When it comes to safeguarding critical data, your backup solution should be dependable, user-friendly, and backed by stellar support. Unfortunately, many users of popular services like Acronis are finding that these solutions fall short, especially in moments when reliable recovery matters most. The following case highlights a severe issue with Acronis and makes a strong argument for why Storware Backup and Recovery is the superior choice.

The Cost of Unreliable Backup: A Real-World Example

Consider the story of a long-time Acronis customer who entrusted thousands of dollars’ worth of 3D printing STL files to Acronis for safekeeping. What happened next is a nightmare for anyone reliant on their data:

1. Data Loss: After experiencing an external hard drive failure, this user turned to their Acronis backup, only to find themselves unable to download anything from the website. Despite having an active backup, they were forced to spend money on a separate data recovery program just to recover some of their files.

2. Inadequate Support: Acronis’s customer support failed to provide timely or adequate assistance. After weeks of back-and-forth communication, remote desktop sessions, and multiple failed attempts to retrieve the data, the user was left with zero resolution. Escalations to the development team went unanswered, leaving the customer stranded.

3. File Corruption and Download Issues: Even after figuring out how to download files in bulk, the user discovered that several files had been corrupted, showing up as 0KB in size—a devastating outcome for important, paid-for data.

4. Poor Customer Service: Acronis failed to follow up, ignored emails, and provided no clear direction for recovery. What’s more, the user noted that dealing with Acronis was worse than their experiences with notoriously difficult industries like American health insurance.

Why Storware Is a Superior Solution

In contrast to Acronis, Storware Backup and Recovery is built to avoid the pitfalls experienced in this user’s case. Here’s why Storware stands head and shoulders above Acronis:

1. Reliable and Accessible Recovery: Storware ensures that your data is always within reach when you need it. Unlike Acronis, where this user faced download restrictions, with Storware you can easily restore data in bulk or selectively retrieve individual files. Our platform eliminates the frustration of file corruption and guarantees data integrity. Furthermore, you can store your data in multiple locations to add a layer of redundancy.

2. World-Class Customer Support: At Storware, our support team is proactive, knowledgeable, and readily available to help you in moments of need. You won’t be passed from person to person or left waiting weeks for answers. Our technical experts resolve issues swiftly, ensuring you’re never left without access to your critical data. There is therefore no first or second line of support, all team members are perfectly prepared to face the most demanding tasks. Additionally, activating the Storware Insight option allows our support team to proactively respond when reports from the client instance show any irregularities.

3. Flexible Backup Solutions: Storware offers a wide range of backup configurations, including local and cloud-based options, to suit your needs. Unlike Acronis, which forced the user to manually download each file individually, Storware offers seamless, intuitive options for bulk restoration.

4. Integrity and Transparency: We believe in keeping our customers in the loop. Whether it’s updating you on escalated cases or ensuring that you are aware of all available options during a crisis, we prioritize transparency. You will never be left in the dark with Storware.

5. Ease of Use: While Acronis’s Sync feature forced the user to painstakingly download each file or folder, Storware’s intuitive interface allows you to manage backups and recoveries with minimal effort. Our platform is designed to make your life easier, not more complicated.

Download the Storware vs Acronis battle card to learn more

Don’t Let Data Loss Ruin Your Day

The Acronis user’s experience serves as a cautionary tale. When it comes to protecting your valuable data, choosing a reliable and efficient backup solution is crucial. Storware Backup and Recovery offers a superior alternative that can safeguard your data and provide peace of mind.

Choose Storware for Peace of Mind

At the end of the day, your data is invaluable, and you need a backup provider that takes its role seriously. Storware Backup and Recovery delivers reliable protection, fast recovery, and unmatched support, so you never have to experience the frustration and losses faced by so many Acronis users.

Storware Boosts APAC Presence with Version 2 Partnership

Storware has announced partnership with Version 2 Digital, one of the paramount IT distributors in APAC region. Cooperation between Storware and Version 2 is a sign of the right set of circumstances for scaling data protection direction to the diverse markets of the western Pacific Ocean.

With a local presence in Singapore, Hong Kong, Taiwan, and Mainland China, Version 2 has a portfolio of compatible and trusted solutions and distributes IT products, including communication systems, Internet software, security, network, and media products. Building strong relationships through a comprehensive network of channels, Version 2 deals with a variety of enterprise domains and government organizations.

 Partnership highlights:

• Market awareness and local presence through major regional business centers of finance, trade and technology parks enhances capabilities to distribute data protection and recovery strategy to new customers.
• Professional team with deep technical background increasingly helps APAC companies’ IT departments by delivering turnkey solutions among a large number of the world’s brands.
• Assistance in building partners engagement and product essential knowledge of data safety.

Storware sees the growing interest and tremendous involvement in building digital environment in APAC region. We are excited to enlist the support of Version 2, our strategic partner, in establishing new opportunities for Storware Backup and Recovery on this market. Their robust expertise and confidence in product advocacy ensure comprehensive custody to deal with end-user challenges. Collaboration with Version 2 strengthens position into delivering confidence of data security and accessibility at all times to a wide range of businesses – comments Jan Sobieszczanski, CEO of Storware.

Cooperation between Storware and Version 2 reinforces assured leadership in the Asian Pacific’s technology landscape, creating new opportunities to reseller partners and confidence in delivering advanced data protection and recovery solution.

Storware’s innovative data protection solutions align perfectly with our mission to provide our clients with the most advanced and reliable technology solutions available. We look forward to working with Storware to help businesses in the APAC region safeguard their data and ensure business continuity – comments Carlos Cheng, Managing Director of Version 2 Digital. This distribution partnership combines Storware’s industry-leading data protection technology with Version 2 Digital’s regional expertise and customer-centric approach, creating a powerful synergy that will drive the adoption of best-in-class data protection solutions in the APAC market.