2025 彙整 - Page 32 of 135

Parallels Desktop 26: Ready for macOS Tahoe

A look at the new features and improvements in the latest version of Parallels Desktop.

Parallels Desktop 26 has been launched with full support for the new macOS Tahoe 26 and Windows 11 version 25H2. This release focuses on providing a more seamless, stable, and secure experience for users who need to run multiple operating systems on their Mac.

Key Features for Individual Users

Seamless macOS Tahoe 26 Support

Parallels Desktop 26 is built to handle the new background process changes and restrictions in macOS Tahoe, ensuring that key features like **Coherence Mode** and setup routines continue to work smoothly. The new version also includes visual updates to match the new “Liquid Glass” aesthetic of macOS Tahoe.

Accurate Disk Space Visibility

Windows virtual machines can now accurately see the available disk space on your Mac’s hard drive. This helps you better manage storage, preventing slowdowns, freezes, and crashes that can occur during large installations or disk-intensive tasks.

Key Features for Businesses & IT Teams

Simplified Single-App Deployment

Parallels Desktop 26 includes new documentation and tools that allow IT administrators to easily deploy and manage a single Windows application on a Mac without giving end-users the full Windows or Parallels interface. This is ideal for specialized workflows and legacy applications.

Jamf Pro Integration

IT teams can now monitor and manage Windows OS updates within virtual machines using Jamf Pro and other mobile device management (MDM) platforms. This gives administrators better control over their virtual environments.

SOC 2 Type II Compliance

The new release has successfully completed a SOC 2 Type II audit, demonstrating Parallels’ strong commitment to security, availability, and privacy. This helps enterprise IT teams meet their internal and external compliance standards.

About Parallels
Parallels® is a global leader in cross-platform solutions, enabling businesses and individuals to access and use the applications and files they need on any device or operating system. Parallels helps customers leverage the best technology available, whether it’s Windows, Linux, macOS, iOS, Android or the cloud.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Parallels 2025

Caddy Webserver Data in Graylog

If you’re running Caddy Webserver on Ubuntu, Graylog now has a new way to make your access logs more actionable without tedious parsing or manual setup. The new Caddy Webserver Content Pack, available in Illuminate 6.4 and a Graylog Enterprise or Graylog Security license, delivers ready-to-use parsing rules, streams, and dashboards so you can quickly turn raw logs into structured, searchable insights.

What is Caddy Webserver?

Caddy is a popular web server because it’s lightweight, easy to configure, and comes with automatic HTTPS by default, thanks to its built-in Let’s Encrypt integration. It supports modern protocols like HTTP/2 and HTTP/3, offers simple yet powerful configuration through a human-friendly syntax, and runs efficiently with minimal dependencies. Developers and system administrators appreciate Caddy’s security-focused defaults, cross-platform support, and ability to serve static files, reverse proxy applications, and handle complex routing with minimal setup.

What This Pack Does

The Caddy Webserver Content Pack is purpose-built for environments running Caddy version 2.7.x on Ubuntu. Once installed, it automatically parses access logs into Graylog schema-compatible fields, tagging each event with the GIM code 180200 (http.communication) so they integrate seamlessly into your security workflows.

Included in the pack:

Stream: Illuminate:Caddy Webserver Messages – created automatically if it doesn’t exist, with routing rules preconfigured.
Index Set: Caddy Webserver Logs – pre-defined and ready for tuning after installation.
Parsing Rules: Extracts structured fields such as remote IP, HTTP method, URI, status code, and more.
Dashboard: Creates a dashboard overview with message counts, severity, response codes, request paths and others.

Requirements

To use this pack, you’ll need:

Ubuntu/Linux with standard Caddy log paths.
Filebeat with Graylog Sidecar for log delivery.
Graylog Enterprise or Graylog Security with Illuminate installed.

