OTRS 彙整 - Page 2 of 2

ESM vs. ITSM: Expanding Service Management Beyond IT

ESM 與 ITSM：將服務管理擴展至 IT 以外的領域

Enterprise Service Management (ESM) extends the proven principles of IT Service Management (ITSM) across an entire organization. As companies apply these service-oriented practices to departments beyond IT, the strategic value of service management grows, aligning technology, business processes, and company-wide goals.

However, ESM isn't a one-size-fits-all solution. The decision to focus on ITSM or expand to ESM depends on an organization's maturity, needs, and strategic priorities. This article clarifies the relationship between these two concepts, exploring their similarities, differences, and the conditions under which an ESM strategy makes the most sense.

What is IT Service Management (ITSM)?

IT Service Management (ITSM) is the strategic framework for how an organization designs, delivers, manages, and improves its technology services. Using dedicated tools and workflows, ITSM focuses on aligning IT services with the needs of the business and its customers. The primary goal is to enhance business performance, boost productivity, and increase user satisfaction by managing IT effectively.

ITSM provides structure to core IT functions, helping organizations achieve business objectives while optimizing budgets. The de facto framework for implementing ITSM is ITIL® (Information Technology Infrastructure Library), which outlines 34 practices, including key processes like:

Incident Management: Restoring normal service operation as quickly as possible.
Problem Management: Identifying and addressing the root causes of incidents.
Change Management: Controlling the lifecycle of all changes to minimize disruption.
Asset Management: Tracking and managing IT assets throughout their lifecycle.

Benefits of ITSM

When an IT department is central to business operations, a mature ITSM practice delivers significant advantages:

Effective IT Governance:Secure and efficient management of the entire IT environment.
Faster Resolution:Rapidly address and resolve incidents and underlying problems.
Transparent Changes:Implement system changes with clear traceability and minimal risk.
Clear Visibility:Gain a comprehensive overview of IT assets and their interdependencies.

A Practical Example: Saxony State Office for Schools and Education (LaSuB)

LaSuB struggled with a complex and inefficient IT support system. By implementing a centralized ITSM solution with OTRS, they streamlined request management. Now, tickets and notes are easily routed to the correct teams, enabling even small groups to operate efficiently and deliver superior service.

What is Enterprise Service Management (ESM)?

Enterprise Service Management (ESM) is the application of ITSM principles, practices, and technologies to other business departments. Teams in areas like Human Resources (HR), Legal, Facilities, Finance, and Marketing adopt a service management model to structure their work, creating a consistent and high-quality service experience across the organization.

In short, ESM uses the ITSM blueprint to improve organization, visibility, communication, and efficiency on an enterprise-wide scale.

Benefits of ESM

A well-implemented ESM strategy enhances organization-wide processes and drives strategic business goals. Key benefits include:

Improved Service Experience:Customers and employees receive consistent, high-quality service without long waits or miscommunication.
Increased Agent Satisfaction:Support agents in every department benefit from clear structures and transparent workflows, reducing stress.
Cost Savings:Efficient, automated processes reduce both direct operational costs and opportunity costs.
Continuous Improvement:A structured service portfolio allows for active management and long-term optimization.
Enhanced Productivity:Automation of routine tasks frees up employees to focus on complex, value-added work.

ESM in Action: Employee Onboarding

Onboarding is a critical process that directly impacts employee retention. Without ESM, it can be a chaotic experience. With ESM, an automated workflow coordinates every step: HR initiates the process, IT provisions hardware and accounts, Facilities prepares the workspace, and the hiring manager receives a notification to prepare a training plan. The new employee arrives on day one with everything they need, ensuring a smooth and positive start.

Other examples include:

Internal Self-Service Portals:Employees can find answers to common questions about HR policies or facility requests without filing a ticket.
Streamlined Approvals:Structured workflows for financial or legal approvals ensure requests are tracked, escalated, and resolved within defined timelines.

Comparing ITSM and ESM: Key Similarities and Differences

Since ESM is an extension of ITSM, the two concepts share a common foundation in "Service Management." The primary distinction lies in their scope: "IT" for Information Technology versus "E" for Enterprise.

