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ESET Launches a New Managed Detection and Response (MDR) Service to Elevate Cybersecurity for Small and Medium-Sized Businesses (SMBs)

  • ESET launches new 24/7 SMB-focused MDR service.
  • The new ESET MDR service provides threat monitoring, detection and hunting, incident response, and robust detection and response capabilities.
  • Available in select countries as an add-on to ESET PROTECT Enterprise and ESET PROTECT Elite.

BRATISLAVA — January 17, 2024 —  ESET, a global leader in cybersecurity, has announced the launch of ESET MDR, an innovative solution aimed at addressing the evolving cybersecurity challenges faced by SMBs. This launch marks a significant stride in expanding ESET’s security services portfolio with another MDR solution.

In a rapidly changing threat landscape, organizations seek MDR service providers to enhance their security postures, reduce false positives and fortify their threat detection, investigation, and response capabilities. The ESET MDR service for SMBs is designed specifically to meet these needs and bring immediate benefits, including immediate response to incidents.

ESET’s MDR service offers a range of key features and benefits to enhance organizations’ cybersecurity postures. It combines AI-powered automation with human expertise and comprehensive threat intelligence knowledge for unmatched threat detection and incident response. The access to 24/7/365 security service ensures a bridge for expertise gaps and relieves pressure on internal security teams, allowing them to focus on strategic initiatives — all while facilitating regulatory compliance, helping businesses achieve key cyber controls necessary for insurability.

Delivered through the renowned ESET PROTECT Platform and the ESET XDR offering, the ESET MDR service is crafted to promptly investigate and disrupt malicious activities and thwart adversaries. The service is tailored to meet the challenges of hybrid work environments by conducting threat hunting, monitoring, and response, enforcing robust cybersecurity measures that address SMB customers’ needs.

ESET MDR can quickly detect and respond to threats within a 20-minute time frame. To do so, ESET uses its own innovative cybersecurity technologies to collect unique data, particularly from regions under attack from sophisticated cyber-criminal groups. To ensure effective threat defense, customers also have access to a library of predefined patterns and the ability to create custom rules patterns, which trigger appropriate actions in response to both specific detections and suspicious behaviors, executables, and processes.

“Dynamic — that is what the threat landscape is. It’s one where adversaries increasingly target SMBs, who are in many cases defenseless due to their lack of expertise, capacity, or both — often they are simply busy doing “their day jobs.” ESET, a long-standing expert in cybersecurity with an exceptionally strong position among SMBs and more than 500 000 SMB customers, sees tremendous potential in offering an affordable, scalable service. Our approach significantly reduces the risk of SMBs falling victim to ransomware attacks and other forms of security incidents and can help them meet various compliance regulations. Launching ESET MDR for SMBs represents a simple upgrade path for existing customers of our ESET PROTECT Platform, integrating all of our security modules with a 24/7 MDR service, one powered by our long-lasting threat intelligence expertise,” said Michal Jankech, vice president of the SMB and MSP segment at ESET.

The ESET MDR service will be available in selected countries as an add-on or stand-alone offering, packaged with ESET PROTECT Enterprise and ESET PROTECT Elite.

For more detailed information about ESET and its MDR solutions for SMBs, please read here.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About ESET
For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003.

Understanding the Power of Managed Detection and Response (MDR) for Small and Medium-Sized Businesses (SMBs)

How an MDR service can enhance the cybersecurity of SMBs

The 2022 SMB Digital Security Sentiment Report shows that the majority of small and medium-sized businesses (SMBs) perceive themselves as more susceptible to cyberattacks compared to larger enterprises. These SMBs express concerns regarding the potential consequences of such attacks, particularly emphasizing data loss, financial ramifications, and a drop in customer confidence and trust. Interestingly, despite these concerns, their investments in cybersecurity have not yet aligned with the evolving dynamics of their operational models.

The continued adoption of cloud computing, still-emerging hybrid workplace practices, and increased digital supply chain complexities all have led to a rise in data breaches and, thus, a more pressing need for enhanced cybersecurity measures. However, a purely reactive approach isn’t enough; critically, preventive measures are required  as cybercriminals have become more sophisticated in finding ways into corporate networks. Here, traditional security measures may fall short, highlighting the critical need for advanced solutions tailored to the specific requirements of businesses. One such solution gaining prominence is Managed Detection and Response (MDR).

