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NordLayer subscription plans explained

In today’s world, each business, despite its shape and size, faces challenges in safeguarding its digital assets. 

Some organizations need nothing more than the basics, a minimalistic layer of internet security, to keep the digital wolves at bay. Others demand a robust fortress, a comprehensive solution that could weave a web of protection around their entire network infrastructure.

With its cutting-edge technology, NordLayer seamlessly threads into the fabric of clients’ infrastructures, whether cloud-based or reliant on hardware. NordLayer is all about convenience and ensuring that security effortlessly flows through an organization’s network. Our product evolution reflects NordLayer’s common goal – to enable all ways of working.

But in the world of cybersecurity, one size never fits all. Each business has unique ways of operating, specific challenges, and requirements. And so, NordLayer introduces four distinct plans: Lite, Core, Premium, and Custom. Each plan serves as a fine-tuned tool designed to address specific challenges that businesses face.

About the plans

Each plan is a calibrated digital mechanism for solving your business security challenges. Plans adapt gradually, incorporating additional features as the challenges become more complex.

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Plan Lite gives you essential internet access security. It is designed to enforce basic threat prevention when browsing the internet. Accessing sites worldwide is important for testing, quality assurance, and giving users a great experience everywhere.

Plan Core takes what plan Lite offers and enhances internet access security with additional capabilities. It is a suite of combined solutions incorporating internet accessibility for broader security coverage and basic network access control solutions.

Plan Premium contains a complete set of features. It’s a powerful blend of network access control solutions. This offering covers everything from plan Lite to Core and even more. It provides a more granular network segmentation, which means better security. Moreover, plan Premium has the ability to interconnect different sites and devices for the complete enablement of all ways of working.

Finally, plan Custom is a tailored network access solution for specific clients’ network access security requirements.

Use cases of each plan

Discover the diverse range of applications that NordLayer offers across its plans, from basic browsing protection to advanced access control and automation.

Each use case addresses specific business needs, ensuring that NordLayer is a tailored approach to network security and connectivity.

Let’s explore the possibilities, discover insights from our team’s experts, and learn how to find the right plan to fit your organization’s unique needs.

NordLayer Lite: a gateway to secure internet access

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NordLayer Lite is your solution for secure internet access and threat prevention when you browse online. This plan gives businesses versatile tools and features that protect traveling employees. It prevents online threats, lets you access geo-specific content, masks IP addresses, monitors VPN usage, and ensures the VPN connection is always enabled.

With NordLayer Lite, you can work and connect securely from anywhere, knowing that an effective solution shields your employee identities.

Internet threat prevention

Safeguard against online threats and malware while browsing the internet, providing a secure digital environment for your organization.

Geo-specific content access (for Q&A & marketing)

Enable employees to access region-specific content for marketing or Q&A purposes, ensuring they can engage with global audiences.

IP address masking

Hide the true IP addresses of your organization’s user identities to enhance online privacy and security.

VPN usage monitoring and reporting

Keep track of VPN usage within your organization and generate comprehensive reports to ensure compliance and security.

Continuous VPN connectivity

Ensure that employees are always connected to the VPN, maintaining a consistent and secure network connection at all times.

NordLayer Core: start your network security journey

Plan Core incorporates features of NordLayer Lite and enhances it with advanced capabilities.

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NordLayer Core is the essential plan that takes your internet access security to a new level and helps you with the first steps towards protecting your company’s network.

This plan helps you enforce strict content and application access policies and implement IP allowlisted access to work tools and resources to streamline hybrid cloud management. Additionally, you’ll be able to keep a close eye on the company’s devices by checking them against predefined security rules.

With NordLayer Core, you gain the tools and visibility needed to create a resilient and secure network environment for your business.

Content filtering

Compared to the Lite plan, Core adds online content filtering. This acts as a protection against your employees visiting dangerous websites or opening suspicious emails. Moreover, content filtering can help optimize your network performance by blocking high-bandwidth sites.

Device Posture Monitoring

In addition to online content filtering, you get Device Posture Monitoring. This helps you with network visibility by allowing you to remotely check the status of desktop and mobile devices with popular OSes and the NordLayer app installed.

The check uses predefined security rules like the proper OS or NordLayer app version. It can also show jailbroken or rooted smartphones. All rules can be tailored to your organization.

Network access control

What’s more, with our Core plan, you’re getting a couple of useful network access control tools that we’re offering for the first time.

Network segmentation

The first one is network segmentation, which lets you divide your network into smaller sub-networks for easier control and better protection against breaches. This comes from the reduced attack surface, meaning fewer entry points in a sub-network for the threat actors to exploit.

IP allowlisting

Then we have IP allowlisting. IP allowlisting is a form of access control that ensures only data traffic from specified static IP addresses can access a given destination, such as a website; the destination itself blocks any other incoming traffic.