Getting Logs into Graylog

Configure Graylog Server

Create a global Beats input in Graylog.
Generate a Graylog REST API token.
In Sidecar, create a Filebeat configuration for Linux and set:

filebeat.inputs:
  - input_type: log
    paths:
      - /var/log/caddy/*
    type: filestream
    fields_under_root: true
    fields:
      event_source_product: caddy_webserver

Install and Configure Sidecar on the Caddy Host

wget https://packages.graylog2.org/repo/packages/graylog-sidecar-repository_1-5_all.deb

sudo dpkg -i graylog-sidecar-repository_1-5_all.deb

sudo apt-get update && sudo apt-get install graylog-sidecar

Edit /etc/graylog/sidecar/sidecar.yml with your Graylog server URL and API token, then install and start the service.

Install Filebeat

wget -qO - https://artifacts.elastic.co/GPG-KEY-elasticsearch | sudo apt-key add -

sudo apt-get install apt-transport-https

echo "deb https://artifacts.elastic.co/packages/oss-8.x/apt stable main" | sudo tee -a /etc/apt/sources.list.d/elastic-8.x.list

sudo apt-get update && sudo apt-get install filebeat

sudo systemctl enable filebeat

sudo systemctl start filebeat

Why Log Caddy Webserver Logs?

Logging Caddy Webserver logs gives you more than just HTTP request history — it can directly support security, performance, troubleshooting, and compliance use cases. Here’s a breakdown.

Security Monitoring

Detect Malicious Activity
- Identify brute-force login attempts, directory traversal (../) exploits, or repeated 404s from the same IP.
- Spot unusual request patterns that could indicate reconnaissance or a botnet probe.
Track Suspicious Clients
- Find requests with unusual User-Agent strings, malformed headers, or high request rates.
GeoIP Correlation
- See where requests are coming from and detect anomalies (e.g., sudden traffic from countries where you have no users).

Performance & Optimization

Monitor Response Times
- Track slow requests by path, method, or upstream target.
- Correlate spikes in latency with backend or network issues.
Traffic Analysis
- Understand peak usage hours, top requested endpoints, and request method distribution.
Bottleneck Identification
- Pinpoint routes causing high CPU/memory usage due to expensive processing.

Troubleshooting & Incident Response

Error Investigation
- Analyze 4xx and 5xx patterns to quickly identify misconfigurations or service failures.
Debugging
- Review request/response logs when APIs or web apps behave unexpectedly.
Historical Context
- See what happened leading up to an outage or anomaly.

Compliance & Audit

Regulatory Requirements
- PCI DSS, HIPAA, SOC 2, and similar frameworks often require logging of all access to sensitive systems.
Forensic Evidence
- Maintain an immutable record for post-incident analysis or investigation.
Retention Policies
- Store logs in a central system to meet audit trail requirements.

Integration & Automation

Centralized Observability
- Send Caddy logs to Graylog to correlate with application, system, and security logs.
Alerting
- Trigger alerts for abnormal traffic patterns, high error rates, or possible DDoS events.
Automated Blocking
- Integrate log-based rules with WAFs or firewalls to block malicious IPs in real time.

Graylog Enterprise and Security

By operationalizing your Caddy logs in Graylog, you can quickly detect anomalies, identify suspicious requests, and feed relevant data directly into your threat detection and response workflows. For more info on what fields are available click here

About Graylog
At Graylog, our vision is a secure digital world where organizations of all sizes can effectively guard against cyber threats. We’re committed to turning this vision into reality by providing Threat Detection & Response that sets the standard for excellence. Our cloud-native architecture delivers SIEM, API Security, and Enterprise Log Management solutions that are not just efficient and effective—whether hosted by us, on-premises, or in your cloud—but also deliver a fantastic Analyst Experience at the lowest total cost of ownership. We aim to equip security analysts with the best tools for the job, empowering every organization to stand resilient in the ever-evolving cybersecurity landscape.

