June 2^nd 2022, Ghent/Brussels – Awingu is proud to have received the Data News “Digital Workplace Innovator of the Year” Award at yesterday’s Data News “Awards for Excellence 2022” event in Brussels Expo. The awards are the results of a solid selection process by the editorial staff of Data News, its readers and a jury of ICT professionals and thought leaders.

Back in 2016, Awingu won the Data News “Startup of the Year” Award. Hence, we see last night’s honor as a sign of recognition of our maturity and growth within the industry in the past 6 years. Given the fact that we were running against household names such as Delaware and Dell Technologies in the “Digital Workplace Innovator” category, we are all the more inspired to continue our mission to aid companies with their workspace transformation by making secure remote work available anywhere, on any device.

The number of cyberattacks increases every day. Most notably, ransomware attacks are continuously on the rise: not a day goes by or a new ransomware attack and data breach are mentioned in the press. But what is ransomware exactly, and which types are there? How do these ransomware attacks happen, and what can you do to prevent them? In this blog post, we’ll formulate an answer to all of these questions.

What are ransomware attacks?

Ransomware is a type of malicious software (malware), that is used by cybercriminals to encrypt a (portion of a) device’s data, rendering it no longer accessible. To regain access, criminals will demand a big ransom payment before they will give the decryption key or deactivate the lock screen. But, of course, it’s better to mitigate your chances of getting attacked to begin with – rather than paying the ransom. To put more pressure on the victims regarding the ransom demand, the hackers can use specific ransomware software to not only encrypt files but also search for sensitive data and send this information back to the hacker. During this type of malware attack, ransomware groups often spend much time unnoticed in the operating system, while searching for the most valuable data to exploit. If organizations then do not want to pay the ransom, the malware attacker often threatens to publish the stolen data online, which has disastrous consequences.

Who are ransomware attack targets?

In general, anyone can become the target of ransomware attacks. However, looking at the most recent data breaches in 2022 alone, it’s clear that hackers will focus on organizations that work with a lot of personal files and sensitive data, big user groups, and possibly smaller IT teams (such as in education or healthcare). Furthermore, they also tend to target industrial players as disruptions in their IT processes pose prominent problems for the company’s supply chain.

Which types of ransomware attacks are there?

A wide range of ransomware variants are being used, but let’s take a look at the most common ones:

• Crypto ransomware or ‘encryptors’: This type of malware is perhaps the most famous one. A cybercriminal will encrypt files and to keep the decryption key, for which you will have to pay ransom. Notable examples are CryptoLocker, GoldenEye, WannaCry, …
• Locker ransomware: This ransomware variant will block your basic computer functions. You won’t have access to your device and you’ll only see one lock screen or popup with the message that your files and applications are inaccessible and that you need to pay a certain amount of money before gaining access again.
• Scareware: A type of malware designed to scare or manipulate people into visiting website pages or downloading malware-infested software. This is done by using social engineering tactics and popup ads. The goal is to make users believe they need to buy or download software (which is actually malicious). Some examples of scareware are: PC Protector, SpySheriff, Antivirus360, …
• Doxware: With this term, we refer specifically to ransomware that is used to get personal data. They compromise the privacy of the employees by getting access to photos and sensitive files, after which they will threaten to release the data. Often attackers will deliberately target specific victims for this type of attack.
• Ransomware as a service (RaaS): This is a business model for cybercriminals. Anyone, even without knowing how to code, can buy tools on the black market and use them for carrying out ransomware attacks. The tools are hosted and maintained by hacker collectives. Well-know RaaS providers are REvil, DarkSide, Maze, …

How do ransomware attacks happen?

Ransomware operators try to gain access to the company’s network or system via different techniques. Very often, they will try to do this via individuals in the organization, but they can also attempt to infect systems directly. The following list highlights some of the most common ways ransomware attacks happen.

