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Artificial Intelligence in ITSM: Reducing Ticket Volume Through Automation

ITSM management has traditionally been characterized by a series of manual activities that tend to generate a high volume of tickets and delays in problem resolutionHoweverthings are rapidly changing

 

Artificial intelligence today enables organizations to enhance, streamline, and accelerate ITSM operations. Integrated into numerous solutions, AI ITSM is redesigning IT service delivery and support processes.

Thanks to artificial intelligence, companies can now automate and optimize workflows, improve user experiences, and increase overall service efficiency.

In particular, to facilitate ITSM automation, artificial intelligence is increasingly being integrated with ticket management systems.

Understanding AI in ITSM

There is a growing trend towards integrating AI-based capabilities into ITSM processes. According to a recent study by the Service Desk Institute, 71% of organizations are already evaluating or experimenting with AI ITSM.

The goal of integrating AI programs into ITSM is to develop and use advanced technologies to automate and optimize various aspects of IT service management. Organizations are particularly investing in:

  • Machine learning algorithms, which can learn from historical data to formulate more accurate predictions and solve problems before they escalate.
  • Natural Language Processing (NLP) systems, which allow AI systems to understand and respond to user queries in natural language, making interactions more intuitive and efficient.
  • Predictive analytics, enabling IT teams to anticipate potential issues and take appropriate preventive measures.

Together, these functionalities create a more adaptable ITSM environment. The level of automation enabled by AI not only accelerates resolution times but also frees up IT staff to focus on more complex tasks that require uniquely human skills.

The Integration of Artificial Intelligence in Ticket Management Systems

Organizations using generative AI for ticket resolution are seeing significant reductions in problem resolution times. This translates into satisfied employees experiencing shorter downtimes and increased productivity.

AI-based monitoring platforms connected to the ITSM ecosystem can automatically categorize and prioritize tickets based on the severity and business impact of identified issues.

By adopting tools capable of offering an end-to-end service experience, organizations can automatically classify tickets and route them to the appropriate support personnel, considering factors like workload and expertise. Additionally, they can recognize statistically most effective solutions that are more likely to resolve common problems without human intervention.

In other words: by analyzing patterns in ticket data, AI ITSM can predict which issues may require immediate resolution and which can be handled with less urgency.

By examining historical data to provide personalized solutions, it also becomes possible to prevent recurring problems while allowing IT service desk operators to devote more time to strategic matters.

How AI ITSM Improves User Experience by Reducing Ticket Volume

Gartner predicts that by 2025, 80% of customer support and service organizations will apply some form of generative AI to improve operator productivity and customer experience (CX), for example, in content creation and automating human work.

The greatest impact will likely be on user experience: Gartner also forecasts that organizations will replace between 20% and 30% of their workforce with generative AI. Simultaneously, new jobs will need to be created to implement these capabilities.

The key point is that AI can proactively prevent incidents by identifying and addressing potential issues before they negatively impact users.

In this context, where improving customer experience is inextricably linked to enhancing employer experience, one of AI ITSM’s most significant capabilities is undoubtedly reducing ticket volumes.

For instance, AI can monitor network performance and automatically adjust configurations to prevent outages. Such a proactive approach reduces the number of incidents that generate tickets, easing the service desk workload.

Shift-Left Strategies

Artificial intelligence also enables “shift-left” strategies, where users can independently resolve common IT issues through self-service and automation.

A shift-left strategy, when effectively applied, moves problem resolution closer to the end-user, away from higher and more costly support levels. In practice, it reduces the time service teams spend solving problems that customers could easily resolve themselves.

AI applications integrated into ITSM platforms can guide users through troubleshooting steps, answer frequently asked questions, and even perform basic tasks like password resets.

Thanks to immediate, automated support, these tools reduce the need for users to submit tickets for simple issues.

A crucial aspect of integrating AI into ITSM is the push towards a proactive approach. By leveraging technologies such as machine learning, NLP, and predictive analytics, organizations can create adaptive service desks that evolve with user needs.

