EasyVista, the leading IT-dedicated platform for secure service management, seamless automation, and data-driven AI enablement, has been named the Emerging Innovator in the SPARK Matrix™: Enterprise Service Management 2025 report, in addition to being positioned as a Strong Contender among leading global vendors.
According to Nipuna Mohan, Analyst, QKS Group, “EasyVista’s unique capabilities in workflow automation, IT service management, and self-service support enable organizations to streamline service delivery, enhance user experiences, and increase operational efficiency. The platform’s integration of AI-driven virtual agents and intelligent process automation empowers users to resolve issues independently, reducing service desk workloads and ensuring faster response times. With comprehensive asset management and easy-to-customize dashboards, EasyVista provides a unified view of IT and business services, enabling IT teams to anticipate needs and make faster, smarter decisions.”
At the core of every successful ESM initiative is a strong, empowered IT foundation. EasyVista’s platform is purpose-built to help IT teams lead transformation with confidence—bringing together ITSM, ITOM, and AI-driven automation into a unified solution that reduces complexity, enhances service quality, and supports enterprise-wide innovation. By streamlining IT operations first, organizations are better positioned to extend service management capabilities across the enterprise—driving operational efficiency and scalability.
“This recognition as an Emerging Innovator reflects our continued commitment to empowering IT as a true business partner in driving enterprise success,” said Patrice Barbedette, CEO of EasyVista. “At EasyVista, we provide the ITSM and AI-driven automation tools that enable IT teams to lead with confidence—streamlining enterprise-wide workflows, enhancing collaboration, and transforming employee and customer experiences. By turning complexity into opportunity, we help organizations scale with agility and thrive in today’s AI-driven digital landscape.”
The positioning underscores the company’s investment in AI technologies to meet the evolving ESM needs of customers. By embedding AI-driven automation, intelligent process orchestration, and data governance into the platform, EasyVista empowers IT teams to accelerate service delivery and unlock greater business value in an increasingly data-driven landscape.
Access the report at: https://info.easyvista.com/2025-spark-matrix-for-esm
About EasyVista
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.
About Version 2 Digital
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
