Key Findings
- Up to 60% of remote-access help-desk tickets stem from native RDP or VDI client issues—install failures, update conflicts, compatibility errors.
- Clientless Remote Desktop via browser can eliminate these categories entirely, driving 40–50% TCO reduction in endpoint support and management.
- Browser-based RDP aligns with Zero Trust (ZTNA) principles, reducing the attack surface on user devices by 100% client-side footprint.
The Hidden Costs of Native Clients
Enterprises traditionally deploy RDP, Citrix Workspace App, or Horizon Client on every endpoint. This causes:
1. High IT Overhead
- Packaging, deployment, testing, and patch-validation consume hundreds of IT hours per quarter.
- Frequent OS updates (especially macOS annual releases) trigger rushed testing cycles and unplanned help-desk spikes.
2. Escalating Support Tickets
- Up to 30–60% of “remote-access” tickets relate directly to client-side failures.
- Fragmentation on Android devices and registry-sensitive Windows installs further multiply ticket volume.
3. Security & Compliance Risks
- Delayed client-patch rollouts increase vulnerability windows.
- Inconsistent endpoint configurations undermine centralized policy enforcement and auditability.
Why Clientless (Browser-Based) RDP Changes the Game
By shifting to a clientless model, Thinfinity® Workspace transforms remote access management:
1. Zero-Installation, Zero-Update
- No endpoint software—users simply open a secure URL in any browser (Chrome, Edge, Safari).
- Centralized updates—all patches and new features deploy server-side. Users always run the latest, fully tested build.
2. Centralized, Server-Side Control
- Single console for access policies, MFA enforcement, and session controls.
- Unified monitoring of user activity and real-time auditing—critical for DevSecOps workflows and compliance mandates (SOC 2, HIPAA).
3. Consistent User Experience
- Device-agnostic access on Windows, macOS, Linux, iPad, Android—without installing a client.
- BYOD-friendly: secure, browser-only sessions that leave no persistent footprint on personal devices.
Quantifiable Benefits
| Metric | Traditional Clients | Clientless Browser RDP | Improvement |
|---|---|---|---|
| Remote-access ticket volume | 30–60% of tickets | <10% | ≥ 50% reduction |
| Mean Time to Resolution (MTTR) | 4–6 hours | <2 hours | ≥ 60% faster |
| First Contact Resolution (FCR) Rate | 45–55% | 70–80% | +25–35 points |
| Endpoint management labor (FTE days/yr) | 120+ | 30 | 75% reduction |
Expert Insight: Gartner identifies browser-based remote access as a “high-value enabler” for hybrid work models, citing a typical ROI payback in 6–9 months.
Implementation Best Practices
1. Integrate into Your ZTNA Architecture
- Leverage Thinfinity’s microsegmentation to grant least-privilege access to specific apps or desktops.
- Enforce MFA via your existing IdP (Azure AD, Okta, Ping)—no client-side agents needed.
2. Automate with REST APIs
- Provision or revoke user access programmatically as part of HR or ITSM workflows.
- Ingest session logs into your SIEM for real-time alerting and compliance reporting.
3. Validate Performance & Features
- Test multi-monitor support, high-resolution scaling, audio/video, and USB redirection—all natively handled in-browser.
- Ensure network bandwidth and firewall rules permit secure HTTPS access to Thinfinity servers.
Next Steps for CIOs and CISOs
If you’re still wrestling with complex client lifecycles, mounting help-desk costs, or compliance headaches, it’s time to:
- Evaluate a live demo of Thinfinity Workspace’s browser-only RDP.
- Run a pilot with a representative user group—measure ticket reduction and user satisfaction.
- Develop a migration plan to phase out native clients and centralize management under a Zero Trust framework.
Ready to eliminate endpoint client chaos?
Schedule your demo or start a free trial of Thinfinity Workspace today and discover how clientless remote desktop delivers secure, cost-efficient, ZTNA-aligned access.
About Cybele Software Inc.
We help organizations extend the life and value of their software. Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what’s most important: expanding and evolving their business.
About Version 2 Digital
Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.
Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.
