What is a business continuity plan?
These days, cybercrime is rampant. It’s no longer a matter of “if” you’re going to suffer an attack but “when” it will happen. All companies want to be ready for any crisis – that’s where a business continuity plan comes into play.
Setting up a strategy helps understand the next steps during and following a potential cyber incident. So what is a business continuity plan, exactly? What does it encompass? And what makes it so important to organizations? Today, we’re exploring all these questions in-depth.
A business continuity plan (BCP) is a document that sets guidelines for maintaining or quickly resuming business operations during and after a disruption. Disruptions may include fires, floods, other natural disasters, cybersecurity incidents, or service outages. A BCP is a proactive strategy that aims to help organizations resume operations without significant downtime, safeguard resources, and maintain customer trust.
Despite their utility for business security, BCPs are not as common as expected. According to ZipDo, 57% of organizations that experience a business disruption don’t have a business continuity plan in place.
Business continuity vs disaster recovery plan: What’s the difference?
Sometimes, people use the terms disaster recovery plan (DRP) and business continuity plan (BCP) interchangeably. However, these are two separate types of plans. A business continuity plan helps organizations stay prepared to deal with a potential crisis and, hence, usually encompasses a disaster recovery plan. Although the two overlap and are often set into motion to optimize procedures during crisis events, their purposes differ.
The key difference between BCPs and DRPs is their goal. Business continuity plans aim to reduce downtime during the incident to a minimum. Disaster recovery plans focus on reducing any faults or abnormalities in the system caused by the event and returning things back to normal. They also tend to be more extensive, including additional steps like containing, examining, and restoring operations and covering employee safety measures.
In terms of functionality, a disaster recovery plan focuses on operational steps to restore data access to business as usual following an incident. On the other hand, a business recovery plan is set in place while the incident is still ongoing, ensuring that the operations proceed despite the circumstances.
Benefits of business continuity planning
The number of news headlines announcing data breaches has numbed us to the fact that cybercrime is very real and frequent and poses an existential risk to companies of all sizes and industries.
According to the 2023 Data Breach Investigations report, ransomware is present in 24% of all breaches and is among the top four most common types of cyberattacks. In fact, 24% of breaches involved ransomware, with damages costing businesses an average of $4.82 million.
Most cyberattacks are financially motivated, as the global cost of cybercrime exceeded $8 trillion in 2022 and is expected to exceed $13 trillion by 2028. The picture is quite clear — cybercrime is a lucrative venture for bad actors and potentially disastrous for those on the receiving end.
The importance of business continuity plans cannot be understated, as to thrive in these unpredictable times, organizations go beyond conventional security measures. Many companies develop a BCP parallel to secure infrastructure and consider it a critical part of the security ecosystem. The purpose of a business continuity plan is to significantly reduce the downtime in an emergency and, in turn, reduce the potential reputational damage and — of course — revenue losses.
Business continuity plan template
Business Continuity Plan Example
[Company Name]
[Date]
I. Introduction
Purpose of the Plan
Scope of the Plan
Budget
Timeline
The initial stage of developing a business continuity plan starts with a statement of the plan’s purpose. It explains the main objective of the plan, such as ensuring the organization’s ability to continue its operations during and after a disruptive event.
The Scope of the Plan outlines the areas or functions that the plan will cover, including business processes, personnel, equipment, and technology.
The Budget specifies the estimated financial resources required to implement and maintain the BCP. This includes costs related to technology, personnel, equipment, training, and other necessary expenses.
The Timeline provides a detailed schedule for developing, implementing, testing, and updating the BCP.
II. Risk Assessment
Identification of Risks
Prioritization of Risks
Mitigation Strategies
The Risk Assessment section is an essential part of the business continuity plan that identifies potential risks that can disrupt an organization’s critical functions.
The Identification of Risks involves identifying potential threats to the organization, such as cybersecurity breaches, supply chain disruptions, or power outages. This step is critical to understand the risks and their potential impact on the organization.
Once the risks have been identified, the Prioritization of Risks follows, which helps determine which risks require the most attention and resources.
The final step in the Risk Assessment section is developing Mitigation Strategies to minimize the impact of identified risks. Mitigation strategies may include preventative measures, such as system redundancies, data backups, and cybersecurity measures, as well as response and recovery measures, such as emergency protocols and employee training.
