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Dedicated Device Management: Everything You Need to Know

The use of mobile devices has increased dramatically in recent years and will continue to do so with the rapid growth of EMM (enterprise mobility management). Managing these devices is crucial to safeguarding data and the devices that handle critical business information and functions. UEM is the best solution for managing and securing dedicated devices.

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What are Dedicated Devices?

Dedicated devices are company-owned devices that can be employee-facing or customer-facing. They include self-check-in systems, point-of-sale (POS) systems, digital signage, retail store billing, checkout systems, and airport ticket printing desks, to name a few. The devices fulfill a single-use case by running in kiosk mode which can be single-app or multi-app. Dedicated devices perform essential business functions and hence need to run without any interruptions.

Some common examples of customer-facing dedicated devices are ATMs for cash transactions, digital signage in hotels for advertisements, baggage check-in at airports, POS terminals, handheld devices used as barcode scanners as well as for navigation, and dedicated tablets used for educational purposes.

Some employee-facing dedicated devices are for inventory management in logistics, handheld devices used by healthcare professionals, and vehicle-mounted devices used by drivers in transportation.

However, these devices can’t run independently and are required to be managed remotely. Usually, the devices are unattended and run in dedicated kiosk mode. Communicating with these devices in the field and ensuring timely updates on these devices can be best done using a dedicated device management solution like a Unified Endpoint Management (UEM) solution.

Corporate-owned dedicated devices don’t store content and information, and it’s crucial to push updated content regularly to these devices as they perform mission-critical functions. UEM enables you to update, troubleshoot, interact, and pass commands to devices remotely. UEM also simplifies configuring devices and provisioning them, enforcing policies, and ensuring device and data security.

How Does Dedicated Device Management Work?

A dedicated computer or dedicated hardware is often locked to a single application or a set of applications to serve a specific purpose, ensuring efficiency and security. This is achieved using either single-app kiosk mode or multi-app kiosk mode, based on the use case:

Multi-app kiosk mode: When a device needs to run multiple applications, it operates in a multi-app kiosk mode. With the help of a kiosk launcher, admins can easily switch between apps and manage various functions. This approach is perfect for devices used in environments that demand versatility while still maintaining the dedicated purpose of the hardware.

Single-app kiosk mode: In this setup, the device is locked to a single application, providing IT admins extensive control over the device’s functionality. They can configure peripheral settings to ensure seamless operation. Once locked, the application launches automatically and remains on the screen, even after the device restarts or shuts down. This makes it ideal for scenarios requiring a focused, dedicated hardware solution.

Learn More: What is Kiosk Mode?

Types of Dedicated Devices

When it comes to types of hardware devices, dedicated hardware plays a pivotal role in streamlining specific operations across various industries. These devices are categorized based on their purpose and functionality:

Single-Use Hardware Devices
These devices are designed to perform one specific task, often operating in single-app kiosk mode. Examples include:
- Point-of-Sale (POS) Systems: Optimized for transaction processing.
- Digital Signage Devices: Built to display content like advertisements or announcements.
- Self-Service Kiosks: Used for ticketing, check-ins, or orders.
Multi-Function Hardware Devices
These devices run multiple applications while maintaining a dedicated purpose, utilizing multi-app kiosk mode for flexibility. Examples include:
- Retail Tablets: Supporting inventory management, customer assistance, and payment apps.
- Educational Tablets: Configured with a suite of learning applications for students.
- Medical Devices: Designed for patient records, monitoring, and diagnostics.
Industrial Hardware Devices
Built for durability and reliability, these devices are essential in demanding environments, such as:
- Barcode Scanners: Used for inventory tracking and warehouse management.
- Fleet Management Devices: Installed in vehicles to monitor operations and logistics.
- IoT Sensors: Designed for data collection and automation in industrial setups.

Benefits of Using Dedicated Devices

Using dedicated devices, particularly those managed with a UEM solution, brings numerous advantages for businesses.

Here are the key benefits:

Manage Content and Applications

The purpose of a dedicated device can evolve, requiring changes in the content or applications it runs. UEM software ensures smooth updates by allowing admins to silently install or uninstall apps without relying on end users. This reduces device downtime significantly. Through the UEM dashboard, admins can push apps from the Play Store or deploy enterprise apps directly from the Enterprise Store, making management efficient.

Ensure Endpoint Security

UEM solutions play a critical role in securing Android-dedicated devices and other platforms. They encrypt sensitive corporate data, preventing unauthorized access. With kiosk mode, admins gain full control over device settings, including peripherals, ensuring minimal end-user interference. Furthermore, network configurations such as Wi-Fi are managed to connect devices exclusively to corporate-approved networks. Automated OS updates ensure devices remain protected from malware and viruses.

Protect Lost or Stolen Devices

When devices are lost or stolen, UEM solutions provide critical security features like factory reset protection for Android devices. Admins can remotely lock the device, wipe sensitive data, and prevent misuse of corporate information. Location tracking and location history monitoring via the UEM dashboard ensure admins can quickly locate devices or enforce location-specific policies.

Remote Troubleshooting of Devices

Remote cast and control capabilities allow IT admins to address technical issues immediately. By casting the device screen to the UEM dashboard, admins can resolve glitches or sync files remotely, significantly reducing downtime. This feature is particularly valuable for dedicated devices operating in unattended locations, where physical access is challenging during disruptions.

Some Popular Examples of Dedicated Devices

Dedicated devices are designed to serve specific purposes, offering reliability and efficiency across various industries. Here are some dedicated devices examples that showcase their diverse applications:

Point-of-Sale (POS) Terminals: Used in retail and hospitality, these devices handle transactions and ensure smooth customer checkouts.
Digital Signage Systems: Display advertisements, announcements, or schedules in retail stores, airports, and public spaces.
Self-Service Kiosks: Found in ticketing counters, restaurants, and banks, these kiosks simplify customer interactions and reduce wait times.
Rugged Industrial Devices: Built for warehouse or field operations, these include barcode scanners and handheld terminals.
Healthcare Monitoring Devices: Used in hospitals for patient monitoring, diagnosis, and medical record access.