• Phishing: Criminals send employees of your organization an email that contains a malicious link or malicious attachments. It could be that the link goes to a website hosting a hostile file or code, or that the attachment has a download functionality built in. If one of the people at the company clicks on or opens the content of the phishing emails, malicious software could be installed and the ransomware infects the systems.
• Insufficiently protected network: If you’re acting proactively in securing your network, cybercriminals can attempt to exploit multiple vulnerabilities and attack vectors to get in and let their malicious software do its thing.
• Open RDP: Using RDP without any security measurements is something cybercriminals like to see, as they can exploit its weaknesses. That way they get access to the company’s system. Researchers found 25 vulnerabilities (!) in some of the most popular RDP clients (FreeRDP, Microsoft’s built-in RDP client, …) used by businesses in 2020.
• Insecure VPN connections: VPN tunnels directly from your employees’ devices to your network. Together with RDP, the UK National Cyber Security Centre identified VPN as one of the largest risk factors for a ransomware attack, because malicious software from the client device can enter your corporate network remotely.

Examples of major ransomware attacks in 2022

Every day, another major organization is the victim of a ransomware attack. Some recent victims were:

• Government systems in Costa Rica (May 2022): Cyberattack targeting systems from tax collection to importation and exportation processes through the customs agency. Furthermore, they also got access to the social security agency’s human resources system and the Labor Ministry. The Conti cartel has been demanding a lot of money for the attack. In the meantime, they have been starting to publish stolen information as they were tired of waiting for the ransom.
• Florida International University (April 2022): Data breach that impacted the sensitive information of students and faculty. BlackCat was behind the attack.
• The Scottish Association for Mental Health (March 2022): The health organization was targeted by a ransomware gang that impacted the IT systems. More than 12GB of personal and sensitive data was leaked online. Behind the attack was RansomEXX ransomware gang.
• KP Snacks (February 2022): The hackers of the Conti gang were able to steal many sensitive documents like samples of credit card statements, spreadsheets including employee personal data, and confidential agreements, … They published even more of these data online after not receiving the ransom in time.
• Moncler (January 2022): At the beginning of the year, the luxury Italian fashion giant became the victim of a data breach following an attack by ransomware gang BlackCat. Afterward, the company explained that various data had been impacted. The data was not only related to customers, but also to current and previous employees, as well as to suppliers, and business partners.

These are only a handful of thousands of (publicly known) examples. Ransomware attacks are not limited to certain verticals or countries. Without the right security measures in place, everyone can become a ransomware victim.

Why are ransomware attacks rising?

Shift to hybrid and remote working

Ransomware attacks are on the rise as ransomware groups are continuing to adapt their techniques in this changing digital world. With the acceleration of remote working and shift to hybrid working, malicious actors are not only focusing on organizations in general but are also targeting individuals to gain access to the operating systems, files, and applications of companies.

More and more people are working outside the office networks. A lot of companies have set up a remote working solution in a quick way as they were surprised by the worldwide pandemic. However, in multiple cases businesses chose insecure solutions to do this (e.g. via opening RDP endpoints or facilitating ‘naked’ VPNs). The result was that they created gaps in their cybersecurity defense, which makes them an easy target for malware.

Financial benefits for ransomware group

Another reason for the rise is that more criminal groups see the benefit of ransomware attacks as companies tend to (in most times) pay the ransom. It can be a quick money win for them. Stealing and threatening to leak the data has been working well for these ransomware gangs, so we see a clear shift from denial of data to data extraction. Let’s take a look at how you can prevent making them rich.

Best practices to prevent ransomware attacks and spreading

Nobody wants to pay the ransom or wants to have encrypted files and encrypted data, right? So how can organizations prevent such ransomware attacks? How can you defend yourself? We’ve listed some best practices of ransomware protection for you:

• Inform and train your employees:
  • IT admins shouldn’t click on unknown links or open malicious mail attachments, and should always use strong passwords with MFA enabled.
  • Facilitate security awareness training for your employees. The above is more difficult to enforce on your employees, so it is fundamental that you make them aware and train them in cybersecurity hygiene.
  • Phishing emails and social engineering attacks are still very popular techniques with cybercriminals to target individuals to make them the gateway into the organization’s computer system. Make sure your employees are aware of these practices so that they can recognize and counter them when they face an attempt.
• Data backup:
  • Backup files and applications regularly.
  • Make sure to secure your offline data backups as well, and check that they are not connected permanently to the computers and networks that they are backing up.
• Network segmentation:
  • If you have an infected system, make sure that malware cannot spread to another computer system by segmenting production and general-purpose networks.
  • That way, if somebody is using an infected computer and infects one of the smaller networks, you can try to isolate the ransomware before it spreads further.
  • This also gives the IT team more time to remove ransomware without it spreading throughout the entire organisation.
• Review port settings:
  • Open RDP ports are one of the most common ways ransomware attacks are initiated. Using ‘naked’ RDP port 3389 to give employees remote access is opening the door for hackers and saying: “Welcome, this way please!”
  • Another port that is often targeted is Server Message Blocked port 445.
• Limit user access privileges:
  • To block ransomware from entering, define the permissions of users thoroughly.
  • Set limitations to which applications, desktops, and files they have access.
  • Add security layers in line with the Zero Trust model as you can not trust anyone, even if it’s an authorized employee. Make sure you have control over what each user or user group can access or do.