NordLayer Premium: advanced network access control and security

Plan Premium incorporates features of NordLayer Lite and NordLayer Core and improves it with cutting-edge capabilities.

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NordLayer Premium provides your organization with advanced network access control and security features. It also includes network connectors, such as Site-to-Site and Smart Remote Access.

With this plan, you get granular network segmentation. You can establish connections with remote devices and securely bridge remote and on-site networks.

Moreover, you can restrict network access for non-compliant devices and automate user management with SCIM (System for Cross-domain Identity Management) tools. And how about using NordLayer right in your browser? For that, you’ll have our extension that works with Chrome, Firefox, and Microsoft Edge.

NordLayer Premium elevates network access control and security to a new level, enhancing the organization’s efficiency and protection in today’s digital landscape.

Granular network segmentation beyond teams

Gain fine-grained control over network segmentation, going beyond team-based permissions, and tailor access policies to your organization’s needs. You can select a specific employee, protocol, or port for unprecedented customization.

Smart Remote Access

Seamlessly connect two remote devices directly, allowing control and safe file sharing. In a nutshell, Smart Remote Access is a virtual Local Area Network (LAN) that lets you connect to on-premises hardware and establish a remote desktop protocol (RDP) session with full access and no additional third-party tools.

Site-to-Site

Bridge the gap between remote and on-site networks with secure and reliable access to on-premises resources from remote locations. This includes not only desktop and mobile devices but servers, routers, and printers, too.

Restricting access for non-compliant devices

Strengthen security by enforcing access restrictions for devices that don’t meet your organization’s security policies. This way, you effectively upgrade your network access control strategy to a device level.

Browser-level NordLayer deployment

Implement NordLayer Browser Extension for better performance and flexibility when working with web-based resources. This means zero issues with OS compatibility and a super fast setup. You also won’t need to route all your traffic to another country if you need that only on a browser level.

Automating user on/offboarding with SCIM tools

While you can easily manage your team without SCIM, there’s a bonus for using it together with NordLayer. We have integration with the most popular providers, so you’ll get automated user provisioning in this case. Among other things, this means adding or removing users from Okta or Azure AD platforms without NordLayer’s Control Panel.

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Comparison of the NordLayer plans

Different NordLayer plans cater to different organizational needs. Lite offers essential internet access security with basic threat prevention features. In the meantime, Core is a suite of advanced internet access security and basic network access control solutions. Finally, the Premium plan is a powerful blend of network access control solutions with more granular network segmentation and the ability to interconnect sites and devices.

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Each plan is a piece of the puzzle. It allows businesses to choose the perfect fit for their specific security and network needs. Dive into our comparison to discover which NordLayer’s plan aligns best with your organization’s objectives.

Lite vs. Core

NordLayer Lite is a plan that brings essential internet access security and connectivity features within easy reach. If you all need a reliable VPN, this is the plan for you. NordLayer Lite will encrypt your traffic, hide your IP address, and let you connect to multiple locations, avoiding geo-blocking.

Meanwhile, NordLayer Core is at a whole other level. Everything starts with adding a Dedicated IP, which enables all the advanced features described below. Therefore, Core is for you if you need more than just internet access security.

This plan is all about network security and segmentation while having more control over content filtering. With dedicated servers, extensive gateway locations, and granular control features, Core offers the tools to fortify your digital infrastructure and adapt to the ever-evolving cybersecurity landscape.

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Key considerations

Lite: ideal for businesses with employees who often use Wi-Fi and need to avoid geo-blocking for marketing and Q&A purposes. It’s suitable for organizations of all sizes with straightforward networking needs. Choose this plan if you seek essential internet access security with basic internet threat prevention features.

Core: designed for businesses that need comprehensive network security, customization, and control. It’s suitable for organizations with more complex networking requirements. Core and its Dedicated IP unlocked security functionalities are also for those who want to start segmenting their network and control what cloud tools and hybrid-cloud resources their employees can access.

When choosing between Lite and Core, consider the level of threat protection and the number of advanced features you need.

Core vs. Premium

NordLayer Premium represents the pinnacle of network security and connectivity within our solution’s ecosystem. This comprehensive plan easily integrates the features of both the Lite and Core plans. Moreover, the Premium plan adds state-of-the-art features to offer a holistic solution that covers essential security and advanced network access control.

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Key considerations

Security needs: assess the complexity of your security requirements. Core is suitable for organizations with fundamental cloud security needs, while Premium is ideal for those requiring advanced protection for both cloud and on-site resources. Moreover, Premium gives remote access to devices and on-site networks. Also, if you have a bigger team and automated user provisioning for onboarding and offboarding, then Premium is the right choice. It also has NordLayer Browser Extension if your infrastructure doesn’t support popular OSes.

Connectivity flexibility: consider your connectivity needs. Premium offers more diverse network connectors, catering to organizations with varied remote access requirements.

User management: if your organization relies on Okta or Azure AD for user management, Premium’s user provisioning capabilities may streamline your processes.

