You make IT happen, we make IT easy.
50%
Reduction in IT Organization Costs
Reduce unplanned downtime and keep your team on track with Service Manager
25%
Increase in Support
Resolve issues with minimal user interaction and zero downtime.
20%
Fewer IT-Related Incidents
and Problems
With AIOps, predict and prevent downtime to keep your team on track. Learn more
70%
Reduction in Total
Time-to-Onboard
Keep your team in the know with intelligent knowledge management that helps them solve their own needs.
FEATURED CLIENTS
WHAT'S IN IT FOR YOU ?
Optimize Costs without
Busting Your Budget
Optimize costs with a lower total cost of ownership (TCO) – all while reducing your IT spending and meeting KPIs with actionable insights. In other words: we can help you make IT cost-effective.
Turn Your Customers into
Support Desk Fanatics
Your customers need their incidents and problems solved quickly. EasyVista can help with everything from lowering incident resolution time to predicting unplanned outages. Customer-centric IT makes for happier customers, which creates positive business outcomes.
Be the Hero at Happy
Hour
with your IT team
Let’s get real: Using outdated legacy tools is annoying for your service desk agents. Whether your goals are to embrace shift-left or are to attack the avalanche of tickets that are coming in, your team is stressing out. Show your team you care about them and their well-being by giving them the right tools to do their jobs. They invest their time in you, and we can help you invest in the right tools for them.
What's in Your IT Superhero Tool Belt?
EV REACH
EV Reach’s process automation technology and remote support access integrated with EasyVista's solutions creates a comprehensive and exhaustive view of all IT Services from infrastructure to end points.
EV OBSERVE
EV Observe is a monitoring platform for network, IoT, IT infrastructure, cloud, and applications that delivers an end-to-end service experience.
EV SERVICE MANAGER
Service Manager is ITSM software with the sophistication to support the most complex ITIL requirements — but with the agility required to make ITSM easy to use and easy to deliver.
EV SELF HELP
Self Help is an intelligent knowledge management platform that makes it easy to automate answers for employees and customers. This essential software powers chatbots, virtual agents, portals and other self-service channels.
You make IT happen, we make IT easy.
50%
Reduction in IT Organization Costs
Reduce unplanned downtime and keep your team on track with Service Manager
25%
Increase in Support
Resolve issues with minimal user interaction and zero downtime.
20%
Fewer IT-Related Incidents
and Problems
With AIOps, predict and prevent downtime to keep your team on track. Learn more
70%
Reduction in Total
Time-to-Onboard
Keep your team in the know with intelligent knowledge management that helps them solve their own needs.
FEATURED CLIENTS
WHAT’S IN IT FOR YOU ?
Optimize Costs without
Busting Your Budget
Optimize costs with a lower total cost of ownership (TCO) – all while reducing your IT spending and meeting KPIs with actionable insights. In other words: we can help you make IT cost-effective.
Turn Your Customers into
Support Desk Fanatics
Your customers need their incidents and problems solved quickly. EasyVista can help with everything from lowering incident resolution time to predicting unplanned outages. Customer-centric IT makes for happier customers, which creates positive business outcomes.
Be the Hero at Happy
Hour
with your IT team
Let’s get real: Using outdated legacy tools is annoying for your service desk agents. Whether your goals are to embrace shift-left or are to attack the avalanche of tickets that are coming in, your team is stressing out. Show your team you care about them and their well-being by giving them the right tools to do their jobs. They invest their time in you, and we can help you invest in the right tools for them.
What’s in Your IT Superhero Tool Belt?
EV REACH
EV Reach’s process automation technology and remote support access integrated with EasyVista’s solutions creates a comprehensive and exhaustive view of all IT Services from infrastructure to end points.
EV OBSERVE
EV Observe is a monitoring platform for network, IoT, IT infrastructure, cloud, and applications that delivers an end-to-end service experience.
EV SERVICE MANAGER
Service Manager is ITSM software with the sophistication to support the most complex ITIL requirements — but with the agility required to make ITSM easy to use and easy to deliver.
EV SELF HELP
Self Help is an intelligent knowledge management platform that makes it easy to automate answers for employees and customers. This essential software powers chatbots, virtual agents, portals and other self-service channels.
Cloud Based IT Service Management
Intelligent Service Management Software
for Today’s Enterprise
IT has an opportunity to support digital transformation across the enterprise, and an integrated cloud based IT Service Management (ITSM) software tool is paramount to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization.