About Version 2 Digital

API 威脅、機器人攻擊與隨機流量高峰：AWS WAF + Cloudbric WMS 如何在 2025 年保障您的安全

API 威脅、機器人攻擊與流量高峰：
AWS WAF + Cloudbric WMS 如何在 2025 年確保您的業務安全

在 2025 年，數碼版圖已成為一個高風險的戰場。API 成為新的前線，自動化機器人數量已超越人類用戶，而超大流量的 DDoS 攻擊規模達到了前所未有的程度。對於在 AWS 上營運的企業來說，標準的、開箱即用的安全防護已遠遠不夠。您需要的是專家管理、情報驅動的防禦。

這正是 Cloudbric WMS 發揮作用之處，它能將您的 AWS WAF 從一個簡單的工具，轉變為一個人員齊備、全面的安全營運中心。

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1. 挑戰：攻擊者已進入「BOSS 模式」

2025 年的威脅數據明確顯示：攻擊的複雜性和數量，正讓手動防禦不堪重負。

趨勢	數據點
API 攻擊爆炸性增長	2024 年 Web 應用程式與 API 攻擊達 3,110 億次，年增 33%。
機器人數量超越人類	自動化流量現佔網路 51%；僅惡意機器人就佔 37%。
流量高峰即攻擊信號	超大流量 HTTP DDoS 攻擊 (>1 億 pps) 季增 592%。
業務邏輯濫用	OWASP 現將「無限制存取敏感業務流程」列為關鍵 API 風險 (API6:2023)。

雖然 AWS WAF 提供了具備低延遲邊緣保護的堅實基礎，但它將最關鍵的任務——持續的規則調整、誤報管理和主動式威脅分析 —— 留給了您。這在「擁有工具」和「擁有真正的安全解決方案」之間，造成了一個危險的差距。

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2. 解決方案：Cloudbric WMS——在 AWS WAF 之上疊加情報與專業知識

Cloudbric WMS 透過在您現有的 AWS WAF 部署之上，疊加三項關鍵能力來彌補這一差距。

能力	提供的價值
先進情報技術棧	來自全球情報源的即時威脅 IP 評分、一個能分析 WAF 日誌以偵測異常和機器人指紋的 AI 引擎，以及一個擁有 91.53% 偵測率的專有規則引擎 (Tolly BMT)。
全天候專家支援	一個全球安全營運中心 (SOC) 作為您團隊的延伸。我們的專家分析師能解讀警報、處理事件、在數分鐘內推送緩解措施，並提供符合您業務邏輯的客製化規則諮詢——沒有第一線客服腳本，沒有延遲。
具洞察力的可視性	一個統一的營運儀表板，為您和我們的專家提供清晰的流量與威脅視圖，而高階主管級威脅報告則為稽核和策略規劃提供所需洞見。

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3. 攻防速查表

親眼見證其中的差異。以下是常見的複雜攻擊，在使用與不使用 Cloudbric WMS 的情況下，處理方式有何不同。

威脅情境	原生 AWS WAF	搭配 Cloudbric WMS
針對未記載 API 端點的 GraphQL 注入	需要手動建立複雜的正規表示式 (Regex) 規則。	自動學習的 API 結構結合行為偵測，能自動攔截攻擊。
AI 驅動的價格爬蟲機器人集群	機器人控制功能可攔截已知的惡意機器人，但複雜的機器人可能繞過。	威脅 IP 評分能立即攔截低信譽來源，同時透過無頭瀏覽器指紋辨識和分鐘級速率限制來阻止集群攻擊。
突發的 7 Tbps DDoS 攻擊	依賴預設的 ACL 速率限制；您的團隊需在事後分析日誌。	我們的 24/7 SOC 會立即升級處理、應用地理過濾來阻擋攻擊節點，並在 15 分鐘內提交一份無需您介入的事件報告。
濫用「大量訂購」API 流程 (API6)	沒有針對業務邏輯濫用的特定、開箱即用的防護。	一套客製化的業務邏輯規則，包含交易上限和異常評分，能有效防止此類濫用。

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4. 數分鐘完成部署，無需數月

入門過程簡單快捷。

在 AWS Marketplace 上訂閱 Cloudbric WMS。
委派存取權限給您現有的 AWS WAF 及相關資源 (如 CloudFront)。
基準日誌記錄開始，我們的威脅 IP 評分模型會自動建立。
我們會在 **48 小時的「僅監控模式」**下運行，同時由我們的 SOC 調整任何誤報。
啟動攔截模式，您將開始收到每週的規則優化和高階主管威脅報告。

