Windows monitoring with Sysmon requires custom XML configuration for effective security logging. Integrating Sysmon with a SIEM like Pandora SIEM enhances centralized analysis, threat detection, and correlation for robust security management and operational efficiency.
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Copenhagen, Denmark – May 8, 2025 – Keepit, a global provider of a comprehensive cloud backup and recovery platform, today announced its win at the Cloud Security Awards. Keepit secured the title of “Best Security Solution for Data Management / Data Protection” for the second year running, underscoring its position as a leader in cloud data protection. Keepit was also a finalist in the “Best SaaS Security Solution” category.
Headquartered in Copenhagen, Denmark, with offices in the US, Germany, France and the UK, Keepit provides leading data protection to over fifteen thousand companies across the globe.
“We’re proud to receive recognition for Keepit’s leading data protection platform. The continued move to store and secure data in the cloud has resulted in huge amounts of business-critical cloud data that is vulnerable to human error, ransomware attacks, or service provider downtime. Securing data in our vendor-independent cloud ensures uninterrupted access to your company’s most critical asset – data,” says Michele Hayes, CMO at Keepit.
Key benefits of the Keepit platform include:
CEO of The Cloud Awards, James Williams, said: “We’re extremely proud to reveal the winners of The 2025 Security Awards. Cybersecurity is becoming more and more prevalent within the consciousness of people everywhere, not just within businesses. These awards provide a platform for those organizations that help keep our data safe and secure to celebrate their outstanding work.
Keepit has proven to amongst the very best in the industry at what they do – impressing our judging panel throughout the awards program with their ingenuity, and dedication to great security practice. We offer them huge congratulations on their deserved victory in what was a tightly-contested program. We look forward to seeing how they build on this success in the months and years to come.”
So, what is data governance and how does it relate to cyber resilience?
Existing under the broad umbrella of data management, data governance is a program — implemented via policies and standards — intended to ensure the availability, quality, and security of an organization’s data in accordance with applicable regulations and obligations (e.g., adhering to industry standards, fulfilling requirements for certifications, etc.).
Within data governance, data classification is the process of separating and organizing data into relevant groups (“classes”) based on their shared characteristics, such as the level of sensitivity, risks they present, and the compliance regulations that protect them.
An intelligent data governance program delivers several beneficial outcomes for organizations:
Of course, disaster recovery planning cannot start without a clear understanding and mapping of your data and its significance to your business. What data is crucial for us to continue running our operations? Who needs access to which data to do their job? Where do we store all of this critical data?
Knowing the answers to these questions will start your journey towards ensuring continuity in cases of data loss or cyberattacks. This is achieved through an efficient and effective data governance framework.
I hope that, with our new report in hand, CISOs and CIOs will be able to future-proof their modern, data-driven enterprises through effective data governance.
About Keepit’s new report, “Intelligent data governance: Why taking control of your data is key for operational continuity and innovation.”
Our report takes a practical approach to data governance by offering a resource to organizations for creating or adopting a framework that works best for them.
Key takeaways from the report:
-Major trends shaping enterprise IT
-The importance of “always-on” data
-Resilience against data loss and corruption
-Data governance as an investment
-A practical approach to data governance
-10 questions for board discussions
About Keepit
At Keepit, we believe in a digital future where all software is delivered as a service. Keepit’s mission is to protect data in the cloud Keepit is a software company specializing in Cloud-to-Cloud data backup and recovery. Deriving from +20 year experience in building best-in-class data protection and hosting services, Keepit is pioneering the way to secure and protect cloud data at scale.
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
Puppet Enterprise Advanced embeds security remediation into the heart of infrastructure automation unlocking seamless DevSecOps collaboration.
MINNEAPOLIS, APRIL 22, 2025 — Perforce Software, the DevOps company for global teams seeking AI innovation at scale, today announced the release of its latest platform update for Puppet Enterprise Advanced, designed to streamline DevSecOps practices and fortify enterprise security postures. This release incorporates more advanced and proactive remediation options, allowing organizations to accelerate their response to security vulnerabilities by fostering greater collaboration between platform and security teams.
