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How to Build a Proactive Incident Management System (with Automation!)

Why is incident management crucial? 

“Prevention is better than cure,” as the old saying goes, and it’s true. It also applies to the digital ecosystem in which we and our companies operate, especially when it comes to security. 

In an increasingly complex digital environment, the number and variety of IT incidents are constantly growing. Consequently, organizations need advanced strategies to effectively manage these challenges. 

Proactive incident management fits into this context with a very clear goal: to prevent and mitigate incidents before they can cause significant disruptions. 

This approach not only reduces downtime but also enhances the resilience of the entire IT infrastructure.

But now, let’s take a step back to provide some context and see the differences between proactive and reactive incident management. 

Proactive vs. Reactive Incident Management 

The difference between proactive and reactive incident management is quite intuitive: reactive incident management focuses on responding to events after they have occurred, while proactive management involves identifying signals and patterns that may indicate a potential issue, allowing preventive actions to avoid or reduce the impact. 

As mentioned earlier: prevention is better than cure… so the proactive approach is certainly the one to prefer. 

However, be careful! These two types of management are not mutually exclusive—quite the opposite: they should both be implemented to get the most out of their integration. 

Automation in Incident Management

The Role of AI and Automation in Reducing Incident Response Times 

Automation is at the heart of the ongoing digital “revolution” and is also a crucial component in transforming incident management from a manual, reactive process to a proactive, automated one. 

Advanced technologies like artificial intelligence (AI) can analyze data in real time, detect anomalies, and initiate corrective actions before incidents turn into crises. 

In other words: response times are drastically reduced, and, at the same time, the effectiveness and precision of interventions are significantly improved. 

This is why end-to-end incident resolution solutions are becoming more crucial every day: through automation, they speed up incident resolution, reduce human intervention (and consequently the workload on IT teams), and optimize operational efficiency—all at once.

Automated Ticketing and Alert Systems

Let’s get even more practical: automated ticketing systems can generate intervention requests at the first sign of anomaly, while alert systems immediately notify the responsible technicians. 

What does all this mean? It means the ability to manage each incident in a timely manner, assigning the correct priority and the appropriate escalation path if needed. 

The end result? An improvement in service quality, enhanced infrastructure security, and a reduced workload for IT teams. 

Configuring a Proactive System

Key Features of a Proactive Incident Management System

A proactive incident management system must include several key features to ensure maximum effectiveness. There are many options and possibilities, but the essential aspects can be summarized in these points: 

  • Continuous monitoring system.
  • Real-time data collection.
  • Workflow automation.
  • Integration with other ITSM tools.
  • Incident prediction capabilities via AI (a point we will return to shortly).
  • Centralized management of notifications and alerts.
  • Scalability, to adapt to a growing number of devices and services managed within the organization.
  • Advanced reporting and analytics, to trigger a continuous improvement process. 

Steps to Implement Automation in Incident Management

Implementing a proactive system requires several steps that deserve careful attention. Ultimately, these steps largely depend on the key features mentioned above. 

In short: defining objectives and requirements, selecting the right technologies, configuring monitoring systems, creating custom automated workflows, and tailoring analytics and reporting systems. 

Last but not least, it’s also important to implement effective training for the teams that will use these tools. 

Using AI for Incident Prediction and Prevention

Artificial intelligence is proving to be the engine of a significant technological breakthrough, which some compare to the introduction of the internet itself. The near future will tell if this is indeed the case. 

In the present, however, we can already use artificial intelligence by implementing it in proactive incident management systems. With what aim? To analyze large amounts of data to identify patterns that could indicate an imminent problem. A predictive approach to security that allows for extremely efficient preventive measures in a very short time. 

Best Practices for Proactive Incident Management

Automating Incident Categorization and Prioritization

Automating the classification and prioritization of incidents accelerates response mechanisms, ensuring that resources are allocated where necessary, only when necessary. 

Thus, this approach optimizes the process, reduces resolution times, and improves overall service quality. 

Integrating Incident Management with Monitoring Tools

Integrating monitoring tools like EV Observe helps quickly detect anomalies and automatically initiate incident management workflows. This integration forms a preliminary step to what we discussed earlier and promotes a holistic, coordinated approach to problem prevention. 

Reducing the Incident Volume with Shift-Left Strategies
 

Adopting a “Shift-Left” approach means moving problem resolution to earlier stages of the IT service lifecycle, involving end users in self-managing minor issues. Practically speaking, this approach aims to prevent issues from escalating by addressing them early or providing easy-access tools for the individual user. 

Shift-Left can be achieved through the implementation of self-service solutions, such as support portals with a knowledge base and guided troubleshooting tools, allowing users to independently solve common problems. 

The result is a reduced workload for specialized technicians, enabling them to focus on more complex and strategic issues, thereby improving overall IT efficiency.

The Benefits of a Proactive Approach

A proactive incident management system offers numerous interlinked and reinforcing benefits, which we have already touched on in earlier parts of this article. Here, we briefly revisit three key aspects that seem most decisive. 