Our Service Manager platform supports even the most complex requirements, while bringing a new level of simplicity, agility, and mobility required to make cloud based IT Service Management (ITSM) software easy to use and easy to deliver.
Improve Your IT Maturity
With ITIL Best Practices
Improve your IT maturity with Service Manager’s robust automation engine that includes out-of-box support for the entire ITIL lifecycle, including PinkVerified processes.
Adapt the Interface to
Your Organization
Our adaptable and smart interface includes the ability to integrate portals, dashboards, and 3rd party apps allowing you to deliver a user experience that provides access to all things important for your IT staff.
Modernize Your User Experiences
Easily deliver intuitive, responsive user experiences for any IT and business role, including IT self-service for employees, dashboards for management and staff, and apps for everyone, all using drag-and-drop capabilities with ready-to-use templates.
Work Smarter With the EasyVista Intelligence Engine
Guide users to complete routine and complex tasks using defined execution commands, smart automations,
filters, and searches using the EasyVista Intelligence Engine (EVie).
Automate Complex IT Processes Into Simple Ones
Use the graphical process designer, 400 out-of-the-box wizards, powerful business rules, and a task scheduler to streamline complex processes into simple automated actions.
Visually Analyze Service Performance the Way You Want
Capture and store historical data and use pre-built reports to visualize trends within your organization’s service delivery on dashboards available from anywhere.
Track Your IT Assets Efficiently
Automate the tracking of asset data with full asset lifecycle management while enabling staff to focus on higher-value activities.
Run IT Like a Business With IT Financial Management
Optimize IT investments with better visibility into financial and service utilization data, like license compliance, asset depreciation, and budget allocation.
Trust in Our Cloud
With SSAE-18 audited processes, big data analytics, and global datacenters, EasyVista’s platform is delivered as a SaaS subscription (also available on-premises). Security, availability, and performance are assured while providing complete transparency via the MyEasyVista.com portal.
Easily Integrate with the Systems You Need
Remain competitive, leverage technology advancements, and benefit from their unique capabilities by integrating with our IT solutions. EasyVista focuses on extending the value you can receive from integrations by connecting to them with an out-of-the-box API connector to help provide integration of data and functionality across platforms.
Improve service levels
while reducing IT costs.
Regardless of your current IT or service management infrastructure, EasyVista’s cloud based IT Service Management (ITSM) software gives you broad coverage of ITIL process areas, provides an elevated, intuitive user experience, and makes configuration and implementation simple. It’s provable ROI and an easier job — all in one platform.
Incident Management
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Problem Management
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Change Management
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Project Management
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Request Fulfillment
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Service Level Management
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Knowledge Management
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Service Asset, Configuration Management
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Availability Management
Identify gaps between defined availability targets and actual availability for deeper analysis.
Self-Service
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log incidents.
Service Catalog
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Service Portfolio Management
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Release Management
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Financial Management
Understand the costs associated with the delivery of every service and its effects to charge-back.
Demand Management
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Capacity Management
Ensure your organization has the capacity to deliver agreed upon services in a cost-effective and timely manner.
What else can EasyVista do for your business?
Help Users Help Themselves
Automate ITIL Processes
Build Responsive Portals & Apps
Cloud Based IT Service Management
Intelligent Service Management Software
for Today’s Enterprise
IT has an opportunity to support digital transformation across the enterprise, and an integrated cloud based IT Service Management (ITSM) software tool is paramount to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization.
Our Service Manager platform supports even the most complex requirements, while bringing a new level of simplicity, agility, and mobility required to make cloud based IT Service Management (ITSM) software easy to use and easy to deliver.
Improve Your IT Maturity
With ITIL Best Practices
Improve your IT maturity with Service Manager’s robust automation engine that includes out-of-box support for the entire ITIL lifecycle, including PinkVerified processes.
Adapt the Interface to
Your Organization
Our adaptable and smart interface includes the ability to integrate portals, dashboards, and 3rd party apps allowing you to deliver a user experience that provides access to all things important for your IT staff.
Modernize Your User Experiences
Easily deliver intuitive, responsive user experiences for any IT and business role, including IT self-service for employees, dashboards for management and staff, and apps for everyone, all using drag-and-drop capabilities with ready-to-use templates.
Work Smarter With the EasyVista Intelligence Engine
Guide users to complete routine and complex tasks using defined execution commands, smart automations,
filters, and searches using the EasyVista Intelligence Engine (EVie).
