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Looking for help? Here’s how you can contact NordPass Support

Where and how to contact NordPass

At NordPass, we offer several methods for clients to find answers and resolve issues — our dedicated Help Center, live chat, and subreddit.

Please keep in mind that NordPass does not offer customer support over the phone. Any parties claiming to provide phone support for NordPass or any other Nord Security product are fraudulent.

We’re aware that scammers sometimes attempt to impersonate our team and trick users into revealing their passwords, payment details, and other personal information. To ensure your safety while using NordPass and to successfully guide you through our product, here are the official ways you can get in touch with the NordPass team.

Help Center

The NordPass Help Center is an information hub for all Personal and Business clients. It contains all the information you need to get started with our password manager. From creating your account and selecting a plan to managing advanced security features — we’ve covered it all.

The Help Center is split into two directories — Personal and Business. They cover features specific to each plan. You can browse the topics based on categories like “Getting started,” “Account management,” and “Troubleshooting,” or you can use the search function to look up a specific question.

Under each Help Center article, you can submit a request or launch our live chat to get more assistance.

Live chat

For urgent issues, we offer live chat support. To contact us, select “Chat with us” on our Support page. An agent will respond to your inquiry and help you quickly resolve your issue. You can find the option to access live chat support under all articles in our Help Center.

Reddit

If you’re unsure which channel to use or want to share suggestions for our product, you’re always welcome to join our Reddit community. The NordPass subreddit is a place to discuss features and product experience with other users, join AMA sessions, report issues, and receive assistance with any questions you might have.

How to spot and report unofficial and fake support services

The four communication methods listed above are the main ways you can contact NordPass for product assistance. There are no other official channels, and we will alert users if and when we introduce other ways to get in touch with our team. We do not offer assistance via postal mail or phone. Please ensure that the communication channels you use are listed on the official NordPass website, and do not share your login details with anyone.

Although NordPass occasionally sends email correspondence, we will never ask you to provide sensitive personal information via email. NordPass or Nord Security will never ask for your Nord Account login credentials or your Master Password. Any party that requests direct access to your account or claims to be able to see your login credentials is committing fraud.

If you suspect someone is pretending to be NordPass Support or have noticed a scam, you can report these instances to our Support team or share them on the NordPass subreddit.

The official NordPass social media accounts are on Facebook, Reddit, X, Instagram, YouTube, LinkedIn, and Bluesky. Any other accounts are fraudulent and should be reported.

 

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Understanding the Business Continuity Plan (BCP) and Its Importance

What is a business continuity plan?

These days, cybercrime is rampant. It’s no longer a matter of “if” you’re going to suffer an attack but “when” it will happen. All companies want to be ready for any crisis – that’s where a business continuity plan comes into play.

Setting up a strategy helps understand the next steps during and following a potential cyber incident. So what is a business continuity plan, exactly? What does it encompass? And what makes it so important to organizations? Today, we’re exploring all these questions in-depth.

A business continuity plan (BCP) is a document that sets guidelines for maintaining or quickly resuming business operations during and after a disruption. Disruptions may include fires, floods, other natural disasters, cybersecurity incidents, or service outages. A BCP is a proactive strategy that aims to help organizations resume operations without significant downtime, safeguard resources, and maintain customer trust.

Despite their utility for business security, BCPs are not as common as expected. According to ZipDo, 57% of organizations that experience a business disruption don’t have a business continuity plan in place.

Business continuity vs disaster recovery plan: What’s the difference?

Sometimes, people use the terms disaster recovery plan (DRP) and business continuity plan (BCP) interchangeably. However, these are two separate types of plans. A business continuity plan helps organizations stay prepared to deal with a potential crisis and, hence, usually encompasses a disaster recovery plan. Although the two overlap and are often set into motion to optimize procedures during crisis events, their purposes differ.

The key difference between BCPs and DRPs is their goal. Business continuity plans aim to reduce downtime during the incident to a minimum. Disaster recovery plans focus on reducing any faults or abnormalities in the system caused by the event and returning things back to normal. They also tend to be more extensive, including additional steps like containing, examining, and restoring operations and covering employee safety measures.

In terms of functionality, a disaster recovery plan focuses on operational steps to restore data access to business as usual following an incident. On the other hand, a business recovery plan is set in place while the incident is still ongoing, ensuring that the operations proceed despite the circumstances.

Benefits of business continuity planning

The number of news headlines announcing data breaches has numbed us to the fact that cybercrime is very real and frequent and poses an existential risk to companies of all sizes and industries.

According to the 2023 Data Breach Investigations report, ransomware is present in 24% of all breaches and is among the top four most common types of cyberattacks. In fact, 24% of breaches involved ransomware, with damages costing businesses an average of $4.82 million.

Most cyberattacks are financially motivated, as the global cost of cybercrime exceeded $8 trillion in 2022 and is expected to exceed $13 trillion by 2028. The picture is quite clear — cybercrime is a lucrative venture for bad actors and potentially disastrous for those on the receiving end.

The importance of business continuity plans cannot be understated, as to thrive in these unpredictable times, organizations go beyond conventional security measures. Many companies develop a BCP parallel to secure infrastructure and consider it a critical part of the security ecosystem. The purpose of a business continuity plan is to significantly reduce the downtime in an emergency and, in turn, reduce the potential reputational damage and — of course — revenue losses.