AI-Based Automation in ITSM

AI-based automation is a key component of artificial intelligence in ITSM: it plays a central role in simplifying and speeding up service desk operations and can accelerate incident resolution by up to 50% (source: MIT Technology Review). Two main areas where its contribution is essential are:

  • Automatically categorizing and prioritizing tickets. By prioritizing based on content and urgency, the most critical issues are addressed promptly. Automation not only speeds up the resolution process but also reduces the likelihood of human error in ticket handling.
  • Performing intelligent ticket routing. By analyzing historical data and understanding IT staff skills, AI can automatically route tickets to the most suitable technician or support team. This ensures that tickets are resolved more quickly and accurately, improving overall service quality and reducing resolution times.

AI Benefits in ITSM for Organizations: Productivity and User Satisfaction

One of the most significant benefits of adopting AI in ITSM is the increase in productivity. By automating routine tasks and reducing incoming ticket volume, AI enables IT teams to focus on more strategic initiatives, resulting in more efficient use of resources and reduced operational costs.

Additionally, AI-based ITSM increases employee satisfaction by providing highly reliable support. End users can receive immediate assistance through AI-based self-service tools, reducing downtime and improving their overall experience. This proactive support approach not only boosts employee morale but also fosters a more productive work environment.

Best Practices for Implementing AI in ITSM 

To successfully integrate AI into an ITSM platform, organizations should follow some best practices: 

  • Choose the right tools. It is essential to select appropriate AI tools for each specific ITSM environment. For example, solutions that offer robust machine learning, NLP, and predictive analytics capabilities. 
  • Optimize automation workflows. Identifying routine tasks and processes and simplifying workflows that can be automated with AI ensures that automation adds real value without complicating existing activities. 
  • Ensure smooth adoption. IT staff will need proper training on how to use AI-based tools. Clear communication strategies and change management are essential for a smooth transition to AI-based ITSM. 
  • Secure monitoring solutions. Constantly monitoring AI tool performance and adjusting them as needed will help refine automation processes and ensure the system evolves with the organization’s needs. 

The modern IT landscape requires agility and responsiveness. Traditional ITSM tools, while valuable, may struggle to keep pace with evolving user needs and complex environments. This is where artificial intelligence (AI) emerges as a transformative force that will revolutionize how we manage our IT services. 

The Future of AI in ITSM 

The future of AI in ITSM is promising: advances in AI application development appear destined to further improve IT service delivery. 

As AI systems evolve, they become capable of handling increasingly complex tasks and offer levels of automation and support unimaginable just a few years ago. 

AI’s role in ITSM is likely to expand into areas like security and compliance, where it can be effectively used to identify potential threats and ensure adherence to regulatory requirements. 

The evolution of AI in ITSM will continue to make processes more efficient through cost reduction and automation-driven reduction in ticket volume, while simultaneously improving the overall user experience. 

FAQs 

FAQ 1: How is artificial intelligence (AI) changing the ITSM landscape? AI is transforming ITSM by automating and optimizing workflows. AI in ITSM helps reduce ticket volume, improve user experiences, and increase service efficiency. With technologies like machine learning and NLP, AI enables a proactive and adaptive approach to IT service management. 

FAQ 2: How does AI improve ticket management within ITSM? AI automates ticket categorization and prioritization based on severity and business impact, routing tickets to appropriate staff. It also analyzes historical data to offer personalized solutions, prevents recurring problems, and allows IT operators to focus on strategic issues. 

FAQ 3: What are the benefits of AI in ITSM for organizations? AI integration in ITSM increases productivity by automating routine tasks and reducing ticket volume. This allows IT teams to focus on strategic initiatives, reducing operational costs. Additionally, it improves employee satisfaction through reliable and proactive support. 

FAQ 4: What are the best practices for successfully implementing AI in ITSM? For successful AI implementation in ITSM, it’s crucial to choose tools suitable for the specific ITSM environment, optimize automated workflows, ensure smooth adoption through staff training, and constantly monitor AI tool performance to adapt to organizational needs.