Key Considerations When Choosing Dedicated Devices

Selecting the right dedicated device is essential for meeting business needs while ensuring reliability and security. Here are some key factors to consider:

Purpose and Use Case: Clearly define the device’s role in your operations. Whether it’s for digital signage, POS, or rugged fieldwork, understanding the requirements will guide your choice.
Durability and Environment Suitability: If the device will be used in challenging environments, like warehouses or outdoor locations, ensure it has a rugged design and supports extreme conditions.
Management and Configuration Support: Choose devices that integrate seamlessly with a UEM solution to allow for remote management, app updates, and network configuration.
Security Features: Devices must offer strong security measures, such as encryption, kiosk mode, and remote locking or wiping capabilities, especially for corporate data protection.
Compatibility: Ensure the dedicated devices work with your existing software and infrastructure, including enterprise apps or specific operating systems like Android or iOS.

Pick Your UEM Alongside Your Dedicated Hardware

When investing in dedicated hardware, it’s crucial to pair it with a robust Unified Endpoint Management (UEM) solution. Here’s why this combination matters:

Streamlined Device Management
A UEM solution allows IT admins to manage, monitor, and secure devices remotely. It ensures that the dedicated hardware always functions optimally by pushing updates, configuring settings, and deploying apps.
Enhanced Security
Protect sensitive corporate data on your dedicated hardware through features like encryption, kiosk mode, and remote locking or wiping in case of theft or loss.
Flexible Adaptation to Business Needs
UEM lets you reconfigure devices for new tasks or applications without replacing the hardware, extending its lifespan and value.
Minimized Downtime
With remote troubleshooting and monitoring capabilities, admins can address technical issues immediately, ensuring uninterrupted device performance.

By choosing the right UEM solution alongside your dedicated hardware, you can maximize the functionality, security, and reliability of your devices, empowering your business operations.

The Final Words

Though dedicated devices help in executing different strategies for various businesses, the security of these devices is extremely important. Scalefusion UEM stands out as a versatile solution to efficiently manage a fleet of dedicated devices from a single console, offering robust data security and seamless management capabilities.

About Scalefusion
Scalefusion’s company DNA is built on the foundation of providing world-class customer service and making endpoint management simple and effortless for businesses globally. We prioritize the needs and feedback of our customers, making sure that they are at the forefront of all decision-making processes. We are dedicated to providing comprehensive customer support services, and place emphasis on customer-centric thinking throughout the organization.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Scalefusion 2025

5 Best Windows MDM Solutions in 2025

The current global tech space, irrespective of the industry, has been fast and disruptive. In 2024, global technology spending is projected to grow by 5.3%, reaching $4.7 trillion. This growth is driven by robust investments, particularly a 5.4% increase in North America and 5.1% in Europe 5.7% in the Asia Pacific region^[1].

As businesses increasingly rely on technology, managing and securing Windows devices has become more critical than ever. Mobile Device Management (MDM) solutions offer a way to manage and secure these devices while providing a seamless user experience.

Windows MDM solutions simplify this process by providing centralized tools for managing endpoints, deploying policies, and ensuring seamless device operations. Here’s a deep dive into some of the best Windows MDM solutions to consider.

This blog has a curated list of the five best Windows device management solutions you must consider in 2025.

Best Windows Mobile Device Management Software

1. Scalefusion MDM

Scalefusion is an intuitive and powerful MDM solution that offers device management for Windows 10 & 11 desktops and laptops across all available operating system versions. The Scalefusion Windows MDM platform provides complete management and control over corporate-owned, employee-owned, and shared Windows devices. Scalefusion is known for its all-encompassing suite of Windows 10 & 11 device management features that simplify and automate the everyday complex and mundane tasks of IT teams.

Why Scalefusion?

Scalefusion MDM offers modern device management Windows devices. The platform provides a user-friendly interface through a logically organized dashboard. This makes it easy for IT admins to remotely manage and secure Windows devices. Scalefusion offers some of the advanced features such as software metering to track and analyze the usage of software applications, location tracking and geofencing for location-based Windows device security.

Who It’s For?

Scalefusion MDM is suitable for businesses of all sizes looking to manage their Windows devices from a single platform. From enterprise IT teams to IT admins of educational institutes and NGOs, Scalefusion has the right set of offerings across industries.

Key Features

App management and deployment
OS and patch management
Single and multi-app kiosk mode
Device encryption and compliance management
Remote Command for Windows
Integration with other enterprise software (like ITSM, CRM, etc.)
Remote cast & control with VoIP
PowerShell scripts
Single- and multi-app kiosk mode for Windows (POS/mPOS management)

Unique Feature

One unique feature of Scalefusion Windows device management is its remote cast & control (with session recording and file transfer) feature that allows IT admins to remotely access Windows devices to troubleshoot any issue. This saves time and increases productivity for both IT teams and end users.

Pros

Easy and swift enrollment to ensure business ready devices
Conditional exchange settings for Windows (Office 365) device access
Secure user access to corporate devices with Conditional Email Access
Azure Active Directory (AD) integration
Best-in-class support and training with the fastest average response time

Cons

No self-service features

Reasons to Buy

OS and third-party app patch management
Windows BitLocker encryption management for additional device and data security
Browser configuration for Microsoft Edge and Chrome on Windows devices
Extensive analytics and reporting
On-premise and VPC deployment

Pricing

Starts at $2 per device/month billed annually
Free 14-day trial

2. Microsoft Intune

Microsoft Intune is a cloud-based mobile device management platform designed to help businesses manage mobile endpoints remotely. The platform provides comprehensive security features to protect devices and data, including conditional access policies, app protection, and device encryption.

Why Intune?

Microsoft Intune offers integration with other Microsoft products, making it an ideal choice for businesses that use Microsoft software. The platform offers comprehensive device management and security features and is suitable for businesses of all sizes.

Who It’s For?

Microsoft Intune is suitable for businesses of all sizes that want to manage devices remotely. The platform is especially useful for businesses that use other Microsoft products.

Key Features

Conditional access policies for better security
Seamless user management
Integration with other Microsoft products

Unique Feature

One unique feature of Microsoft Intune is its conditional access policies that allow businesses to set up security policies based on the user’s identity, device, and location. This ensures that only authorized users can access company data and enterprise apps.

Pros

Suitable for businesses of all sizes
Self-service features

Cons

The platform can be complex to set up and manage for non-technical users
Lot of add-on features with additional costs not suitable for SMBs
Incomplete App installations and updates
Complicated UI

Reasons to Buy

Technical expertise of support team
Data protection for un-enrolled devices as well

Pricing

Starts at $4 per user
Free trial available for 30 days

3. VMware Workspace ONE

VMware Workspace ONE is an MDM solution that provides a unified endpoint management platform for Windows devices. The platform offers a range of features for device management, security, and mobile application management.

