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How Distilled upgraded its legacy VPN with a cloud-based solution for remote network access

Founded in 1997, Distilled emerged as a pioneering real estate platform designed to simplify the property search for buyers in Ireland. Over the years, the company expanded through acquisitions and partnerships, such as Daft.ie, DoneDeal.ie and Adverts.ie, and became part of the international group, Adevinta. Today, Distilled focuses on managing these major brands within Ireland, offering comprehensive real estate and classified advertisement services.

Profile of Distilled

Being established in the 90s means that the technological stack is based on bespoke applications not fully compatible with all types of modern security platforms. The dedicated team had to manually configure, maintain, and upgrade the company’s physical infrastructure whether it was holidays, weekends, or after-hours. Transitioning to a modern company mindset, Distilled had to change its approach — IT Operations Manager Joe O’Brien shared how it happened.

The challenge

Complex infrastructure support for remote teams

Key pain points

As the global pandemic shifted work from office to home, Distilled faced significant challenges with their legacy applications, which were accessible only through an office IP address.

“When COVID hit, employees were scattered across the country. To access our internal systems, we were using our office VPN to provide our users secure IP access —that’s what we’ve been using for the last couple of years.”

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This setup granted employees access to essential systems, enabling productivity across dispersed locations. However, working with legacy applications required extra labor to support them, expanding the work scope for the IT team.

“There’s a lot of infrastructure which we have to maintain: local internet, firewalls, access servers and connections between our office to remote locations. Infrastructure was too complex, had too many fail points, and was not designed as a full-time solution for all employees working remotely.”

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The situation called for a revision of the existing technology stack. It was necessary to exchange complex applications with solutions that are easy to use and don’t require hands-on presence. These changes enabled remote teams to access the company network securely.

The solution

Focus on a simple and secure solution

Main criteria choosing the solution

Distilled turned to NordLayer to address their connectivity and security challenges. By implementing NordLayer’s dedicated server option, the company secured a fixed IP address, simplifying remote access without the need for complex and unreliable VPN setups.

“We looked into a solution that was simple and guaranteed a fixed IP address for all of our employees. We could then use that IP as one of the security checks on our systems to grant remote workers access. NordLayer checked all the boxes I had in mind.”

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The integration with Distilled’s Identity and Access Management solution ensured that only company-managed devices could access these systems, enhancing overall security.

“Integration with our IAM system allowed us to quickly onboard all staff, utilising 2FA access to NordLayer from company-managed devices, and assign a fixed IP address as a secure configuration.”

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Distilled has a layered security strategy, one of which is based on fixed IP addresses to confirm and control user access. This way the IT team can coordinate permissions, manage employee accounts, and ensure that the company network is under a sufficient security layer.

Moreover, the company settled for 2 dedicated servers so they can rest assured that if the primary server goes down or is overloaded, the backup server will help maintain service levels unimpacted.

Why choose NordLayer

NordLayer was selected for its simplicity, reliability, and ease of integration. Unlike other solutions that required additional infrastructure, NordLayer offered a straightforward, out-of-the-box solution.

“The internal infrastructure team maintains and manages the application systems, while the IT team looks after the access security, ensuring that our employees get into the network with ease. NordLayer takes the complexity away from providing our end users with these services.”

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It allowed the IT team at Distilled to deploy a secure access system in minutes, significantly reducing the administrative overhead associated with managing traditional VPN solutions.

A hardware-free solution to securely connect to the company network

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Distilled was looking for an easy way to give all their end users a single fixed IP address for the whole company. Other systems they looked at required adding additional infrastructure into their offices, which the team had to manage themselves. With NordLayer, it’s all included.

The outcome

Removing the complexity for the user and IT team

The benefits of implementing NordLayer

The adoption of NordLayer has led to a more flexible and secure remote working environment at Distilled. Employees now enjoy seamless access to critical applications without the hassles of a traditional VPN.

“The setup from a client perspective was very easy: download the app, click on the SSO login button to and you are in.”

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The solution has proven reliable, with no significant downtime reported, allowing the IT team to focus on more strategic tasks rather than maintaining complex network infrastructures.

“NordLayer saved so much time and it takes so much pressure off our small IT team. VPN support was needed outside of normal working hours. Previously, any time our VPN would drop, someone needed to go to the site to fix the issue. Now that we have NordLayer, it just works all the time.”

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Moreover, the IT Operations Manager got a lot of positive feedback from users that the app runs in the background, it doesn’t interfere with their work and he himself has nothing to worry about.