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5. 經實證的業務成果

成果	Cloudbric WMS 的影響
更少誤報	透過先進的威脅 IP 評分和專家調校，最多減少 40%。
更高偵測率	91.53% 的 OWASP Top-10 偵測率，相比領先的競爭對手低於 70% (Tolly，2024 年 2 月)。
更快緩解速度	歸功於我們的 24/7 SOC，平均緩解時間少於 5 分鐘。
備受信賴的信譽	獲認可為 AWS WAF Ready 與 ISV Accelerate 合作夥伴，並榮獲多項業界大獎。

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6. 立即行動

準備好將您的 AWS WAF 升級為一個全天候、精通 API 的防護盾了嗎？立即開始您的 Cloudbric WMS 免費試用，親身體驗即時威脅 IP 評分、專家級 SOC 洞察以及零日規則更新的強大功能。

FAQ

Q1. Cloudbric WMS 會取代 AWS WAF 嗎？
A. 不會。它透過先進的情報、專業的 SOC 監控和更高精度的規則來擴展和增強 AWS WAF，同時確保您的流量安全地保留在 Amazon 的全球邊緣網路上。

Q2. 威脅 IP 評分是額外費用嗎？
A. 不，它是包含在所有 WMS 方案中的核心功能。評分會透過 Cloudbric 的全球威脅情報源進行即時更新。

About Penta Security

Penta Security takes a holistic approach to cover all the bases for information security. The company has worked and is constantly working to ensure the safety of its customers behind the scenes through the wide range of IT-security offerings. As a result, with its headquarters in Korea, the company has expanded globally as a market share leader in the Asia-Pacific region.

As one of the first to make headway into information security in Korea, Penta Security has developed a wide range of fundamental technologies. Linking science, engineering, and management together to expand our technological capacity, we then make our critical decisions from a technological standpoint.

About Version 2

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products. Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

2025 Penta Security Cloudbric

CIO MarketPulse Survey: State of SaaS Data Protection

Key insights into how senior IT leaders are managing cloud data security.

A new survey of over 300 senior IT decision-makers in the US, Europe, and Asia-Pacific reveals significant gaps in how organizations are protecting their data in the cloud. The findings highlight the need for more robust, independent backup solutions to ensure business continuity in an increasingly complex threat environment.

Over-reliance on Native Backup

The survey found that **37% of respondents** rely solely on the native backup capabilities of their SaaS applications. This approach leaves them vulnerable to data loss and service disruptions, as native backups often have limitations.

Long Recovery Times

A staggering **11% of respondents** reported that it would take them a month or longer to recover data after a loss event—or that they might not be able to fully recover at all. This highlights a critical risk to business operations and continuity.

Recent Data Loss Events

Almost half of the organizations surveyed, specifically **49% of respondents**, have experienced a major data loss event in the past year, underscoring the real and immediate threat facing businesses today.

The Demand for Segregated Storage

Senior IT decision-makers are recognizing the need for independent backup solutions. **61% of respondents** stated that physically segregated storage is a key requirement for modern SaaS backup, showing a clear shift in industry priorities toward greater data security and control.

Download the report

Defining data governance and data classification

So, what is data governance and how does it relate to cyber resilience?

Existing under the broad umbrella of data management, data governance is a program — implemented via policies and standards — intended to ensure the availability, quality, and security of an organization’s data in accordance with applicable regulations and obligations (e.g., adhering to industry standards, fulfilling requirements for certifications, etc.).

Within data governance, data classification is the process of separating and organizing data into relevant groups (“classes”) based on their shared characteristics, such as the level of sensitivity, risks they present, and the compliance regulations that protect them.

Data governance underpins cyber resilience plans

An intelligent data governance program delivers several beneficial outcomes for organizations:

It helps to ensure the availability, quality, and security of an organization’s data, making it a foundational pillar of business continuity.
Data governance helps improve overall data accuracy and impacts outcomes based on that data — which can range from comparatively simple day-to-day business decisions and operations to more complex, forward-looking initiatives including AI-focused programs.
It helps to support organizational efforts to comply with regulations and other obligations, making it a cornerstone of compliance.
An effective data governance program also permeates the entire organization, increasing data literacy, data accessibility, and data scalability.

Do you know where your data is?