  • Improved Incident Response Times
    Automated processes and the use of predictive technologies reduce response times, minimizing the impact of incidents and increasing service availability. 
  • Greater Service Availability and Uptime
    By reducing the frequency and severity of incidents, organizations can ensure higher uptime and greater operational continuity, improving end-user satisfaction. 
  • Cost and Resource Efficiency
    Automation and process optimization lead to more efficient resource management, reducing operational costs and improving the overall productivity of the IT team. 

Conclusion

Future Trends: AI-Driven Proactive Incident Management 

The future is always uncertain, but if we look closely at the present, we can see its seeds. These seeds tell us that AI technologies will continue to evolve, providing increasingly sophisticated tools for predictive analysis and automated incident management. More experience will lead to greater effectiveness—just as it does for human intelligence. 

How Automation is Shaping the Future of IT Incident Management 

Automation is no longer an option but a necessity to address the growing complexity of IT environments. Incident management, supported by end-to-end solutions like those offered by EasyVista, will become increasingly proactive, ensuring greater resilience and uninterrupted operations. 

Investing in a proactive system with these features today means preparing for tomorrow’s challenges. 

About EasyVista  
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

New IoT Regulations and Your Incident Response Plan

Introduction to Changes in IoT Regulations

The rapid proliferation of IoT devices has revolutionized industries, driving innovation and efficiency. However, this surge also introduces significant security challenges that demand attention. Regulatory bodies worldwide are stepping up to address these risks, setting benchmarks for new IoT regulations to improve cybersecurity practices.

In Europe, the Cyber Resilience Act establishes a groundbreaking framework to bolster IoT security. Meanwhile, the UK is taking the lead with stringent security and privacy regulations designed to protect connected devices. Across the Atlantic, the United States is preparing to launch the Cyber Trust Mark, a labeling initiative aimed at helping consumers make informed purchasing decisions based on IoT product security standards.

These evolving IoT regulations highlight the urgent need for manufacturers to prioritize security throughout the product lifecycle. Integrating cybersecurity at every development stage is no longer optional—it’s a critical step for compliance and for mitigating emerging threats. For organizations and manufacturers, staying ahead of these regulatory developments isn’t just about avoiding penalties; it’s an opportunity to lead in safeguarding the future of IoT.

How The European Cyber Resilience Act is Shaping Connected Device Security

The European Cyber Resilience Act marks a significant leap forward in the regulatory framework for IoT devices, mandating end-to-end security measures throughout a product’s lifecycle. This landmark legislation is designed to enhance the digital security and privacy of connected devices, setting rigorous requirements that manufacturers must meet.

Central to the Act is the emphasis on secure-by-design principles, ensuring products are equipped to withstand evolving cybersecurity threats before they reach the market. For organizations operating in Europe, compliance with this Act demands a proactive approach to security, including continuous monitoring and adaptation to emerging risks.

By integrating robust security measures into every stage of development, companies can safeguard consumer data, foster trust, and maintain a competitive advantage in an increasingly regulated IoT market. The Act’s sweeping implications highlight the need for businesses to stay ahead of regulatory shifts and embed comprehensive security frameworks into their operations.

Staying informed and prepared isn’t just about compliance—it’s about shaping a safer, more resilient future for connected technologies.

The UK Leads the Way in IoT Security Standards

In the United Kingdom, pioneering IoT security regulations have established the nation as a leader in device security standards. These rules mandate rigorous measures to protect user data and ensure device integrity.

Key requirements include enforcing unique passwords and transparent security practices, setting a high benchmark for IoT device security globally. This regulatory framework not only protects consumers but also drives innovation among manufacturers, compelling them to integrate advanced security features from the ground up.

As the UK’s approach gains international recognition, it serves as a model for other countries aiming to enhance their cybersecurity posture. The focus on transparency and robust security protocols reflects a commitment to safeguarding consumer data in an increasingly connected world.

IoT Regulation: What the U.S. Cyber Trust Mark Means for IoT Security

The United States is gearing up to launch the Cyber Trust Mark, a groundbreaking certification designed to provide consumers with vital information about the cybersecurity standards of IoT products. This initiative empowers consumers to make informed decisions by evaluating the security measures of the devices they purchase. In turn, it challenges manufacturers to prioritize cybersecurity in their product offerings to meet growing expectations.

As the rollout of the Cyber Trust Mark approaches, IoT device manufacturers face mounting pressure to integrate stringent security protocols throughout their development processes. This shift is crucial not only for building consumer trust but also for maintaining a competitive edge in a fast-evolving market.

The Cyber Trust Mark represents a pivotal step in the U.S. regulatory landscape, compelling companies to adopt robust security features from the earliest stages of product design. For manufacturers, embracing these standards is no longer optional—it’s a key to thriving in an increasingly security-conscious marketplace and demonstrating leadership in IoT innovation.

Incorporating Regulatory Compliance into Incident Response Strategies

To align incident response strategies with evolving IoT regulations, organizations must adopt proactive measures akin to GDPR readiness initiatives. Firms have spent over €1 million ($1.06 million) to meet GDPR requirements, illustrating the significant investment needed for regulatory compliance. As IoT regulations continue to evolve, effective coordination between security, legal, and operational teams is essential for developing incident response plans that meet these new standards. A collaborative environment where teams share insights and strategies is key to ensuring a comprehensive and well-rounded approach to security.

