EasyVista today announced the third and final major platform update for the year, the 2025.3 release of its ITSM Platform. This update represents the conclusion of a focused, multi-release strategy designed to deliver a unified, high-quality, data-driven foundation essential for leveraging AI across all IT operations. With 2025.3, EasyVista continues to integrate intelligence into routine workflows while ensuring the operational robustness needed for dependable AI adoption.
Addressing the AI Readiness Gap
The release comes as companies globally ramp up their AI and automation efforts. EasyVista’s own research reveals that while AI rollout is a top three IT priority for 2026, a significant disparity exists: only 12.4% of organizations report having a mature ITSM framework. This highlights a growing disconnect between high ambition and actual operational readiness.
By stabilizing core operations, ensuring data standardization, and enhancing knowledge quality, EasyVista’s 2025 releases (which collectively delivered over 100 features) directly tackle this gap, enabling AI to function effectively without introducing undue complexity or risk.
Key Functional Enhancements in 2025.3
The final release of the year focuses on improving agent experience and foundational AI enablement:
- Contextual AI Recommendations: Delivering more precise AI suggestions surfaced directly within incident resolution workflows to boost agent efficiency.
- Streamlined Global Support: Automated ticket summarization now features integrated translation capabilities, accelerating international service delivery.
- Microsoft Copilot Chat Integration: Introducing the EV chatbot for Microsoft Copilot, allowing ticket management and interaction directly through the Copilot chat interface.
- Next-Gen Knowledge Management: Launching an AI-optimized, node-based model for smarter knowledge handling and retrieval.
- Customizable Workspaces: Expanded Home Canvas configuration options for highly personalized agent workspace layouts.
Strategic Commentary: Practical AI Adoption
“This release serves as the centerpiece of our 2025 strategy, solidifying the data and knowledge infrastructure required for AI to deliver true value,” stated Loic Besnard, Chief Product Officer, EasyVista. “Our customers require AI that is practical, responsible, and fully integrated into their actual work processes. With 2025.3, we are providing AI that instantly enhances agent performance while constructing the foundational backbone for future, autonomous automation.”
The cumulative effect of the 2025 releases prepares organizations for the next evolution: AI that extends beyond analysis and recommendation to confidently and reliably execute actions across the entire IT ecosystem. The upgrade to 2025.3 is now immediately available for all EasyVista ITSM Platform customers.
About EasyVista
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.
About Version 2 Digital
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