MDR: A Trusted Partner for SMBs

As mentioned in Gartner® latest report, Gartner [Emerging Tech: Security — Adoption Growth Insights for Managed Detection and Response, Matt Milone, Travis Lee, Mark Wah, Published 30 June 2023]:
“MDR growth will continue as customers of all sizes embrace providers’ ability to effectively deliver managed threat disruption and containment. An increasing number of MDR customers of all sizes demand that providers are able to remotely initiate measures for active containment or disruption of a threat. Provider-delivered response actions and not just simple alert communications assist clients with their lack of security personnel and expertise. Factors including trust, geography and the security maturity of the consuming organization affect adoption of provider-led or guided response activities.”
MDR presents a favorable solution for SMBs by outsourcing the management of Extended Detection and Response (XDR) to cybersecurity providers.

Let’s delve into the core needs of SMBs related to threat detection and response and how MDR services answer them:

1. Access to additional security expertise

MDR serves as a bridge, helping you overcome expertise gaps in your security capacity by providing access to industry-leading cybersecurity professionals. Make sure your MDR partner offers local language support with a global presence. Attain top-tier protection without requiring internal security experts, or remove bottlenecks in your security operations team that may impede efficient detection and response. MDR services can be tailored to fit the specific needs and size of your business, ensuring you get the right level of protection without unnecessary complexities.

2. Enhanced detection and response capabilities

MDR goes beyond traditional cybersecurity measures, actively seeking and identifying potential threats before they can cause harm. They are tailored to detect cybersecurity breaches in the complex realm of hybrid work and enhance your capabilities to respond effectively to evolving cyber threats, such as ransomware as a service (RaaS). Opt for providers with immediate AI-powered threat detection and response, known for high detection rates, low false positives, and a light overall footprint, as validated by independent analyst appraisals and customer reviews.

3. Always-on approach

Cyber threats are constant. MDR services operate around the clock, providing continuous monitoring and rapid response to security incidents, always ensuring incidents are addressed promptly. The 24/7/365 security capabilities of experts eliminate the need for an in-house security team and monitor the threat environment around the clock.

4. Regulatory compliance

If you are looking for regulatory compliance, MDR can help you achieve key cyber controls necessary for insurability, meeting critical components of cybersecurity insurance programs and regulatory compliance and, with that, reducing the risk of penalties and legal issues.

MDR is not just for enterprises

Despite lacking the extensive resources of their larger counterparts, smaller businesses possess confidential and valuable information that requires protection. And doing nothing costs more than protecting your business. MDR tailored for smaller businesses serves as a valuable addition to existing security and IT measures, enhancing overall protection and defense. This enables organizations to proactively identify, thwart, and respond to online threats before potential damage occurs. By leveraging an MDR service, small businesses can not only fortify their security but also gain the freedom to focus on essential aspects, such as expanding their businesses.

According to a report from Gartner [Emerging Tech: Security — Adoption Growth Insights for Managed Detection and Response, Matt Milone, Travis Lee, Mark Wah, 30 June 2023]:

  • “Overall MDR mind share increased 29.14% year over year with MDR adoption growth increasing 67% from 2021 to 2022.
  • Growth is highest in education and steady across most industries, with a marked decline in energy and utilities.
  • Mind share increases with the largest companies, while adoption interest increases across private- and public-sector companies of most sizes.
  • Executive buyers have shown a significant increase in commitment through adoption interest, but the technical job role remains the dominant persona.
  • The largest market remains North America with a notable decrease in adoption interest in the Latin American market.”

This data suggests that there continues to be strong MDR demand regardless of company size and industry vertical. This is then highlighted and confirmed by the above-mentioned report, which says, “This is a trend we should expect to see continue over the next two to five years as the demand for MDR services continues to grow.”

Having an MDR service that offers capabilities beyond what a business can independently manage and has considerations for all business configurations and verticals, is, therefore, particularly important for SMBs. This is due to their varying size and focus, as they need a service that can go a step beyond conventional protection.

About ESET MDR

Our MDR service for SMBs is specifically designed to meet the above outlined needs and bring immediate benefits, especially to SMBs.

Delivered via our renowned ESET PROTECT Platform and ESET Inspect, the XDR-enabling component, we designed our ESET MDR service to swiftly examine and disrupt malicious activities and counteract adversaries. Specifically adapted for the intricacies of hybrid work settings, the service conducts threat hunting, monitoring, and response, ensuring the implementation of strong cybersecurity measures suitable for customers across varying sizes and security maturity levels.

Leveraging the knowledge of security professionals, ESET MDR can rapidly identify and counter threats within a 20-minute window. We utilize our proprietary antivirus software to gather exclusive data, especially from regions targeted by advanced hacker groups. As a customer, you can also leverage the signal hunting library, which contains pre-built behavior patterns for robust threat defense.