Pro cybersecurity tips

In cybersecurity, you have to know the drill. How to practise security, prevent data breaches, and stay out of the bad actors’ radar. To achieve it you don’t have to climb mountains, just be cautious and aware. Here are some tips on how Joe O’Brien, Distilled IT Operations Manager, practices security on a daily basis and you are welcome to join these activities.

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Through strategic use of technology and a focus on security, Distilled has not only adapted to remote work challenges but has also positioned itself as a leader in using cybersecurity solutions to enhance business operations.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

The Need for Automatic, Unified Detection and Response for MSPs Protecting Small Businesses

Navigating the Landscape of Cybersecurity: Understanding EDR, SIEM, SOAR, XDR, and MDR 

In the rapidly evolving landscape of cybersecurity, acronyms such as EDR, SIEM, SOAR, XDR, and MDR are becoming increasingly familiar. However, their distinct functionalities and the specific roles they play in enhancing organizational security can sometimes be confusing. This article aims to demystify these terms and elucidate how each contributes to a robust cybersecurity strategy.

Endpoint Detection and Response (EDR)

EDR solutions are designed to monitor and respond to threats at the endpoint level. This involves continuously collecting data from endpoint devices and analyzing it for signs of malicious activity. When a threat is detected, EDR systems can contain and mitigate it, often in real-time. A crucial aspect of EDR is its investigation capabilities, which include accessing historical data and enabling proactive threat hunting. The key strengths of EDR lie in its ability to provide detailed visibility into endpoint activities, enabling swift identification and response to potential threats. By focusing on endpoints, EDR ensures that individual devices are not only monitored but also protected against advanced persistent threats and malware.

Security Information and Event Management (SIEM)

SIEM systems aggregate and analyze log data from a wide range of sources within an organization’s IT infrastructure. By normalizing and correlating events from different systems, SIEM can identify patterns that might indicate a security incident. SIEM solutions provide a centralized view of an organization’s security posture, offering real-time monitoring and historical analysis. They are invaluable for compliance reporting and forensic investigations, as they can trace the steps of an attacker through the network. However, SIEMs tend to be labor-intensive and require security experts to operate them effectively. The primary advantage of SIEM is its ability to provide comprehensive insights into security events across the entire IT environment, thereby enabling more informed decision-making and strategic planning.

Security Orchestration, Automation, and Response (SOAR)

SOAR platforms enhance the efficiency and effectiveness of security operations by automating routine tasks and orchestrating complex workflows. By integrating with various security tools, SOAR can streamline incident response processes, from initial alerting to remediation. This automation not only reduces the burden on security teams but also ensures a faster and more consistent response to threats. Additionally, SOAR platforms facilitate collaboration and coordination among different security functions, fostering a more cohesive and proactive security posture.

Extended Detection and Response (XDR)

XDR represents an evolution in threat detection and response, integrating data from multiple security layers, including endpoints, networks, servers, and applications. This holistic approach allows for more accurate detection of sophisticated threats that may evade traditional security measures. XDR solutions are designed for large enterprise environments running many different tools managed by different teams. They provide a unified platform for threat detection, investigation, and response, breaking down silos between different security tools and offering a more comprehensive view of an organization’s security landscape. The primary benefit of XDR is its ability to deliver correlated insights and actionable intelligence, enhancing the organization’s ability to detect and respond to advanced threats effectively.

Managed Detection and Response (MDR)

MDR services offer a managed approach to threat detection and response, combining advanced technology with human expertise. These services provide continuous monitoring and analysis of security threats, along with proactive threat hunting and incident response. MDR is particularly valuable for organizations that lack the in-house resources or expertise to effectively manage their security operations. By outsourcing these functions to specialized providers, businesses can ensure a high level of security while focusing on their core operations. MDR services are designed to provide rapid detection and response to threats, minimizing the potential impact of security incidents.

The Need for Automatic, Unified Detection and Response for MSPs Protecting SMBs

“Automatic detection and response systems minimize the time to detect and respond to threats, reducing potential damage and operational disruption. Unified platforms ensure seamless communication and coordination among different security tools, providing a holistic view of the security landscape and enabling more effective threat management”

In today’s dynamic threat environment, businesses require solutions that offer automatic and unified detection and response capabilities. The integration of capabilities that exist within Endpoint Detection and Response (EDR), Security Information and Event Management (SIEM), Security Orchestration, Automation, and Response (SOAR), Extended Detection and Response (XDR), and Managed Detection and Response (MDR) solutions enables organizations to achieve a cohesive and comprehensive security posture. Automatic detection and response systems minimize the time to detect and respond to threats, reducing potential damage and operational disruption. Unified platforms ensure seamless communication and coordination among different security tools, providing a holistic view of the security landscape and enabling more effective threat management.

