Brazilian consultancy KNTS Consultores needed to comply with LGPD regulation. With Safetica, the company not only fulfils their legal obligation but also has peace of mind that their customers’ confidential documents are safe and protected.

KNTS needed to comply with upcoming regulation.

KNTS provides consulting and outsourcing services in the areas of accounting, direct and indirect taxes, payroll, and corporate regularization. The company had to adapt to the new Brazilian general data protection law (LGPD), and was looking for a solution that would meet this demand and offer greater control over the flow of information from the office.

KNTS Consultores saw Safetica as a differentiator, able to anticipate LGPD and help with performance monitoring and improvement.

 

Regulatory compliance, security of confidential information and insight into productivity

With Safetica, in addition to meeting all the rules stipulated by the LGPD, which will soon be mandatory, it was possible to establish precise control over all activities carried out by employees within the office. The company can now control file traffic by establishing rules that govern on files on the network as well as those sent outside. Safetica solution also provides security for customers’ confidential documents and lets the company audit and improve employee productivity.

Because the company can control all their internal data processes with Safetica, the managers feel much more confident and can concentrate on their business. KNTS Consultores plan on using Safetica and on trying the new features and benefits it will bring in the future.

Safetica Support in 2021: New Support Center and Knowledge base

We have had a busy year. We decided to create a single starting point for accessing all available resources. Meet our new Safetica Support Center. This page will help you navigate to available documentation, knowledge base articles and e-learning courses. Our partners will also appreciate links to sites dedicated to the process of implementation.  
Our Knowledge base has gone through major changes also. We completely redesigned it, posted new articles and sorted them into a new category scheme. You can search for answers in six main areas that cover our products. In addition, the knowledge base has a new search engine, so it delivers accurate results. You can access our new Safetica Support Center at support.safetica.com. 
We also started Support Extended hours – so you can contact us until 10 pm CET (extended from 5 pm). We also added a US telephone number to improve your support experience and comfort even more.

  

SoftwareReviews  

According to the comprehensive market reviews compiled by SoftwareReviews, Safetica has earned its place in the DLP Leaders’ quadrant. Placing just behind the overall quadrant winner McAfee, Safetica was praised for providing exceptional support. Download the whole report here. 

 
Our happy customers 
We received 95% positive feedback to our work and our Customer Effort Score is 6.76/7. What touched us the most, was a message from Christos Tsoulfas:

Best support ever, they took every necessary step for customer satisfaction and I’m sure they even went above their normal working schedules in order to assist us. Especially when they gathered people to help us on short notice (SQL Admin who happened to work from home at that time if my memory serves me right). Overall, I wish every Customer Service Support team worked like them.”

Safetica, as an ESET Technology Alliance Partner, received the Best DLP Vendor of the Year award at the annual Future Enterprise Awards in the Middle East. CPI Media Group, a prestigious publishing house in the UAE, hosted this event on October 17, 2021 at the Dubai International Financial Centre. The awards were held on the first day of GITEX, the annual consumer computer and electronics conference, to honor the companies and individuals in the Middle East who have demonstrated phenomenal excellence in the field of IT and technology.

Demes Strouthos, General Manager, ESET Middle East

“We are proud to be representing Safetica during the annual Future Enterprise Awards 2021 to celebrate the achievements of IT vendors in the Middle East region. With Safetica being a strategic partner to ESET, it is an honor to be recognized as the best DLP Vendor in the region and we look forward to continued success,”
said Demes Strouthos, General Manager, ESET Middle East when accepting the award.

“Tonight, we celebrate the titans of the IT and technology industry, who have demonstrated no fear in their mission to leverage technology to transform how we live, work, and learn. The new digital economy is fuelled by experiences and these experiences are being driven by the leaders we are celebrating tonight. It is a great honour for us to host these awards and pay homage to those responsible for creating a better society,”
said Kausar Syed, Group Sales Director at CPI Media Group for Tahawultech.com.

 Source: Tahawultech.com

Do you want to get the maximum out of Safetica products and reach your goals as fast as possible? Customer Success Manager will help you – including regular health checks.

Customer Success Manager

Customer Success Manager (CSM) is a dedicated single point of contact whose primary goal is to ensure your success with Safetica products. CSM is a Safetica champion who has a broad knowledge of customer environments, needs, and solutions for typical use-cases. CSM drives product adoption, advocates for the customer, and helps achieve the desired outcomes earlier.

Key benefits

• Achieve your desired outcomes with Safetica earlier
• Utilize Safetica specialists’ experience from hundreds of successful implementations and get your project done fast and right
• Get your environment optimized by implementing our Security Best practices
• Consult your security and product requirements and find the best solution
• Get a fast track to your submitted feature requests or tickets through CSM who advocates for you and communicates directly with the responsible teams

What you get

• Initial discovery call. Put together all your goals and requests. A success plan is a live document and changes whenever your goals change.
• Regular call. Scheduled to a time and frequency which works best for you. The goal of this call is to track progress on open and new requests, validate the journey towards your goals and discuss what is needed to.
• Regular health check. Your CSM regularly checks your environment and keeps your Safetica implementation healthy.
• Proactive care. Your CSM contacts you proactively in case there could be any potential problem, anything in your submitted requests changed, or just to ask if everything is fine.
• Ongoing support. Reach out whenever you have a question, issue, or new request.
• New release updates. Your CSM makes sure you understand how to use the new features and helps you update the product and configure it.
• Escalation ownership. Your CSM controls escalations, gives you updates, and coordinates internal teams.

Health Check

The scope of Health Check service is designed to check the Implementation of Safetica based on customer’s environment, their requirements, and Safetica’s Best Practices. The goal is to provide recommendations of changes of the configuration, help with the implementation of customer’s requirements, or application of best practices, leading to better security state of Safetica-covered environment. Service is provided within one man-day of work.

In general, Health Check involves the following activities:

• Check of the Safetica runtime requirements
• Check of the correct Safetica products installation
• Check of the communication of all Safetica components
• Check of the initial product configuration and maintenance configuration
• Check of records and consultations about Security Audit if required and necessary
• Suggestion and configuration of best practices regarding the configuration of Safetica
• Prophylaxis of Safetica Management Service
• Prophylaxis of Microsoft SQL Server (running Safetica database)

As a result of the Health Check, the customer will be provided with:

• Service completion report, including the complete protocol
• List of post-check recommendations

As with any software maintenance access, there are requirements that must be fulfilled in order to perform Health Check. A customer (or their partner) is responsible for securing these requirements:

• Remote access to physical or virtual or cloud server running Safetica Management Service
• Remote access to MSSQL server with Safetica database
• Remoting options, by means of RDP/ISL/Teams/other ways connection
• VPN access and credentials, if necessary
• A dedicated IT administrator on the customer’s side, who will act as the main point of contact for Safetica and the partner, and will allow and authorize ad-hoc hands-on activities stemming from the check