Why Workspace ONE?

VMware Workspace ONE offers comprehensive device management and security features. The platform provides a range of tools for managing multiple devices, including remote management, app management, and security policies.

Who It’s For?

VMware Workspace ONE is suitable for large, globally distributed enterprises that want to manage their Windows devices remotely. The platform is especially useful for businesses that use other VMware products.

Key Features

AI and ML-powered IT automation
Unified security across device fleet
Integration with other VMware products
Multi-factor authentication (MFA) for secure access control

Unique Feature

One unique feature of VMware Workspace ONE is its multi-factor authentication, which provides an extra layer of security to protect devices and data. This ensures that only authorized users can access company data and applications.

Pros

Comprehensive device management and security features
Intelligent insights and analytics

Cons

Steep product learning curve
Requires frequent maintenance
Prohibitive for smaller businesses or organizations

Reasons to Buy

Good option for frontline workers
Simplified access management

Pricing

Essential plans start at $3 per user
30-day free trial

4. Cisco Meraki Systems Manager

Cisco Meraki Systems Manager is a cloud-based mobile device management platform that provides comprehensive management and security features for Windows devices. The platform offers a range of features for device management, security, and application management.

Why Meraki?

Cisco Meraki Systems Manager has security features for comprehensive device management capabilities. The platform offers a range of tools for securing and managing mobile devices, including remote management, app management, and security policies.

Who It’s For?

Cisco Meraki Systems Manager suits enterprises that want to manage their Windows devices remotely. The platform is especially useful for businesses that use other Cisco products.

Key Features

App access with remote control capabilities
Integration with other Cisco products
Network visibility and control

Unique Feature

One unique feature of Cisco Meraki Systems Manager is its network visibility and control, which allows IT admins to monitor network activity and block suspicious traffic. This prevents data breaches and ensures compliance with industry regulations.

Pros

Zero-trust network support
Automated network security

Cons

Location tracking can be inconsistent
Limited support for advanced networking features.
Pushing device configuration can be time-consuming

Reasons to Buy

Scalability
Prompt customer support

Pricing

Available on request
Free trial available

5. IBM MaaS360

IBM MaaS360 is a cloud-based mobile device management platform that provides comprehensive management and security features for Windows devices. The platform offers a range of features for device management, security management, and application management.

Why MaaS360?

IBM MaaS360 offers a range of tools for managing and securing Windows devices, including remote management, app management, and security policies.

Who It’s For?

IBM MaaS360 is suitable for enterprises of all sizes that want to manage their Windows devices remotely. The platform is especially useful for businesses that use other IBM products.

Key Features

AI-driven UEM
Integration with other IBM products
Containerization for secure access to corporate data

Unique Feature

One unique feature of IBM MaaS360 is its containerization feature, which allows IT administrators to create secure containers on Windows devices that provide access to corporate data without compromising device security.

Pros

Watson integration
Native security features

Cons

The platform can be complex to set up and manage for non-technical users
Some features require additional licensing fees
Poor user access management capabilities

Reasons to Buy

Granular patch management
AI-based policy recommendations

Pricing

Starts at $4 per device/month
30-day free trial

Key Takeaways

Here’s a concise overview of the key features and strengths of leading MDM solutions—Scalefusion, Microsoft Intune, VMware Workspace ONE, Cisco Meraki Systems Manager, and IBM MaaS360—designed to help you make an informed choice for your organization.

Scalefusion MDM

A unified Windows management platform for managing legacy and modern devices laptops, desktops, tablets, POS terminals, and digital signage displays. Experience modern management features for advanced management of Windows-based devices and servers.

Microsoft Intune

Enterprise-level MDM solution with integration across the Microsoft product suite. Offers mobile devices and app management, conditional access, and endpoint protection.

VMware Workspace ONE

MDM solution for enterprises with a large number of devices. Offers device enrollment, app management, and security features.

Cisco Meraki Systems Manager

Cloud-based MDM solution with network security and endpoint management features. Offers remote access feature for device control and monitoring.

IBM MaaS360

Comprehensive MDM solution with app management, security policies, and containerization for secure access to corporate data. Offers integration with other IBM products.

Choosing the Right Windows MDM Solution for Your Business in 2025

Managing Windows devices effectively requires robust MDM solutions that balance security and ease of use. The five MDM solutions outlined—Scalefusion MDM, Microsoft Intune, VMware Workspace ONE, Cisco Meraki Systems Manager, and IBM MaaS360—are among the top choices for Windows device management in 2025.

These solutions provide comprehensive device management and security features tailored for Windows 10 and 11, making them suitable for businesses of all sizes. Each platform offers distinct features that set it apart from competitors. By evaluating the pros and cons of each, you can determine which Windows MDM solution best aligns with your business needs.

References

1. Forrester

About Scalefusion
Scalefusion’s company DNA is built on the foundation of providing world-class customer service and making endpoint management simple and effortless for businesses globally. We prioritize the needs and feedback of our customers, making sure that they are at the forefront of all decision-making processes. We are dedicated to providing comprehensive customer support services, and place emphasis on customer-centric thinking throughout the organization.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

2024 Scalefusion

Enhance Windows Device Security with Scalefusion’s GeoFencing for Windows

Organizations have become heavily dependent on Windows-based laptops and desktops. According to Statcounter, Windows holds the largest market share at 73.41% as of October 2024^[1]. This makes managing and securing Windows devices and the data they contain, a critical aspect of security.

To enhance these management and security efforts, Scalefusion UEM offers GeoFencing for Windows devices, a feature that automatically secures Windows devices and data based on their physical location. By defining specific geographic boundaries, businesses can proactively enforce security measures, ensuring that devices entering or leaving these zones are automatically protected.

To provide you with a better understanding, this blog explains how Scalefusion’s GeoFencing for Windows can enhance the security of your Windows-based devices and servers, keeping your data safe and secure.

Understanding GeoFencing for Windows 10 and above Devices

Geofencing is a virtual perimeter that allows organizations to create predefined virtual boundaries around real geographic areas. For Windows devices, geofencing enables IT administrators to restrict user’s actions on the device based on its location.