Shared Foundation

Both ITSM and ESM leverage the same core principles to deliver efficient, goal-oriented service:

Customer-Centricity:A strong focus on meeting the needs of the end-user (whether an external customer or an internal employee).
Efficient Workflows:Standardized processes that improve collaboration and save time.
Automation:Reducing manual errors and freeing up teams for more strategic tasks.
Self-Service:Portals that empower users to resolve simple issues 24/7.
Knowledge Management:Centralized knowledge bases with FAQs, guides, and solutions for faster support.
Common Tooling:Use of similar software to manage tickets, workflows, and services.

Key Differences

The core difference is the domain of application. ITSM manages technology services, while ESM expands this model to manage business services.

Aspect	IT Service Management (ITSM)	Enterprise Service Management (ESM)
Focus	IT-related services (e.g., system upgrades, access requests, application support).	Business-oriented services across departments (e.g., employee onboarding, contract approvals, facilities requests).
Scope	Confined to the IT department and its services.	Encompasses the entire organization (HR, Legal, Finance, etc.).
Strategic Alignment	Aligns IT performance with business goals.	Directly supports broader business goals like enterprise-wide cost savings and customer satisfaction.
Maturity	A well-established discipline with standardized frameworks like ITIL®.	An emerging practice that requires adapting ITIL principles to non-technical contexts.

In essence: ITSM perfects service delivery within IT. ESM scales those perfected practices across the enterprise.

ITSM or ESM: Which Approach is Right for You?

ITSM and ESM are not mutually exclusive; they represent a continuum of service management maturity. The real question is not if you should choose one over the other, but when you should expand from ITSM to ESM. An IT department with a mature ITSM practice is perfectly positioned to champion this evolution.

When to Focus on ITSM

A dedicated focus on ITSM is essential when:

The primary goal is to bring order and efficiency to a complex, interdependent IT environment.
Other business departments are not yet accustomed to process-oriented work and require foundational service management basics.

When to Adopt ESM

Expanding to ESM is the logical next step when:

Your ITSM practice is mature and consistently delivering value.
Inefficient cross-departmental processes (like onboarding or procurement) are creating bottlenecks and frustration.
Your organization is ready to standardize service delivery and leverage automation across all business functions.

The most effective approach is to build on your ITSM success. Evolve it step-by-step into a comprehensive ESM strategy, starting with a department like HR that handles a high volume of complex requests and can benefit immediately from structured service management.

Final Thoughts: Expand What Works

ITSM and ESM are different expressions of the same powerful principle: to deliver outstanding service efficiently and consistently. If ITSM is already succeeding in your IT department, you have a proven model for success that can benefit the entire organization.

While still less common than ITSM, ESM offers early adopters a significant competitive advantage. By creating a highly structured, results-driven service culture, ESM helps achieve critical business goals and fosters a more collaborative, efficient, and productive workplace.

關於 OTRS

OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.

About Version 2

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products. Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

IT Solutions: How companies benefit from them

What are IT solutions?

“That’s the solution!” is how an IT solution should ideally feel. It should solve an existing problem, lead to process optimization or ensure efficient target achievement.

On the technical side, this includes the following:

software
hardware
data
infrastructure, and
security mechanisms.

On a qualitative level, these factors include:

consulting
integration
support, and
other services, as necessary.

Examples include ERP systems, cloud services, IT security solutions, databases, communication platforms and automation tools.

IT solutions: Definition

An IT solution is a comprehensive approach that goes beyond the mere application of software. It combines components such as hardware, infrastructure, services, integration, support or consulting. It is often individually tailored to a company in order to meet its specific needs.

An IT solution is different from software because it is a complex concept. It may comprise several software products and other elements.
Tobias Kortas

What types of problems are solved?

In the corporate world, there are countless problems and opportunities to use information technology in a meaningful way. It is important that an IT solution brings peace of mind to business owners.

IT solutions: Examples

The following examples use specific categories to illustrate the types of IT solutions available. Each type addresses specific requirements in companies or organizations.