Automate Complex IT Processes Into Simple Ones
Use the graphical process designer, 400 out-of-the-box wizards, powerful business rules, and a task scheduler to streamline complex processes into simple automated actions.
Visually Analyze Service Performance the Way You Want
Capture and store historical data and use pre-built reports to visualize trends within your organization’s service delivery on dashboards available from anywhere.
Track Your IT Assets Efficiently
Automate the tracking of asset data with full asset lifecycle management while enabling staff to focus on higher-value activities.
Run IT Like a Business With IT Financial Management
Optimize IT investments with better visibility into financial and service utilization data, like license compliance, asset depreciation, and budget allocation.
Trust in Our Cloud
With SSAE-18 audited processes, big data analytics, and global datacenters, EasyVista’s platform is delivered as a SaaS subscription (also available on-premises). Security, availability, and performance are assured while providing complete transparency via the MyEasyVista.com portal.
Easily Integrate with the Systems You Need
Remain competitive, leverage technology advancements, and benefit from their unique capabilities by integrating with our IT solutions. EasyVista focuses on extending the value you can receive from integrations by connecting to them with an out-of-the-box API connector to help provide integration of data and functionality across platforms.
Improve service levels
while reducing IT costs.
Regardless of your current IT or service management infrastructure, EasyVista’s cloud based IT Service Management (ITSM) software gives you broad coverage of ITIL process areas, provides an elevated, intuitive user experience, and makes configuration and implementation simple. It’s provable ROI and an easier job — all in one platform.
Incident Management
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Problem Management
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Change Management
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Project Management
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Request Fulfillment
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Service Level Management
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Knowledge Management
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Service Asset, Configuration Management
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Availability Management
Identify gaps between defined availability targets and actual availability for deeper analysis.
Self-Service
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log incidents.
Service Catalog
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Service Portfolio Management
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Release Management
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Financial Management
Understand the costs associated with the delivery of every service and its effects to charge-back.
Demand Management
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Capacity Management
Ensure your organization has the capacity to deliver agreed upon services in a cost-effective and timely manner.
What else can EasyVista do for your business?
Help Users Help Themselves
Automate ITIL Processes
Build Responsive Portals & Apps
Remote Support & IT Process Automation
END-TO-END PROACTIVE AND PREDICTIVE SERVICE MANAGEMENT TO RESOLVE ISSUES WITH ZERO DOWNTIME
Go beyond solving incidents and proactively eliminate them without impacting the end user. EV’s Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business.
TRUSTED ACROSS EVERY INDUSTRY
EV Reach is used for
Why EV Reach Stands Out
Get instant access to attended and unattended machines, no matter where they are.
Multiple connection options allow you to support users regardless of their network location and quickly resolve their issues.
On-premises implementation (no external surface of attack)
Active Directory Integration
Multi screens dashboards and IT reporting
Minimal infrastructure hardware requirements, install in minutes, pay as you grow
Support your users with the most secure remote access solution
Support your users with the most powerful and secure remote access solution. Our advanced remote desktop technology allows you to you access your users and systems within seconds, no matter where they are. Monitor the screen activity and health status of groups of machines with the multi-machine screen monitor. We support multiple platforms/system types via a range of access protocols including Citrix and Microsoft Terminal Services user sessions.
Deploy Unattended Endpoint MANAGEMENT
Our behind-the-scenes system management lets you support your users without interrupting them. Query, control and manage workstations via unattended endpoint management tasks and keep your users productive. For increased reliability, EV Reach’s real-time query engine, with fail-over database back-end, prioritizes live data over historical data in case of system unavailability for end-to-end service delivery.
AUTOMATE COMPLEX OR REPETITIVE IT TASKS
EV Reach’s real-time process automation can handle repetitive or complex IT processes based on real-time scanning, detection and remediation. It generates actionable insights and reports and makes IT process automation easy with a low-code approach thanks to our extensive library of admin tasks for computers and Active Directory.
Improve ticket closure rate
Deploy real-time process automation and native integrations to enable a proactive approach combined with actionable analytics that allow smooth execution of complex tasks.
Ready To Make IT easy With Self-Healing?
Provide your support agents with a seamless experience and allow them to access a user’s system remotely or perform a background task with one click from an incident in the EasyVista Service Manager solution. In combination with our Self Help virtual agent and knowledge management technology, EV Reach provides advanced self-healing capabilities to automate user incident resolution with minimal user interruption or downtime.