Support requirements: organizations with critical operations may benefit from Premium’s priority support, ensuring faster response times and dedicated assistance during critical incidents.

Finally, the choice between Core and Premium depends on your organization’s scale, complexity, and specific needs. Both plans offer robust network security and control, allowing you to tailor your selection to align perfectly with your goals and aspirations.

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How to choose the most fitting NordLayer plan?

Choosing the right NordLayer plan is a critical decision that directly impacts your organization’s network security and connectivity. By considering security needs, scalability, and control factors, you can make an informed choice that aligns perfectly with your unique business requirements.

Talk to us today and learn about the most suitable NordLayer plan for your business.

FAQ

1. What are the main factors to consider when choosing a NordLayer plan?

Consider your security needs, scalability requirements, and connectivity preferences. Next, evaluate the complexity of your network and the level of control you desire. Finally, check which plan meets your needs best.

2. What are the primary differences between NordLayer Lite, Core, and Premium plans?

Lite offers essential internet access security with basic internet threat prevention features. Core includes all Lite features and provides comprehensive network control and security. Premium includes all Lite and Core features, plus advanced security options like Cloud Firewall and Device Posture Security. Plus, it enables remote access with advanced network connections and adds NordLayer Browser Extension.

3. How do I assess my organization’s security needs?

Examine your industry’s compliance requirements, the sensitivity of your data, and the potential impact of security breaches. Your security needs should align with your risk profile and regulatory obligations.

4. What factors should I consider when thinking about scalability?

Consider your infrastructure growth first and whether your chosen plan can accommodate increasing network demands. Scalability is essential to ensure that your network can adapt to changes. Ultimately, you can always start with NordLayer Lite and move up when the time comes.

5. How do I determine the right level of control for my network?

Consider your IT team’s expertise and the complexity of your network infrastructure. More control may be necessary for large, intricate networks, while simpler networks may benefit from a user-friendly approach.

6. What features are suitable for remote work scenarios?

Core and Premium plans offer features like Smart Remote Access, Always On VPN, and Site-to-Site connections, making them ideal for supporting remote work and secure connectivity. Premium also adds NordLayer Browser Extension, which helps avoid geo-blocks and enhances poor internet connections.

7. Are there additional resources to help with the decision-making process?

Yes, NordLayer provides the Decision Maker’s Kit, which includes whitepapers, guides, and resources to help assess your organization’s network security needs.

8. Can I switch NordLayer plans if my needs change in the future?

Yes, NordLayer plans offer flexibility, allowing you to upgrade or downgrade your plan based on your evolving requirements. Contact our support for assistance with plan adjustments.

9. How can I get a personalized assessment of my organization’s needs?

Reach out to NordLayer’s expert team for a Custom plan. We can help you determine the most fitting plan based on your specific network and security requirements.

10. What level of support is available with each NordLayer plan?

Lite and Core plans include around-the-clock available support, while Premium offers priority support 24/7 for faster response times and dedicated assistance with critical issues.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

How ACE Online ensured intellectual property protection in the education sector

ACE Online is a higher education course provider in India, focusing on preparing students for government examinations or higher level education, including engineering certification. A wide range of comprehensive exercises from ACE Online help graduates enhance their qualifications for better employment opportunities. 

The startup provides on-demand videos and interactive Live Classes. It also offers an online mock test series, expanding learning possibilities. It’s a digital platform of ACE Engineering Academy which is one of the leading coaching institutes in India. ACE Engineering Academy was established in the year of 1995.

However, creating and managing interactive learning and online content posed certain problems. The provider must consider secure access to the platform, protecting intellectual property, and gerunding a digital setting for potential students. Shashank Kumar, Engineering Lead at ACE Online, shares a story of how the startup tackled data protection challenges.

The challenge

Finding ways to protect copyrighted content

ACE Online consists of diverse teams that include engineers, marketers, salespeople, and a production team that creates learning content. It is all about better productivity in the context of hybrid work and small teams. Yet, for a startup that provides examination materials, data security is crucial for business continuity.

“Different team collaboration, content access for online students, and security of intellectual property require different layers of security to establish overall platform protection.”

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The company needed to ensure that remote workers connecting from home to internal resources and systems were their authorized employees. Thus, the startup needed a solution that allowed employees to work from a distance and ensured secure connections.

Another challenge arises from the market in which ACE Online operates in. Although the company has a number of competitors, they are one of the industry leaders in India. Therefore, content protection, the main source of the company’s income, must be protected from a leak or a breach.

“Since the online courses are sufficiently secure, copyright enforcement is vital to maintain this delicate kind of content.”

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As the source of capital and business growth, educational content quickly became the center of security demand. The approach focused on ensuring an understanding of who logs into the platform. From content creators to technical teams—whoever needs to connect to the internal database and anything else work-related.