About EasyVista  
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

How Network Access Control (NAC) Can Help Prevent Data Leaks

While firewalls, endpoint detection, and security awareness training are essential, many enterprises overlook one of the most powerful tools for data leak prevention: Network Access Control (NAC).

NAC solutions serve as digital gatekeepers, ensuring that only authorized users and compliant devices can connect to the network. More importantly, NAC helps prevent data leaks by enforcing access policies, monitoring network behavior, and segmenting sensitive data zones. Let’s explore how NAC plays a critical role in safeguarding data and preventing costly leaks.

Understanding Data Leaks: The Growing Threat

A data leak occurs when sensitive information is unintentionally exposed, whether due to human error, insider threats, or cyberattacks. Unlike data breaches, which involve direct hacking, data leaks often stem from poor access controls, unsecured endpoints, or misconfigured cloud environments.

Some of the common causes of data leaks include:

  • Unsecured endpoints (e.g., personal devices, unpatched systems, rogue IoT devices)
  • Insider threats (e.g., disgruntled employees, accidental mishandling of data)
  • Misconfigured access permissions (e.g., users with excessive privileges)
  • Shadow IT and unmanaged devices (e.g., employees using unauthorized apps and personal devices)

With these risks in mind, how can NAC mitigate data leaks and strengthen an organization’s cybersecurity posture?

1. Enforcing Strong Access Controls

One of the primary ways NAC prevents data leaks is by ensuring that only authorized users and compliant devices gain access to critical systems and data.

  • Role-Based Access Control (RBAC): NAC allows administrators to enforce strict access policies based on user roles. For example, HR personnel can access payroll databases, but marketing teams cannot.
  • Device Compliance Enforcement: NAC checks devices for security posture (e.g., up-to-date antivirus, encryption, OS patches) before granting network access.
  • Guest and BYOD Controls: NAC isolates guest users and unmanaged personal devices, preventing them from accessing sensitive corporate data.

By ensuring that only trusted users and devices connect to sensitive systems, NAC significantly reduces the risk of unauthorized data exposure.

2. Monitoring Network Behavior in Real-Time

Even with strong access policies, insider threats and compromised accounts pose a risk. NAC helps prevent data leaks by continuously monitoring network activity and identifying suspicious behavior.

  • Detecting Unusual Data Transfers: If an employee suddenly starts transferring large volumes of files to an external storage drive, NAC can flag and block the activity.
  • Identifying Anomalous Logins: NAC detects login attempts from unusual locations or devices, preventing potential credential misuse.
  • Restricting High-Risk Applications: NAC can block unauthorized apps or cloud services (e.g., unsanctioned file-sharing platforms) that employees might use to move sensitive data.

By actively monitoring and controlling network behavior, NAC helps organizations spot and stop potential data leaks before they escalate.

3. Network Segmentation: Keeping Sensitive Data Isolated

Data leaks often occur when users or devices gain access to systems they shouldn’t. NAC enforces network segmentation to ensure that access to critical data is tightly controlled.

  • Zero Trust Segmentation: Even if a device is authenticated, NAC ensures it only has access to the specific resources needed for its role—nothing more.
  • IoT and Endpoint Isolation: Rogue IoT devices or infected endpoints can’t move laterally within the network, preventing data leaks caused by compromised devices.
  • Guest and Contractor Networks: NAC places guests, contractors, and third-party vendors in isolated VLANs, preventing them from accessing sensitive corporate data.

By limiting who and what can communicate within the network, NAC minimizes the attack surface and reduces the likelihood of data leaks.

4. Responding to Policy Violations with Automated Remediation

Even the best security policies can fail if they aren’t actively enforced. NAC goes beyond passive monitoring by providing automated remediation for security violations.