The ESET MDR service is available as an add-on or stand-alone offering, packaged with ESET PROTECT Enterprise and ESET PROTECT Elite.

Conclusion

Numerous cyberattacks continue to target many small organizations, posing a persistent threat regardless of business size. Unidentified threats always loom, ready to compromise systems. In the quest for security, every organization, regardless of size and industry, can benefit from the assistance and mitigation apabilities offered by MDR.

MDR emerges as a trusted ally for you, empowering you with powerful cybersecurity solutions that overcome traditional limitations. The combination of advanced technology, expert support, and a focus on compliance positions MDR as a beacon of security in the complex digital landscape. As cyber threats continue to evolve, embracing MDR services becomes not just a choice but a strategic imperative for your business.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About ESET
For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003.

ESET AI’s advantage in Threat Detection, Investigation and Response (TDIR)

In the ever-evolving landscape of cybersecurity, the role of Artificial Intelligence (AI) has become indispensable, particularly in the realms of threat detection, investigation, and response (TDIR). At ESET we have been harnessing the power of AI for over three decades providing real-world solutions that meet the dynamic challenges of cybersecurity.

What is TDIR?

Threat, detection, investigation and response is a risk-based strategy for effectively mitigating cybersecurity threats and enhancing the efficiency of threat detection. The foundational capabilities of TDIR are pivotal in shaping how tools within a Security Operations Center (SOC) contribute to the overall mission and strategy of the SOC. TDIR capabilities empower contemporary SOC staff to adeptly design, configure, and manage security detection use cases. Notably, the top use cases for Artificial Intelligence (AI) in the TDIR process underscore the persistent requirement for human engagement, reinforcing the symbiotic relationship between advanced technology and human expertise.

AI in TDIR

As a representative vendor we have been interviewed for Gartner’s latest report “Emerging Tech – Top Use Cases for AI in Threat Detection, Investigation and Responses”. The emphasis was on exploring how providers plan to leverage AI to augment and support analysts in the Threat Detection, Investigation, and Response process. Gartner’s report provides valuable insights into the advancements made in enhancing TDIR services or products through the integration of AI.

Supervised ML for Enhanced Threat Detection:

One of the key takeaways from the Report is the increasing reliance on supervised Machine Learning (ML) by security providers: “For years, security vendors have been integrating AI into their products and threat detection processes, to enable them to identify anomalies and patterns that surpass human capabilities at scale. In fact, over 50% of interviewed security service and tech providers claim to already be using supervised ML-based AI coupled with supervised training to enhance their threat detection abilities.” [Source: Gartner: Emerging Tech: Top Use Cases for AI in Threat Detection, Investigation and Response. Travis Lee, Matt Milone, Elizabeth Kim, John Collins. [27 October 2023] ID: G00790125]

With a legacy dating back to 1990, ESET has been a forerunner in the integration of AI into its security solutions. Recognizing the evolving nature of cyber threats, we embraced the potential of AI early on, leveraging its capabilities to not only detect but also block threats in real-time.

ESET LiveSense, our versatile set of proprietary, multi-layered technologies, surpasses the capabilities of standard solutions. We use machine learning to combat new threats and can ensure continuous threat intelligence updates through the early adoption of cloud technology that powers our global ESET LiveGrid reputation & response system.

At ESET we employ two distinct forms of Advanced Machine Learning, comprising a high-powered detection engine in the cloud and a lightweight version deployed on the endpoint. These utilize a carefully selected set of classification algorithms, including deep learning and boosted trees, ensuring swift and precise analysis crucial for thwarting emerging threats.

Furthermore, the latest enhancement to our product ESET Inspect introduces an AI-powered detection correlation engine. This innovative feature automatically generates incidents, empowering security engineers to significantly minimize the time dedicated to investigation and incident management.

In conclusion, our pioneering journey with AI in TDIR represents a paradigm shift in cybersecurity.  Security vendors aim to differentiate themselves by improving detection results and reducing false positive/negative rates, adopting a “go fast and be safe” approach.

By leveraging the power of modern AI-techniques, we not only stay ahead of emerging threats but also set new standards for efficiency and accuracy in threat detection and response. As thought leaders in the cybersecurity space, we aim to continuously empower you with valuable insights, innovative solutions, and strategic recommendations, ensuring you are well-prepared to navigate the dynamic challenges of the digital age.

Objectivity Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About ESET
For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003.