The solution

Secure and authenticated connection to the learning platform

NordLayer’s solution was the first VPN incorporated into ACE Online’s infrastructure. With a virtual private gateway setup, the startup kicked off network security for the entire organization, especially remotely working staff.

“Remote employees have to use NordLayer to the full extent. VPN setup is mandatory regardless of the communication method utilized.”

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The service has no disruptions and was extremely simple to roll out. An easy-to-use, approachable solution from the very beginning gives a good start. More importantly, with NordLayer, users don’t experience latency, although you can expect that from using a VPN tool.

“Internet speed isn’t that good in India. But with the NordLayer solution, ACE Online users don’t experience latency or service disruptions.”

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But how did the startup discover NordLayer? First, they were using the consumer VPN product NordVPN and found that there was a business alternative for securing company network access. Their positive experience with using the best in the market virtual private network tool led them to try out NordLayer, which proved to be the right choice.

Why choose NordLayer

NordLayer fulfilled ACE Online security requirements provided by the tech team. It had to secure but not interrupt the company’s daily operations. And it had to be compatible with our business use cases and provide security for different scenarios.

“Using the VPN ensured there were no security issues—our code and database are not exposed over the public Internet.”

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The startup has established rules that users and teams on what circumstances must be connected to the private network when working outside the office.

Hybrid connection enablement and security with NordLayer

It also depends on the task and exceptions, but VPN usage usually applies to those who work remotely. It allows teachers to stay at home and start classes for online students without the need to be present in the studio.

The outcome

Safeguarding intellectual property with a click

Cybersecurity is crucial in the online training market and, generally, in the education industry. However, in India, digital security isn’t that established yet. Cybersecurity is still adapting to the nation’s evolving technological landscape. This prompted the government recommendations for organizations to use VPN solutions as a cybersecurity measure.

“From an education provider’s point of view, the most important thing is to protect the content from being misused. It’s about the trust and credibility you provide to your students and institutions that seek qualified personnel.”

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Learning software that requires putting in a lot of work, time, and expertise is a valuable catch for competition, and in a matter of moments, you can be left without anything. Using NordLayer, the company can protect its content with a simple and intuitive solution setup.

“You can create very good software, but it won’t make sense if it’s not secured.”

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Therefore, securing your intellectual property matters for a successful business model, Shashank Kumar, Lead of Engineering at ACE Online, notes. And NordLayer provides user-friendly and robust security measures to accomplish it.

Pro cybersecurity tips

Identifying the right technological solutions and best engineering practices is a daunting task, often overwhelming. Yet, the insights of seasoned professionals are invaluable. That’s why Shashank Kumar, the Lead of Engineering at ACE Online, agreed to share some tips.

Protecting intellectual property and ensuring seamless team productivity are paramount for businesses. NordLayer’s secure network access solution embodies this commitment by offering an advanced VPN with Virtual Private Gateways. This fortifies the protection of sensitive intellectual assets and guarantees uninterrupted daily operations.

Furthermore, the integration of the NordLynx protocol showcases NordLayer’s dedication to speed and efficiency, ensuring peak team productivity without disruptions. When it comes to blending security with operational efficiency, NordLayer stands out as a beacon of modern digital protection—reach out to our team to learn more.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

Nord Security raised another $100M investment round

Nord Security, a global leader in internet privacy and security solutions, announced a $100M financing round from Warburg Pincus, a leading global growth investor. Existing investors participating in the round include Novator Ventures and Burda Principal Investments. The investment will be used to expand Nord Security’s product offering and accelerate growth through strategic mergers and acquisitions, allowing the company to enhance both consumer and business customers’ security even more.

Tom Okman and Eimantas Sabaliauskas, Co-founders of Nord Security

In April 2022, Nord Security raised $100M in its first-ever external investment round at a $1.6B valuation. In just over a year, by focusing on continuous growth and raising new funding, Nord Security doubled its valuation to $3B.

Nord Security, whose product suite includes the biggest and most popular VPN service in the world — NordVPN, password manager NordPass, network access security software for businesses NordLayer, and encrypted cloud storage NordLocker, had been bootstrapped for more than a decade before raising its first outside investment. It was able to leverage a sustainable business model to build a diversified revenue stream with a global user base and develop resilience to turbulence in the financial and venture capital markets currently felt by startup ecosystems all over the globe.

In 2022, Nord Security formed a group of companies with another popular consumer cybersecurity company — Surfshark. Surfshark’s product suite includes a consumer VPN, Antivirus, online data leak detection system Alert, online identity protection tool Alternative ID, a private search tool Search, and automated personal data removal system Incogni. The team behind Surfshark is highly focused on new products and innovations in the consumer privacy and security sector.

Nord Security was founded in Lithuania in 2012 by co-founders and co-CEOs Tom Okman and Eimantas Sabaliauskas. Their mission was to create internet security and privacy tools that are easily accessible to everyone. Today, Nord Security’s suite of products is trusted by millions of consumers worldwide and a range of businesses. Nord Security operates in more than 20 markets and employs around 2,000 professionals globally.