Example #1: Information centralization

These include solutions such as ERP, CRM and HR systems. These are comprehensive, scalable IT solutions that meet the complex requirements of large companies. They integrate various systems and processes, such as financial management, customer relationship management (CRM) or human resources (HR). One of the aims is to manage data centrally and optimize company-wide processes.

Example #2: Data management

Data management solutions help companies organize, store, protect and analyse data effectively and purposefully. In the best case scenario, better decisions can be made based on this and processes can be sensibly revised.

Example #3: Increased IT security

Protecting systems and networks from threats such as hacker attacks or malware is of fundamental importance. The spectrum ranges from firewalls, encryption, analysis and incident identification to comprehensive protection of sensitive company data through an Information Security Management System (ISMS).

Example #4: Communication and collaboration

In the modern corporate world, business has changed. Remote work and large geographical distances are now the norm. Team members must communicate with each other and external parties in a targeted manner.

By using the right communication and collaboration platforms a strong culture is developed. This also improves the quality of collaboration.

Example #5: Automation and AI

Artificial intelligence (AI) and process automation lead to better outputs. For example, companies benefit from AI chatbots for support or use machine learning for better workflows. The list of benefits of artificial intelligence is long. Related solutions should always should always focus on the practical benefits.

Example #6: E-commerce

An e-commerce solution supports companies in setting up and operating online stores. It includes functions such as product management, payment processing, ordering processes and marketing tools. An important goal is to offer customers a seamless shopping experience.

Example #7: Industry-specific solutions

An industry-specific IT solution optimizes processes according to specific requirements. Examples of this include electronic patient records in the healthcare sector or trading systems in the financial sector. In most cases, the aim is to be competitive within one’s own industry or to offer clients a good service.

Application in large companies

Large companies (enterprises) usually have complex IT environments. Each department usually has its own requirements, prerequisites and success metrics.

Needless to say, solutions must cover a wide range of application scenarios. Selected systems must have a wide range of functionalities, be highly scalable and integrate easily.

Examples of enterprise solutions include:

ERP systems – for managing business processes
CRM tools for customer relationship management or
Data analysis solutions such as business intelligence platforms.

Use in small and medium-sized enterprises (SMEs)

Large companies tend to focus on goals such as process optimization, greater security or staying ahead of the competition. In contrast, small and medium-sized enterprises are increasingly focusing on factors such as:

cost savings,
process digitalization and
diving growth.

These require effective solutions that deliver as much performance as possible at the lowest possible cost. They must also be scalable to support the business as it grows.

Typical IT solutions for SMEs may include:

Cloud-based business software such as Microsoft 365,
Collaboration tools such as Slack or Trello, or
CRM systems such as HubSpot.

However, IT security also plays an important role here. And, depending on their model, e-commerce solutions, such as web store services, may be practical.

Customized IT solutions

It’s like clothing: Tailor-made fits best.

IT service providers can develop options that are individually tailored to specific company needs. These are highly beneficial when there are unique business processes for which a standard offering is not sufficient. For example, automation of a unique business process may be developed individually.

Of course, a cost-benefit analysis would reveal whether this is possible. In commercial terms, the ROI must be calculated before such a project begins.

Sometimes, these are created in-house. These can be helpful as an interim answer. This gives room for advance planning that will support the longer-term business goals.

Tip: Since customized solutions also mean a high cost factor, it is advisable to choose an IT solution that can be easily adapted to individual needs and requirements.
Tobias Kortas

What does your business need today?

When investing in a new solution, it should deliver on an overarching benefit. Examples may be better service provision, reliable security or concrete time savings.

Below are some key benefits to consider.

1. Greater efficiency

Companies strive for productive and effective work. They also aim for the best possible results with the least possible effort – efficiency. In concrete terms, optimizing or automating processes can save a lot of time, money and resources. At the same time, optimized processes lead to better results.

2. Increased customer satisfaction

The customer is king. Companies depend on the loyalty of their customers. By using the right tools, processes and training customer satisfaction increases.