III. Emergency Response
Emergency Response Team
Communication Plan
Emergency Procedures
This section of the plan focuses on immediate actions that should be taken to ensure the safety and well-being of employees and minimize the event’s impact on the organization’s operations.
The Emergency Response Team manages the response to an emergency or disaster situation. This team should be composed of individuals trained in emergency response procedures who can act quickly and decisively during an emergency. The team should also include a designated leader coordinating the emergency response efforts.
The Communication Plan outlines how information will be disseminated during an emergency situation. It includes contact information for employees, stakeholders, and emergency response personnel, as well as protocols for communicating with these individuals.
The Emergency Procedures detail the steps during an emergency or disaster situation. They should be developed based on the potential risks identified in the Risk Assessment section. The procedures should be tested regularly to ensure their effectiveness.
IV. Business Impact Analysis
The Business Impact Analysis (BIA) section of a business continuity plan is a critical step in identifying the potential impact of a disruption to an organization’s critical operations.
The BIA is typically conducted by a team of individuals who understand the organization’s critical functions and can assess the potential impact of a disruption. The team may include representatives from various departments, including finance, operations, IT, and human resources.
V. Recovery and Restoration
Procedures for Recovery and Restoration of Critical Processes
Prioritization of Recovery Efforts
Establishment of Recovery Time Objectives
The Recovery and Restoration section of a Business Continuity Plan (BCP) outlines the procedures for recovering and restoring critical processes and functions following a disruption.
The Procedures for Recovery and Restoration of Critical Processes describe the steps required to restore critical processes and functions following a disruption. This may include steps such as relocating to alternate facilities, restoring data and systems, and re-establishing key business relationships.
The Prioritization of Recovery Efforts section identifies the order in which critical processes will be restored based on their importance to the organization’s operations and the overall mission.
Recovery time objectives (RTOs) define the maximum amount of time that critical processes and functions can be unavailable following a disruption. Establishing RTOs ensures that recovery efforts are focused on restoring critical functions within a specific timeframe.
VI. Plan Activation
The Plan Activation section is critical in ensuring that an organization can quickly and effectively activate the plan and respond to a potential emergency.
The Plan Activation Procedures describe the steps required to activate the BCP in response to a disruption. The procedures should be clear and concise, with specific instructions for each step to ensure a prompt and effective response.
VII. Testing and Maintenance
This section of the plan is critical to ensure that an organization can effectively respond to disruptions and quickly resume its essential functions.
Testing Procedures may include scenarios such as natural disasters, cyber-attacks, and other potential risks. Clear objectives, testing scenarios, roles and responsibilities, and evaluation criteria to assess the plan’s effectiveness are also part of the procedural structure.
The Maintenance Procedures detail the steps necessary to keep the BCP up-to-date and relevant.
The Review and Update Procedures describe how the BCP will be reviewed and updated regularly to ensure its continued effectiveness. This may involve reviewing the plan regularly or after significant changes to the organization’s operations or threats.
What should a business continuity plan checklist include?
Organizations looking to develop a BCP have a lot to consider. Variables such as the organization’s size, its IT infrastructure, personnel, and resources all play a significant role in developing a continuity plan. Remember, each crisis is different, and each organization will have its own view on handling it according to all the variables in play. However, all business continuity plans include a few fundamental elements.
Clearly defined areas of responsibility
A BCP should define specific roles and responsibilities for emergencies. You must detail who’s responsible for what tasks and clarify what course of action a person in a specific position should take. Clearly defined roles and responsibilities in an emergency event allow you to act quickly and decisively and minimize potential damage.
Crisis communication plan
In an emergency, communication is vital. It is the determining factor in crisis handling. Establishing clear and effective communication pipelines is critical. Alternative communication channels should not be overlooked either. Make sure to outline them in your business continuity plan.
Recovery teams
A recovery team is a collective of professionals who ensure that business operations are restored as soon as possible after the organization confronts a crisis.
Alternative site of operations
Today, when we think of an incident in a business environment, we usually think of a cybersecurity-related event. However, as discussed earlier, a BCP covers many possible incidents. In a natural disaster, determine potential alternate sites where the company could continue to operate.