Warburg Pincus has invested more than $22B in technology companies since inception and is one of the most active growth investors in enterprise technology and cloud-based platforms. Notable technology investments include Avalara, Infoblox, NEOGOV, and Salsify. One of the firm’s core areas of focus is in backing growing cybersecurity companies, including investments in Aura, BitSight, Contrast Security, Crowdstrike, eSentire, and Zimperium.

Tom Okman, co-CEO and co-founder at Nord Security, said:

“Our users’ trust allowed us to remain on a sustainable and profitable journey for more than decade. In a saturated cybersecurity market, it is not enough to offer next-gen privacy and security solutions. They also have to be intuitive for both professional and casual internet users. We are grateful that Warburg Pincus shares that trust and our vision for the future of the internet. We will continue to address the needs of our users by bringing market-leading innovative features, informative marketing, and a holistic approach towards consumer and businesses cybersecurity needs. The new financing round, together with our investors’ experience and know-how, allow us to be in an even stronger position to make the Nord name synonymous with online privacy and security.”

Eimantas Sabaliauskas, co-CEO and co-founder at Nord Security, said:

“Modern cybersecurity requires cutting-edge innovations, and that’s where our talented professionals make Nord Security stand out. Over the years we focused on fostering a community where driven experts are welcomed and enabled to make radically better internet. The Nord community, made up of individuals from all corners of the globe, work together to make sure that our users can be safer online, every day. And we believe there are many who share our cause and our mission.”

Chandler Reedy, Managing Director, Head of Strategic Investments, and Co-Head of Business Services, who also joins Nord Security’s board, added:

“Nord Security is a market leader with a comprehensive track record of combatting cybercrime and data protection issues. With an attractive long-term outlook supported by state-of-the-art cybersecurity tools, Nord Security’s business model and strategy align well with our extensive experience in the cybersecurity sector. Leveraging the expertise of Warburg Pincus’ Capital Solutions team and its Capital Solutions Founders Fund, Nord Security is well positioned to gain further momentum in this complex market environment. The investment is being made out of the Capital Solutions Founders Fund. We look forward to working with Tom, Eimantas and their talented team to provide consumers peace of mind when navigating the internet.”

About Warburg Pincus

Warburg Pincus LLC is a leading global growth investor. The firm has more than $83B in assets under management. The firm’s active portfolio of more than 250 companies is highly diversified by stage, sector, and geography. Warburg Pincus is an experienced partner to management teams seeking to build durable companies with sustainable value. Founded in 1966, Warburg Pincus has raised 21 private equity and 2 real estate funds, which have invested more than $112B in over 1,000 companies in more than 40 countries. The firm is headquartered in New York with offices in Amsterdam, Beijing, Berlin, Hong Kong, Houston, London, Luxembourg, Mumbai, Mauritius, San Francisco, São Paulo, Shanghai, and Singapore. For more information please visit www.warburgpincus.com. Follow us on LinkedIn.

About Burda Principal Investments

Burda Principal Investments (BPI) provides long term growth equity for fast growing consumer digital and technology companies. BPI is a division of Hubert Burda Media which is one of Europe’s largest media and technology conglomerates with a strong investment track record in internet-centric businesses since 1998. At BPI, we have been partners of visionary entrepreneurs, leveraging Burda’s capital, brands and sector expertise, particularly in the areas of business expansion, internationalization, and localization. BPI is invested in a portfolio of highly successful and fast-growing digital and tech companies in Europe, the US, and Asia including Vinted, Bloom & Wild, Carsome, Moneybox, Zapp, Billease, and many more.

About Novator Ventures

Novator Ventures is an international growth equity fund. It seeks to identify disruptive trends driven by digitisation or technological innovation and then pick high-quality disruptor businesses that are driving these secular changes in their given industries. Novator Ventures offers founder and/or management teams an opportunity to capitalize on the back of an engaged, knowledgeable, and supportive investor. Amongst others, Novator Ventures previous investments include Zwift, Monzo, Tier, and AppLovin.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

Support remote workers: a comprehensive guide to seamless IT assistance

Remote work isn’t just a cool perk offered by a few forward-thinking companies anymore—it’s the new normal. With everyone craving flexibility and companies looking to save money and get the best talent, working from home has shifted from exception to expectation. 

IT support, always a big deal in the office, has become even more important now that many of us are logging in from our living rooms or kitchen tables. So, what should you know to keep tech hiccups from ruining your day? Stick around because we’re diving deep into the best IT practices to support remote workers.

5 biggest challenges remote workers face

Before we jump into the best IT support practices for a remote workforce, it’s vital to know what remote workers are up against. These aren’t just your typical office problems but different challenges.