By leveraging the unique expertise of each department, organizations can design robust incident response protocols that not only achieve regulatory compliance but also strengthen their overall security posture. Regular training and ongoing updates on regulatory changes are critical to keeping all teams aligned and prepared to handle potential security incidents.

A unified and informed approach empowers organizations to respond swiftly and effectively to emerging threats, ensuring compliance with IoT regulation requirements while protecting valuable assets and maintaining consumer trust.

Strengthening Security Protocols for IoT Devices

IoT devices face increasing threats, underscoring the necessity for strengthened security protocols. Botnet-driven distributed denial-of-service (DDoS) attacks, for example, have surged fivefold in the past year, highlighting the need for fortified defenses. Conducting thorough security assessments and code audits is essential to identify vulnerabilities and mitigate risks. The growing IoT security market, valued at $3.35 billion in 2022, is projected to reach $13.36 billion by 2028, reflecting a compounded annual growth rate of 26.36%.

This growth underscores the increasing demand for robust security solutions in the IoT landscape. Adopting a proactive stance through continuous monitoring, automated security improvements, and staying updated on the latest attack vectors is vital. Leveraging advanced threat models and integrating security measures into the design phase can further bolster the resilience of IoT devices.

These strategies are critical for maintaining a secure, trustworthy, and competitive edge in today’s dynamic regulatory environment.

Readying for What Lies Ahead

Navigating the future of IoT security requires a proactive and forward-thinking approach to regulatory compliance and risk management. For cybersecurity leaders, it’s essential to continuously enhance security protocols while fostering a culture of vigilance within their organizations. This involves not only adhering to current IoT regulations but also anticipating future challenges and adapting strategies accordingly.

The rapid expansion of the IoT sector underscores the need for integrating advanced security measures at the earliest stages of product development. By prioritizing secure-by-design principles, organizations can better protect consumer data, mitigate risks, and establish lasting trust with their users.

To thrive in an increasingly interconnected and regulated world, organizations must embrace cross-functional collaboration and invest in ongoing education to ensure their teams are prepared to tackle emerging threats. Emphasizing the implementation of robust security frameworks and committing to continuous improvement will position companies as leaders in IoT security while safeguarding their future success.

About Portnox
Portnox provides simple-to-deploy, operate and maintain network access control, security and visibility solutions. Portnox software can be deployed on-premises, as a cloud-delivered service, or in hybrid mode. It is agentless and vendor-agnostic, allowing organizations to maximize their existing network and cybersecurity investments. Hundreds of enterprises around the world rely on Portnox for network visibility, cybersecurity policy enforcement and regulatory compliance. The company has been recognized for its innovations by Info Security Products Guide, Cyber Security Excellence Awards, IoT Innovator Awards, Computing Security Awards, Best of Interop ITX and Cyber Defense Magazine. Portnox has offices in the U.S., Europe and Asia. For information visit http://www.portnox.com, and follow us on Twitter and LinkedIn.。

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Parallels Desktop 20.2: another exciting update in the Parallels Desktop 20 series

I’m excited to unveil Parallels Desktop 20.2.0, the third major release in the Parallels Desktop 20 series—all delivered in just four months!

At Parallels, we’re committed to bringing you powerful, user-focused features designed to bring some value to your everyday work and play.

In this update, we’re introducing innovations for every type of user, whether you run Windows apps on your Mac, manage large-scale IT deployments, or dive deep into development and testing.

Let’s take a closer look at what’s new!

New improvements for Pro users (developers, testers, and tech enthusiasts)

A milestone: introducing the early technology preview of x86 emulation

I’m proud to share a significant milestone — starting with Parallels Desktop 20.2.0 you can use x86 emulation on Apple silicon Macs.

This functionality allows you to run some Intel-based (x86_64) virtual machines (VMs) on Apple silicon Macs via our proprietary emulation engine.

Since we first introduced Parallels Desktop 16.5 with support for Apple silicon Macs, the ability to run x86_64 virtual machines has been a limitation.

And today, after months of hard work, we’re releasing this early technology preview for tech enthusiasts who want to explore its potential.

What does this functionality allow you to do?

We listened to your feedback — it’s important to us!

Many users have reached out to us and requested the ability to run, develop, and test 32-bit Windows apps in a native environment.

Some of you also asked for the ability to run x86_64 Linux virtual machines as an alternative solution to running Linux virtual machines through Rosetta.

That is why you now can:

  • Run existing x86_64 Windows 10, Windows 11*, Windows Server 2019/2022, and some Linux distributives with UEFI BIOS via Parallels Emulator.
  • Create new Windows 10 21H2 and Windows Server 2022 virtual machines.

* Running x86_64 Windows 11 24H2 virtual machines through x86 emulation isn’t supported currently due to the absence of SSE (Streaming SIMD Extensions) 4.2 support.

Are there any limitations?