 

Business continuity plan template

Business Continuity Plan Example

[Company Name]

[Date]

I. Introduction

  • Purpose of the Plan

  • Scope of the Plan

  • Budget

  • Timeline

The initial stage of developing a business continuity plan starts with a statement of the plan’s purpose. It explains the main objective of the plan, such as ensuring the organization’s ability to continue its operations during and after a disruptive event.

The Scope of the Plan outlines the areas or functions that the plan will cover, including business processes, personnel, equipment, and technology.

The Budget specifies the estimated financial resources required to implement and maintain the BCP. This includes costs related to technology, personnel, equipment, training, and other necessary expenses.

The Timeline provides a detailed schedule for developing, implementing, testing, and updating the BCP.

II. Risk Assessment

  • Identification of Risks

  • Prioritization of Risks

  • Mitigation Strategies

The Risk Assessment section is an essential part of the business continuity plan that identifies potential risks that can disrupt an organization’s critical functions.

The Identification of Risks involves identifying potential threats to the organization, such as cybersecurity breaches, supply chain disruptions, or power outages. This step is critical to understand the risks and their potential impact on the organization.

Once the risks have been identified, the Prioritization of Risks follows, which helps determine which risks require the most attention and resources.

The final step in the Risk Assessment section is developing Mitigation Strategies to minimize the impact of identified risks. Mitigation strategies may include preventative measures, such as system redundancies, data backups, and cybersecurity measures, as well as response and recovery measures, such as emergency protocols and employee training.

III. Emergency Response

  • Emergency Response Team

  • Communication Plan

  • Emergency Procedures

This section of the plan focuses on immediate actions that should be taken to ensure the safety and well-being of employees and minimize the event’s impact on the organization’s operations.

The Emergency Response Team manages the response to an emergency or disaster situation. This team should be composed of individuals trained in emergency response procedures who can act quickly and decisively during an emergency. The team should also include a designated leader coordinating the emergency response efforts.

The Communication Plan outlines how information will be disseminated during an emergency situation. It includes contact information for employees, stakeholders, and emergency response personnel, as well as protocols for communicating with these individuals.

The Emergency Procedures detail the steps during an emergency or disaster situation. They should be developed based on the potential risks identified in the Risk Assessment section. The procedures should be tested regularly to ensure their effectiveness.

IV. Business Impact Analysis

The Business Impact Analysis (BIA) section of a business continuity plan is a critical step in identifying the potential impact of a disruption to an organization’s critical operations.

The BIA is typically conducted by a team of individuals who understand the organization’s critical functions and can assess the potential impact of a disruption. The team may include representatives from various departments, including finance, operations, IT, and human resources.

V. Recovery and Restoration

  • Procedures for Recovery and Restoration of Critical Processes

  • Prioritization of Recovery Efforts

  • Establishment of Recovery Time Objectives

     

The Recovery and Restoration section of a Business Continuity Plan (BCP) outlines the procedures for recovering and restoring critical processes and functions following a disruption.

The Procedures for Recovery and Restoration of Critical Processes describe the steps required to restore critical processes and functions following a disruption. This may include steps such as relocating to alternate facilities, restoring data and systems, and re-establishing key business relationships.

The Prioritization of Recovery Efforts section identifies the order in which critical processes will be restored based on their importance to the organization’s operations and the overall mission.

Recovery time objectives (RTOs) define the maximum amount of time that critical processes and functions can be unavailable following a disruption. Establishing RTOs ensures that recovery efforts are focused on restoring critical functions within a specific timeframe.

VI. Plan Activation

  • Plan Activation Procedures

The Plan Activation section is critical in ensuring that an organization can quickly and effectively activate the plan and respond to a potential emergency.

The Plan Activation Procedures describe the steps required to activate the BCP in response to a disruption. The procedures should be clear and concise, with specific instructions for each step to ensure a prompt and effective response.

VII. Testing and Maintenance

  • Testing Procedures

  • Maintenance Procedures

  • Review and Update Procedures

This section of the plan is critical to ensure that an organization can effectively respond to disruptions and quickly resume its essential functions.

Testing Procedures may include scenarios such as natural disasters, cyber-attacks, and other potential risks. Clear objectives, testing scenarios, roles and responsibilities, and evaluation criteria to assess the plan’s effectiveness are also part of the procedural structure.

The Maintenance Procedures detail the steps necessary to keep the BCP up-to-date and relevant.

The Review and Update Procedures describe how the BCP will be reviewed and updated regularly to ensure its continued effectiveness. This may involve reviewing the plan regularly or after significant changes to the organization’s operations or threats.

What should a business continuity plan checklist include?

Organizations looking to develop a BCP have a lot to consider. Variables such as the organization’s size, its IT infrastructure, personnel, and resources all play a significant role in developing a continuity plan. Remember, each crisis is different, and each organization will have its own view on handling it according to all the variables in play. However, all business continuity plans include a few fundamental elements.

  • Clearly defined areas of responsibility

    A BCP should define specific roles and responsibilities for emergencies. You must detail who’s responsible for what tasks and clarify what course of action a person in a specific position should take. Clearly defined roles and responsibilities in an emergency event allow you to act quickly and decisively and minimize potential damage.

  • Crisis communication plan

    In an emergency, communication is vital. It is the determining factor in crisis handling. Establishing clear and effective communication pipelines is critical. Alternative communication channels should not be overlooked either. Make sure to outline them in your business continuity plan.