  • Quarantine and Block: If a device fails security posture checks (e.g., outdated antivirus, suspicious activity), NAC can automatically quarantine or disconnect it from the network.
  • Adaptive Policy Enforcement: NAC integrates with security tools like SIEMs and firewalls, ensuring immediate action when a threat is detected.
  • Change of Authorization (CoA): If a device violates security policies (e.g., an unpatched laptop attempting to access sensitive files), NAC can trigger a forced re-authentication or revoke access.

By proactively enforcing security compliance and responding to threats in real time, NAC ensures that security gaps leading to data leaks are swiftly closed.

5. Supporting Compliance and Regulatory Requirements

For industries governed by strict data protection regulations (e.g., GDPR, HIPAA, PCI-DSS), preventing data leaks isn’t just a security concern—it’s a legal necessity. NAC helps organizations meet compliance requirements by:

  • Ensuring Least-Privilege Access: Enforcing user and device access controls to protect sensitive data.
  • Maintaining Security Logs: Providing an audit trail of who accessed what and when.
  • Enforcing Encryption and Security Policies: Ensuring that all devices accessing the network meet security requirements.

By aligning with regulatory mandates, NAC helps organizations avoid costly fines and legal repercussions associated with data leaks.

Conclusion

Data leaks are a persistent and costly threat to organizations, but NAC provides a proactive defense against unauthorized access, insider threats, and network vulnerabilities. By enforcing strict access controls, monitoring network behavior, segmenting sensitive data, automating security enforcement, and supporting compliance requirements, NAC plays a critical role in preventing data leaks.

In a world where data is currency, organizations can’t afford to take network security lightly. Implementing a cloud-native NAC solution can help businesses lock down their networks, safeguard sensitive data, and mitigate the risk of devastating leaks.

About Portnox
Portnox provides simple-to-deploy, operate and maintain network access control, security and visibility solutions. Portnox software can be deployed on-premises, as a cloud-delivered service, or in hybrid mode. It is agentless and vendor-agnostic, allowing organizations to maximize their existing network and cybersecurity investments. Hundreds of enterprises around the world rely on Portnox for network visibility, cybersecurity policy enforcement and regulatory compliance. The company has been recognized for its innovations by Info Security Products Guide, Cyber Security Excellence Awards, IoT Innovator Awards, Computing Security Awards, Best of Interop ITX and Cyber Defense Magazine. Portnox has offices in the U.S., Europe and Asia. For information visit http://www.portnox.com, and follow us on Twitter and LinkedIn.。

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Going Passwordless: How Certificate-Based Authentication Strengthens Access Control & Eliminates Credential Theft

It’s no secret that passwords are a cybersecurity nightmare. They’re reused, phished, stolen, cracked, and, let’s be honest, often forgotten. Despite best efforts, passwords remain the weakest link in enterprise security. Enter certificate-based authentication (CBA), a passwordless approach that not only eliminates the risks of credential theft but also fortifies access control across your networks and applications.

The Problem with Passwords

Passwords have been a necessary evil in cybersecurity for decades, but their flaws are well-documented:

  • Easily Stolen – Phishing attacks, credential stuffing, and brute-force attacks make stealing passwords almost trivial for attackers.
  • Poor User Hygiene – Employees reuse passwords across multiple accounts, making a single breach a gateway to an organization’s entire network.
  • Difficult to Manage – IT teams spend countless hours resetting passwords, responding to account lockouts, and enforcing policies that users constantly try to circumvent.
  • Not Actually Secure – Even complex passwords can be compromised, especially when stored improperly or leaked in a data breach.

It’s clear that relying on passwords is an ongoing security liability. So, how can organizations truly eliminate credential-based threats?

What is Certificate-Based Authentication (CBA)?

Certificate-based authentication is a passwordless authentication method that leverages cryptographic digital certificates to verify a user’s identity. Instead of relying on something easily stolen (like a password), CBA utilizes a combination of:

  1. A private key stored securely on a user’s device
  2. A corresponding public key issued by a trusted certificate authority (CA)

When a user attempts to authenticate, their device presents the certificate, which is validated against a trusted CA. If the certificate is valid and unexpired, access is granted—without a single password involved.