MSPs putting a stop to “hide and seek” within their environments with ESET Cloud Office Security

Amidst increased obfuscation of multistage malware attacks, MSPs need an effective way to secure cloud communication while avoiding the need for multiple unique network connection authorizations.

The days of simple and easily detectable malware are long gone. Recent campaigns by both OilRig and MuddyWater advanced persistent threat (APT) groups show that threat actors are constantly seeking new ways to hide their multistage malware attacks among files of commonly used cloud services. 

This presents a dilemma for managed service providers (MSPs) that rely heavily on cloud-based solutions. But how should MSPs defend against increasingly sophisticated attacks without the burden of trying to control every single stream of communication within the MSP environment?

A growing market and a growing threat

With the never-ending hunger for cloud-managed services, it is no surprise that the MSP market is constantly expanding, and business reports, such as MarketsandMarkets, expect further growth by around $100 billion U.S. dollars within the next five years.

Both MSPs and other outsourced business practices have proven to be the answer for countless companies seeking high-end solutions for reasonable prices. But there are two sides to every coin. Professional communications, services, and shared files all moving to the cloud has created a new breeding ground for sophisticated malware.

Threat actors deploying this malware are often profit-driven and/or state-sponsored APT groups using command-and-control (C&C) servers to communicate with compromised devices over targeted networks. When successful, these servers can issue commands to steal or encrypt data, spread malware, disrupt web services, and more.

To enable this approach, APT groups need to establish persistence within the targeted businesses, obfuscating malicious files and processes among legitimate ones.

A draft email you’ll never send … nor ever even wrote

ESET researchers have described recent attacks in detail while following the evolution of campaigns run by the OilRig group.

To avoid cybersecurity scanning tools, OilRig has not been deploying fully fledged malware but, instead, has scaled its attacks. While the initial attack vector of the recent campaigns remains unknown, presumably it was a phishing email. This email would contain a downloader that wouldn’t cause any specific damage but, as the name implies, is designed to secretly download additional malware from the internet. Several versions of these downloaders have been documented by ESET researchers.

Studying these downloaders, it is clear that OilRig is keenly focused on identifying new ways to obfuscate malware deployment using legitimate cloud service providers for C&C communication.

The first in the series, SC5k downloader, uses the a shared Microsoft Exchange email account and Microsoft Office Exchange Web Services API for C&C communication. Within this email account, the attackers create draft messages with hidden commands. Once the downloader infests a device, it will log in to the same account to receive both the commands and the payloads to execute. Its successor, OilCheck, works similarly but uses the Outlook mail API in Microsoft Graph. 

New versions of OilRig downloaders, ODAgent and OilBooster, communicate using the Microsoft Graph OneDrive API. They access a OneDrive account controlled by the attackers for C&C communication and exfiltration.

The evolution of malware-hiding capabilities was also recently noted in the case of another APT group linked to Iran called MuddyWater. 

In a separate MuddyWater campaign, described by DeepInstinct, the APT group reused previously known remote administration tools and hid them in the cloud-based content management system (CMS), called Storyblok, to host archives with compromised files.

ESET to help deal with the dilemma

The hiding capabilities of present-day C&C attacks have pushed businesses toward higher control over their network traffic. From standard network monitoring, it can go as far as individually authorizing any network connection.

However, the higher the control, the higher the workload on MSP admins and technicians who are already drained from a never-ending stream of alerts. So what do businesses choose: strict control that comes with alert fatigue or lower security standards that can result in a data breach?

With its MSP Program, ESET can help businesses deal with this dilemma. The program is based on the ESET PROTECT solution, which provides multilayered protection, and its higher tiers also integrate ESET Cloud Office Security (ECOS), which is designed to protect Microsoft 365 and Google Workspace applications.

ECOS — effectiveness in numbers*

  • 750,000 email threats detected
  • 360,000 phishing emails blocked
  • 21 million spam emails captured

*7-month period in 2023

In fact, these ESET security solutions can disrupt the described C&C processes at several stages, which means that companies don’t have to focus on network control as much.

Anti-phishing protection

Though the initial attack vectors of OilRig and MuddyWater campaigns are unknown, both APT groups have successfully kicked off their campaigns with phishing emails in the past. ECOS prevents users from accessing web pages known for phishing once they click on the phishing link in the email.

Antimalware protection

ESET’s defense against malware eliminates all types of threats. Moreover, ECOS scans all new and changed files in OneDrive, Google Drive, Microsoft Teams, and SharePoint Online.