Today’s threat landscape is evolving rapidly in both agility and sophistication thanks in part to the misdirected power of AI. However, the divide between infrastructure management and security operations creates a critical bottleneck to a swift response. A 2024 study by Statista reported that the average age of cyber vulnerabilities is 229 days leaving companies and their customers vulnerable to security breaches and being found to be non-compliant. Still, companies trying to solve this problem are being challenged by rapid scaling of infrastructure, inefficient operational practices, and an ongoing global cyber skills shortage.
Puppet’s latest platform update enables enterprises to rapidly address known vulnerabilities by integrating security remediation within core infrastructure workflows to accelerate responsiveness to identified threats. Embedding this capability into established processes gives operations and security teams a shared understanding of their security posture and automates critical remediation tasks to eliminate inefficient cross-functional handoffs.
“Vulnerabilities continue to increase, with around 40,000 known vulnerabilities in 2024. Because of this explosion in vulnerabilities, the mean time to remediate continues to increase, leaving companies extremely vulnerable to attacks. Enterprises must combat this by integrating security with infrastructure automation to shorten the vulnerability remediation cycle,” said Tzvika Shahaf, Vice President of Product Management at Perforce. “Our new release empowers organizations to unlock a collaborative DevSecOps environment by shrinking the opportunity window for attackers. In future Puppet releases, the pace will quicken further with human-in-the-loop, AI-driven automation.”
Puppet enables the platform team to support security initiatives to improve resiliency and reduce the MTTR (mean time to remediate). Lowering risk, improving efficiency, and reducing cost is accomplished by providing:
About Perforce
The best run DevOps teams in the world choose Perforce. Perforce products are purpose-built to develop, build and maintain high-stakes applications. Companies can finally manage complexity, achieve speed without compromise, improve security and compliance, and run their DevOps toolchains with full integrity. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce is trusted by the world’s leading brands to deliver solutions to even the toughest challenges. Accelerate technology delivery, with no shortcuts.
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
Summary: MediBillMD specializes in revenue cycle management for healthcare providers. Their teams work from South Asia, yet they must securely access PHI based in the U.S.
MediBillMD is a service-based company that provides end-to-end revenue cycle management for clinics and healthcare providers. They manage the billing of claims and the reimbursement process. They also handle:
Here’s a simplified version of the revenue cycle they manage:
MediBillMD handles the billing and collection tasks, so clinics can focus on patient care. They are experts at ensuring providers get paid for services rendered.
Alex Walker, Assistant VP Business Development and Sales, explains:
“We work with protected health information, so we must comply with HIPAA guidelines. We also need secure remote access to electronic medical records (EMRs) for our providers. We can’t do this without a dedicated U.S. IP address, and that’s where NordLayer helps us run operations smoothly.”
MediBillMD’s main office is in Dallas, Texas. Their operations team works primarily overseas. They needed:
They turned to NordLayer to fulfill these requirements.
MediBillMD had tried another solution that didn’t work well. They switched to NordLayer because of user-friendly management, strong support, and familiarity with Nord’s products.
“Nord is well-known. The support is good, and the prices are competitive. I was already using NordVPN personally, so I recommended NordLayer. We want to become an enterprise soon, and NordLayer fits those plans.”
Deployment was straightforward:
“Everything takes 2 or 3 minutes.”
MediBillMD’s teams must access U.S.-based websites and EMRs from other regions. Some websites block non-U.S. traffic. The dedicated U.S. IP solves that.
When employees begin work, they automatically connect to the NordLayer VPN to reach EMRs and billing websites. Without the VPN, they can’t access any resources at all.
MediBillMD also has a Business Associate Agreement (BAA) with each clinic. This ensures that PHI can be accessed without storing data locally. By using the dedicated IP, each clinic knows exactly where MediBillMD’s requests come from, and no PHI gets saved on local systems.
MediBillMD enforces an Always On VPN policy:
“There’s an option that only allows the internet connection when the VPN is on.”
This approach eliminates accidental data exposure and keeps PHI protected at all times.
MediBillMD blocks certain sites by using DNS filtering. They can tailor these policies to ensure employees don’t accidentally access risky domains.