What to do if you’re a victim of a ransomware attack

What can you do if you are the victim of a ransomware attack? Let’s check out the most common ways to recover from a ransomware infection.

• Do not make a ransom payment: Firstly, stay calm and don’t rush into paying the ransom. It will only encourage criminals to keep on doing this. (And how can you be sure that the ransomware attackers will give your data back after you paid?)
• Identify the source of the ransomware: Try to find out what the point of entry of the ransomware was. Talk with your users to find out who experienced the first signs of the attack.
• Isolate the infected machines: You don’t always know how fast the ransomware could be spreading, but disconnect all devices from the network as soon as possible. This may help reduce the impact of a company-wide ransomware infection.
• Report the attack to the authorities: This is a crime, and you should report it to the police. They could also be able to help you as they have access to more powerful resources for this type of crime.
• Restore your data: If you have been taking regular backups of your data, you can use those off-site or cloud backup files to restore your data. This is why you should have a backup data strategy so you can move forward quickly without losing too much time. However, be careful as some ransomware may have been for months in your systems and therefore in your backups as well. You should always run an anti-malware solution on your backups first to check.

How can Awingu help with ransomware prevention?

Awingu is a unified workspace that makes it possible for a company to enable secure remote access to file servers, applications, and desktops for its employees. Our customer use it as an extra protection layer to secure ‘naked’ RDP, as well as to provide a secure alternative to VPNs. Users can access the workspace via the browser and nothing needs to be installed on the device. So even if they are using an infected device, there is no direct connection to the company’s network, so you don’t have to fear a ransomware infection. Awingu comes with various built-in security capabilities that will help you secure the access:

• Browser-based workspace
• Built-in MFA
• Anomaly detection and monitoring in the dashboard
• SSL encryption
• No local data on the end-user device
• Granular usage control
• Context-awareness
• …

If you want to learn more about how Awingu can help you protect your organization against ransomware attacks, click here!

Evere is a Belgian municipality with 43.000 inhabitants, in the Brussels-Capital Region with 1.220.000 inhabitants. In the municipal administration, there are about 300 computer users, working in different departments each with their own needs and work requirements. At the end of 2019, the IT team was looking for a simple and secure solution to enable teleworking for their employees.

Long before working with Awingu, the municipal administration of Evere had implemented the Citrix solution for all its users both within the municipal administration, as well as to allow employees to work remotely on an occasional basis. Over time, limitations encountered with certain specific business applications resulted in a mixed fleet of classic computers and Citrix workstations.

Too much complexity

In 2019, before the health crisis, the situation was as follows: two different solutions for workstations, one of which (Citrix) was slowly being upgraded or replaced by another solution.

“Managing two different technologies but especially the complexity of the Citrix configuration means more complex management, a higher level of skill for the IT team and higher support costs when faced with more advanced technical issues.”

“Managing two different technologies but especially the complexity of the Citrix configuration means more complex management, a higher level of skill for the IT team and higher support costs when faced with more advanced technical issues.”

Philippe Fournier
Responsible for IT at the Municipality of Evere

Working from home

To continue to make remote working possible and in anticipation of the implementation of structural teleworking, the IT team had already initiated before the start of the pandemic to look for another solution to replace their current configuration.

When the need for teleworking exploded in 2020 due to COVID, the team was pleased to have identified and begun implementing an ideal solution like Awingu.