An example of using a solution would be improving communication or enabling personalized services and quick responses to inquiries. A self-service portal, for example, can guide customers quickly to the answers they are looking for.

3. Competitive advantage

The right IT solution helps companies gain valuable advantages over the competition. For example, automated processes or targeted workflow management can lead to faster and more cost-effective work. AI and IoT technologies also make it possible to develop new products, services or business models,

4. More security and compliance

The right IT solutions lead to better security in a variety of ways. Examples include data encryption, access controls, backups and restores.

Professional device management – the proper administration of various devices – also provides effective protection against unauthorized access or data loss.

In addition, the right IT solutions support compliance with legal requirements, which is particularly important in highly regulated industries.

5. Better decision-making

IT can pave the way for clarity and documentation of data that drives better decisions.

Data can “nudge” targeted user behavior. Applications such as AI-based summaries can provide a quick overview of complex processes. This means a quick decision about the next step can be made.

Remember: the cost-benefit ratio must be right

IT solutions offer many other solutions too. Examples include an optimized user experience, 24/7 service and cost savings through proven IT solution providers.

But, it is crucial that the cost-benefit ratio is high. Companies should have clarity on how they will benefit from selected solutions. Where this can vary greatly from company to company, steps such as a company-specific selection makes sense.

Solving customer problems

OTRS offers customized IT solutions that can be used for many different purposes across all industries. Through good adaptability, fast implementation and reliable local support OTRS customers solve a vast number of operational problems.

Often addressed areas in which OTRS Group works, include:

Conclusion: Apply technology for success

If you have a problem, you should look for a suitable solution as quickly as possible – and find it. This is no different in IT. The subtle difference is that IT often forms the basis for a company’s success.

It is important to point out the difference between pure software and an IT solution. A solution solves a business problem by using software, services, processes and more.

Users benefit from the focus on finding benefit-oriented answers to their problems. This includes options that improve upon processes and workflows, security and data-driven – decisions.

Find out how you can best benefit from OTRS IT solutions.

About OTRS

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Network 2025 OTRS

Task management: definition, examples, methods, software

Definition: What is task management?

Task management is the way organizations systematically plan work, set priorities and monitor task progress. Tasks are often assigned to fixed processes or projects. The aim is to prioritize them effectively, delegate them and complete them on time.

The challenge is to have an adequate overview and use resources as optimally as possible. This means both teams and individuals can work productively, in an organized manner, with clear responsibilities and realistic schedules.

How does personal task management manifest itself?

There are many different preferences, methods and tools for organizing, prioritizing and completing tasks in a timely manner. Tools may include calendars, digital boards, Kanban views, to-do lists or whiteboards. Various approaches, like timeboxing, are employed to organize tasks and stay organized.

It is always important that the approach works individually and that it also favors teamwork on the other. A brief example: A team member may plan his tasks using a digital task board. This gives him a good overview and creates transparency for his colleagues.

Task management vs. project management

Tasks may or may not belong to projects. To ensure that projects are implemented successfully and do not experience unnecessary delays, those responsible must spend time planning all of the tasks and their implementation. Project management software can support this effort.

“Task management is fundamental for both standard processes and project management.”
Tobias Kortas

Tasks, workflows and processes

At work, many things build on each other: tasks are related to one another. This drives workflows and processes. As such, task management interacts strongly with workflow management and process management.

Here is a brief overview:

Tasks: They form the smallest unit and represent defined activities to be completed and assigned to a specific goal. There is usually a responsible person and a deadline attached to the task.
Workflows: These consist of a sequence of tasks that are completed according to a specific pattern. Workflows outline how tasks are related to each other and how they are carried out. Good workflows promote collaboration and goal-oriented interdependencies between different tasks.
Processes: Processes are made up of several workflows. They are a recurring and holistic sequence of work steps that aim to achieve a specific result. Rules, standards or activities such as process automation help here.

Examples of good and bad task management

The key word when it comes to successfully handling tasks is “management”. Targeted management makes a decisive difference in the efficiency of a team.

Example: Hardware for onboarding

The following example contrasts poor task management with efficient and optimized management. The results in the onboarding experience are clear.