  • Recovery teams

    A recovery team is a collective of professionals who ensure that business operations are restored as soon as possible after the organization confronts a crisis.

  • Alternative site of operations

    Today, when we think of an incident in a business environment, we usually think of a cybersecurity-related event. However, as discussed earlier, a BCP covers many possible incidents. In a natural disaster, determine potential alternate sites where the company could continue to operate.

  • Backup power and data backups

    Whether a cyber event or a real-life physical incident, ensuring that you have access to a power source is crucial to continue operations. A BCP often contains lists of alternative power sources like generators, locations of such tools, and who should oversee them. The same applies to data – regularly scheduled backups can significantly reduce potential losses incurred by a crisis event.

  • Recovery guidelines

    If a crisis is significant, a comprehensive business continuity plan usually includes detailed guidelines on how the recovery process will be carried out.

Business continuity planning steps

Business continuity plan steps

Here are the 3 main business continuity plan pillars that an organization looking to develop a BCP should consider:

Risk assessment and impact analysis

Any business continuity planning process should start with the identification of potential threats and vulnerabilities. All threats and vulnerabilities should be prioritized and systematized so that the organization can take steps to mitigate and manage them.

Once risks are identified, they should be followed by an assessment of the potential impact of these disruptions on critical business functions and resources. The analysis phase should also include assessing different levels of risk. This will help determine the most essential services or systems that have to be maintained during a crisis and how long they can stay offline before causing significant damage to the business.

Recovery strategies and plan development

Once you have a clear overview of the potential risks your company could face, start developing a plan. Create a draft and reassess it to see if it accounts for even the smallest of details, including alternative locations, communication plans, and how to restore critical functions.

Implementation, testing, and maintenance

A business continuity plan cannot be completed without regular implementation, testing, and maintenance:

  • Implement the BCP within the organization by providing staff with training sessions to familiarize them with the plan.

  • Run through a variety of scenarios in training sessions to assess the plan’s overall effectiveness. By doing so, everyone on the team will be closely familiar with the business continuity plan’s guidelines.

  • Tune your continuity plan to recent developments to ensure the plan remains relevant as the business and landscape change.

Business continuity planning standards

Business continuity plans don’t just appear out of thin air. They must strictly adhere to industry standards, including ISO and regional standards, to ensure that business is sufficiently prepared for a crisis scenario.

Following a standard is advantageous to businesses as the relevant information and the requirements are continuously being updated. This ensures that the implemented strategies don’t fall behind the security requirements. The ISO 223XX standard series, in particular, aims to provide a clear and internationally recognized framework for continuity planning.

ISO 22301

ISO 22301, or the Security and Resilience Standard, provides organizations with a framework to plan, operate, improve, and otherwise maintain response and recovery strategies. The business continuity plan acts as the documented management system (known as a business continuity management system, or BCMS) that aims to prevent disruptive incidents and, if they occur, ensure a full recovery. It goes hand in hand with ISO 22313.

ISO 22313

This business continuity plan standard provides guidance on implementing the ISO 22301 requirements. It details the precise steps on how the business continuity management system should be implemented in an organization.

ISO 27001

ISO 27001 provides a framework for managing information security. This standard ensures that an organization implements the right risk assessment and controls to upkeep the development, improvement, and protection of information management systems (ISMS). The NordPass ISMS is certified according to ISO 27001.

ISO/IEC 27031

These guidelines cover the principles of how ready an organization’s information and communication technology (ICT) infrastructure should be for business continuity. It covers all potential events and incidents that may impact the infrastructure, leading to the implementation of a BCP.

ISO 31000

ISO 31000, or the Risk Management Standard, exists to help all organizations handle potential risks. Its main purpose is to allow organizations to compare their internal risk management practices to the global standards. However, ISO 31000 can’t be used for certification purposes.

Level up your company’s security with NordPass Business

A comprehensive business continuity plan is vital for the entire organization’s security posture. However, in a perfect world, you wouldn’t have to use it. That’s is where NordPass Business can help.

Weak, reused, or compromised passwords are often cited among the top contributing factors in data breaches – unsurprising, considering that an average user has around 170 passwords. Password fatigue is real and significantly affects how people treat their credentials. NordPass Business counters these issues.

With NordPass Password Manager for IT Teams, your team will have a single secure place to store all work-related passwords, credit cards, and other sensitive information. Accessing all the data stored in NordPass is quick and easy, which allows your employees not to be distracted by the task of finding the correct passwords for the correct account.

NordPass Enterprise helps keep your corporate credentials secure at all times. Everything stored in the NordPass vault is secured with advanced xChaCha20 encryption, which would take hundreds of years to brute force.

If you’are interested in learning more about NordPass Business and how it can help fortify corporate security, do not hesitate to book a demo with our representative.

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

How Traceloop protected its LLM dev workflow and met SOC2 compliance

Summary: Learn how Traceloop locked down AWS access, passed SOC 2 compliance, and saved hours with NordLayer’s dedicated IP.

Results at a glance. 1 year of using NordLayer. 100% of employees secured. IT hours saved weekly. SOC 2 compliance support. Secured access to AWS cloud environments

Established in 2022, Traceloop is a seed-stage startup based in Israel. It creates platforms that help companies worldwide build and improve their large language model (LLM) apps. The team consists of eight on-site employees and one remote worker based in Ukraine.