Of course, disaster recovery planning cannot start without a clear understanding and mapping of your data and its significance to your business. What data is crucial for us to continue running our operations? Who needs access to which data to do their job? Where do we store all of this critical data?

Knowing the answers to these questions will start your journey towards ensuring continuity in cases of data loss or cyberattacks. This is achieved through an efficient and effective data governance framework.

I hope that, with our new report in hand, CISOs and CIOs will be able to future-proof their modern, data-driven enterprises through effective data governance.

About Keepit’s new report, “Intelligent data governance: Why taking control of your data is key for operational continuity and innovation.”

Our report takes a practical approach to data governance by offering a resource to organizations for creating or adopting a framework that works best for them.

Key takeaways from the report:

-Major trends shaping enterprise IT

-The importance of “always-on” data

-Resilience against data loss and corruption

-Data governance as an investment

-A practical approach to data governance

-10 questions for board discussions

Get the full report

Data governance Cyber resilience Data protection IT leadership

About Keepit
At Keepit, we believe in a digital future where all software is delivered as a service. Keepit’s mission is to protect data in the cloud Keepit is a software company specializing in Cloud-to-Cloud data backup and recovery. Deriving from +20 year experience in building best-in-class data protection and hosting services, Keepit is pioneering the way to secure and protect cloud data at scale.

About Version 2 Digital

Keepit 2025

ESM vs. ITSM: Expanding Service Management Beyond IT

ESM 與 ITSM：將服務管理擴展至 IT 以外的領域

Enterprise Service Management (ESM) extends the proven principles of IT Service Management (ITSM) across an entire organization. As companies apply these service-oriented practices to departments beyond IT, the strategic value of service management grows, aligning technology, business processes, and company-wide goals.

However, ESM isn't a one-size-fits-all solution. The decision to focus on ITSM or expand to ESM depends on an organization's maturity, needs, and strategic priorities. This article clarifies the relationship between these two concepts, exploring their similarities, differences, and the conditions under which an ESM strategy makes the most sense.

What is IT Service Management (ITSM)?

IT Service Management (ITSM) is the strategic framework for how an organization designs, delivers, manages, and improves its technology services. Using dedicated tools and workflows, ITSM focuses on aligning IT services with the needs of the business and its customers. The primary goal is to enhance business performance, boost productivity, and increase user satisfaction by managing IT effectively.

ITSM provides structure to core IT functions, helping organizations achieve business objectives while optimizing budgets. The de facto framework for implementing ITSM is ITIL® (Information Technology Infrastructure Library), which outlines 34 practices, including key processes like:

Incident Management: Restoring normal service operation as quickly as possible.
Problem Management: Identifying and addressing the root causes of incidents.
Change Management: Controlling the lifecycle of all changes to minimize disruption.
Asset Management: Tracking and managing IT assets throughout their lifecycle.

Benefits of ITSM

When an IT department is central to business operations, a mature ITSM practice delivers significant advantages:

Effective IT Governance:Secure and efficient management of the entire IT environment.
Faster Resolution:Rapidly address and resolve incidents and underlying problems.
Transparent Changes:Implement system changes with clear traceability and minimal risk.
Clear Visibility:Gain a comprehensive overview of IT assets and their interdependencies.

A Practical Example: Saxony State Office for Schools and Education (LaSuB)

LaSuB struggled with a complex and inefficient IT support system. By implementing a centralized ITSM solution with OTRS, they streamlined request management. Now, tickets and notes are easily routed to the correct teams, enabling even small groups to operate efficiently and deliver superior service.

What is Enterprise Service Management (ESM)?

Enterprise Service Management (ESM) is the application of ITSM principles, practices, and technologies to other business departments. Teams in areas like Human Resources (HR), Legal, Facilities, Finance, and Marketing adopt a service management model to structure their work, creating a consistent and high-quality service experience across the organization.

In short, ESM uses the ITSM blueprint to improve organization, visibility, communication, and efficiency on an enterprise-wide scale.

