How to find SysAid Help Desk instances
On the evening of November 8th Microsoft Threat Intelligence announced that they had discovered attacks by a ransomware gang against the SysAid Help Desk software using a zero-day exploit (CVE-2023-47246). These attacks leveraged a directory traversal vulnerability to upload a web shell and deliver the ransomware payload. SysAid has since published an advisory, complete with indicators of compromise, and made a patch available to customers. The Rapid7 blog has additional information about this issue.
What is SysAid Help Desk?
SysAid provides IT help desk and ITSM software as both a cloud service and through an on-premise option.
Are updates available?
SysAid Help Desk has released version 23.3.36 to address this issue.
How do I find potentially vulnerable versions of ActiveMQ with runZero?
SysAid Help Desk services can be found by navigating to the Service Inventory and using the following query:
_asset.protocol:{http} AND protocol:{http} AND (_service.favicon.ico.image.md5:="5f30870725d650d7377a134c74f41cfd" OR last.html.title:"SysAid")
Results from the above query should be triaged to determine if they require patching or vendor intervention.
As always, any prebuilt queries are available from your runZero console. Check out the documentation for other useful inventory queries.
About Version 2 Digital
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
About runZero
runZero, a network discovery and asset inventory solution, was founded in 2018 by HD Moore, the creator of Metasploit. HD envisioned a modern active discovery solution that could find and identify everything on a network–without credentials. As a security researcher and penetration tester, he often employed benign ways to get information leaks and piece them together to build device profiles. Eventually, this work led him to leverage applied research and the discovery techniques developed for security and penetration testing to create runZero.