“We can also explore other NordLayer solutions, like network segmentation, as we grow.”
MediBillMD values an all-in-one cybersecurity solution. They don’t want multiple vendors for separate tasks. NordLayer meets those needs:
They plan to add more dashboards for HIPAA audits in the future. For now, they focus on a smaller volume of analytics. As they expand, they’ll integrate more features.
Organizations handling PHI must follow strict security rules to stay HIPAA-compliant. These practices help prevent breaches and block unauthorized access. While designed for healthcare, they also benefit other industries managing sensitive data.
Alex Walker, Assistant VP Business Development and Sales @MediBillMD
MediBillMD needs a dedicated U.S. IP to serve their remote workforce and U.S. clients. Here’s what they did:
For healthcare companies like MediBillMD, an all-in-one solution helps maintain compliance, boost security, and simplify IT.
A Server with a dedicated IP starts at $40 per month. Other security features come in the Core NordLayer plan.
About NordLayer
NordLayer is an adaptive network access security solution for modern businesses – from the world’s most trusted cybersecurity brand, Nord Security.
The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
We’ve all heard it: “Put the customer first.” But without the right systems in place, it’s just a slogan.
Effective service desk processes turn that idea into something real. They help teams respond to issues quickly, handle requests properly, and keep things running smoothly.
The service desk is more than just a help line. It’s often the first point of contact when things go wrong, and how it operates plays a big role in user satisfaction and business stability.
But a service desk can only do its job well if it’s supported by clear, reliable processes. Without them, things break down—requests fall through the cracks, tickets pile up, and frustration grows.
In this article, we’ll walk through the core service desk processes that every organization should consider, and how to set them up in a way that’s useful, not overwhelming.
Here are the essential service desk processes that help keep support consistent, clear, and effective:
This is the process for handling unplanned issues—anything from a broken laptop to a system outage.
What matters most:
The faster you can organize and route the issue to the right person, the less downtime your users experience.
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Not all tickets are about problems. Many are requests for things like new software, system access, or equipment. These are usually straightforward—but only if there’s a process in place.
Make it easier by:
This keeps the service desk from getting bogged down with simple tasks.
This is about figuring out why recurring incidents happen—and fixing the root cause so they don’t happen again.
How to make it work:
It’s not just about solving today’s issue—it’s about avoiding tomorrow’s.
Good support teams don’t solve the same problem over and over. They document their work and make that knowledge easy to find.
Tips:
This helps reduce ticket volume and speeds up responses.
This process makes sure everyone’s expectations are aligned—what support can do, how fast it should happen, and how success is measured.
What it involves:
It’s about building trust through consistency.
Processes only help if they’re actually followed. Here’s how to get them working inside your team:
Start by reviewing how support is currently handled. What works? What causes delays? What do users complain about?
Fixing small gaps is usually better than rebuilding from scratch.
Once you define how things should be done, make it official.
Consistency starts with clear direction.
Automation is useful when it takes care of repeat tasks or reduces delays—not when it adds complexity.
Focus on:
Less manual work means more time for the issues that really need attention.
You don’t need a dozen dashboards—but you do need basic metrics that show how things are going.
Then adjust your processes where needed.
Why Use EasyVista?
Once your processes are in place, you need a platform that supports them—not one that gets in the way.
EasyVista Service Manager is built for teams that want to:
It’s flexible, easy to use, and designed to help teams respond faster without cutting corners.
[Learn more about how EasyVista can support your service desk.]
A fast, reliable service desk isn’t just about smart people—it’s about smart processes. Clear steps, good documentation, and the right tools all make it easier to support users well, every time.
If your support team is overwhelmed, scattered, or stuck in reactive mode, start with your processes. Make them clear, keep them simple, and revisit them often. That’s how good support gets better over time.
1. What are the key service desk processes?
The five most important are: Incident Management, Request Fulfillment, Problem Management, Knowledge Management, and Service Level Management.
2. How does automation help?
It takes care of repetitive work, speeds up ticket handling, and reduces mistakes—especially with common requests.
3. Why choose EasyVista Service Manager?
Because it supports all the core processes with tools that are reliable, customizable, and easy to manage.
About EasyVista
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