By defining these virtual boundaries through a Unified Endpoint Management solution, organizations ensure that devices comply with their security protocols when entering or leaving designated zones. This includes restricting access to sensitive data, enabling specific apps, and sending alerts to administrators.

Geofencing works by using location-based services such as GPS, Wi-Fi, or cellular networks. When a Windows device crosses the defined boundary, it triggers pre-configured actions automatically. For instance, if a device exits an organization’s premises, it may block access to its networks or resources.

This capability enhances security by preventing unauthorized access risks and improves operational efficiency by automating policy enforcement, making geofencing a critical feature for modern IT management.

The need for Windows GeoFencing in modern enterprises

In the early stages of geofencing, it was primarily used by retailers to send SMS notifications to potential customers, driving engagement and foot traffic. However, with the advancements in tech and a sudden rise in the use of mobiles and desktops in enterprise settings, geofencing capabilities also evolved.

Today, modern enterprises use geofencing to monitor and manage fleets of endpoints, including mobile devices, desktops, and laptops based on their location. While geofencing initially gained traction for tracking Android and iOS devices, its application expanded with the increasing reliance on Windows-based desktops and laptops.

Organizations today are heavily reliant on Windows devices for daily operations. The significance of geo-fencing in modern businesses lies in its ability to provide real-time device location. Geofencing addresses the growing need for location-based security, ensuring sensitive organizational data remains protected based on device location.

Irrespective of the type of workforce – on-premise, remote, or globally distributed, organizations face common challenges like managing a large inventory of Windows devices, securing sensitive data, and adhering to compliance standards. Geofencing addresses them by enabling IT admins and businesses to define rules and policies based on the device location for maintaining device and data security.

For CIOs and IT admins of modern-day enterprises, adopting Windows geofencing is not just about enhancing security – it’s about staying ahead of modern IT challenges. Geofencing aligns context-based device management with current business needs, allowing enterprises to operate smarter and more efficiently.

With vs. Without GeoFencing: A comparison

The table below highlights the key differences between operating with and without geofencing, demonstrating how it enhances security, compliance, and device management.

Aspect	Without Geofencing	With Geofencing
Data Security	Increased risk of unauthorized data access.	Restrict access to sensitive data or applications outside designated zones.
Device Usage Control	Lack of control over device usage in sensitive locations.	Monitor company devices or assets across multiple locations.
Compliance Management	Challenges in ensuring compliance with local policies.	Ensure adherence to data protection laws by enabling location-based policies.
Device Location	Unable to track the location of lost or stolen devices	Track the exact location of the lost, unattended, or stolen devices

Industry-Specific Use Cases of Windows GeoFencing

Windows devices are widely adopted across industries due to their versatility, scalability, and extensive software compatibility. Below are use cases of industries that benefit from Windows geofencing:

1. Corporate Sector

Corporate organizations rely on Windows devices for tasks such as document creation, collaboration, and accessing business applications. Geofencing helps enforce location-based policies to secure data access by ensuring knowledge workers can access devices and company resources only within designated office premises or authorized locations.

For instance, a consulting firm like Deloitte may use geofencing to restrict access to confidential project files and applications on Windows devices to office premises or approved locations, ensuring data security and compliance.

2. Healthcare

Healthcare organizations maintain private patient records on their devices. Geofencing ensures that sensitive patient data can only be accessed within designated hospital or clinic premises, reducing the risk of data breaches.

For example, a hospital using Windows laptops and tablets ensures compliance with HIPAA by geofencing access to devices with medical records on hospital premises.

3. Education

Modern educational institutions have IFPDs installed for teaching purposes. Moreover, students use Windows devices in computer labs. Geofencing ensures that when these devices are within campus boundaries students and teachers access only appropriate websites and applications maintaining a controlled environment.

For instance, a university deploys Windows laptops for exams and geofences them to specific classrooms, ensuring students cannot access external networks or resources during the test.

4. BFSI

Windows devices in banks and financial institutions are used for maintaining customer transactions and data. Geofencing restricts access to sensitive customer databases to office locations, ensuring compliance with financial regulations such as PCI DSS.

For example, a bank like JPMorgan Chase must use geofencing to ensure financial data on their Windows devices is accessible only within branch locations or secure office environments.

Key features of Windows GeoFencing with Scalefusion UEM

Scalefusion’s Windows Geofencing allows you to track the movement of Windows-based devices and servers across predefined geographical boundaries. This feature creates a virtual perimeter around a specific region, enabling seamless tracking of Scalefusion-managed devices as they enter or exit the designated area. Here are some features you get to leverage:

1. Customizable Geofences

Scalefusion enables you to remotely create and manage multiple geofences at once. You can create two types of geofences for your Windows devices:

a. Circular GeoFence

A circular geofence creates a defined area based on a central point and a specified radius. This type of geofence is ideal for straightforward work locations. For example, users can access applications or log in to their devices only within the boundaries of an office or a school building. Circular geofences are quick to configure and particularly effective for smaller or regularly shaped areas.

b. Polygonal GeoFence

A polygonal geofence offers more granular customization allowing users to draw irregular boundaries on the map. This feature is useful for complex or non-standard locations, such as large industrial zones or university campuses. By marking precise points on the map, IT administrators can establish more accurate boundaries, ensuring that devices are managed in line with the specific location needs.

2. GeoFence-based Switch Profile

Scalefusion’s Windows Workflows lets you schedule automatic switching to pre-configured device profiles based on the GeoFence event. For example, school laptops can automatically switch to a restricted profile when they enter a geofenced campus, limiting access to educational apps and websites. However, outside the campus, they may revert to a flexible device profile while still maintaining essential security controls.

3. GeoFence Compliance

GeoFence Compliance allows you to create compliance based on the ‘moved in’ and ‘moved out’ events. For example, a hospital can create a GeoFence around its premises, restricting the access of sensitive patient data to devices once they enter the fenced area. This helps healthcare organizations maintain compliance with regulations like HIPAA, ensuring that patient information is protected while blocking data access outside designated areas.

4. GeoFence Logs

Geofence logs record device activity whenever a device enters or exits the designated geofenced area. These logs include precise timestamps of each event for accurate tracking.

5. Real-Time Alerts

Scalefusion provides real-time notifications in case a device breaches a geofence. This allows you to take timely data security measures such as remote data wipe and device lock. Real-time alters enable you to make informed decisions to ensure data security by preventing device or data abuse.