Since the functionality is in the early technology preview stage, it has some significant limitations:

  • Performance is slow—really slow. Windows boot time is about 2-7 minutes, depending on your hardware. Windows operating system responsiveness is also low.
  • Only 64-bit operating systems are supported. But you can run 32-bit apps. Since there are millions of apps in the world, we couldn’t test all of them. I invite you to give it a try and share your feedback with us.
  • There is no support for USB devices which means you won’t be able to connect external devices to your VM.
  • Parallels hypervisor can’t be used. All VMs will be booted via the Apple hypervisor. Nested virtualization is not supported either.

You can find more details about the functionality and its limitations in this article.

Please note that we’ve hidden the option to start a virtual machine in our UI to avoid false expectations for the majority of users who don’t actually need it.

I know it’s not a complete solution yet, but I wanted to give you a first look and invite you to share your feedback with us on our Forum or through Support.

It’s important for us to better understand your workflow and what we can do to enhance the feature for your needs.

Automatically sync time and time zone for macOS VMs on Apple silicon

We’re making it easier to manage macOS virtual machines on Apple silicon Macs with the introduction of automatic time and time zone sync.

Why is this important?

Previously, when creating a new macOS VM on Apple silicon, users had to manually set the time and time zone, adding extra steps to the setup process.

Starting with Parallels Desktop 20.2, this sync happens automatically once you install Parallels Tools.

Significant improvements for IT admins and managers

Hybrid licensing and SSO support for Parallels Desktop Enterprise Edition

We made a promise—and we kept it.

Parallels Desktop Enterprise Edition with the new Management Portal that was recently released, and with it we’re making license management smarter and more flexible.

Organizations that utilize a corporate identity provider (e.g., Microsoft Entra ID, Okta, etc.) can use it to automate license management of Parallels Desktop licenses and enable single sign-on (SSO) capabilities.

IT admins no longer need to manually disable unused licenses.

If an end-user is inactive and doesn’t log in for a month, the license seat is automatically revoked from this user and made available for another user.

The same happens when a user leaves the organization.

The activation process is super simple. Your end users just need to enter their corporate email and voila—the product is activated.

You can also link groups in your identity provider to sublicenses in Parallels My Account to get more visibility over the license keys.

But that’s not everything I wanted to share.

With this update, IT admins and managers have greater flexibility in managing the license keys.

They can allow one group of users to sign in through SSO while enabling other groups to activate Parallels Desktop using a license key.

More details can be found in the Parallels Desktop Enterprise Edition Guide.

Simplified deployment: Introducing support for Configuration profiles

How is this support helpful for new deployments?

As of now, you can easily deploy the Parallels Desktop application from the MDM App Catalogs and deliver information about the Parallels Desktop activation experience with the help of configuration profiles.

Configuration profiles can be created right from the iMazing Profile Editor app.

Simply choose how end users will activate—with a license key or via SSO.

Once the profile is created, push it to the end users’ Macs and Parallels Desktop will apply this configuration the next time they start up.

Delivering Parallels Desktop settings can be done through the Parallels Desktop Management Portal (available in Parallels Desktop Enterprise Edition).

The option to deploy the Parallels Desktop application, virtual machines, licensing information, and the settings using the deployment package is still available.

How can it be helpful for existing installations?

In response to the request from IT administrators, the Parallels Team has implemented support for managing the activation experience on managed Macs.

Once the configuration profile is deployed to the target Macs, if an end user tries to activate the Mac using a different key, Parallels Desktop will automatically reactivate with the key defined in the configuration profile.

It will also prompt the user to sign in with SSO based on the selected activation method. As a result, IT admins can ensure the end users get the proper experience and don’t face any challenges with activating Parallels Desktop, even if the product is uninstalled and reinstalled later.

I’m excited to share that Parallels Desktop is the first end-point virtualization solution that offers this kind of functionality.

Improvements for Windows app users

Writing Tools for Windows apps: Enhanced usability

We’ve made it even easier to use Writing Tools powered by Apple Intelligence with your favorite Windows apps. Now you can access them directly from the context menu in:

  • Microsoft Word

This integration makes polishing your text smoother than ever, whether you’re editing emails, documents, or presentations.

The 20.2.0 update also includes a range of fixes to enhance the overall stability and reliability of Parallels Desktop.

We’ve addressed key issues reported by users to ensure a smoother and more seamless experience. Learn more here.

 

About Parallels 
Parallels® is a global leader in cross-platform solutions, enabling businesses and individuals to access and use the applications and files they need on any device or operating system. Parallels helps customers leverage the best technology available, whether it’s Windows, Linux, macOS, iOS, Android or the cloud.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

What is identity and access management (IAM)?

So, to be more precise, identity and access management is a cybersecurity framework that allows companies to assign specific access permissions to individual users within the organization to ensure they can access only the systems, networks, and services necessary for their role. This means that, instead of granting all employees equal access to all resources, businesses can control exactly who has access to their systems and data—and for what purpose.

How does IAM work, exactly?

IAM is just a strategy, so it doesn’t work on its own. Therefore, you need the right tools to be able to enforce it and put it into practice in your business. That’s where IAM systems come in.