Advantages of Awingu

Working with Awingu brings only advantages, both for the IT department and for the end users of the municipal administration of Evere, explains Philippe :

“The licensing model is very transparent and easy, especially when compared to other solutions like Citrix or VMware, where you need a consultant just to explain the model to you. Awingu offers competing licenses, so the only choice you have to make is whether to buy or rent the licenses.”

Philippe Fournier
Responsible for IT at the Municipality of Evere

In addition, he is very pleased that he can purchase Awingu through the CIBG’s central purchasing office. In their catalog, you can find Awingu licenses. All Brussels administrations that have joined the central purchasing office can buy Awingu licenses in compliance with public procurement legislation but without the administrative burden. When Philippe heard about this possibility from a colleague in Sint-Agatha-Berchem, a long-time Awingu customer (as well as 80 other local authorities in Belgium), he immediately saw the great advantage.

In addition, the IT team explained to him that it was relatively easy to install, set up and configure Awingu. For end users, Philippe adds, it couldn’t be simpler:

“Just go to the web, enter a predefined custom url, provide your username and password and you’re in. Then you can easily work with any application (legacy, web, SaaS) or file needed, all in a secure environment. If necessary, you can even mandate that some or all of the integrated MFA solutions be used at no additional cost.”

Philippe Fournier
Responsible for IT at the Municipality of Evere

For now, they are only using Awingu to facilitate teleworking in a seamless and consistent manner. Other goals are to enable secure remote access for external contractors via Awingu as well.

In this blog we’ll give an overview about what a cyber insurance is and what you need to get it. Furthermore, we’ll talk about why multi factor authentication (MFA) has become a mandatory requirement to get one of those cyber insurance coverages.

What is cyber insurance?

What does cyber insurance mean?

A cybersecurity insurance or cyber liability insurance is a coverage against financial losses caused by cyber incidents (for example data breaches) and offers technical and recovery support.

To define the cost of your insurance, cyber liability insurers will look at multiple risk-factors, like for example, what industry you’re in, which way the organization covers data and of course, which security measures the organization already has in place.

There are various requirements that insurance companies define for organizations to be eligible for the insurance coverage. One of the most fundamental ones that most insurers ask for nowadays is Multi factor authentication (MFA).

All depends of course on the type of insurance you take.

It is important to understand that a cyber insurance coverage will not help you to identify cyber risks themselves, nor will they eliminate these. However, when your organization would be hurt by a cyber attack or data breach, having a cyber liability insurance will help you to, for example, recover compromised data, restore personal identities, or repair your damaged computer systems.

Some examples of events that could be covered by your insurance:

• Data loss or breach (after hacking, employee theft, loss of memory stick, …)
• Computer fraud
• Business interruption due to a breach

Keep in mind that an insurance like this will protect you financially regarding your digital assets, but it won’t be able to cover every possible risk.

What does cyber insurance not cover?

Cyber liability insurance doesn’t cover claims of property damage or bodily injury. For this, you will need a general liability insurance, as a cyber one does not protect you against these claims.

Furthermore, your insurance (probably) also won’t cover:

• Potential lost profits in the future.
• Cost of restoring and improving your computer systems to a higher level of functionality than they were following a cyber event.
• Loss of value caused by the theft of intellectual property from your company.
• A lawsuit for any potential vulnerability in the systems of your organizations before a breach.

How much does cybersecurity insurance cost?

It’s not possible to give an exact answer on this question as it really depends of the protocols and systems you already have in place for cybersecurity. Cyber insurers will look at your current state to provide you with an exact cost of the cyber insurance policy. However, we see that the prices have been increasing on the cyber insurance market. So be sure to investigate what you can do to lower your premium.

How can you get a cybersecurity insurance?

What do you need to get such a cyber liability insurance? What is expected by cyber insurance providers to have in place already when looking for an insurance? To purchase one, you’ll have to provide information about your security controls to insurance underwriters.

What do you need to get a cyber insurance?

Insurance providers (like for example Hiscox, Chubb, AIG, The Hartford, …) will carry out a cyber insurance risk assessment to define your premium and coverage limits. You will have to fill out a questionnaire about your cybersecurity protocols, IT risk management, protocols, … The better you score on this one, the less expensive your coverage will be.