Focus features: Server with a dedicated IP. 2022 Year of establishment. Service scale: Global. Team presence: Tel-Aviv, Israel, Ukraine. Work policy On-site, Remote. Industry sector: Software that helps build and manage Al-powered apps

Before NordLayer, Traceloop didn’t have any security solution in place. And like many early-stage startups, its team focused exclusively on building products.

Knowing that their SOC 2 compliance audit was fast approaching, they needed a reliable and scalable solution that:

  • Helps secure access to their AWS-managed Kubernetes clusters
  • Supports SOC 2 compliance

The challenge: Securing access to DevOps environments

We spoke with Gal Kleinman, CTO and co-founder of Traceloop, about when security became a priority.

“We’ve always cared about security, but SOC 2 made us realize we needed tighter access controls to our cloud environments.”

The biggest issue was that their Kubernetes clusters were accessible from anywhere using AWS Command Line Interface (CLI), with no IP restrictions. Manually restricting access would’ve slowed down the team and introduced bottlenecks for developers.

They needed a solution that offers a server with a dedicated IP, works seamlessly with AWS, and could be set up in minutes, not days.

How NordLayer helped Traceloop

Traceloop needed a fast, reliable way to secure access to its cloud environments without adding unnecessary cost or complexity. As Gal Kleinman explains:

“With NordLayer, our team can now securely access our cloud resources, and I don’t have to spend much time managing it.”

Traceloop deployed NordLayer’s server with a dedicated IP, which was assigned to the company through a Virtual Private Gateway.

NordLayer Control Panel Network Gateways

Benefit 1: Fast NordLayer’s deployment

Traceloop was looking for a solution that was easy to use and set up. NordLayer’s deployment was simple:

  • Log in to NordLayer.
  • Invite the team members.
  • They click the link, download the app, and it installs automatically.
  • Within minutes, they’re securely connected.

“Everything took four or five minutes—start to finish.”

Benefit 2: Secure cloud access with a dedicated IP

To secure AWS access and meet SOC 2 compliance, Traceloop assigned a server with a dedicated IP to the Virtual Private Gateway. This ensured the whole team could connect through the same IP address, regardless of where they were.

Popup of NordLayer Control Panel Network Gateways

For a small team managing security themselves, this simplicity was a huge benefit. Setup was fast and straightforward. And they met all SOC 2 requirements without disrupting workflows or slowing down product development.

Results

After one year of using NordLayer, Traceloop achieved the following results:

  • Locked-down cloud access: Secure access to staging and production environments.
  • SOC 2 compliance support: Fast, compliant access controls for audit readiness.
  • Scales with the team: 8 out of 9 team members use NordLayer daily, and the setup is quick and effortless.
  • Many IT hours saved: NordLayer is easy to use and streamlines Traceloop’s workflows.

“NordLayer gave us a simple way to secure AWS access with a dedicated IP. The whole team connects through the gateway, and I can control access without touching our workflows.”

 

Why NordLayer works for Traceloop

NordLayer was the perfect fit for Traceloop because it delivered exactly what the team needed: simplicity, security, and zero disruption to developer workflows.

As a small startup without a dedicated IT team, Traceloop needed a solution that just worked, right out of the box:

  • Secure access with a dedicated IP. Locked down staging and production, eliminating open endpoints.
  • Set-up in minutes. NordLayer was fully deployed in under five minutes.
  • Works with existing tools. Integrated seamlessly with AWS Command Line Interface (CLI), so the team didn’t have to change how they work.

Pro cybersecurity tips

Gal Kleinman, CTO and co-founder of Traceloop, shared a few cybersecurity tips with us:

  • Keep it simple. Choose security tools that are easy to implement and use. Avoid overcomplicated setups that drain time and energy.
  • Protect without disrupting. Security measures should work quietly in the background, not block workflows or frustrate developers.
  • Balance security and speed. The best tools protect your systems and let your team move fast.
Quote: "Keep it simple. Choose security tools that are easy to implement and use. Avoid overcomplicated setups that drain time and energy."

Conclusion

Traceloop chose NordLayer to secure its AWS access and streamline SOC 2 compliance without disrupting the team’s daily work.

“NordLayer gave me exactly what I needed—a dedicated IP, fast setup, and no disruption to how our team works.”

With NordLayer, Traceloop gained secure cloud access and an easy way to scale security as the team grows.

Need to secure your cloud workflows without slowing your team down? Learn how NordLayer can help you with that.

Talk to our sales team to find the right plan for your team.

 

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

NordPass Business Activity Log

Activity Log: what is it?

The newly introduced Activity Log sets out to make user and password management simpler and smoother. It’s a single place within the NordPass Business Admin Panel where solution Owners as well as Admins can see a summary of actions performed by the organization’s members. It’s a handy way to have a clear view of what actions have been performed and by whom all at the same time.

The Activity Log is divided into two categories: User Activities and Item Activities. The User Activities section includes, as the name suggests, a detailed list of user-related activities, whether it be a member’s role change or enabling guest sharing for the entire organization. This part of the Activity Log also includes timestamps of when the action was performed.

Item Activities will be introduced with the second iteration of the Activity Log and will offer the same information but for any actions performed with items stored in the NordPass Business vault.

Why are activity logs important for your business?

Activity logs are a powerhouse for businesses, especially with log management software at their core. They track user activities systematically, offering transparency, enhancing security, and identifying potential discrepancies.