By definition, the goal of IAM systems is to perform two core tasks: authentication and authorization. Both of these play a part in making sure that the right person will get access to the right resources for the right reasons. Here’s how it typically works:

  • First, the IAM system confirms the identity of a user by checking their credentials against a database that holds everyone’s identity and access permissions.

  • The IAM system grants the user access only to the resources they’ve been assigned.

As you might expect, an IAM system typically comes with a set of dedicated tools that operators can use to easily create, monitor, modify, and delete access privileges for all members of the organization.

The role IAM plays in security

If you’re still asking yourself the question “What is IAM in cybersecurity?”, we are here to tell you that IAM is considered a critical part of cybersecurity these days and that every organization should incorporate it into its cybersecurity strategy. Why? Because IAM security is concerned with reducing identity-related access risks, improving legal compliance, and improving business performance across the entire organization.

What is more, by helping companies manage digital identities and user access to company data, IAM tools make it very hard for non-authorized parties to hack into business networks and cause problems that could lead to big financial losses.

Enterprise identity and access management

As you can probably guess, “enterprise identity and access management” is a phrase that refers to all of the IAM policies, processes, and tools that large-scale businesses can use to manage access to their data and resources more securely and effectively.

Many of today’s enterprise-like organizations have massive IT infrastructures that consist of a vast range of servers, databases, applications, and cloud environments — to which dozens, if not hundreds or thousands, of their employees must have easy access. Enterprise IAM solutions are, therefore, a way for those big enterprises to make their resources available to a large number of employees without making any compromises in regard to cybersecurity.

So, even if your business is a global one — that is, you have thousands of employees and run multiple projects around the world — many of the IAM solutions available today are powerful and flexible enough to give you the ability to manage user permissions and prevent unauthorized access with ease.

What is the difference between identity management and access management?

The difference between identity management and access management essentially boils down to the part each of these two frameworks plays in the process of providing users with access to company resources.

Identity management is about (as its name suggests) user identities and the many ways they can be recognized and verified. Access management, on the other hand, deals with giving or withdrawing permissions and access privileges.

IAM regulatory compliance

Many of today’s lawmakers around the world are striving towards creating and introducing new policies that will help protect the digital lives of their citizens. As a result, many of today’s data privacy regulations (including HIPAA, SOC2, PCI DSS, FERPA, and GLBA) require businesses to follow strict IAM policies, which means they are obligated to manage access to data very carefully.

As you can expect, however, identity and access management solutions can be used to meet some of the compliance requirements (including, of course, IAM compliance)—which is also one of the reasons why enterprises are interested in making them part of their IT environments.

Let us provide you with an example. To comply with the already-mentioned information security standard called PCI DSS, a vendor is required to establish strict IAM policies (including rules that clearly define user identities, authentication, and authorization methods), and processes that restrict access to environments where cardholder data is stored. Only with such IAM policies in place can a vendor become fully compliant with the PCI DSS standard.

Identity and access management benefits

Implementing IAM solutions offers numerous benefits for businesses, regardless of their size or location. These include:

  1. Enhanced cybersecurity – IAM solutions can help all businesses – no matter their size or location – prevent data breaches and protect themselves against malware, identity theft, and phishing attacks.

  2. Simplified work for IT administrators — With the use of IAM tools, IT administrators can develop new, advanced security policies and processes and implement them across the entire organization in a blink of an eye.

  3. Real-time monitoring of company data access — IAM solutions allow you to remain in control of who can access what at your organization.

  4. Ensuring compliance with data privacy regulations — IAM systems are designed to help users comply with legal requirements such as HIPAA, SOC2, and PCI DSS.

  5. Minimizing financial and reputational losses — By allowing you to prevent fraudulent activities and unauthorized use of company resources, IAM solutions can help you maintain business continuity and avoid costly downtime.

Enterprise identity and access management with NordPass

NordPass Enterprise, an encrypted password, and passkey management platform, can be used as an IAM tool to securely provide members of your organization with access to company data, systems, and applications. How so?

First of all, when you use the Business version of the NordPass platform, you can share an unlimited number of digital entry points that you can assign to different departments or teams. This means that you can fully control access to shared credentials, payment information, and other sensitive data across the entire organization. Moreover, thanks to features such as the Activity Log, you can easily monitor all company logins to know exactly who accessed what and when.

Second, NordPass uses multi-factor authentication (MFA), as well as the single sign-on (SSO) authentication method, to identify and verify each and every user once they try to access one of the company accounts. The platform is equipped with three MFA options — an authenticator app, a security key, and backup codes — so that you can provide your team members with a few options in regard to how they can gain access to company resources.

Third, NordPass can help you achieve regulatory compliance. As mentioned, some standards (e.g., HIPAA and NIST) require organizations to implement secure access management solutions. With NordPass, not only can you easily manage access privileges, but you can also establish rules, procedures, and policies that will allow your company to meet certain specifications.

Of course, the fact that NordPass is an encrypted password management solution also means that you and your team members can use it to securely and easily generate, store, manage, and share company credentials. This is something that IAM tools cannot do — just as they cannot run password health check-ups or scan for data breaches to see if any of the credentials, payment information, or emails have been compromised – but NordPass can.