How Going Passwordless with CBA Strengthens Security

Eliminating passwords in favor of certificate-based authentication offers several key security benefits:

1. Eliminates Credential Theft

No passwords mean nothing for attackers to phish, steal, or crack. CBA removes the need for usernames and passwords entirely, eliminating common attack vectors like:

  • Phishing
  • Keylogging
  • Credential stuffing
  • Man-in-the-middle attacks targeting passwords

Since authentication relies on a cryptographic key pair, an attacker would need to physically compromise a user’s device to gain access—an exponentially harder feat than stealing a password.

2. Stronger Access Control Across Networks & Applications

Certificate-based authentication integrates seamlessly with Zero Trust principles by ensuring only authorized, compliant devices can access corporate resources. This makes it ideal for:

  • Network Access Control (NAC) – CBA ensures that only known, secured devices can connect to enterprise networks. If a device lacks a valid certificate, it’s denied access, preventing rogue or compromised devices from entering the environment.
  • Application Security – CBA extends beyond network authentication to cloud and on-prem applications, ensuring that only users with valid certificates can access business-critical systems.
  • Remote & Hybrid Work Security – With CBA, employees don’t need to rely on weak VPN credentials. Their devices authenticate seamlessly to corporate networks and applications, reducing risk in distributed work environments.

3. Reduced IT Burden & Frictionless User Experience

Passwords are a constant headache for IT teams. By replacing them with certificates, organizations can:

  • Eliminate password reset requests, reducing helpdesk costs.
  • Streamline authentication for end-users, removing the need to remember (or reset) complex passwords.
  • Implement a truly frictionless authentication experience that improves security without frustrating employees.

4. Certificates Expire—Passwords Don’t

Unlike passwords, which users often keep unchanged for years, digital certificates have expiration dates. Organizations can enforce automatic certificate renewal policies, ensuring continuous authentication security. If a device is lost or stolen, IT can revoke its certificate, immediately blocking unauthorized access.

Implementing Certificate-Based Authentication for Passwordless Security

So, how do organizations begin leveraging CBA to eliminate passwords and strengthen access control? Here’s a high-level approach:

Step 1: Deploy a Certificate Authority (CA)

A CA is the backbone of certificate-based authentication. Whether managed in-house (via Active Directory Certificate Services) or cloud-based (Microsoft Entra ID, AWS Certificate Manager, etc.), organizations need a trusted CA to issue and validate certificates.

Step 2: Enroll & Distribute Certificates to Devices

IT teams can automate certificate issuance via Mobile Device Management (MDM) solutions, enterprise PKI, or cloud identity providers. Every trusted endpoint—laptops, mobile devices, workstations—gets a unique certificate.

Step 3: Enforce Certificate-Based Authentication for Network & App Access

Once certificates are deployed, organizations must configure their authentication infrastructure to require CBA:

  • 802.1X for Wi-Fi & VPN authentication
  • SAML or OIDC for cloud applications
  • Device posture checks for Zero Trust enforcement

Step 4: Monitor & Manage Certificate Lifecycles

Unlike passwords, certificates must be regularly renewed and revoked when needed. Organizations should implement automated renewal processes and integrate certificate lifecycle management with their security policies.

The Future is Passwordless—And It Starts with CBA

The days of passwords ruling enterprise security are coming to an end. With credential-based attacks at an all-time high, organizations must move beyond outdated authentication models and embrace certificate-based authentication as a foundation for strong access control.

By going passwordless, enterprises gain:

✅ Protection against credential theft and phishing attacks
✅ Seamless, user-friendly authentication experiences
✅ Stronger access control and Zero Trust security enforcement
✅ Reduced IT overhead and password-related costs

In a world where cyber threats constantly evolve, eliminating passwords isn’t just a convenience—it’s a necessity. Certificate-based authentication isn’t the future; it’s the present. Is your organization ready to make the switch?