Poor task management in onboarding

An IT employee is informed by email that they need to procure the necessary hardware for a new employee. However, the task was created so far in advance that it was lost in the employee’s inbox. It was not marked as “Important” or “Urgent” and no separate discussion took place about it.

To make matters worse, the assignment of the task made little sense. The IT employee had little experience in this area and was already very busy with other tasks. The employee was frustrated. The task should have been assigned to an experienced and less busy colleague.

Now, it’s time for the onboarding and all the required items are not available. The newly hired person has to begin onboarding without the tools required for his work.

How to make onboarding better with task management

Task management thrives on structure and planning – and the IT employee’s team takes this into account. Before he was assigned the task, a team meeting was held. All members briefly went through their current tasks, including their importance, urgency and prioritization.

Based on this, he was assigned the task with a generous lead time. He added the task to his personal task board, which he keeps a constant eye on. The task description contained all the important details. The task had deadlines for all subtasks and contacts in case anything is unclear or help is needed.

The IT employee was able to prepare the onboarding in a structured, calm and conscientious manner. There were no “nasty surprises” to fear. The new colleague arrived to find the hardware ready and available on their first day.

Important components of a task

Individual tasks are more than just a bullet point on a list that needs to be ticked off. The details make all the difference: they vary depending on the complexity and depth of the planning. They provide structure and organizational clarity.

“If a task has all the important components and sufficient information, it tends to be completed more quickly and with the desired result.”
Tobias Kortas

Information is – at a higher level – the main component of a task. In this sense, the requirements of task management overlap strongly with those of information management. The task details can ultimately be broken down and categorized in a meaningful way, as shown below.

Title and description

The title should be as meaningful as possible. It should indicate the context and not raise any questions for the person responsible. In addition, the description must be as clear and concise as possible and contain the desired goal.

Responsibilities

The task must first be clearly assigned to a person with primary responsibility. This may also be several team members at once. Stakeholders should also be informed about the status of the task in question. In addition, there are often dependencies, so that communication with those responsible for other tasks is necessary.

Priority (importance)

Task priority is a simple clear classification of how important the respective task is. It helps those responsible with planning and deciding how much concentration to devote to the task. A traffic light system or gradations from priority 1 to 5 are therefore possible.

Current processing status

Having task progress defined is an important step. However, it is even more effective and time-saving if the processing status is displayed directly.

These assignments, for example, make sense:

“Planned”
“In progress”
“Under review”
“Revision”
“Completed”

Time period and effort

For most tasks, the end date – often called the deadline or due date – plays an important role. Less attention is usually paid to the start date of a task, but it is more important in terms of duration.

Those who focus exclusively on the end date have to estimate for themselves how much effort the task requires. It makes it hard to consider room for disruptive factors and are more likely to miss the deadline. If both the start and end date are specified, there is clarity on how and when to tackle it.

Attachments / resources

Successfully completed tasks don’t just happen. Attachments with documents containing further information, samples, examples or descriptions of contexts are often required. These help the person responsible fully understands a task and can complete it with the desired result.

Such attachments can also contain working materials or exemplary solutions of comparable tasks. Attachments work best when they are part of a knowledge base, providing access to relevant knowledge in a structured and clear way.

Hierarchy and subtasks

Most tasks are related to other tasks. There are often higher-level tasks that are broken down into subtasks. This structure defines the procedure more precisely and monitors progress more granularly.

Task management methods

There are various approaches to task management. All can be effective depending on the type of task, the collaboration model and individual preferences.

Here is an overview of a few methods as examples.

1. To-do list

The simple To-do list is the basis of task management. It is a simple but effective method for organizing tasks. It is advisable to prioritize the respective tasks or to create a ranking according to importance.

For example, the six most important tasks can be placed on a to-do list each day. The list is ranked in order of importance or urgency.

2. Kanban

A Kanban board can be digital with drag ‘n drop tasks or physical with sticky notes. Tasks are visualized in columns such as “to do”, “in progress”, “under review” and “completed”. The organization in columns can be designed in a variety of ways. For example, the Kanban view in OTRS is suitable for continuous improvements and progress reports.