About NordPass
NordPass is developed by Nord Security, a company leading the global market of cybersecurity products.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Essential software development security best practices to reduce risks

 

Summary: Focus on security from the start with MFA, safe defaults, and input validation. Prevent SQL injection, XSS, and memory exploits.

Cyber-attacks are growing more frequent and damaging. Critical sectors like healthcare and education are common targets. Threat actors are quick to exploit weak software. This leaves companies and users struggling to keep up. But there’s a better approach: build security into software from the start.

In 2023, CISA launched its Secure by Design campaign. It highlights the need for secure software development and corporate accountability. High-profile breaches like SolarWinds and Kaseya show the risks of weak defenses. They also show why software makers must take the lead on security. 

This article will explore software development security best practices. It’s based on CISA’s guidelines and Secure Software Development Lifecycle ideas. Following these practices reduces risks and builds stronger, safer systems.

Why secure software development matters

Everyone agrees security is critical in software development, yet it’s often unclear how to achieve it. Without secure processes, businesses risk deploying vulnerable applications that bad actors can exploit.

Vulnerabilities by design

Technology powers every aspect of modern life. Internet-facing systems connect critical functions like healthcare and identity management. These innovations improve convenience but also create significant risks. Cyber-attacks have disrupted hospitals, leading to canceled surgeries and delayed care. A single flaw can let attackers exploit systems, threatening lives and data.

Secure software development tackles these risks by focusing on security from the start. Manufacturers who adopt secure design principles take responsibility for reducing risks. Features like default encryption and user authentication ensure fewer vulnerabilities for users.

Historical challenges with patching

Relying on patches after deployment creates extra work for users. For example, if a security flaw is discovered, customers must apply the fix themselves. This process can take time, leaving systems exposed to cyber-attacks. A real-world example is the WannaCry attack, which exploited unpatched systems worldwide.

Secure by Design addresses these challenges by fixing vulnerabilities before product launch. For instance, testing software for common weaknesses, like injection flaws, reduces the need for patches later. This approach aligns with secure software development lifecycle practices, saving time and boosting trust in the software.

Secure by design principles

Secure by Design means building security into every product from the beginning. A good example is adding multi-factor authentication (MFA) as a standard feature. It ensures users have a second layer of protection beyond passwords. Another example is setting safe defaults, like requiring strong passwords or enabling automatic updates.

Manufacturers should also follow software development security best practices, such as performing risk assessments during development. This step identifies potential threats and includes defenses against them. For instance, a defense-in-depth strategy can add multiple layers of protection, like firewalls, secure access controls, and network monitoring tools.

Reducing customer burden

Good software should make security easier for users. For instance, automated updates prevent users from forgetting critical patches. Another example is providing built-in network monitoring tools that alert about potential issues without manual setup. These features contribute to cloud security and cybersecurity resilience.

Manufacturers can also provide clear instructions to users. For example, warning users when they change secure default settings helps maintain safety. By easing the burden on customers, manufacturers ensure better protection and fewer missteps. Conducting security awareness training for users can further enhance security.

Leading by example in secure software

Some companies set the standard for secure development by making it a priority. For example, they use features like Cloud Firewall to support network segmentation. This strengthens security in development environments by blocking unauthorized access. It helps protect users, safeguard intellectual property, and improve access controls.

A strong example is a company implementing Zero Trust Network Access (ZTNA) to limit system access. By requiring users to verify identity and devices, they reduce risks. Such practices, combined with secure coding practices, highlight the value of adopting a secure software development framework.

Common cyber-attacks for software development

 

1. SQL Injection

SQL injection (SQLi) is a dangerous cyber-attack targeting databases. It happens when bad actors add malicious code to input fields. This trick lets them bypass normal security checks and access data. For example, they can use a login form to steal sensitive information. SQL injection remains one of the most common web application vulnerabilities.

The impact of SQL injection is severe. It allows attackers to steal or delete sensitive data. In some cases, they can even take full control of the system. For example, an attacker might enter “OR 1 = 1” into a login field. This tricks the database into granting access without a password. According to reports, SQLi attacks accounted for 23% of major vulnerabilities in 2023.

Organizations handling sensitive data are prime targets. SQL injection attacks can expose personal records, financial data, and trade secrets. For instance, an attacker could use SQLi to steal customer payment information. In extreme cases, attackers have deleted entire databases. Such attacks often result in financial loss, lawsuits, and reputational damage.

SQL injection can also exploit error messages to learn about a system. Some attacks use “stacked queries” to execute multiple commands at once. For example, “DROP TABLE Users;” can delete critical data. In another example, attackers might extract usernames and passwords using the “UNION” SQL operator. This type of attack affects industries like retail, travel, and finance the most.

Preventing SQL injection requires strong secure coding practices. Developers should use prepared statements and validate all user input. Web application firewalls (WAFs) add an extra layer of defense. Regular security audits and vulnerability scans help catch issues early.

2. Command injection

Command injection is a critical software vulnerability. It lets attackers run harmful commands on systems. These commands can grant unauthorized access or full system control.