About Portnox
Portnox provides simple-to-deploy, operate and maintain network access control, security and visibility solutions. Portnox software can be deployed on-premises, as a cloud-delivered service, or in hybrid mode. It is agentless and vendor-agnostic, allowing organizations to maximize their existing network and cybersecurity investments. Hundreds of enterprises around the world rely on Portnox for network visibility, cybersecurity policy enforcement and regulatory compliance. The company has been recognized for its innovations by Info Security Products Guide, Cyber Security Excellence Awards, IoT Innovator Awards, Computing Security Awards, Best of Interop ITX and Cyber Defense Magazine. Portnox has offices in the U.S., Europe and Asia. For information visit http://www.portnox.com, and follow us on Twitter and LinkedIn.。

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Scale Computing Launches New Pricing Tiers to Meet Wider Variety of Needs and Use Cases

Shares New Real-Time Pricing Tool, Delivering Instant, Transparent, and Upfront Pricing

INDIANAPOLIS – February 18, 2025 – Scale Computing, the market leader in edge computing, virtualization, and hyperconverged solutions, today announced new tailored pricing tiers that include entry level pricing with scalable options to meet the needs of customers and partners with a wide variety of budgets and use cases. The company also announced the launch of its new Scale Computing Pricing Tool. The real-time pricing tool, now live on the Scale Computing website, enables users to customize hyperconverged solution options and receive an instant, transparent quote.

“Broadcom’s acquisition of VMware has created uncertainty in the market with escalating costs and unpredictable changes, leading organizations everywhere to seek alternative virtualization solutions. At Scale Computing, we pride ourselves on providing innovative infrastructure solutions and straightforward, tailored, upfront pricing—with no hidden fees. Organizations navigating the virtualization market shift can now take advantage of our new licensing tiers, which deliver award-winning virtualization technology priced to meet the use cases and budget needs of organizations of all sizes. Paired with our easy-to-use pricing tool, we’re making it easier than ever to find the perfect IT infrastructure and virtualization solution,” said Jeff Ready, CEO and co-founder of Scale Computing.

Scale Computing’s new licensing tiers deliver the company’s award-winning IT infrastructure with tailored, transparent pricing and include:

  1. Professional Essentials: A cost-effective 3-node virtualization solution with 256GB RAM per node, designed for small and medium-sized businesses (SMBs) seeking to modernize IT infrastructure.
  2. Standard: Reliable, affordable solutions with essential IT features, including HyperCore virtualization and software-defined distributed storage.
  3. Professional: Advanced tools like replication and GPU virtualization for AI applications and businesses ready to scale.

Scale Computing’s real-time pricing tool enables users to:

  • Instantly configure solutions to match the organization’s needs.
  • Compare options and receive clear, upfront quotes.
  • Enjoy transparent pricing with no hidden fees.

Scale Computing Platform (SC//Platform) replaces virtualization software, disaster recovery software, servers, and shared storage with a fully integrated, highly available system. The leading hyperconverged infrastructure solution for small and midsize organizations, and the distributed enterprise, SC//Platform delivers simplicity combined with high availability, near turn-key deployment, seamless scalability, disaster recovery, and non-disruptive rolling updates. The company recently unveiled the Scale Computing Total Cost of Ownership (TCO) Calculator, a free online tool for estimating the cost savings customers can achieve by migrating application workloads to SC//Platform. Easy to use and easy to maintain, the award-winning SC//Platform reduces TCO by 40% thanks to its more efficient resource management and lower licensing costs.

Scale Computing is currently offering two promotions to further ease the transition from VMware to SC//Platform, including a 25% software and services discount for new customers through its VMware Rip & Replace offer, and a full system exchange trade-up plus no-cost coverage for the remaining VMware term with the Seamless Switch: Trade-Up to Scale Computing promotion.

To learn more about Scale Computing’s new pricing tool, please visit scalecomputing.com/pricing-tool.