Log management solutions provide a structured way to store, manage, and analyze these logs, alongside enabling real-time monitoring – crucial for detecting threats and conducting compliance audits. They also deliver valuable insights into system operations and integrity, including:

  • Merged data storage via unified log aggregation.

  • Improved security through real-time surveillance, minimized attack surfaces, enhanced detection, and faster response times.

  • Enhanced visibility of every part of the enterprise through the same event log.

  • Improved troubleshooting abilities using advanced network analytics.

  • Enhanced customer experience via log data, predictive modeling, and data analysis.

These benefits highlight the critical role of log management systems in streamlining operations, bolstering response times, and enhancing cybersecurity.

Yet common challenges, such as latency, data uniformity, volume management, and reducing high IT workloads appear. Overcoming these challenges is achievable through automated, scalable, and flexible log management software, making it an indispensable tool for modern businesses.

 

How does the Activity Log work?

The Activity Log is a comprehensive feature within the NordPass Business Admin Panel. It allows solution owners and admins to see a summary of actions performed by users within the organization, offering an all-encompassing view of user-related activities. From role changes to enabling guest sharing for the entire organization, these actions, along with their timestamps, are captured. The use of log management tools such as the Activity Log ensures seamless password and user management, delivering an improved user experience.

Updated to provide more extensive insights into user actions, the Activity Log now includes a detailed view of “Item activities.” This new layer of information covers activities related to passwords, secure notes, and personal info.

With this feature, owners can view and manage all item-related activities, such as sharing, deleting, or revoking access to items. Similarly, administrators can get a broader perspective on item handling within the organization. For instance, admins and owners can see who created an item, who it was shared with, who owns the item, or what the item’s sharing policy is, all filterable by date.

Introducing the activity log filtering functionality

We’re excited to introduce filtering, new functionality for the Activity Log feature. Business owners and admins can now streamline the massive feed of activity logs, filtering them by date and user.

This improved functionality allows for a precise narrowing down of investigative searches, enhancing operational efficiency. The Activity Log’s filtering functionality fosters quick identification and resolution of specific incidents, ultimately bolstering your organization’s overall cybersecurity posture.

Transfer Activity Log data from NordPass to your system

Since some organizations may prefer using third-party security information and event management systems (SIEM) to log and monitor malicious actions, we’ve made it possible for them to export Activity Log data from NordPass in JSON format and integrate it with their SIEM system via API. This allows them to have a single, centralized source of information about user actions and potential issues or risks. For example, managed service providers (MSPs) can push logs for all supervised companies from NordPass to their monitoring system, enabling them to review all data using just one tool. Additionally, this integration can help organizations accelerate their SOC2, ISO 27001, HIPAA, or Nis2 certification processes and enhance their monitoring capabilities.

 

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

How to implement effective cyber risk mitigation strategies in your company

Summary: Cyber risk mitigation isn’t just IT’s job. Learn practical strategies to reduce threats, protect data, and keep your business resilient and secure.

Think cyber risk management is just a problem for the IT department? Think again.

Let’s rewind to the fall of 2023. MGM Resorts, a global hospitality giant, was brought to its knees. It wasn’t a super-sophisticated technical exploit that breached their defenses. It was a 10-minute phone call. A threat actor, pretending to be an employee, simply tricked the IT help desk into giving them access.

The fallout was biblical. Slot machines went dark. Digital room keys stopped working. Reservation systems crashed. The company lost millions of dollars a day, and the reputational damage was immense. This wasn’t a hypothetical scenario from a security conference; it was a real-world disaster that underscores a critical truth: waiting for cyber-attacks to happen isn’t a strategy, it’s a surrender.

Proactive cyber risk mitigation is no longer a “nice-to-have.” It’s a fundamental part of staying in business. Companies that adopt effective cyber risk mitigation strategies reduce the chance of similar disasters happening to them.

So, what are cyber risks?

Before you can build your defenses, you need to know what you’re up against. “Cyber risk” is a broad term. That’s why understanding the most common cyber threats is the first step to identifying risks and protecting your organization.

  • Data breaches: This is when cybercriminals get their hands on data they shouldn’t have—customer lists, employee PII, secret sauce recipes, you name it. It often happens because of a weak link, like an unpatched server or a single employee falling for a phishing scam.
  • Ransomware: Imagine walking into your office one morning to find every file on every computer locked with a message demanding a hefty bitcoin payment to get them back. That’s ransomware. It doesn’t just steal your data; it paralyzes your entire operation until you pay up (or, hopefully, restore from a clean backup).
  • Phishing: This is the art of deception. It’s the “your bank” email with a link to “verify your account.” These scams are designed to trick your people into willingly handing over the keys. This is where robust employee training becomes a critical defense.
  • Insider threats are some of the trickiest cybersecurity risks to handle. They could be a disgruntled employee intentionally stealing data on their way out the door or “Well-Meaning Bob” in accounting, who accidentally emails a sensitive spreadsheet to the wrong person. Because they already have legitimate access, their actions are much harder to spot.

Ignoring these cyber threats can lead to some truly business-ending consequences:

  • The financial bleeding: This isn’t just about the cost of an incident response plan. It’s the regulatory fines (which can be massive), the legal fees from lawsuits, and the sheer cost of lost business while your systems are down.
  • The trust implosion: You’ve spent years, maybe decades, building a reputation with your customers. A single breach can shatter that trust overnight. Why would customers give you their data if they don’t believe you can protect it?
  • The regulatory hammer: A breach doesn’t just trigger fines, but it forces your entire organization into audit mode. You’ll need to investigate, document, report, and possibly overhaul security practices to satisfy regulators. For companies under GDPR, HIPAA, or similar frameworks, that means intense scrutiny, tight deadlines, and long-term oversight that diverts focus from business as usual.