One of the minimum common requirements to get one nowadays is having Multi Factor Authentication (MFA) enabled for administrators and privileged users. This cyber insurance MFA mandate exists, because the additional layer is seen as a fundamental access security measure to protect not only on-site but also remote access. If you only use a password, cyber insurers will believe compromised accounts are inevitable for your organization’s future.

Of course, securing a password with MFA (for privileged and not privileged access) is no silver bullet that can protect against every attack, but it’s certainly a vital layer organizations will need. This MFA insurance requirement is thus something you’ll have to keep in mind when considering an insurance.

Furthermore, there are some more steps that (often) are standard requirements to get a cyber insurance:

• All PCs must have antivirus software (up to date)
• Company network must be protected by a firewall
• Companies should back up business data, by using external media or a secure cloud service (this should be done regularly)
• Users that want to have or gain access must follow a secure process

What can you do extra to lower your cyber insurance?

There are multiple steps you can take to lower your premium. We’ve listed 5 of the most common industry practices that you should definitely take a look at:

• Organize regular cyber training for employees
• Make sure stored data is limited and restrict network access
• Have 24/7 monitoring of suspicious activity
• Provide solid recover procedures

What is Multi factor authentication (mfa) and why do you need it?

What does Multi factor authentication mean?

Authentication means the process of verifying the identity of a user. With Multifactor authentication this process exists of at least 2 different authentication factors. We speak specifically of two factor authentication when there are only 2 factors, and even that is already better than just one factor.

Knowledge factor

One factor to authenticate can be something you know like a password or a pin. Sometimes the knowledge factor can also be a security question that you’ll need the answer to gain access.

Possession factor

You can authenticate with something you have, like for example your phone. By using authenticator applications on your device, you can then receive a one-time code, that only works during a restricted time. Or you can receive a SMS code with a security key that you then fill in.

Inherence factor

This refers to something you ‘are’, more specifically biometric data. Sometimes fingerprints or face IDs are used to recognize the user’s identity.

Why do you need to implement MFA?

Multi factor authentication is seen as the extra layer to authentication that organizations need to avoid that compromised passwords can lead to a compromised network. If you adopt MFA as an extra security measure, you can protect your sensitive data, even if there are compromised credentials.

Often criminals of cyber threats try to gain broader access via individual users, and they have various strategies (phising, password spraying, credential stuffing, …) to get these passwords. If you use credentials with this extra security step like MFA, you’re making it more difficult for them.

To minimize the impact of cyber attacks on your IT infrastructure, insurers will inform you on this mfa insurance requirement for security when you’re reaching out to them.

How can you mitigate your organization’s remote access cybersecurity risks?

Awingu aggregates different applications, desktops and file servers and makes them available (with the possibility of single sign on) for your remote workforce in the browser via its ‘RDP-to-HTML5’ gateway. As Awingu runs completely in the browser, it’s possible to work on a Chromebook, iPad, mobile device, laptop, … any device really!

A variety of security features come bundled with our all-in-one solution:

• Browser-based solution: All runs and stays in the browser. No direct connection with the end-user device, so no need to install extra antivirus software on the PC.
• Secure authentication process: MFA is built-in, or you can integrate another commercial platform that you already have in place.
• Context-awareness: It’s possible to define geo locations and/or IP addresses as safe zones per user (group) or feature.
• No local data: There is no data stored locally on the device, ever.
• Auditing: Access to various auditing capabilities like session recording, usage control, anomaly detection, …

Sources

• https://duo.com/resources/videos/cybersecurity-insurance-and-mfa-what-you-need-to-know
• https://www.tenfold-security.com/en/cyber-insurance/
• https://www.nationwide.com/lc/resources/small-business/articles/what-is-cyber-insurance
• https://quicklaunch.io/mfa-now-becomes-mandatory-to-get-cyber-insurance-coverage-from-a-cyberattack/
• https://www.redteamsecure.com/blog/how-to-lower-your-cybersecurity-insurance-premiums
• https://www.rhisac.org/risk-management/how-to-reduce-your-cyber-insurance-premium/
• https://www.insurancebusinessmag.com/us/news/cyber/cyber-insurance-key-loss-drivers-and-how-to-mitigate-them-397978.aspx
• https://www.criticalinsight.com/resources/news/article/the-top-10-things-to-do-to-lower-your-cyber-insurance-premiums