About Scale Computing 
Scale Computing is a leader in edge computing, virtualization, and hyperconverged solutions. Scale Computing HC3 software eliminates the need for traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications. Using patented HyperCore™ technology, the HC3 self-healing platform automatically identifies, mitigates, and corrects infrastructure problems in real-time, enabling applications to achieve maximum uptime. When ease-of-use, high availability, and TCO matter, Scale Computing HC3 is the ideal infrastructure platform. Read what our customers have to say on Gartner Peer Insights, Spiceworks, TechValidate and TrustRadius.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Goodbye Windows 10, Hello Windows 11: Windows End of Life

 

Microsoft has made it official—Windows 10 support ends on October 14, 2025.  

Here’s what that means for you.  

  • No more free monthly updates or bug fixes: Your OS will no longer receive critical patches to address vulnerabilities.  
  • No more feature updates: You’ll miss out on tech advancements that streamline workflows and keep you competitive.  
  • Security risks: Without ongoing support, systems running Windows 10 will face increased exposure to cyber threats. 

IT professionals and their organizations face a critical decision.  

Should they stick with an outdated system or embrace the future with Windows 11? 

Making the transition from Windows 10 to Windows 11 isn’t just about meeting deadlines or purchasing the latest upgrade. 

It’s about seizing an opportunity to enhance security, productivity, and compatibility in a rapidly evolving workplace. 

Using insights from Parallels Desktop usage data, I uncovered how businesses are adapting to the change, why Windows 11 matters, and the steps you need to take to prepare.  

Start your Parallels Desktop Pro free 14-day trial today and stay one step ahead of the game. 

The shift from Windows 10 to Windows 11 is happening in virtual machines 

Our data is clear—Windows 11 adoption is rising.  

Over the last two years, Windows 11 usage in Parallels Desktop virtual machines has grown dramatically from 74% to 91%, while Windows 10 has steeply declined from 26% to just 9%.  

However, not all businesses are making the shift.  

Why?  

One word: hardware.  

Businesses are struggling to migrate to Windows 11 of the more advanced hardware requirements of Windows 11.  

Legacy PCs or older PCs generally don’t meet the requirements for Windows 11. 

Unlike Windows 10, Windows 11 features like the Trusted Platform Module (TPM) 2.0, enhanced security protocols, and high-performance capabilities necessitate the latest processors and chipsets.  

These are more common in newer PCs that many organizations have yet to adopt.  

This is where virtualization shines (at least if you have Macs available). 

With virtualization tools like Parallels Desktop, running Windows 11 on older or Intel-based Macs becomes seamless.  

If you are an IT admin or otherwise responsible for your organization’s fleet, you can swap out legacy PCs for Intel or silicon Macs equipped with Parallels Desktop.  

Parallels Desktop allows Mac users to run Windows 11 efficiently, without hardware limitations.  

Parallels Desktop gives businesses a quick, cost-effective path to modernization without needing to buy new PCs.  

If new devices are in the budget, businesses have the flexibility to consider purchasing Macs plus Parallels Desktop can get the best of both worlds. 

For IT leaders who need to manage multiple licenses or a fleet of Macs at their organization, Parallels Desktop Business Edition or Parallels Desktop Enterprise Edition are the solutions you need. 

See what hardware you need to run Windows 11 vs Windows 10 on Intel Macs or Macs with Apple silicon with Parallels Desktop.  

Apple silicon Macs and Windows 11—A perfect pair 

The transition is even more striking among businesses using Apple silicon Macs. 

  • 97% of Apple silicon Mac users running Parallels Desktop run Windows 11 VMs versus 54% running Windows 10 VMs. * 
  • Meanwhile, Intel-based Mac users demonstrate slower adoption, with 55% of them using Windows 11 VMs. 

Why the difference? 

The performance and efficiency of Apple silicon, coupled with Windows 11’s advanced features, are creating a powerful synergy that forward-thinking businesses can’t afford to ignore. 

Why upgrading to Windows 11 matters  

Switching from Windows 10 to Windows 11 isn’t just about avoiding disruption. It’s a strategic move designed to help organizations thrive in an evolving tech landscape.  