Increase employee satisfaction
Integrate proactive self-healing processes and findings from observability that help you manage endpoints with minimal interaction or interruptions to employees.
Monitoring and Observability
AIOPS FOR A 360-DEGREE MONITORING SOLUTION TO PROACTIVELY PREVENT DOWNTIME
Increasing service and support efficiency and business satisfaction starts with predicting and avoiding downtime. EV Observe is a monitoring platform for network, IoT, IT infrastructure, cloud, and application monitoring that delivers an end-to-end service experience. We make it easy for organizations to embrace a proactive and predictive approach to service support, delivery, and observability, including collaborative self-help, self-healing, and comprehensive performance and availability insights.
This helps teams to focus on value delivery and innovation that drives business outcomes, resulting in higher employee engagement and a better customer experience, increased productivity, and improved resiliency.
VISUALIZE YOUR ENTIRE INFRASTRUCTURE AT A GLANCE – EVEN ON THE MOVE
Benefit from a unique view of the health of IT services or business applications, using a familiar weather forecast analogy.
Why EV Reach Stands Out
- Agentless monitoring, over 2000 connectors available
- Designed for the SaaS monitoring in a multi-client, multi-site context for the cloud
- Personnalized dashboards
- AIOPs features: forecast alerts up to 15 hours ahead + automatic threshold recommendation
- Integrated software production tool covering the entire spectrum of software processes, and has instituted DevOps practices.
- The only application designed to monitor multiple clients for MSPs
- Full scope monitoring: IT, Cloud, Containeers, Network
EV OBSERVE FEATURED CUSTOMERS
Monitor all your IT services
Applications
Servers
Virtual machines
Networks
Storages
Connected Objects
Multi Cloud
Increase Service Availability
View real-time monitoring of your IT infrastructure, network, IoT, cloud and applications at lightning speed. Keep your managed assets up-to-date with no wasted time and no blind spots. Configure dynamic thresholds based on recommendations and reduce false positives by 30%. Never miss any alerts with multi-channel notifications and dashboards.
Reduce Your Incident Resolution Time
Take advantage of dependency mapping, root cause analysis, and interactive dashboards to help accelerate incident resolution. Thanks to the proactive monitoring of business indicators, activity peaks, seasonality of use and the intelligent mapping of dependencies of a complex system, you can identify the root cause of a service failure or downtime even more quickly and accurately.
Is Your IT Team Ready For The Future?
The combination of EV Observe monitoring with EasyVista Service Manager platform takes your service continuity and support objectives to the next level. Incidents and problems are automatically created thanks to advanced alert correlation and algorithm technologies that ease the investigation work for your experts and engineers.
Facilitate Transparency and Efficiency in Communication
Market your IT business and service performance metrics with an embeddable IT Health Status widget.
Decrease On-Call Costs
Reduce on-call costs and ensure service availability by leveraging the power of AIOps technologies. By identifying weak signals and their occurrences, it has never been easier to predict an incident in the next 15 hours.
Enhance user and agent experience
with proactive IT monitoring software
WHAT ELSE CAN EASYVISTA DO FOR YOUR BUSINESS?
Regardless of your current IT or service management infrastructure, EasyVista’s cloud based IT Service Management (ITSM) software gives you broad coverage of ITIL process areas, provides an elevated, intuitive user experience, and makes configuration and implementation simple. It’s provable ROI and an easier job — all in one platform.
Incident Management
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Problem Management
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Change Management
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Project Management
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Request Fulfillment
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Service Level Management
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Knowledge Management
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Service Asset, Configuration Management
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Availability Management
Identify gaps between defined availability targets and actual availability for deeper analysis.
Self-Service
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log incidents.
Service Catalog
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Service Portfolio Management
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Release Management
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Financial Management
Understand the costs associated with the delivery of every service and its effects to charge-back.
Demand Management
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Capacity Management
Ensure your organization has the capacity to deliver agreed upon services in a cost-effective and timely manner.
Remote Support
Proactively resolve user issues from anywhere in the world without taking them offline.
| File Type | File Name | Download | Share |
|---|---|---|---|
| Data Sheet | 2023-Datasheet-CaseMGMT (PDF) | ||
| Data Sheet | Datasheet – EV Reach – 2023 (PDF) | ||
| Data Sheet | EV Observe _2023 (PDF) | ||
| Data Sheet | EV Self Help_2023 (PDF) |
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