Okay, so what is cyber risk mitigation?

Let’s clear up a common misconception. Cyber risk mitigation strategies don’t mean becoming invincible. No organization, not even the NSA, can stop 100% of cyber-attacks. It’s not about building an impenetrable fortress.

A better analogy is modern home security. Effective risk management strategies in cybersecurity are about:

  • Reducing the likelihood: Making your house a less attractive target. You install strong locks (access controls), trim the bushes so burglars can’t hide, and have good lighting. In the digital world, this is patching vulnerabilities, implementing multi-factor authentication, and training your people.
  • Minimizing the impact: Accepting that someone might still get in, and being ready for it. You have an alarm system that goes off (intrusion detection systems), security cameras to see what they did, and insurance to cover the losses. This is your incident response plan, your backups, and your ability to recover quickly.

Cyber risk mitigation is the ongoing process of shrinking your attack surface while building your resilience. Effective cyber risk mitigation efforts are a blend of people, processes, and technology, all working together.

The case for being proactive

Waiting for an attack to happen before you get serious about security is like trying to buy fire insurance while your house is engulfed in flames. It’s too late, and the damage is done. A proactive approach to reducing cybersecurity risks is not just smarter; it’s essential for survival.

  1. It’s just cheaper. Regular vulnerability assessments and patching flaws during routine maintenance are among the smartest cyber risk mitigation strategies. They cost a tiny fraction of what it costs to clean up after a full-blown ransomware attack—the difference between a $100 oil change and a $5,000 engine replacement.
  2. It keeps the business running. Every minute your systems are down is a minute you’re not serving customers, processing orders, or generating revenue.
  3. It keeps you out of regulatory hot water. Auditors and regulators want to see evidence of a living, breathing security program, not a dusty policy binder on a shelf.
  4. It becomes a competitive advantage. In a world full of data breaches, being the company that can prove it takes security seriously is a powerful differentiator.

How to reduce cybersecurity risks: key strategies

Cybersecurity risk management can feel like you’re playing a frantic game of whack-a-mole, and the moles have Ph. D.s in hacking. It’s overwhelming. But building effective cyber risk mitigation strategies doesn’t mean you must become a cybersecurity expert overnight.

It’s about having a clear playbook. Let’s break down the essential strategies into practical, no-nonsense steps that show you exactly how to mitigate cyber risk.

An illustration showing a list of practical cyber risk reduction strategies

1. Patch, patch, patch!

Keeping your software and systems up-to-date is the cybersecurity equivalent of brushing your teeth. It’s a simple, daily habit that prevents a world of expensive, painful digital root canals down the line.

When companies discover a security flaw in their software, they release a patch to fix it. Cybercriminals love unpatched systems; it’s like leaving your front door unlocked.

Automate your patching process wherever possible. Use tools that automatically apply security updates to operating systems (like Windows) and common applications (like Adobe and Chrome).

2. Establish strong access controls: The velvet rope policy

Think of your network as an exclusive nightclub. Access controls are your bouncers. They enforce the principle of least privilege, which is a fancy way of saying: people only get access to what they absolutely need to do their job, and nothing more.

If an attacker compromises an account, these solutions limit the damage that threat actors can do. They might get into the marketing department’s files, but they can’t access the crown jewels in finance or engineering.

Use network access control solutions and restrict access based on roles.

3. Embrace multi-factor authentication (MFA)

If you do only one thing from this list, make it this one. Passwords alone are dead. They are stolen, guessed, and phished by the millions every day.

MFA requires a second piece of proof (besides the password) to log in. This is usually a code from a phone app, a text message, or a fingerprint.

Even if a threat actor steals an employee’s password, they can’t log in without that second factor. It single-handedly stops the vast majority of account takeover cyber-attacks. Mandate it for everything: email, VPN, cloud computing platforms, everything.

4. Use smart password policies

People are predictable. We reuse passwords, make them too simple, and write them down.

Enforce strong password requirements (length and complexity). Even better, deploy a business password manager. It generates, stores, and fills in unique, complex passwords for every site. This actually makes life easier for your employees while making you dramatically more secure.

5. Build digital bulkheads: Network segmentation

This is like the watertight compartments on a ship. If one section floods, it doesn’t sink the whole vessel. By dividing your network into smaller, isolated segments using network segmentation solutions, you contain the “blast radius” of an attack.

How it works: you put your guest Wi-Fi on a completely separate network from your corporate one. You isolate the servers that handle credit card payments from the general office network.

If a cybercriminal gets into one segment, they can’t easily move laterally across your network to steal more valuable data.

 

6. 24/7 digital security guard: Continuous monitoring

You wouldn’t leave your office unlocked and unattended overnight, so why do it with your network? Continuous monitoring tools catch subtle cyber threats before they turn into disasters. They are your eyes and ears, constantly watching for suspicious activity.

These systems, including intrusion detection systems (IDS), watch for signs of trouble, like a user logging in from two countries at once, a massive data download at 3 a.m., or traffic going to a known malicious server.