This issue arises when user input isn’t validated properly. Attackers craft input to manipulate how commands are executed. For example, CVE-2024-20399 involved crafted input to exploit Cisco NX-OS software. This allowed attackers to execute commands with root privileges.

The CVE-2024-20399 flaw affected many Cisco devices, including Nexus and MDS switches. A China-linked group called “Velvet Ant” used it in a cyber-espionage campaign. They targeted network devices to maintain long-term access to organizational systems.

Secure design practices, like input validation, can prevent these issues. Separating commands from input can reduce risks and stop attackers from exploiting systems.

3. Cross-site scripting (XSS)

Cross-site scripting (XSS) is a common vulnerability in web applications. It happens when an application does not validate or sanitize user inputs. This allows bad actors to inject malicious scripts into the application. These scripts can then run on the browser of another user.

Attackers use XSS to manipulate or steal user data. For example, they might inject code into a comment section on a website. When another user views the comment, the script could steal their session cookies. These cookies can give attackers access to the victim’s account. XSS can also redirect users to fake login pages or load harmful files.

XSS is a big problem because it is widespread and preventable. A report from the Open Web Application Security Project (OWASP) lists XSS as one of the most common web application security issues. Proper input validation and using secure coding practices can stop these attacks. Modern web frameworks also help by encoding data to prevent malicious code execution.

Businesses need to take XSS seriously because it can harm many users. One mistake in code can expose millions of people to risk. Regular code reviews, automated tools, and aggressive security testing can help eliminate this threat. Addressing XSS early in the secure software development process is essential to protect applications and their users.

4. Exploitation of known vulnerabilities

Bad actors often exploit known vulnerabilities in software, tracked by unique IDs called CVEs (Common Vulnerabilities and Exposures). These vulnerabilities are listed publicly to help organizations manage and fix security flaws. When actively exploited, attackers use them to spread malware, steal data, or lock systems with ransomware. For example, some types of malware, like worms, spread automatically without user interaction, underscoring the urgency of remediation.

The KEV catalog highlights vulnerabilities actively exploited in real-world attacks. Organizations should prioritize fixing these issues using automated tools to save time and reduce risks. Installing updates, removing outdated software, or applying temporary fixes are key steps to protect systems from exploitation.

5. Memory safety exploits

Memory safety exploits are a common and serious threat. These happen when software written in memory-unsafe languages, like C or C++, mishandles memory. Mistakes in managing memory can cause vulnerabilities like buffer overflows or use-after-free errors. These allow attackers to take control of software, systems, or data. For example, a buffer overflow can let attackers execute malicious code.

Most open-source software (OSS) projects rely on memory-unsafe languages. About 52% of critical OSS projects analyzed include memory-unsafe code. In total, 55% of the lines of code in these projects are written in unsafe languages. Even projects written in memory-safe languages often depend on unsafe components. This increases the risk of memory safety vulnerabilities spreading through dependencies.

The largest OSS projects are more likely to have unsafe code. Among the ten biggest projects analyzed, the median unsafe code usage is 62.5%. In four of these projects, over 94% of the code is unsafe.

These vulnerabilities are especially dangerous in performance-critical software, like operating systems or cryptography tools. Attackers target these systems to exploit weaknesses.

Using memory-safe programming languages, like Rust, can reduce these risks. These languages automatically handle memory management, which helps prevent errors. However, developers sometimes disable safety features to improve performance. This can create new vulnerabilities. Memory safety exploits remain a major challenge and require secure coding practices to minimize risks.

 

Software development security best practices

Implementing software development security best practices is vital for creating secure applications. These strategies help protect users from security risks while improving software reliability. When applied throughout the secure software development lifecycle, they address vulnerabilities and strengthen defenses. Below are key principles and approaches to ensure secure software and reduce evolving threats.

1. Secure by default practices

Ensuring software is secure “out of the box” minimizes user burden and proactively addresses security vulnerabilities. This approach forms a foundation for secure software development.

  • Eliminate default passwords. Replace default credentials with strong, unique passwords during setup. For example, enforce minimum password lengths and block known compromised passwords to protect secure access.
  • Conduct field tests. Evaluate software security features in real-world environments. Insights from red team exercises can identify gaps in firewall settings or weak points in VPN implementations.
  • Discourage unsafe legacy features. Phase out insecure protocols like outdated TLS versions. Use seamless upgrade paths and in-product alerts to encourage the adoption of safer options while maintaining compatibility with cloud security standards.

2. Secure product development practices

Embedding secure coding practices into every stage of the secure software development framework ensures long-term protection against threats and enables secure development.

  • Document secure SDLC framework conformance. Use frameworks like the NIST Secure Software Development Framework (SSDF) to guide development. Publish security requirements and justify alternative approaches for unique use cases in cloud computing environments.
  • Mature vulnerability management. Move beyond patching to address root causes of security vulnerabilities. For example, implement quality improvement strategies to prevent recurring issues in applications involving VPN or network monitoring tools.
  • Foster a workforce that understands security. Conduct security awareness training to educate developers on secure coding practices. Integrate security topics into hiring processes and collaborate with institutions to strengthen cybersecurity skills among future developers.

