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EasyVista Ranked as Leader in SPARK Matrix™: IT Service Management Tools for Second Consecutive Year

NEW YORK – EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring , Enterprise Service Management, and Remote Support, is proud to announce that it has been named a Leader in the 2024 SPARK Matrix™: IT Service Management Tools by QKS Group (formerly known as Quadrant Technologies) for the second year in a row. The EasyVista Platform stood out for its advanced features, low total cost of ownership (TCO), built-in customization options, and comprehensive end-to-end service experience.

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EasyVista Partners with Xeridia for Empowering IT Maturity Through ITSM

October 22, 2024

EasyVista Partners with Xeridia for Empowering IT Maturity Through ITSM
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EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring (ITOM), Enterprise Service Management and Remote Support, announces its partnership with Xeridia, a custom software development and technology consulting company. This partnership will provide businesses with enhanced ITSM solutions, combining the strength of EasyVista’s advanced platform with Xeridia’s expertise in delivering complex, high-value IT projects.

As an EasyVista Gold Partner, Xeridia will offer complete support throughout the entire implementation process, from licensing to creating customized integrations. Together, the companies will provide tailored IT solutions that improve IT maturity and efficiency, ensuring that enterprises can meet their technology goals with maximum effectiveness.

“We are thrilled to partner with Xeridia and bring their exceptional expertise in ITSM and agile development to our customers,” said Ismael Sabbagh, Country Manager, Spain, at EasyVista. “This partnership underscores our commitment to empowering businesses to optimize their IT operations, innovate faster, and deliver better business outcomes.”

Xeridia’s proven track record in industries like finance, insurance, and telecommunications makes them the ideal partner to help EasyVista continue delivering proactive, predictive IT service solutions. With more than 18 years of experience in implementing ITSM platforms, Xeridia ensures that each customer receives the most adaptable and robust solutions for their unique business needs.

“At Xeridia we focus on creating the most appropriate ecosystem for each customer. By partnering with EasyVista, we know that we are offering one of the most robust and versatile ITSM solutions on the market, strengthening our ability to add value and adapt to the needs of each organization,” says Roberto Vidal, CEO of Xeridia.

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About EasyVista  
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

EasyVista Launches EV Pulse AI: Major Enhancements Elevating IT Service Management with Next-Level AI Capabilities

EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, and Remote Support, today announced the launch of EV Pulse AI, a transformative AI layer integrated into its flagship EasyVista Platform. These major enhancements to EasyVista’s AI capabilities, part of the Platform 2024.3 release scheduled for November 2024, represent a significant enrichment of EasyVista’s AI capabilities, offering organizations unprecedented power to simplify IT complexities, streamline operations, and accelerate digital transformation.  

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EasyVista recognized Customer’s Choice in the Gartner Voice of the Customer for ITSM

New-York (June, 2024) – EasyVista, a global SaaS provider of software products for comprehensive IT service management, IT monitoring, and remote support, proudly announces its inclusion as Customer’choice in Gartner Peer Insight’s ‘Voice of the Customer’ for IT Service Management (ITSM) report. 

This recognition underscores EasyVista’s commitment to delivering superior ITSM products and customer experience through its EV Platform, driving measurable results and operational excellence.

The Gartner Voice of the Customer report aggregates peer reviews and ratings to provide insights into the ITSM market from an end-user perspective. EasyVista’s placement in the top-right quadrant as a Customer’s Choice vendor reflects strong performance in both user interest and overall experience, signifying high levels of customer success and endorsement. 

“We are honored to be recognized by Gartner and our customers as a leader in the ITSM market”, said Patrice Barbedette, CEO at EasyVista. “This recognition is a clear demonstration of our dedication to putting customers at the center of everything we do. Our innovative products are designed to simplify IT complexities and empower organizations to achieve their digital transformation goals.” 

This achievement reflects EasyVista’s strong and continuous commitment to supporting customers throughout their digital journey. The company has cultivated a customer-obsessed culture, underpinning its strategy with a focused and comprehensive customer excellence approach. 

“This recognition by Gartner is an incredibly important milestone and a significant accomplishment for our Customer Excellence strategy. It is also a proud moment for all EasyVista employees who have embraced the customer-obsessed culture, placing customers at the core of their work”, said Emmanuel Bagaglia, COO. “The Gartner Peer Insights Customers’ Choice distinction, based on direct feedback from our clients, highlights our commitment to delivering value and exceptional IT experiences. We extend our gratitude to all our customers and our partners for their trust and continuous support.” 

EasyVista provides through the EV Platform a full suite of IT products, including service management, IT Monitoring, remote support, and self-healing technologies. The company’s customer-focused approach is a key differentiator, enabling companies to adopt proactive and predictive IT service and support strategies, ensuring high levels of customer and employee satisfaction. 

Proven Success: Serving over 3,000 companies worldwide, EasyVista helps organizations across various industries, including financial services, healthcare, education, and manufacturing, to accelerate digital transformation, improve productivity, and reduce operating costs. 

For more information on the Gartner Peer Insights ‘Voice of the Customer’ for IT Service Management report, visit: https://www.gartner.com/document/5474097?ref=follow-dashboard 

 

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About Version 2 Digital

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.

Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About EasyVista  
EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

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