Things like distance between team members, different time zones, and varying degrees of tech skills can turn simple tasks into complex puzzles while working remotely. Get ready because we’re about to unpack these unique challenges and give you the lowdown on dealing with them.

Ensuring devices are up-to-date

In a regular office, the IT team ensures everyone’s computer is updated. But when you’re working remotely, that’s usually on your remote workforce. Out-of-date software can slow remote workers down and make their systems less secure. Threat actors love finding old software because it’s easier to break into.

For companies, this is a big challenge. They need a solid plan to manage this so that remote employees update their devices without causing work delays or risking the person’s or company’s online security. The plan must be easy for everyone to follow, even if they are managers and not tech experts.

Resolving IT issues in a timely manner

When everyone is in the office, IT issues get sorted out fast. At home, it’s a different story. Remote employees might have to try fixing problems while chatting with an IT expert. This can take more time and doesn’t necessarily lead to a solution.

It gets even trickier when remote employees work in different time zones or have odd hours. Even if remote employee support is available all day, the ideal time to fix or manage a problem might be missed. Companies need a plan to make sure IT issues are addressed and resolved fast, no matter where their employees are.

Securing remote work environments

While your employees work remotely, their network becomes a part of your company’s network. This can be risky because many employees get remote access, and their devices may not be as secure. Bad passwords or insecure devices can offer hackers an easy way in.

Companies have difficulty ensuring their remote workforce follows good security practices outside the office across all their devices. The strategies for an office building might not work for someone’s living room. Businesses need to think creatively and always be on the lookout for risks that could affect everyone in the company.

Maintaining effective communication

Poor communication makes it harder to support remote workers, affecting productivity and morale. Clear communication in virtual meetings is essential for all remote work support teams. But technical problems can make this challenging. A glitchy video call can stop a meeting and lead to misunderstandings.

Poor communication is more than an annoyance—it hampers remote work. Unclear guidelines on file access or IT support can derail projects. Companies must improve communication methods to keep remote teams effective

Time management and work-life boundaries

When employees work from home, the line between work and personal life often blurs. This flexibility is a double-edged sword: while convenient, it can make it tough for employees to “switch off” and enjoy their time.

Companies should be proactive about this issue. One way to address it is by offering guidelines or formal training on managing time and setting healthy work-life boundaries. By doing this, a company can help employees get the most out of remote work, boosting productivity and overall job satisfaction.Remote employee onboarding checklist web

Best practices for remote workers’ IT support

When your team is remote, you need a game plan for tech support. Software should be up-to-date, and if tech issues pop up, you’ll need a way to tackle them quickly.

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In this section, we’ll share the key steps to ensure remote workers’ IT support is up to the challenge of supporting the whole remote workforce.

Embracing cloud technology for efficiency

When working remotely, accessing company resources via cloud technology like Google Drive or Dropbox is often essential. However, convenience isn’t the only factor; security is equally crucial. A Virtual Private Network (VPN) might be necessary for more sensitive internal resources for secure access.

Companies should consider using virtual private networks like NordLayer to ensure the organization’s data and cloud assets are more protected from threat actors. This can be done with the help of IP whitelisting (allowlisting).

This method gives remote workers access to the network by ignoring the firewall. And if the IP is not whitelisted, the user’s data doesn’t go through. IP allowlisting is excellent for Network Access Control (NAC), Software-as-a-Service (SaaS) user management, Internet of Things (IoT) security, and more.

24/7 availability of IT remote workers’ support

Technical problems can pop up anytime, and waiting until the next business day is often not an option. An IT team available 24/7 is essential for dealing with these unpredictable issues.

Implementing 24/7 IT support does not necessitate the overexertion of your current personnel. Through judicious scheduling and the strategic employment of remote support teams situated in diverse time zones, assistance can be made continuously available at a mere click of a button or a phone call.

Strengthening security measures

All devices that connect to your company’s network must be secure. You can’t afford weak links to secure access and protect important data. A good start is to set up identity access management solutions (IAM), two-factor authentication (2FA), or multi-factor authentication (MFA), where your remote workforce must provide more verification factors or methods of authentication before logging in.

Another effective measure is single sign-on (SSO), which lets users access many services with one login credential. This makes things easier for employees and lowers the chances of password-related security breaches.

Additionally, incorporating a Remote Access VPN solution like NordLayer can secure data transmission and safeguard sensitive information, offering an extra layer of security that’s crucial in a remote work setting.

Fostering communication and collaboration

Effective communication is the backbone of any remote work setup. Communication tools like Slack and Microsoft Teams are popular for remote workers because they do the job. But you’ll want to add an extra layer of security to these platforms.

Moreover, make sure you hold regular team meetings to keep everyone on the same page about the communication methods and how to use them.

Automated software updates

Ensuring that all software is updated with the latest security fixes is paramount for maintaining a secure remote work environment. While automating software updates is one straightforward approach, advanced features like NordLayer’s Device Posture Security offer an added layer of security. This feature checks if devices comply with multiple predefined rule sets and identifies unknown devices in the network.