Actionable step: centralize your logs. Having all your security event data in one place improves network visibility and allows you to connect the dots and spot an attack before it becomes a full-blown breach.

7. Use encrypted connections

Sending unencrypted data over the internet is like mailing your company secrets on a postcard. Anyone who intercepts it can read it.

Ensure all connections are encrypted using technologies like a corporate VPN or, even better, a modern ZTNA (Zero Trust Network Access) solution. This wraps your data in a layer of gibberish that only the intended recipient can decode. This is non-negotiable for remote work and cloud computing.

8. Back up your data (and test it!)

Backups are your parachute. When a ransomware attack hits and your files are held hostage, a good backup is the only thing that will save you.

Use the 3-2-1 rule: it’s simple and it works.

  • 3 copies of your data.
  • 2 different types of storage media.
  • 1 copy stored offline or off-site, safe from any network attack.

A backup you haven’t tested is just a rumor. Regularly practice restoring your data to make sure your parachute actually opens when you need it.

9. Understand your risks: Perform regular risk assessments

You can’t effectively mitigate cyber risk if you don’t know where your weaknesses are. A regular cybersecurity risk assessment is like an annual health check-up for your company’s security posture.

This process helps you identify risks by conducting vulnerability assessments to find technical flaws and evaluating threats to your business. It gives you a prioritized to-do list so you can fix the most dangerous problems first.

10. Don’t panic in a crisis: Develop an incident response plan

When an attack happens (and one day, it might), the worst thing you can do is panic. An incident response plan is one of your most crucial cyber risk mitigation strategies.

A clear, step-by-step document that outlines exactly who does what during a security breach. Who do you call? How do you isolate the affected systems? How do you communicate with customers?

Run regular “fire drills” (tabletop exercises) to make sure everyone knows their role. It’s better to feel awkward in a practice session than to be clueless during a real 3 a.m. crisis.

11. Build your human firewall: Invest in employee training

Your employees can be your greatest security asset or your biggest liability. The difference is employee training.

Don’t just force them through a boring annual PowerPoint. Use engaging, continuous training with real-world examples and simulated phishing attacks.

Create a culture of security where every employee feels empowered and responsible for protecting the company. Teach them to be suspicious, to question weird requests, and to report anything that feels “off.” Regular employee training strengthens your overall cyber risk mitigation efforts.

12. Don’t go it alone: Work with security partners

Managing risk in the modern threat landscape is a full-time job. Don’t be afraid to bring in the experts.

Partnering with a third-party security provider gives you access to specialized tools and expertise you likely don’t have in-house. They can help you implement everything from ZTNA and advanced intrusion detection systems to credential management and incident response.

Risk-reduction technologies that matter most

Let’s talk tech now. The market is flooded with tools, each promising to be the silver bullet for all your cybersecurity risks. But building effective cyber risk mitigation strategies isn’t about buying the shiniest new toy. It’s about assembling a smart, layered toolkit in which each piece has a specific job.

An illustration showing a list of essential cybersecurity technologies

Identity and Access Management (IAM)

At its core, IAM answers two simple questions: “Who are you?” (authentication) and “What are you allowed to do?” (authorization). Think of it as the world’s most diligent bouncer for your entire digital world.

IAM systems are the central command for all user access controls. They manage who gets a key and which doors that key can open.

Many cyber-attacks don’t start with a threat actor brute-forcing their way in; they start with stolen credentials. If a bad actor has a valid username and password, they can just walk right in the front door.

  1. Single Sign-On (SSO): Instead of juggling 50 different passwords, your employee logs in once to a central portal, which then securely grants them access to all the apps they need. It’s convenient, but more importantly, it means IT has one place to manage—and revoke—access instantly.
  2. MFA: This is non-negotiable. This simple step single-handedly stops the vast majority of account takeover attempts. Implementing multi-factor authentication is one of the most effective ways to mitigate cyber risk.
  3. User provisioning: If your company has an identity provider, configure user provisioning across work tools and critical systems. It streamlines onboarding and makes offboarding safer by quickly revoking access for former employees.

Secure networking (VPN, ZTNA, FWaaS)

The traditional network security model trusted anything inside the perimeter. Once you were inside the network (often via a VPN), you could access almost anything. In today’s world of remote work and cloud computing, that model is a recipe for disaster.

These technologies secure the connections between your users, your apps, and the internet, no matter where they are.

  1. The old guard (VPN): A Virtual Private Network creates an encrypted tunnel from a user’s device to the company network. It’s like an exclusive, private highway. The problem is that the highway leads to the entire city, not just the one building you need to visit.
  2. The new sheriff in town (ZTNA): Zero Trust Network Access is a game-changer. It operates on the principle of “never trust, always verify.” Instead of giving a user access to the whole network, ZTNA grants access to a specific application only after verifying their identity. It’s like having a bouncer at the door of every single room in your office, checking IDs every time.
  3. Firewall-as-a-Service (FWaaS): A cloud-based security guard for all your internet traffic. It’s perfect for distributed teams because it protects everyone, whether they’re at home, in a coffee shop, or at the office, without needing a physical box in every location.

Endpoint protection and management

Your endpoints—laptops, servers, and mobile phones—are where the action happens. They’re also where most cyber threats first land. Basic antivirus isn’t enough anymore.
You need tools designed to protect the devices your team uses every day. This is a critical part of any cybersecurity risk management plan.