The Role of MSPs in SMB Security

Managed Service Providers (MSPs) play a critical role in safeguarding Small and Medium-sized Businesses (SMBs). SMBs often lack the resources and expertise to manage complex security infrastructures on their own. MSPs fill this gap by offering specialized security services that are both cost-effective and robust. However, the increasing volume and sophistication of cyber threats necessitate the adoption of more advanced security measures.

Importance of Automatic Detection and Response

  1. Efficiency and Scalability: Automatic detection and response systems powered by artificial intelligence (AI) enable MSPs to protect more clients without a proportional increase in resources. These systems can handle large volumes of data and analyze it in real-time, identifying threats that manual processes might miss. This scalability is crucial for MSPs managing multiple SMBs, ensuring each client receives the same high level of protection.
  2. Speed and Accuracy: The speed at which threats are detected and responded to can significantly impact the extent of damage. Automatic systems reduce the time from detection to response, often mitigating threats before they cause significant harm. AI-driven solutions can identify patterns and anomalies faster and more accurately than human analysts, ensuring quicker containment and resolution of threats.
  3. 24/7 Monitoring and Response: Cyber threats can occur at any time, making continuous monitoring essential. Automatic systems provide round-the-clock surveillance, ensuring that potential threats are detected and addressed promptly, regardless of when they occur. This constant vigilance is particularly valuable for SMBs, which may not have the resources to maintain a full-time, in-house security team.

Unified Platforms for Cohesive Security

  1. Seamless Integration: Unified detection and response platforms integrate various security tools and technologies into a single, cohesive system. This integration ensures that all components work together seamlessly, providing a comprehensive view of the security landscape. For MSPs, this means easier management and coordination of security measures across multiple clients.
  2. Improved Communication and Coordination: Unified platforms facilitate better communication and coordination among different security tools. This interoperability allows for more efficient threat management, as information and alerts from various sources are consolidated into a single dashboard. MSPs can quickly assess the security status of all their clients and respond to threats in a coordinated manner.
  3. Holistic Threat Management: By unifying detection and response capabilities, MSPs can offer a more holistic approach to threat management. This approach not only addresses immediate threats but also identifies underlying vulnerabilities and trends, allowing for proactive measures to be implemented. SMBs benefit from a more resilient and adaptable security posture, capable of withstanding evolving cyber threats.

 

The Impact of AI on Cybersecurity

Artificial Intelligence (AI) has revolutionized the field of cybersecurity by enhancing the capabilities of detection and response systems. AI-driven solutions can analyze vast amounts of data in real-time, identifying patterns and anomalies that may indicate a security threat. Machine learning algorithms enable these systems to continuously improve their accuracy and efficiency, adapting to new and evolving threats. AI-powered automation in SOAR and XDR platforms accelerates incident response times and reduces the burden on security teams. Moreover, AI-driven threat intelligence provides actionable insights, enabling proactive threat hunting and more informed decision-making.

Guardz: Unified Security for MSPs and SMBs

“Guardz leverages AI to enable automatic detection and response, seamlessly connecting the dots between different incidents or events derived from our comprehensive security stack. This ensures swift identification and mitigation of threats”

Guardz offers a unique solution tailored for Managed Service Providers (MSPs) to secure Small and Medium-sized Businesses (SMBs). Our platform provides a unified approach to cybersecurity, combining many of the functionalities into a single, cohesive system. Guardz leverages AI to enable automatic detection and response, seamlessly connecting the dots between different incidents or events derived from our comprehensive security stack. This ensures swift identification and mitigation of threats. By streamlining security operations through a unified platform, Guardz allows MSPs to efficiently manage their clients’ security needs, providing comprehensive protection and peace of mind. Our solution is designed to reduce complexity, enhance threat visibility, and ensure rapid response, making it an ideal choice for MSPs aiming to secure SMBs against evolving cyber threats. Join hundreds of MSPs on our community and start a 14 days free trial

Conclusion

In today’s environment, the need for automatic detection and response to protect small and medium-sized businesses has never been greater. As cyber threats continue to rise and grow in sophistication, Managed Service Providers (MSPs) must be equipped with powerful tools to tackle these challenges.

Understanding the distinct roles of EDR, SIEM, SOAR, XDR, and MDR is crucial for developing a comprehensive cybersecurity strategy. Each of these solutions addresses different aspects of security, from endpoint protection and event correlation to automated response and integrated threat detection. By leveraging the strengths of these technologies and embracing AI-driven advancements, organizations can build a more resilient and adaptive defense against the ever-evolving threat landscape.