Moreover, it ensures that the operating system and NordLayer application are up-to-date, thereby bolstering the security of your remote workforce. Importantly, IT teams are notified about non-compliant devices on the network, allowing for immediate corrective action.

Incorporating both automated software updates and device posture security measures will further fortify your network against potential vulnerabilities.

Best practices for remote team management

Managing a remote team has its own set of hurdles. From dealing with different time zones to ensuring everyone’s on the same page, the usual management playbook might not cut it.

Keep reading, and we’ll share essential tips to help you manage your remote team like a pro, ensuring you can handle the unique challenges that come with it.

Setting clear expectations

For a team working remotely, it’s crucial to know what’s expected. This isn’t just about which apps to use for talking or video meetings. There are other rules, too. For example, everyone might have to use a VPN all the time for better security. The remote workforce should contact IT support immediately if something looks off or doesn’t work right.

Also, there are usually other restrictions around what sites remote workers should not be able to access during work hours. Those include gambling sites, adult sites, or gaming during work. Features like DNS Filtering from NordLayer can help block these sites to ensure everyone is focused on work.

By laying down these rules clearly, DNS Filtering helps avoid misunderstandings and keeps the team on track.

Setting measurable objectives and deadlines

Goals help a team focus. Setting measurable objectives and giving honest feedback is even more critical in a remote setting. Deadlines help avoid slacking during the day, and measurable deadlines are about daily control to see if the worker’s productivity isn’t declining.

These objectives should be clear and achievable. They should also be reviewed periodically to make adjustments if necessary. This keeps the team engaged and ensures everyone contributes to the project’s success.

Fostering team engagement and well-being

Remote work can sometimes feel isolating. To counter this, managers should actively engage with team members to check their well-being. This can be done through regular one-on-one meetings or team activities designed to build rapport with remote staff.

In addition to work, focus on your team’s emotional and mental well-being. Provide resources, training, or activities that can help reduce stress and increase overall job satisfaction.

Streamlining project management

Managing projects remotely can be challenging. Use project management software that enables everyone to keep track of tasks and deadlines. This ensures that all team members can update their progress and stay accountable.

Consistency is key. Stick to one project management tool for all projects and ensure everyone knows how to use it. Regular updates and check-ins can also help track the project’s status and make necessary adjustments promptly.

Ease remote working issues with NordLayer

We’ve gone over a lot in this guide, from the daily challenges of remote work to how to make IT remote support problems less of a headache. Here is where a solution like NordLayer can help. It doesn’t just help keep your data safe, it makes your workday smoother by improving control access to company resources.

If you’re serious about making your remote work environment as secure and efficient as possible, NordLayer is a tool you should try. Having great remote work support is great, but protecting your network is the key—get in touch with NordLayer.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.

Addressing hybrid work challenges and leveraging opportunities for MSPs

Before the pandemic, the conventional office setup was the only method of working. This changed with the advent of the pandemic, making working from home the predominant trend. While these two options stand at opposite ends, currently, most businesses find themselves somewhere in the middle.

More than ever, businesses are embracing hybrid work models, combining the flexibility of remote work and structured arrangement of office setup. This is frequently done as a perk and a necessity to maintain operational resilience. While this trend benefits everyone, it’s also something that has created both opportunities and threats for managed service providers.

This article delves deep into secure remote network solutions, touching upon the challenges of changing work habits and identifying the use cases when a hybrid model truly shines.

Key takeaways  

  • Hybrid work models blend the flexibility of remote work with operational efficiency of traditional office setups.

  • Hybrid work expands the network perimeter to home and public networks, leading to varied security risks.

  • Data privacy challenges arise from its storage on personal devices or using non-approved cloud services and software.

  • External collaboration tools are the new main targets for hackers as sensitive information is shared and exchanged on these platforms.

  • Businesses need to adopt modern cybersecurity measures to ensure the safety of their remote workforce

The rising tide of hybrid work: challenges and threats

Many companies have adapted to hybrid working models where employees split their time between working from home (or another remote location) and working from the office. This is a mix of both remote and in-office work.

It’s expected that by the end of 2023, 71% of the workforce will be made up of individuals who either work entirely remotely or adopt a hybrid model, according to Gartner.

Two primary reasons mainly drove this:

  • Flexibility. It caters to different personal preferences and situations, allowing employees to choose how they want to work.

  • Productivity. Many businesses found that employees can be just as productive from home while having fewer people in the office can reduce utilities, office space, and resource costs.

It’s a mix of keeping employees happy and benefitting the business financially and operationally. However, this mixed environment is both a threat and an opportunity for MSPs.

Network security

Traditional security models operated under the assumption that most assets and users would be within a defined corporate network. With hybrid work, the network perimeter extends to home and public networks, making it harder to define and defend.