Backup power and data backups
Whether a cyber event or a real-life physical incident, ensuring that you have access to a power source is crucial to continue operations. A BCP often contains lists of alternative power sources like generators, locations of such tools, and who should oversee them. The same applies to data – regularly scheduled backups can significantly reduce potential losses incurred by a crisis event.
Recovery guidelines
If a crisis is significant, a comprehensive business continuity plan usually includes detailed guidelines on how the recovery process will be carried out.
Business continuity planning steps
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Here are the 3 main business continuity plan pillars that an organization looking to develop a BCP should consider:
Risk assessment and impact analysis
Any business continuity planning process should start with the identification of potential threats and vulnerabilities. All threats and vulnerabilities should be prioritized and systematized so that the organization can take steps to mitigate and manage them.
Once risks are identified, they should be followed by an assessment of the potential impact of these disruptions on critical business functions and resources. The analysis phase should also include assessing different levels of risk. This will help determine the most essential services or systems that have to be maintained during a crisis and how long they can stay offline before causing significant damage to the business.
Recovery strategies and plan development
Once you have a clear overview of the potential risks your company could face, start developing a plan. Create a draft and reassess it to see if it accounts for even the smallest of details, including alternative locations, communication plans, and how to restore critical functions.
Implementation, testing, and maintenance
A business continuity plan cannot be completed without regular implementation, testing, and maintenance:
Implement the BCP within the organization by providing staff with training sessions to familiarize them with the plan.
Run through a variety of scenarios in training sessions to assess the plan’s overall effectiveness. By doing so, everyone on the team will be closely familiar with the business continuity plan’s guidelines.
Tune your continuity plan to recent developments to ensure the plan remains relevant as the business and landscape change.
Business continuity planning standards
Business continuity plans don’t just appear out of thin air. They must strictly adhere to industry standards, including ISO and regional standards, to ensure that business is sufficiently prepared for a crisis scenario.
Following a standard is advantageous to businesses as the relevant information and the requirements are continuously being updated. This ensures that the implemented strategies don’t fall behind the security requirements. The ISO 223XX standard series, in particular, aims to provide a clear and internationally recognized framework for continuity planning.
ISO 22301
ISO 22301, or the Security and Resilience Standard, provides organizations with a framework to plan, operate, improve, and otherwise maintain response and recovery strategies. The business continuity plan acts as the documented management system (known as a business continuity management system, or BCMS) that aims to prevent disruptive incidents and, if they occur, ensure a full recovery. It goes hand in hand with ISO 22313.
ISO 22313
This business continuity plan standard provides guidance on implementing the ISO 22301 requirements. It details the precise steps on how the business continuity management system should be implemented in an organization.
ISO 27001
ISO 27001 provides a framework for managing information security. This standard ensures that an organization implements the right risk assessment and controls to upkeep the development, improvement, and protection of information management systems (ISMS). The NordPass ISMS is certified according to ISO 27001.
ISO/IEC 27031
These guidelines cover the principles of how ready an organization’s information and communication technology (ICT) infrastructure should be for business continuity. It covers all potential events and incidents that may impact the infrastructure, leading to the implementation of a BCP.
ISO 31000
ISO 31000, or the Risk Management Standard, exists to help all organizations handle potential risks. Its main purpose is to allow organizations to compare their internal risk management practices to the global standards. However, ISO 31000 can’t be used for certification purposes.
Level up your company’s security with NordPass Business
A comprehensive business continuity plan is vital for the entire organization’s security posture. However, in a perfect world, you wouldn’t have to use it. That’s is where NordPass Business can help.
Weak, reused, or compromised passwords are often cited among the top contributing factors in data breaches – unsurprising, considering that an average user has around 170 passwords. Password fatigue is real and significantly affects how people treat their credentials. NordPass Business counters these issues.
With NordPass Password Manager for IT Teams, your team will have a single secure place to store all work-related passwords, credit cards, and other sensitive information. Accessing all the data stored in NordPass is quick and easy, which allows your employees not to be distracted by the task of finding the correct passwords for the correct account.
NordPass Enterprise helps keep your corporate credentials secure at all times. Everything stored in the NordPass vault is secured with advanced xChaCha20 encryption, which would take hundreds of years to brute force.
If you’are interested in learning more about NordPass Business and how it can help fortify corporate security, do not hesitate to book a demo with our representative.
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