ESET LiveGuard Advanced

If ESET malware detection engines detect a never-before-seen type of threat, they pass the file to the ESET cloud-based sandboxing tool ESET LiveGuard Advanced for further assessment.

Multi-tenant

ECOS multi-tenant functionality allows you to protect and manage multiple Microsoft 365 and Google Workspace tenants from one ESET Cloud Office Security console.

Conclusion

The growth of cloud-based business practices has ushered in cloud-based cyberattack tactics that MSPs need to deal with. And the results can be dire. With their privileged access to business networks, compromised MSPs can also be dangerous for their clients by triggering a supply chain attack.

The good news is that you don’t need to face those threats alone. Since its foundation in 1992, ESET has developed a robust multilayered defense system capable of stopping C&C attacks at different stages and much more. ESET solutions are also available for MSPs as a part of the ESET MSP Program. Don’t be the weak link in supplier relationships. Be the strongest. 

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About ESET
For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003.

ESET Japan partner Canon Marketing Japan Inc. to succeed once again

  • ESET Japan partner Canon Marketing Japan Inc., has secured first rank in the Nikkei Computer Customer Satisfaction Survey 2023.
  • Along with other solutions that Canon Marketing Japan Inc. provides, ESET’s business and enterprise solutions achieved exceptional satisfaction in crucial areas such as performance & functionality, reliability, operability, cost, and support. 

BRATISLAVA, — December 19, 2023 —  ESET, a global cybersecurity leader, announced that its esteemed Japanese partner, Canon Marketing Japan Inc., has proved their leadership in providing valuable products and services and secured the top-ranking award in the Nikkei Computer Customer Satisfaction Survey 2023. Canon Marketing Japan Inc. took first place in the “Security Product” category for the eleventh consecutive year.

In this survey by Nikkei Business Publications, a prominent content provider in Japan, approximately 1 000 IT decision makers at publicly listed companies, private companies with sales of more than 20 billion Yen, and government offices were surveyed. Providers were assessed across seven groups of criteria and categories: Overall Satisfaction, Performance & Functionality, Reliability, Operability, Cost, Support, and Intent to renew. Respondents assigned satisfaction scores for each category, and final scores were then calculated as an average of points across these categories.  Canon Marketing Japan Inc. outperformed competitors in Overall Satisfaction, being the top vendor in the list ranking for the eleventh year in a row. ESET’s PROTECT solutions in particular achieved an exceptional Overall Satisfaction score of 76.1 points, a remarkable six points above the vendor average. Notably, the solution received top scores for ‘Performance/Functionality’ (79.9) and ‘Cost’ (77.7), surpassing industry standards across all evaluation categories.

At the heart of Canon Marketing Japan Inc.’s offer lie ESET’s award-winning security solutions with cutting-edge technology. ESET PROTECT Platform offers a robust defense against cyber threats, based on superior research.  Incorporating advanced features like multilayered detection, machine learning, and cloud technologies provides a unique balance of prevention, detection and response capabilities.. While information security management is an important management issue for companies and organizations, the lack of human resources has recently become a major concern. Canon Marketing Japan Inc. supports customers by reducing the burden of installing and operating security products and by providing solutions that include Security Services such as ESET PROTECT MDR.

“Nikkei Computer Customer Satisfaction Survey’s consistent recognition of our partnership with ESET speaks volumes about the exceptional quality of their ESET PROTECT solutions”, said Naotaka Koshimizu, Senior General Manager of the Security Solution Planning Group at Canon Marketing Japan Inc. “Ranging from ESET Endpoint Security to ESET PROTECT solutions – these are the core of Canon Marketing Japan Inc. cybersecurity services, thanks to which we have been able to maintain the highest level of customer satisfaction for many years. The innovative MDR protection is an easy-to-deploy security management solution, that not only fortifies our clients’ digital perimeters but also significantly alleviates operational burdens. This powerful combination ensures our customers can focus on their core objectives, confident that their digital assets are safeguarded by industry-leading technology and expertise.”

Hiroya Kuroda, Country Manager at ESET Japan added, “Our partnership with Canon Marketing Japan Inc. is built on a shared commitment to providing innovative security solutions. We are immensely proud of this collaboration, which over the years has not only elevated our security offerings but also enriched our relationship with our clients. The success highlighted by the Nikkei Computer Customer Satisfaction Survey’s recognition underscores the consistent excellence of our collaborative efforts and the unwavering commitment to providing cutting-edge security solutions.”

Discover more about ESET PROTECT solutions here.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About ESET
For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003.

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