Take a step towards advanced Windows Geofencing with Scalefusion UEM

Scalefusion UEM Windows Geofencing offers a simple and effective way to enhance security and manage devices based on location. By setting up customizable geofences and automated workflows, you can ensure that devices stay secure and compliant, on-site or remote. Scalefusion UEM is a smarter step towards modern Windows device management for your IT teams.

About Scalefusion
Scalefusion’s company DNA is built on the foundation of providing world-class customer service and making endpoint management simple and effortless for businesses globally. We prioritize the needs and feedback of our customers, making sure that they are at the forefront of all decision-making processes. We are dedicated to providing comprehensive customer support services, and place emphasis on customer-centric thinking throughout the organization.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Scalefusion 2024

Conditional Access Unplugged: Tapping into the Power of Human Experience

Organizations face unprecedented challenges as cyber threats become increasingly sophisticated, enabling sensitive data protection more critical than ever. Conditional access is at the helm of this security effort, utilizing tailored permissions based on criteria such as user identity, device trust, location trust, and contextual factors.

But what if optimizing conditional access hinges not only on technology but also on understanding human behavior?

Empowering Teams: Human Factors in Conditional Access Management

Establishing a strong human-centric conditional access strategy

Access management and its purpose

Access management encompasses the processes and technologies that allow organizations to control who can access their systems and data. It includes identity management, authentication, authorization, and auditing. The primary goal is to ensure that only authorized users can access sensitive information, reducing the risk of data breaches and ensuring compliance with regulations.

Take solutions like OneIDP as an example to incorporate access management frameworks, organizations can achieve more seamless identity verification and robust security protocols, ensuring that only authorized users gain access to sensitive data.

Understanding Conditional Access

Conditional access is a security approach that dynamically adjusts access permissions based on conditions like user identity, device status, location, and behavior. Unlike traditional static controls that rely solely on user credentials, this method allows organizations to adapt their security posture to the current context, enhancing protection against unauthorized access while ensuring legitimate users can easily access necessary resources.

Key Components of Conditional Access

User Identity: Knowing the user is fundamental to any access management strategy, utilizing methods like Single Sign-On (SSO), multi-factor authentication (MFA), and biometric scans. Modern solutions such as OneIDP streamline user identity verification by providing a unified platform for managing access across various applications and systems, enhancing security while simplifying the user experience.
Device Trust: Assessing whether a device meets security standards—such as having up-to-date antivirus software and a secure operating system—is critical for establishing trust.
Location: Geographic context, including preferred locations or geofencing, helps determine risk. Accessing sensitive information from a known corporate location may warrant fewer controls than from an unfamiliar area.
Behavioral Context: User behavior analytics (UBA) is vital for shaping effective security practices. Understanding users’ interactions with systems can inform conditional access policies and help eliminate unknown malicious activity.

The Role of Zero Trust in Conditional Access

Integrating Zero Trust Access with conditional access can phenomenally enhance security by safeguarding sensitive data and enabling organizations to respond effectively to evolving cyber threats. Zero Trust Access is a critical framework that enhances conditional access strategies, providing a protected security posture for organizations.

Here’s how Zero Trust plays a vital role:

Never Trust, Always Verify: Challenges the notion of default trust, aligning seamlessly with conditional access policies that continuously verify users and devices before granting access to sensitive resources.

Granular Access Control: Think of Zero Trust like a high-security club where everyone is checked at the door, and conditional access ensures they only enter the areas they’re authorized to, minimizing risk.

Contextual Authentication: Emphasizes using real-time data to evaluate the context of each access attempt, ensuring additional authentication is triggered if a user accesses sensitive data from an unfamiliar device or location.

Continuous Monitoring and Response: It continuously monitors every movement, allowing conditional access to detect and respond to potential security threats in real-time.

Bridging Technology and Human Behavior

To create a strong conditional access framework, organizations must align technological capabilities with user behavior and needs. This includes designing user-friendly policies and leveraging data analytics to better understand and adapt to user actions. OneIDP simplifies the authentication process while aligning with user behaviors, making it easier for organizations to implement security policies that are both effective and user-friendly. Regular user feedback helps identify pain points and refine the user experience.

Designing User-Friendly Policies: Focus on simplifying authentication and providing clear guidelines that support productivity while maintaining security. User feedback is essential for identifying issues and improving the process.

Implementing Adaptive Security Measures: Adaptive security protocols adjust based on user behavior and risk levels. For instance, logging in from an unusual location can prompt additional authentication, maintaining security without burdening users.

The Benefits of a Human-Centric Access Management

Enhanced User Experience: Balancing security with usability minimizes friction, allowing legitimate users to access resources more easily.
Increased Compliance: A user-centric approach aids in meeting regulatory requirements, as informed and engaged users are more likely to adhere to access policies.
Reduced Risk of Insider Threats: Understanding user behavior and establishing clear access policies can help identify unusual patterns that may indicate insider threats.

Building an Ethical and Strong Security-Aware Culture

Creating a robust security-aware culture goes beyond strong policies and the latest technology. While technology provides essential protection, users remain the weakest link—phishing attacks, poor password hygiene, and careless handling of credentials can still compromise even the best systems. Therefore, prioritizing the human factor is critical for effective conditional access, integrating both technical skills and ethical decision-making into daily operations.

Employees need to understand the impact of their actions on security and feel empowered to make ethical decisions, while leaders set the tone by prioritizing transparency, explaining security measures, and establishing clear, rights-respecting access guidelines. This fosters a shared sense of responsibility, crucial to both the organization’s mission and customer trust.

Inclusivity is essential to an ethical security culture. Conditional access guidelines should provide alternative authentication methods, such as multifactor authentication (MFA), to accommodate diverse needs. Access policies must be flexible enough to address cultural and geographic differences, offering multiple secure authentication options (e.g., biometrics, PINs, or two-factor authentication) to respect regional preferences without compromising overall security. This ensures that security measures are not perceived as unfair or invasive.

Fairness in access control is critical to prevent discrimination based on location, device, or behavior. Policies must be free of bias to avoid unfairly targeting specific user groups. For instance, a potential issue can arise when an access control system uses behavior analytics to identify suspicious activity. If the system monitors login times and flags accounts with irregular login patterns, a user who occasionally logs in at unusual times—perhaps due to working late or traveling—could be incorrectly marked as a security risk.