For small and medium businesses, which are often targeted due to their perceived vulnerabilities, staying informed about the latest advancements in security technology is essential. Embracing a multi-faceted approach to cybersecurity ensures that these organizations are well-equipped to protect their critical assets and maintain business continuity. Automatic detection and response capabilities, powered by AI, are not just beneficial but necessary to swiftly identify and mitigate threats, providing robust protection in an increasingly dangerous digital world.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Guardz
Guardz is on a mission to create a safer digital world by empowering Managed Service Providers (MSPs). Their goal is to proactively secure and insure Small and Medium Enterprises (SMEs) against ever-evolving threats while simultaneously creating new revenue streams, all on one unified platform.

July 2024: What’s New?

Written by Callum Sinclair – Product Engineering Manager. 

“What’s New?” is a series of blog posts covering recent changes to Comet in more detail. This article covers the latest changes in Comet Voyager over July 2024.

There were six Comet releases during July – four in the Voyager release series, plus two updates for our Enceladus release series.

We’ve landed a few large and exciting features:

Back Up and Restore Advanced NTFS Features

The NTFS filesystem on Windows supports many advanced features. One feature is its advanced permission and ACL support, allowing control over which Windows user accounts have access to read or access certain files. Another special NTFS feature is Alternate Data Streams (ADS), which allow the file’s main content to be accompanied by entirely different data streams.

In Comet version 24.6.2 or later, we have added a new option “Back up extra system permissions and attributes” to configure for File & Folder Protected Items.

When the new option is selected, Comet will back up the following additional NTFS data:

  • Attributes (system, hidden, integrity)
  • Alternate Data Streams (ADS)
  • Extended Attributes (EA)
  • Full Windows permissions (SACL / DACL)

The extra permissions and attributes are preserved for files and directories. When the file or directory is restored from a Windows device, the permissions and attributes will be re-applied. If the restore takes place on a non-Windows device, the extra information will not be available.

Protecting Alternate Data Streams on Windows devices is vital for maintaining data integrity, application functionality and security. You can now easily include these important attributes in your backups, ensuring a robust and secure backup strategy.

Granular Restore for FAT32, EXT4, and XFS filesystems

Granular Restore enables the recovery of individual files and folders from within a virtual disk image, without having to restore the entire disk.

As part of Comet 24.6.3, we have improved our Granular Restore feature to work with FAT32, EXT4, and XFS filesystems. For partners protecting Linux based Virtual Machines using our Hyper-V or VMware Protected Items, you will be able to recover individual files and folders without needing to restore the entire VM. To make use of this feature, all you need to do is upgrade to Comet version 24.6.3 or later.

This means you are able to recover data faster, reducing downtime and enhancing productivity.

Improved retries for S3 Storage Vaults Downloads

Networking related errors are an inevitable part of downloading data from a S3 Storage Vault. Previously, when downloading data from an S3 Storage Vault, Comet would attempt up to 10 retries to successfully download the data. However, each time an error occurs, the process has to start over from the beginning. This is particularly problematic for Comet’s index files, which can become quite large.

If Comet is unable to successfully download the index files, it is unable to start the back up job. This is because the index files are a critical part of how Comet backs up data to Storage Vaults.

With Comet 24.6.2, we have improved downloads from S3 Storage Vaults to dynamically restart from where they left off, instead of starting over from the beginning. This means that when an error occurs, Comet can resume the download from the point where the interruption happened. This reduces the amount of data that needs to be re-downloaded and improves the overall reliability of Comet when backing up to a S3 Storage Vault.

Notice: Windows System Backup Protected Item Deprecation

Our Windows System Backup Protected Item is being deprecated. Before we added our Disk Image Protected Item, Windows System Backup Protected Item was a great way to backup and restore entire Windows disks. However, it required spool space (temporary storage) to be able to perform this backup. This means for a 500GB disk, Comet requires an additional 500GB of free space for this Protected Item to work.

As part of our deprecation process for our Windows System Backup Protected Item, upon upgrading to Comet 24.6.3 or later, back up jobs for this Protected Item will now finish with a warning status. Please convert these Protected Items to Disk Image Protected Items before this option is removed from Comet in November (Comet Release 24.11).

We’re committed to continuously improving our services and look forward to delivering even more enhancements in the future. Thank you for your continued support!

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Comet
We are a team of dedicated professionals committed to developing reliable and secure backup solutions for MSP’s, Businesses and IT professionals. With over 10 years of experience in the industry, we understand the importance of having a reliable backup solution in place to protect your valuable data. That’s why we’ve developed a comprehensive suite of backup solutions that are easy to use, scalable and highly secure.