3. Timeboxing

Timeboxing works as a time management method. Instead of using a list, a worker enters tasks – with a specific timebox – in a calendar. Such a box sets a fixed time for the task’s completion.

Timeboxing can be combined with the Pomodoro technique. This is a system in which one works with focus for 25 minutes and then takes a break for 5 minutes.

4. Not-to-do list

This method reverses the idea of the typical to-do list – and can also be used alongside one. Workers write down the tasks that they can skip, postpone or delegate. It helps them to reduce stress and focus on important tasks.

This approach can help enormously with prioritization. It’s a means for questioning apparent to-dos and making way for really important tasks.

5. Agile task management (Scrum)

This method is aimed at teamwork. It has spread from agile software development and provides clearly defined processes for working together while handling tasks on one’s own.

Scrum is particularly suitable for teams that complete their tasks in sprints (e.g. in 2-week cycles). These teams coordinate regularly in meetings, such as short stand-ups. A scrum team typically consists of a product owner, a scrum master and developers.

6. Getting things done (GTD)

This method is about breaking tasks down into specific steps and organizing them. It reduces mental burden while the task is in progress. Users record all their pending tasks in a system. This allows them to prioritize tasks without being disturbed and without the risk of forgetting something important.

How can software help with task management?

Modern task management solutions provide an excellent overview of tasks, improve organization, put tasks in relation to each other, remind you of due dates, offer time-saving automation and much more.

Here are the most important advantages of task management tools in a nutshell:

Users have a good overview by having tasks centrally collected in one place. Everyone knows what is assigned. Structure is added by categorization. And information, like deadlines and reminders, is stored with the task.
Visualizations help to identify progress and dependencies between tasks and to react accordingly.
In order to collaborate and coordinate better, teams can share tasks with each other, communicate clearly and task-specifically in real time.
Teams save a lot of time by having a tool automatically send notifications about tasks.
Software can create reports that show project progress, identify bottlenecks and measure success.
With cloud-based software, task management can be synchronized to all desired devices. This makes tasks accessible at any time and from anywhere.

Task management with a ticket system

A ticket system can be used flexibly, including for task management. This type of task management system is particularly popular in IT and support. It records tasks quickly and processes them in an organized manner.

For other areas, too, the main advantages are that tasks can be tracked easily and all those involved are informed. Workflow automation saves a lot of time and all information is available in an organized manner in a ticket.

This is an example of a team process:

Record the task: Those involved record the pending tasks in tickets. The tickets are assigned to the responsible persons and include descriptions, attachments, prioritization (according to importance and urgency) and, if necessary, categories.
Set the task status: The tickets are each assigned a status – such as “open”, “in progress” and “closed”. Anyone working on a task documents the progress directly in the ticket.
Discuss the task as needed: Comment functions allow queries and discussions to be made directly in the ticket. Notifications keep everyone involved up to date.
Escalate if needed: As ticket systems support automated workflows, a ticket can be automatically forwarded to the line manager as part of escalation management.
Close the ticket: Once the task in question has been completed, the ticket is closed. It can be archived for later analysis or documentation.
Analyze overall task management: The collected data provides the team with insights into which measures were successful. They can evaluate how work can be improved in the future.

Conclusion: task management – a crucial process

Virtually all operational, value-added creative work can be expressed in tasks. As a model, the more information and details tasks contain, the more accurate and valid they are. Task management is not just about organization and simple processing. It is also about dependencies between tasks, the connection with workflows and improving processes to achieve overarching goals.

In short, the more thorough and focused task management is, the more likely teams are to make progress, achieve tangible results, find work enjoyable and continue to develop. Investing time in task management pays off.

Teams and individuals are faced with the challenge of choosing a suitable and target-oriented method for task management. The right software support often makes the decisive difference. It offers an overview when there are many tasks. It helps teams act more effectively, stay more focused, work more successfully.

Find out how OTRS can support you with task management.

About OTRS

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

Network 2025 OTRS