To avoid such bias, policies should be designed to assess security risks based on a user’s actual behavior and risk profile, rather than making assumptions based on factors like location or device. Additionally, clear communication regarding the criteria for access decisions, along with an accessible appeals process, is essential for maintaining fairness. This ensures users feel heard and helps preserve trust in the system.

Creating a security-aware culture starts with comprehensive, ongoing training to ensure employees understand their critical role in access management and data protection. An informed workforce is more likely to follow best practices, reducing the risk of breaches and protecting both organizational assets and individual privacy.

To help organizations align security practices that are essential for the successful implementation of a conditional access strategy, here’s a 7-Point Checklist for Implementing Human-Centric Conditional Access.

7-Point Checklist for Implementing Human-Centric Conditional Access

By adopting this streamlined checklist, organizations can successfully implement a human-centric conditional access strategy that enhances security while empowering employees to actively protect sensitive information.

Engage Stakeholders: Involve key departments in policy development and gather feedback through workshops.
Implement Analytics: Use behavioral monitoring tools to establish user behavior baselines and detect anomalies.
Establish Reporting Protocols: Create clear channels for reporting suspicious activities and ensure employee awareness.
Review and Adapt Policies: Regularly assess and update access policies based on user feedback and evolving threats.
Promote Security Awareness: Conduct training sessions and awareness campaigns, recognizing employees who practice good security.
Document Access Policies: Write clear, accessible policies and integrate training into onboarding and ongoing education.
Monitor Compliance: Set metrics for policy adherence and conduct regular audits to identify areas for improvement.

Tracking regular updates will help ensure that this approach remains effective against the ever-evolving cyber threats.

Final Thoughts

As organizations prioritize the human factor in their conditional access strategies, they will be better equipped to navigate the evolving threat landscape, ultimately leading to a more secure and resilient digital future. Integrating the human element is essential for effective security in today’s complex environment. Organizations can enhance their access management frameworks by understanding user behavior, developing user-centric policies, and fostering a culture of security awareness.

OneIDP can empower your organization by streamlining identity management with comprehensive capabilities, including Single Sign-On (SSO), multi-factor authentication (MFA), and seamless integration with existing systems. This holistic approach not only strengthens security but also enables users to confidently access the resources they need while protecting sensitive information. Discover how OneIDP can transform your access management strategy today!

About Scalefusion
Scalefusion’s company DNA is built on the foundation of providing world-class customer service and making endpoint management simple and effortless for businesses globally. We prioritize the needs and feedback of our customers, making sure that they are at the forefront of all decision-making processes. We are dedicated to providing comprehensive customer support services, and place emphasis on customer-centric thinking throughout the organization.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

2024 Scalefusion

Understanding Modern Management: The Next Era of Windows Device Management

The way we work and the tools we use have transformed over the past few decades. Not long ago, the office was defined by stationary, bulky desktop computers and a working model confined to physical office spaces. Data was stored on local servers, and access to information was often a slow, cumbersome process. Today, the scene is different: desktops have given way to portable laptops, physical offices are no longer the sole hub of productivity, and cloud storage has completely replaced the need for on-premise servers. This shift towards a mobile, agile workforce, and cloud-based infrastructure—has made it clear: the tools that organizations once relied on for device and data management are no longer sufficient. As businesses embrace this new way of working, the need for modern device management has never been more pressing.

In this next era, managing a diverse range of devices, ensuring seamless access, and maintaining robust security requires a strategy that is adaptable, cloud-driven, and built for the dynamic needs of the modern workforce. As the boundaries between work and home continue to blur, and the devices we rely on become increasingly diverse and complex, managing them with traditional methods is no longer sufficient—it’s now a necessity. This blog will explore how Modern Device Management for Windows addresses these challenges and how Scalefusion UEM’s advanced capabilities empower you to efficiently manage and secure your Windows digital assets in today’s dynamic work environment.

The Shift from Traditional to Modern Device Management: Why?

IT and device management has experienced a profound transformation in recent years. The traditional model of managing devices—where IT teams manually configure and oversee each device, often in isolated silos—is no longer sufficient. This model simply cannot accommodate the dynamic nature of the modern workforce, where employees use various devices, and security concerns are more complex than ever. Traditional device management, which relied heavily on on-premise solutions, was designed for a different era. It centered around managing desktops and laptops within the confines of the office network. This static approach did not anticipate the complexities of remote work, the widespread adoption of mobile devices, and the exponential rise in cyber threats. The limitations of this approach are becoming more apparent:

Limited Flexibility: Traditional management tools were often rigid and designed for specific hardware or software configurations. As businesses adopt diverse devices—from laptops and tablets to smartphones and IoT devices—traditional systems struggle to maintain consistency and control. This lack of flexibility creates inefficiencies and heightens the risk of security gaps.

Manual Processes and High Overhead: Device management was once a labor-intensive process. IT teams had to manually install updates, patch systems, and enforce policies. This approach was not only time-consuming but also prone to human error. Today’s organizations need more agile solutions that minimize manual intervention and reduce operational costs.

Security Risks: In the past, IT teams had full control over the devices within a physical office network. However, with the emergence of remote and hybrid work, employees access company data from personal devices and public networks.

According to recent reports, a total of 10,626 confirmed data breaches were recorded in 2024, nearly double the previous year (5,199).^[1] This high number reflects both attackers’ growing capabilities and organizations’ expanding digital footprints. Traditional management systems cannot effectively secure these devices across diverse locations, making them vulnerable to threats like data breaches and ransomware.

Inability to Scale: As organizations grow, so does the complexity of device management. Traditional systems often struggle to keep up with the needs of large, diverse workforces. Scaling device management efforts in a traditional setup requires significant investment in infrastructure, manpower, and time—resources that could otherwise be allocated to innovation and growth.

In light of these challenges, the need for modern device management is undeniable. Modern device management solutions offer a dynamic approach, addressing both the security and operational complexities of today’s workforce. These solutions are cloud-based, allowing IT teams to manage devices from anywhere, at any time. They provide real-time visibility into device activity and compliance, automating updates and patches, and offering granular security controls that protect sensitive company data across a variety of devices. As businesses undergo digital transformation, especially in environments relying heavily on Windows-based systems, the shift to modern management becomes an essential component of securing and supporting today’s hybrid workforce. The evolution is clear: businesses need scalable, secure, and flexible solutions that meet the demands of an increasingly mobile, remote, and diverse workforce, particularly in a Windows-centric environment.

