{"id":93289,"date":"2024-10-29T12:17:00","date_gmt":"2024-10-29T04:17:00","guid":{"rendered":"https:\/\/version-2.com.sg\/?p=92759"},"modified":"2024-10-29T12:49:24","modified_gmt":"2024-10-29T04:49:24","slug":"where-are-sme-msp-relationships-headed","status":"publish","type":"post","link":"https:\/\/version-2.com\/zh\/2024\/10\/where-are-sme-msp-relationships-headed\/","title":{"rendered":"Where Are SME-MSP Relationships Headed?"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

It\u2019s critical for managed service providers (MSPs), like any service provider, to keep their finger on the pulse of their clients. Understanding how they think, make decisions, and approach their relationship with you is key to retaining them and bringing on new business.\u00a0<\/p>

Recently, JumpCloud surveyed over 600 IT professionals<\/a> working at small- to medium-sized enterprises (SMEs). Among many topics, we asked them about how they approach and work with MSPs. On a positive note, the survey found that 76% of SMEs work with MSPs on some level, and 67% plan to increase their investment over the next six months. However, the survey also found that the percentage of SMEs fully outsourcing their IT to MSPs dropped from 42% in early 2024 to 29% in Q3 2024.\u00a0<\/p>

While this trend displays SMEs\u2019 continued investment in MSPs, it also highlights a shift in how SMEs approach their IT needs. This presents opportunities for MSPs to examine their client relationships and offerings to strengthen their partnerships and adapt to client expectations. In this blog, we will explore the ways that SME relationships with MSPs are changing, and how MSPs can adapt. By focusing on areas like cost management and security, MSPs can position themselves as invaluable allies for SMEs.<\/p>

Note: all data cited in this blog is sourced from JumpCloud\u2019s eBook, <\/em>Your Route to Positive Client Interactions<\/em><\/a>, unless otherwise cited.\u00a0<\/em><\/p>

Adapting to Cost Pressures<\/h2>

One of the biggest challenges in the future of SME-MSP relationships is managing costs. Three-quarters of SMEs have reported rising costs from their vendors (that includes MSPs and other vendors), which puts additional pressure on them as they struggle to balance budgets with ever-increasing tech needs.\u00a0<\/p>

From an MSP perspective, the rising cost pressure on SMEs is significant: 28% have ended their partnerships with MSPs because of cost. Additionally, cost is one of the most common reasons that SMEs choose not to use MSPs, second only to a preference for handling IT internally.\u00a0<\/p>

\"\"