  1. Endpoint Detection and Response (EDR): Think of antivirus as a security guard who checks IDs at the door. If malware does get in, EDR helps you understand how it happened and what it did.
  2. Mobile Device Management (MDM): In the age of “Bring Your Own Device,” MDM is your rule-enforcer. It ensures that any phone or tablet accessing company data meets your security standards (e.g., has a passcode, is encrypted) and allows you to wipe the device remotely if it’s lost or stolen.

They are essential for defending your devices against today’s sophisticated cyber threats.

 

Threat detection and response: The security command center (XDR, IDS/IPS)

You can’t stop every single threat at the gate. Some will slip through. Your success in managing risk depends on how fast you can spot them and shut them down.

These are your “eyes and ears” on the network, looking for the tell-tale signs of an attack in progress.

  • Intrusion Detection/Prevention Systems (IDS/IPS): An IDS is like a silent alarm—it sees something suspicious on the network and tells you about it. An IPS goes one step further; it’s the alarm that also automatically drops the security shutters to block the threat.
  • Extended Detection and Response (XDR): This is the evolution. XDR is like a central intelligence hub. It pulls in alerts from your endpoints (EDR), your network (IDS/IPS), your cloud environments, and your email security, then uses AI to connect the dots. Instead of seeing five separate, low-level alerts, your team sees one correlated incident: “This attacker phished Bob, stole his credentials, and is now trying to access the finance server.” This context is crucial for a fast and effective incident response plan.

Vulnerability and risk management

Your systems have flaws. Every piece of software does. The goal of vulnerability assessments is to find those weak spots and fix them before a cybercriminal does. This is proactive cyber risk mitigation at its best.

  • What it is: The process of systematically scanning your systems to identify risks and security weaknesses, prioritizing them based on severity, and tracking them until they’re fixed.
  • How it works: Instead of waiting for the annual cybersecurity risk assessment, automated scanners continuously check your assets for known vulnerabilities (like outdated software or misconfigurations). This gives you a real-time to-do list, allowing you to patch the most critical holes first. It turns firefighting into a manageable, ongoing process.

Data Loss Prevention and backup (DLP): Protecting your most sensitive data

Some data is more valuable than others. DLP and robust backups are all about making sure your most sensitive information doesn’t walk out the door and that you can recover if the worst happens.

DLP tools act like a smart guard for your data itself. They identify, monitor, and protect sensitive info wherever it lives and travels.

A scenario: An employee is about to accidentally email a spreadsheet containing thousands of customer credit card numbers to an external address. A good DLP solution will pop up with a warning: “This file appears to contain sensitive data. Are you sure you want to send it?” In many cases, it will block the action entirely.

Backups are your “undo” button for a catastrophe like ransomware. Modern backups should be “immutable”—meaning once they’re written, they can’t be altered or deleted by anyone, including ransomware.

Cloud and SaaS security

Moving to the cloud doesn’t mean you can outsource your security responsibility. Misconfigurations in cloud computing environments (like AWS, Azure, Google Cloud) are a leading cause of major data breaches.

Cloud and SaaS security tools are specifically designed to monitor your cloud infrastructure and Software-as-a-Service (SaaS) apps (like Microsoft 365 or Salesforce) for security gaps. They act like an automated security audit, constantly checking for things like publicly exposed storage buckets, excessive user permissions, or services that aren’t compliant with regulations.

Security Automation and Orchestration (SOAR)

SOAR automates the repetitive, time-consuming tasks so the human experts can focus on actual threat hunting and investigation.

It is a platform that connects all your other security tools and automates response workflows. Example in action:

  1. An alert for a potentially malicious file comes in from your EDR.
  2. The SOAR platform automatically takes the file hash and runs it against multiple threat intelligence databases.
  3. It finds a match—it’s a known piece of malware!
  4. It automatically creates a high-priority ticket in your ticketing system, enriches it with all the data it found, and quarantines the affected endpoint. This all happens in seconds, before a human analyst has even finished their coffee. These cyber risk mitigation strategies are all about speed and efficiency.

User education and behavior analytics (UEBA)

Finally, and most importantly, remember that technology alone is not a complete solution. Your people are your first and last line of defense. Knowing how to mitigate cyber risk starts with them.

It’s a two-pronged approach combining proactive training with smart technology that learns user behavior:

  • Employee training: This isn’t about a boring annual slideshow. Effective training involves regular, engaging content and realistic phishing simulations to teach employees how to spot and report threats. It’s about building a culture of security.
  • User and Entity Behavior Analytics (UEBA): This is the tech that backs up the training. UEBA tools create a baseline of “normal” activity for every user. If a user suddenly starts accessing unusual files, logging in at odd hours, or downloading huge amounts of data, the system flags it as anomalous behavior, giving you an early warning of a potential inside threat or compromised account.

Putting it into practice with Nord Security

Alright, that was a lot of theory. So, how do you actually execute cyber risk mitigation strategies without hiring a dozen new people? This is where the right platform makes the difference.

Nord Security’s suite of network security solutions is designed to tackle these exact problems. NordLayer implements the strict Zero Trust access we talked about, ensuring users only get to the apps they need. NordPass tackles the company-wide password problem head-on, while NordStellar provides threat intelligence to help you detect potential attacks early.

They’re built to work together, giving you a cohesive security layer instead of a messy patchwork of tools. It’s about making robust cyber risk mitigation genuinely manageable. Contact sales to see how Nord Security can help your organization.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

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