Modern Management: The Next-Era of Windows Device Management

Modern management is a key aspect of cloud-based, comprehensive endpoint management solutions, blending secure device management with an optimal user experience. For organizations using Windows devices, modern management simplifies device enrollment, configuration, and security at scale. With cloud-based solutions like Scalefusion UEM, businesses can efficiently deploy updates, enforce security policies, and manage applications. This helps them gain complete visibility into the status of every device—without the constraints of on-premise infrastructure. Features like Windows Autopilot streamline the provisioning process for new devices, while built-in security frameworks like Windows Defender protect against advanced threats. By integrating device management and security, modern management supports on-premise, hybrid, remote, and Bring Your Own Device (BYOD) environments. Today, modern management enhances unified endpoint management (UEM) by offering agile, cloud-based control over all Windows OS devices and endpoints. This ensures consistent security policy enforcement across all devices, regardless of location. Organizations gain the control they need, while users enjoy the seamless access and flexibility they expect—making this model an essential asset for the modern workforce.

What should IT admins expect from a Modern Management solution for Windows?

Modern management solutions promise to streamline operations, enhance security, and ultimately transform how businesses manage their devices in current workplaces. However, organizations must understand what modern management for Windows entails:

1. Zero-Touch Provisioning

According to a study by Gartner, companies implementing zero-touch deployment can reduce device provisioning time by up to 90%.^[2] Modern device management solutions for Windows leverage cloud-based tools, such as Windows Autopilot, to facilitate zero-touch provisioning. With Autopilot, organizations can preconfigure devices before they are even shipped to users. When an employee receives a new device, they simply connect it to the internet and sign in with their corporate credentials. The device is pre-configured with the security policies, allowing employees to use the business-ready device for work. For IT administrators, zero-touch provisioning significantly reduces the time and effort required for device deployment, allowing them to focus on more strategic initiatives. This automation also minimizes user disruption and enhances the overall onboarding experience for new employees.

2. Balanced Security and User Productivity

Organizations must prioritize security to protect sensitive data as network threats become more sophisticated. However, stringent security measures can frustrate users and hinder their ability to efficiently perform their tasks. The modern device management model integrates robust security features with user-friendly functionalities. This includes implementing conditional access policies that allow users to authenticate based on their context, such as work email, location, or device health. Additionally, features like data encryption, secure application management, and endpoint protection ensure that sensitive information remains secure without impeding user workflows. By balancing security and productivity, IT administrators can create an environment where users feel empowered to work while safeguarding organizational assets. This not only enhances overall productivity but also reduces the likelihood of security breaches, thereby preserving the organization’s reputation and operational integrity.

3. Automation

As organizations scale, the volume of tasks required to manage devices can become overwhelming. Manual management processes are time-consuming and prone to human error, which can lead to inconsistencies and compliance issues. Modern device management frameworks leverage automation to streamline routine tasks such as software updates, policy enforcement, and compliance audits. Automation tools can schedule updates during off-hours to minimize disruption, ensure that devices are consistently maintained, and automatically report compliance statuses. For instance, IT teams can set up automated alerts for devices that fall out of compliance, allowing for swift corrective actions. This automation reduces the administrative burden on IT staff, enabling them to concentrate on higher-value tasks, such as strategic planning and improving user experience. With automation in place, organizations can achieve higher operational efficiency while maintaining a consistent security posture.

4. Cost-Optimization

With increasing pressures on budgets, organizations must find ways to optimize costs associated with device management while maintaining high performance and security standards. Modern device management solutions focus on cost optimization through efficient resource allocation and visibility into device utilization. Organizations can lower operational costs associated with IT support and management by automating processes, reducing manual intervention, and enabling device sharing. Additionally, analytics tools provide insights into device, software, and application performance and usage patterns, enabling organizations to make informed decisions about hardware and software investments and licensing.

Modern Windows Device Management with Scalefusion UEM

Organizations leverage the following modern device management capabilities for WindowsOS-based devices with Scalefusion UEM:

1. Windows Autopilot-Based Provisioning

Scalefusion UEM supports modern device management with zero-touch provisioning by integrating Windows Autopilot. With Windows Autopilot, you can configure new Windows 10 and above devices to automatically join Microsoft Entra ID and seamlessly enroll into Scalefusion UEM upon first boot. Once Windows Autopilot is configured through Scalefusion, newly procured Windows devices can be shipped directly to end users with the assurance that they will automatically enroll in Scalefusion on the first boot. Windows Autopilot-based provisioning ensures secure and standardized setup and management without requiring manual intervention, aligning with the core principles of efficient and modern device management.

2. Customizable Device Profile

With Scalefusion UEM, you can create tailored device profiles according to your use case. Scalefusion’s Windows Device Profile enables you to configure applications, websites, and browsers on managed Windows devices. Once configured, these device profiles can be applied to different devices and user groups or individual devices. This provides you a granular, context-based control over your Windows device inventory.

3. Application Delivery and Management

Scalefusion UEM’s Windows application management allows you to allow and block applications on Windows devices used for work. For seamless application delivery, Scalefusion enables you to install and publish applications from the Windows Business Store. You can also push the Win32 application on the managed Windows devices. For organizations who want to push their private applications, Scalefusion offers Enterprise Store. Through this store, you can push their private applications via Universal Windows Apps (UWP), Windows Enterprise Installer, PowerShell script, and EXE for legacy applications. Additionally, to create a cohesive secure device environment, Scalefusion offers proprietary apps such as FileDock for secured file sharing, Remote Support for remote troubleshooting, and ProSurf browser for controlled and limited access to websites. This eliminates the need for IT admins to integrate additional third-party software for the above functionalities.