Employees’ home networks vary greatly in terms of security configurations. Some might have outdated routers, weak passwords, or other devices connected to the network that could be compromised. This variability presents potential points of entry for attackers.

Data privacy

Where and how data is stored, backed up, and handled can be a concern. Employees storing data on personal devices or using non-approved cloud services could expose them to unnecessary risks.

Employees might also use unapproved software or applications to complete their work. These unauthorized tools can pose significant data privacy risks if they don’t adhere to company data privacy standards.

Collaboration tools

Employees scattered across various locations require collaboration tools to move forward with projects. This also means that hackers rather than targeting organization’s internal systems, can focus on vulnerabilities of these collaboration tools. As these tools are beyond the control of the organization, there is always a risk that the vulnerabilities can be exploited to retrieve sensitive company data.

As the use of these tools increases, so does the need for enhanced security to prevent data breaches and phishing attacks.

Endpoint security

Not all remote setups have the same security standards as corporate networks. Personal devices might lack up-to-date security patches, firewalls, or other security measures, making them more vulnerable to attacks.

There’s a higher risk of data leakage in a hybrid work setup, especially if employees use personal devices to access corporate data. Without proper endpoint security, sensitive data can be exposed or transferred to insecure locations.

The evolution of work habits

COVID-19 has changed work habits that have seen people opting for various remote working setups. From working in summer residences to exotic destinations, the notion of a ‘workplace’ has expanded immensely. This has spawned a few main trends that have to be kept in consideration, especially from the perspective of MSPs.

Work from anywhere (WFA)

Employees now have more liberties regarding their work location. Companies can reduce office costs, and employees save on commuting. WFA also opens up a global talent pool, offers a better work-life balance, and reduces environmental impacts. The pandemic proved its effectiveness, with many businesses seeing stable or increased productivity.

Digital nomadism

The pandemic has given rise to the digital nomad culture, where individuals work while constantly traveling. To maintain productivity and remain secure, they heavily rely on network solutions.

The focus has shifted from hours worked to actual output. Work and life blend, encompassing travel, leisure, and job duties. As businesses operate globally, physical presence becomes less vital. This lifestyle encourages personal growth and cultural exposure. Many cities support digital nomads with coworking spaces for work and networking.

Essentials for securing remote teams

Remote work has presented new cybersecurity challenges for businesses. To counteract them, businesses must keep up with the times. Here are some considerations that are relevant for MSPs.

Multi-factor authentication (MFA)

MFA adds an extra layer of security by requiring two or more verification methods. The user must authenticate through two checks to access an account or system.

Without MFA, attackers can use brute force methods to guess passwords. With MFA, even if the password is guessed, the attacker would need a second form of authentication. MFA is a powerful and relatively simple solution to many of these challenges and is an essential tool in the modern cybersecurity toolkit for remote teams.

VPN solutions

The primary function of a VPN is to encrypt data being sent between the remote worker and the company’s internal network. This encryption ensures that even if hackers intercept the data, they cannot easily decipher its contents.

With a VPN, remote workers can securely access files, databases, and applications on the company’s internal network from anywhere. This access is often facilitated through secure authentication methods, such as multi-factor authentication, ensuring only authorized individuals gain access.

Regular security training

Cybersecurity coaching is essential for all employees but especially critical for remote teams. Many security incidents occur due to a lack of awareness. Employees may not know the latest phishing techniques or understand the risks of using public Wi-Fi networks. Training sessions keep these issues front of mind, reminding employees of best practices.

With regular training, companies can set clear expectations for employees regarding what behaviors are acceptable and what are not. This clarity helps reduce mistakes and ensures everyone is on the same page.

Device management

As the number of remote workers has risen dramatically, so too have the security challenges associated with managing and maintaining devices that are not physically present in a central office.

Device management systems allow IT teams to control all company-issued devices. This ensures that the devices adhere to corporate policies and compliance standards, regardless of physical location.

How can NordLayer help?

Secure remote network solutions are vital in today’s changing work environment. As businesses continue to adapt to new ways of working, ensuring the safety of their data and systems remains a top priority for MSPs.

By recognizing the challenges and potential threats, companies can better prepare themselves, ensuring seamless and secure operations. Yet, for that, turning to trustworthy partners might be necessary.

NordLayer helps growing teams seamlessly transition into hybrid models by providing network and resource access management solutions. The Zero Trust approach at the core of our offerings allows us to protect online resources and ensure easy access for employees. Virtual Private Gateways offer top-tier security with dedicated servers. They encrypt your online data, are highly customizable, and let you control access with role-based privileges. They also work smoothly with major login providers.

Benefit from premium VPN protection, enhanced security with multi-factor authentication, and continuous network monitoring. Plus, there’s no hardware needed, and it’s easily tailored to your business.

Interested in becoming a partner? Protect your clients and broaden your market opportunities with NordLayer.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.