Benefits of ESM

A well-implemented ESM strategy enhances organization-wide processes and drives strategic business goals. Key benefits include:

Improved Service Experience:Customers and employees receive consistent, high-quality service without long waits or miscommunication.
Increased Agent Satisfaction:Support agents in every department benefit from clear structures and transparent workflows, reducing stress.
Cost Savings:Efficient, automated processes reduce both direct operational costs and opportunity costs.
Continuous Improvement:A structured service portfolio allows for active management and long-term optimization.
Enhanced Productivity:Automation of routine tasks frees up employees to focus on complex, value-added work.

ESM in Action: Employee Onboarding

Onboarding is a critical process that directly impacts employee retention. Without ESM, it can be a chaotic experience. With ESM, an automated workflow coordinates every step: HR initiates the process, IT provisions hardware and accounts, Facilities prepares the workspace, and the hiring manager receives a notification to prepare a training plan. The new employee arrives on day one with everything they need, ensuring a smooth and positive start.

Other examples include:

Internal Self-Service Portals:Employees can find answers to common questions about HR policies or facility requests without filing a ticket.
Streamlined Approvals:Structured workflows for financial or legal approvals ensure requests are tracked, escalated, and resolved within defined timelines.

Comparing ITSM and ESM: Key Similarities and Differences

Since ESM is an extension of ITSM, the two concepts share a common foundation in "Service Management." The primary distinction lies in their scope: "IT" for Information Technology versus "E" for Enterprise.

Shared Foundation

Both ITSM and ESM leverage the same core principles to deliver efficient, goal-oriented service:

Customer-Centricity:A strong focus on meeting the needs of the end-user (whether an external customer or an internal employee).
Efficient Workflows:Standardized processes that improve collaboration and save time.
Automation:Reducing manual errors and freeing up teams for more strategic tasks.
Self-Service:Portals that empower users to resolve simple issues 24/7.
Knowledge Management:Centralized knowledge bases with FAQs, guides, and solutions for faster support.
Common Tooling:Use of similar software to manage tickets, workflows, and services.

Key Differences

The core difference is the domain of application. ITSM manages technology services, while ESM expands this model to manage business services.

Aspect	IT Service Management (ITSM)	Enterprise Service Management (ESM)
Focus	IT-related services (e.g., system upgrades, access requests, application support).	Business-oriented services across departments (e.g., employee onboarding, contract approvals, facilities requests).
Scope	Confined to the IT department and its services.	Encompasses the entire organization (HR, Legal, Finance, etc.).
Strategic Alignment	Aligns IT performance with business goals.	Directly supports broader business goals like enterprise-wide cost savings and customer satisfaction.
Maturity	A well-established discipline with standardized frameworks like ITIL®.	An emerging practice that requires adapting ITIL principles to non-technical contexts.

In essence: ITSM perfects service delivery within IT. ESM scales those perfected practices across the enterprise.

ITSM or ESM: Which Approach is Right for You?

ITSM and ESM are not mutually exclusive; they represent a continuum of service management maturity. The real question is not if you should choose one over the other, but when you should expand from ITSM to ESM. An IT department with a mature ITSM practice is perfectly positioned to champion this evolution.

When to Focus on ITSM

A dedicated focus on ITSM is essential when:

The primary goal is to bring order and efficiency to a complex, interdependent IT environment.
Other business departments are not yet accustomed to process-oriented work and require foundational service management basics.

When to Adopt ESM

Expanding to ESM is the logical next step when:

Your ITSM practice is mature and consistently delivering value.
Inefficient cross-departmental processes (like onboarding or procurement) are creating bottlenecks and frustration.
Your organization is ready to standardize service delivery and leverage automation across all business functions.

The most effective approach is to build on your ITSM success. Evolve it step-by-step into a comprehensive ESM strategy, starting with a department like HR that handles a high volume of complex requests and can benefit immediately from structured service management.

Final Thoughts: Expand What Works

ITSM and ESM are different expressions of the same powerful principle: to deliver outstanding service efficiently and consistently. If ITSM is already succeeding in your IT department, you have a proven model for success that can benefit the entire organization.

While still less common than ITSM, ESM offers early adopters a significant competitive advantage. By creating a highly structured, results-driven service culture, ESM helps achieve critical business goals and fosters a more collaborative, efficient, and productive workplace.

關於 OTRS

OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.

About Version 2

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products. Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Network 2025 OTRS