4. Browser Configuration

Scalefusion’s browser configuration feature allows precise control over Chrome, Edge, and Firefox browsers. You can set specific parameters, including homepage, browsing history, extensions, and printing options. Additionally, you can manage pop-ups, Flash plugins, YouTube access, and geolocation settings for enhanced security. These configurations help maintain a secure and controlled browsing experience across managed devices

5. Kiosk Mode

Scalefusion’s Windows kiosk mode enables you to transform Windows devices into dedicated kiosks by configuring them in Single-App or Multi-App Kiosk Mode based on your needs. Single-App Kiosk Mode restricts the device to a single application, ideal for use cases like self-service kiosks, POS systems, or digital signage, where focused functionality is essential. This mode enhances security by limiting user access to only the intended app. Multi-App Kiosk Mode allows access to multiple pre-approved applications, offering flexibility in environments where users need a few essential tools. This setup is useful for shared devices in sectors like retail and healthcare, where controlled, multi-app access is necessary. Once configured, these kiosk modes can be applied across devices, user groups, or individually, ensuring secure, context-based device management.

6. Over-the-air Software and OS Update

With Scalefusion, you can set up and manage OS update policies for Windows 10 devices, allowing precise control over update rollouts. You can choose to automate updates for essential components while selecting other updates for manual approval, tailoring the update process to organizational needs. For updates that require approval, Scalefusion provides tools to check and apply pending updates at both the individual device level and across device groups. This ensures that updates are managed efficiently, keeping devices up-to-date without impacting user productivity.

7. Efficient Patch Management

Scalefusion MDM offers a robust Windows Patch Management solution that streamlines asset management and ensures devices remain secure and compliant. Scalefusion acts as an automated patch management tool. It simplifies the process by allowing you to remotely manage and apply patches to Windows systems enabled with Windows Server Update Services (WSUS). With Scalefusion’s Workflows, you can reduce repetitive tasks, lowering cognitive IT load and ensuring timely patch rollouts. The Windows Patch Management feature allows you to set specific schedules for deploying OS updates and third-party application patches, whether on specific days, times, or at regular intervals. Through its Windows Agent-based Update & Patch Management, Scalefusion automates the assessment, deployment, and updating of third-party applications, providing a proactive approach to security and compliance across managed Windows devices.

8. Remote Monitoring and Management

Scalefusion UEM doubles up as a Remote Monitoring and Management software. This is beneficial for organizations with a large Windows device inventory. As an RMM software, Scalefusion streamlines remote management and helps you proactively monitor and manage employee devices and client endpoints to ensure their best health.

9. Ability to Configure Windows Defender

With Scalefusion MDM, you can easily configure and push Windows Defender policies across all your managed Windows devices, ensuring they are protected from malware and other cyber threats. You can set policies for real-time monitoring, automatic signature updates, and advanced features like cloud protection, allowing you to manage device security seamlessly without manual intervention. This helps to maintain up-to-date protection across your fleet, ensuring your devices are always secured against the latest threats. By using Scalefusion’s integration with Windows Defender, you gain the ability to enforce consistent security policies across your organization, regardless of the location of your workforce. Whether your team is remote, hybrid, or on-site, you can ensure that all devices adhere to the same security standards, giving you peace of mind and simplifying compliance with security regulations. This centralized approach not only enhances security but also improves operational efficiency.

10. Detailed Device Reports and Automated Workflows

Comprehensive reporting and workflow automation are key to effective Windows laptop and desktop management. With Scalefusion’s Reports feature, you can generate detailed reports that provide insights into device health, security incidents, application usage, and compliance status. These reports help identify issues early and ensure devices stay secure and compliant. Windows MDM also offers robust workflow automation, allowing administrators to set up automated actions triggered by specific events. For example, devices exhibiting suspicious behavior can be automatically quarantined, while alerts can be sent for compliance violations, such as outdated software. This ensures timely responses to potential issues. By automating routine tasks, IT admins can focus on more strategic objectives while improving security and operational efficiency. Workflow automation helps mitigate risks by addressing incidents quickly and ensuring devices remain compliant without constant manual oversight.

11. Strong Network Security

With Scalefusion’s Network Security feature, you can ensure that your managed devices only connect to authorized and secure networks. By configuring Wi-Fi and VPN settings, you can enforce secure connections that protect corporate data and resources. For Wi-Fi, you can control user access to Wi-Fi settings within specific apps, as well as enable or disable manual connections to networks. Distributing Wi-Fi profiles allows you to define which networks devices can connect to, ensuring that only secure, approved networks are used for accessing corporate resources. For VPN, you can configure VPN profiles with predefined settings such as server addresses, protocols, and authentication methods. You can also select which apps will operate over the VPN, ensuring that data transfers are securely encrypted. This configuration provides comprehensive security for all connections to corporate networks, safeguarding your organization’s infrastructure.

12. Enhanced Remote Support

Scalefusion’s Remote IT Support offers powerful tools for efficient device management. With Remote Cast and Control, you can view and interact with device screens in real-time, troubleshoot, push or delete files, and capture screenshots or screen recordings—all remotely. This ensures quick resolutions without needing user involvement. The VoIP Calling feature allows you to communicate directly with end users during troubleshooting. It enhances support by letting you guide users through steps, gather issue details, and provide immediate feedback, speeding up issue resolution and improving support quality. Additionally, Remote Commands let you send instructions to devices, such as launching services or installing apps, allowing proactive maintenance. Scalefusion integrates with ITSM tools like Jira and Freshservice, creating support tickets with relevant device information, reducing administrative effort, and speeding up issue resolution.

Step Into The Next Era of Modern Windows Management with Scalefusion UEM

The shift from traditional to modern device management is essential for organizations adopting hybrid, mobile, and cloud-driven work environments. Traditional methods, built for static office networks, are not efficient enough to address the complexities of managing a diverse range of devices, ensuring robust security, and maintaining operational efficiency across remote and hybrid workforces. Modern Device Management solutions, like Scalefusion UEM, offer the agility, scalability, and security needed to manage Windows-based devices effectively in a dynamic digital landscape. By leveraging cloud-based solutions, zero-touch provisioning, automation, and advanced security features, organizations can streamline device management, reduce manual intervention, and enhance both user productivity and security. Scalefusion’s comprehensive Windows management capabilities empower IT admins to maintain full visibility and control over devices, ensuring that they are secure, compliant, and optimized for performance.

About Scalefusion
Scalefusion’s company DNA is built on the foundation of providing world-class customer service and making endpoint management simple and effortless for businesses globally. We prioritize the needs and feedback of our customers, making sure that they are at the forefront of all decision-making processes. We are dedicated to providing comprehensive customer support services, and place emphasis on customer-centric thinking throughout the organization.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Scalefusion 2024