Safetica Support in 2021: New Support Center and Knowledge base
We have had a busy year. We decided to create a single starting point for accessing all available resources. Meet our new Safetica Support Center. This page will help you navigate to available documentation, knowledge base articles and e-learning courses. Our partners will also appreciate links to sites dedicated to the process of implementation.
Our Knowledge base has gone through major changes also. We completely redesigned it, posted new articles and sorted them into a new category scheme. You can search for answers in six main areas that cover our products. In addition, the knowledge base has a new search engine, so it delivers accurate results. You can access our new Safetica Support Center at support.safetica.com.
We also started Support Extended hours – so you can contact us until 10 pm CET (extended from 5 pm). We also added a US telephone number to improve your support experience and comfort even more.
According to the comprehensive market reviews compiled by SoftwareReviews, Safetica has earned its place in the DLP Leaders’ quadrant. Placing just behind the overall quadrant winner McAfee, Safetica was praised for providing exceptional support. Download the whole report here.
Our happy customers
We received 95% positive feedback to our work and our Customer Effort Score is 6.76/7. What touched us the most, was a message from Christos Tsoulfas:
Best support ever, they took every necessary step for customer satisfaction and I’m sure they even went above their normal working schedules in order to assist us. Especially when they gathered people to help us on short notice (SQL Admin who happened to work from home at that time if my memory serves me right). Overall, I wish every Customer Service Support team worked like them.”
About Version 2
Version 2 is one of the most dynamic IT companies in Asia. The company develops and distributes IT products for Internet and IP-based networks, including communication systems, Internet software, security, network, and media products. Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
Safetica is to provide small and mid-sized companies with the same quality data protection that corporations have – affordably, and without any additional IT administration or disruptions in operation.