Here’s what’s at stake when you make the leap.  

1. Enhanced security 

Cyberattacks and ransomware threats have doubled in recent years, and Windows 11’s zero-trust security model directly addresses these challenges.  

For example, when the Log4Shell outbreak hit, over 50% of affected installations were already end-of-support on Day 0. These systems, previously overlooked for upgrades, became critical overnight.   

By using TPM 2.0 and encryption features, the OS keeps your data safer than ever—a necessity for businesses of all sizes. 

Aleksandr Sursiakov, Senior Director of Product Management, shared his thoughts, “Software and hardware upgrades are often deprioritized to optimize expenses, but EoL and EoS deadlines pose serious cybersecurity risks. Once EoL passes, vulnerabilities may be exposed and exploited immediately without patches. Organizations should plan transitions 6 to12 months in advance, as upgrades and procurement take time and should be phased to prevent disruptions. If upgrades aren’t feasible, sandboxing mitigation strategies like virtualization, remote access, or browser isolation can help. Some vendors also offer costly extended support for those unable to meet deadlines.”   

2. Improved productivity 

Streamlined interfaces and advanced features available in Windows 11 empower teams to work smarter, not harder.  

Features like Snap Layouts, Widgets, and Microsoft Teams integrations support multitasking and collaboration to simplify the workflows that drive productivity. 

3. Future-proofed compatibility 

Software vendors are prioritizing Windows 11 since staying on older systems like Windows 10 could lead to compatibility issues.  

As the Windows 10 support deadline grows near, software updates, driver support, and even security patches will become less frequent.  

By upgrading to Windows 11, businesses ensure that they will continue to benefit from improved security and receive the latest updates, support, and compatibility with third-party applications.  

How to prepare for the transition from Windows 10 to Windows 11 

Transitioning from Windows 10 to Windows 11 on a Mac doesn’t have to be a struggle if you have a Parallels Desktop license.  

Follow these steps to ensure an easy migration for your Macs and teams. 

1. Back up your data  

Before making changes, back up your files. Use an external drive or trusted cloud storage solution to safeguard your data.  

2. Install and set up Parallels Desktop 

Want to run Windows 11? No problem if you have a Mac and a Parallels Desktop license. 

With Parallels Desktop installed, you can quickly set up Windows 11—whether you’re working on a Mac with Intel or Apple silicon.  

3. Installs Window 11 

Once you have Parallels Desktop installed, you must install Windows 11 in a virtual machine on your Mac.  

The time to make the move to Windows 11 is now  

The shift from Windows 10 to Windows 11 marks a key inflection point for both individuals and businesses, and the Parallels Desktop data sends a clear message about the future of work and the software that powers it.  

With the support deadline for Windows 10 quickly approaching, now is the time to act and prioritize solutions that ensure your organization is ready for the change.  

The data is evident—those leading the charge toward Windows 11 adoption are already reaping the benefits of heightened security, improved collaboration, and long-term compatibility.  

Stepping into the future early secures your spot in an evolving workplace driven by innovation.  

Businesses that adopt Windows 11 early are positioning themselves for success in 2025 and beyond 

Looking for an affordable, quick way to run Windows 11 on virtual machines on MacBooks?  

With Parallels Desktop, you can leave expensive hardware upgrades behind while keeping pace with industry-leading trends.  

Start your Parallels Desktop Pro free 14-day trial today and stay one step ahead of the game. 

If you’re interested in an IT-managed solution, please reach out to our sales team for a conversation about Parallels Desktop Enterprise Edition

*Note that Parallels Desktop users can run more than one Windows VM on the same MacBook, so the total percentage may exceed 100%. 

 

About Parallels 
Parallels® is a global leader in cross-platform solutions, enabling businesses and individuals to access and use the applications and files they need on any device or operating system. Parallels helps customers leverage the best technology available, whether it’s Windows, Linux, macOS, iOS, Android or the cloud.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

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