3. Application hardening techniques

Application hardening strengthens software against exploitation by reducing security risks and making it more resilient.

  • Validate user input. Prevent common attacks like SQL injection and cross-site scripting by sanitizing inputs. For example, in cloud computing environments, validate APIs to protect data integrity.
  • Adopt memory-safe programming. Use languages like Rust to eliminate memory-related security vulnerabilities. This is particularly critical in applications involving sensitive operations like network monitoring or firewall configurations.
  • Implement cryptographic safeguards. Secure sensitive data with encryption and hardware-backed key management. For instance, use hardware modules to store keys securely in VPN or cloud security systems.

4. Reducing attack surfaces

Minimizing unnecessary exposure is a critical component of software development security best practices. Reducing attack surfaces enhances secure software development.

  • Remove unused features. Disable or eliminate features no longer needed, such as legacy APIs. For example, retiring outdated services in cloud computing environments reduces security risks.
  • Create secure configuration templates. Provide templates tailored for low, medium, and high-risk environments. This simplifies secure development while ensuring adherence to security requirements.
  • Implement attention-grabbing alerts. Notify users of unsafe configurations like admin accounts without MFA. For instance, persistent alerts can improve software security by encouraging secure settings in applications.

5. Balancing security and usability

Effective security practices must balance protection with usability. A focus on user experience ensures that secure software development lifecycle measures are effectively implemented.

  • Reduce hardening guide complexity. Simplify guides for end users by automating security configurations. For instance, automated firewall rules and VPN policies can be used to streamline setup.
  • Provide clear nudges. Regular reminders encourage users to address potential security risks, such as enabling MFA or updating to more secure cloud security protocols.
  • Innovate thoughtfully. Design intuitive security features like Single Sign-On (SSO) to reduce friction for users. For example, SSO simplifies access without compromising secure access protocols.

These strategies ensure strong cybersecurity, effective protection in cloud computing, and robust safeguards through tools like VPN, firewall, and network monitoring.

Common mistakes to avoid

Building secure software requires careful planning and attention to detail. Common mistakes are grouped into product properties, security features, and organizational processes.

 

Product properties

Using memory-unsafe languages

Developing software in memory-unsafe languages like C or C++ without a roadmap to reduce vulnerabilities increases security risks. These languages can introduce critical flaws like buffer overflows, leaving systems exposed.

Software manufacturers should adopt a secure software development framework with a memory safety roadmap. Prioritize fixing vulnerabilities in sensitive areas, such as network-facing code and cryptographic functions. Following secure coding practices will significantly lower the likelihood of such security vulnerabilities.

Default passwords

Shipping products with default passwords is a dangerous practice. Default credentials are often easy to guess or publicly documented, making systems vulnerable to unauthorized access.

Always require users to set unique, strong passwords during installation.

Security features

Lack of multi-factor authentication (MFA)

Failing to include MFA in products that authenticate users significantly weakens security. Passwords alone are insufficient to protect against breaches.

Ensure MFA is supported in all products, especially for admin accounts. This practice is crucial for secure development and reducing security risks in critical systems. Aligning MFA with a secure software development lifecycle further strengthens defenses.

 

Inadequate logging for intrusions

Products without robust logging capabilities make it difficult for customers to detect and investigate intrusions. Logs should include critical data, such as configuration changes and user activities.

Software manufacturers should provide industry-standard logging features. For SaaS and cloud computing products, include at least six months of log retention. Enhanced network monitoring and cloud security tools help organizations meet key security requirements.

Organizational processes

Releasing software with known vulnerabilities

Releasing software that includes known exploitable vulnerabilities undermines security. Attackers often exploit these flaws before patches are issued.

Manufacturers must follow secure software development lifecycle practices, including scanning for vulnerabilities before release. Maintain a software bill of materials (SBOM) to track dependencies and ensure timely updates. Cloud security solutions and firewalls can further mitigate these risks.

Failing to disclose vulnerabilities

Not publishing CVEs (Common Vulnerabilities and Exposures) for critical flaws reduces transparency and puts users at risk. Customers depend on timely information to manage vulnerabilities.

Publish CVEs for all high-impact vulnerabilities promptly. Include details like CWE (Common Weakness Enumeration) codes to guide customers in understanding and mitigating risks. Conduct security awareness training for teams to improve processes and meet secure software development security requirements.

Case study: Successful software security with NordLayer

WeTransfer needed a reliable and flexible VPN to support global operations and meet ISO 27001 standards. Their outdated, on-site VPN couldn’t handle an office move or provide secure access for teams across 130+ regions. This created risks like phishing and ransomware.

NordLayer’s cloud-native solution offered a Dedicated server with Fixed IP for secure connectivity, Shared Gateway locations for secure internet access, and adaptive Okta integration to improve access control.

Switching to NordLayer improved operations. Developers can work faster with reduced network latency and secure access via NordLayer’s Business VPN. NordLayer also supported WeTransfer’s ISO 27001 compliance efforts. NordLayer’s platform helped WeTransfer secure its network and protect millions of users worldwide.

Explore our cybersecurity solutions for software development, or contact our sales team to learn how NordLayer can secure your operations.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

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