{"id":79423,"date":"2024-06-24T11:38:19","date_gmt":"2024-06-24T03:38:19","guid":{"rendered":"https:\/\/version-2.com\/?p=79423"},"modified":"2024-06-20T11:41:02","modified_gmt":"2024-06-20T03:41:02","slug":"how-cybercare-integrated-zendesk-and-nordlayer-for-the-best-customer-support-on-the-market","status":"publish","type":"post","link":"https:\/\/version-2.com\/zh\/2024\/06\/how-cybercare-integrated-zendesk-and-nordlayer-for-the-best-customer-support-on-the-market\/","title":{"rendered":"How CyberCare integrated Zendesk and NordLayer for the best customer support on the market"},"content":{"rendered":"\t\t
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<\/p>

CyberCare is a beacon of customer support and stands tall with its roots firmly planted in customer experience excellence. With offices in Lithuania and Ukraine, the company\u2019s workforce of 400 employees embraces a hybrid model. CyberCare succeeds in a culture of quality and flexibility, serving millions worldwide.<\/p>

\"Profile<\/p>

Darius Dagys, Head of Business Development, pilots the organization’s journey of supporting diverse cybersecurity products by leading external partnerships and automation internally. Operating with client data and handling user requests, the company understands the importance of employing the right tools to make work and security effortless and efficient.<\/p>

The challenge<\/h2>

On a mission to secure client data effectively<\/h3>

\"Key<\/p>

For CyberCare, the security of customer data is non-negotiable. As a company that prides itself on providing superior customer support, it became evident that an enhanced security framework was imperative.<\/p>

The quest wasn’t sparked by a singular incident but by a continuous commitment to uphold the highest standards of data security and privacy.<\/p>

\u201cCustomers trust us with their data when we provide customer support, making the data paramount. To reflect how we value this trust, CyberCare follows best cybersecurity practices.\u201d<\/p><\/blockquote>

Click to tweet<\/span><\/a><\/p><\/div>

CyberCare combines various technologies and solutions to achieve the best results. However, when they found themselves in need of a network security tool, the team looked for something to ease their daily tasks, maintenance, and configuration to integrate into the existing technology stack smoothly.<\/p>

\u201cWith three years of customer support experience under our belt, our team has provided over 38 million solutions to end-users. At Cybercare, we recognize the criticality of automation, the latest technologies, and top-notch quality in delivering\u00a0 services.\u201d<\/p><\/blockquote>

Click to tweet<\/span><\/a><\/p><\/div>

Simple integration and high-security standards led the lookout for a new tool. The challenge was unique as the customer support software vendor secured part of the client data. For complete protection, CyberCare needed to ensure that access to the network is secure from its side as well.<\/p>

The solution<\/h2>

A simple and effective way to add another security layer<\/h3>

\"Main<\/p>

The pivot from previous VPN tools to NordLayer wasn’t a leap in the dark but a calculated step toward fortified security. NordLayer, with its robust VPN services, offered the perfect armor to shield the valuable data entrusted by clients.<\/p>

\u201cBefore NordLayer, we had a short sprint with other VPN tools, which were more complicated. They were managed manually and it was difficult to onboard and offboard new CyberCare employees.\u201d<\/p><\/blockquote>

Click to tweet<\/span><\/a><\/p><\/div>

Eliminating the complexity and creating shortcuts in user management and network controls streamlined the processes of the CyberCare security team.<\/p>

\u201cIP allowlisting and creation of other policies are configured automatically, so my team doesn\u2019t have to spend much time setting up the tool.\u201d<\/p><\/blockquote>

Click to tweet<\/span><\/a><\/p><\/div>

The most important thing is that NordLayer complemented already existing tools in use, such as SSO integration and the customer support solution Zendesk.<\/p>

Why choose NordLayer?<\/h2>

The choice was clear and devoid of lengthy deliberations. NordLayer promised simplicity, efficacy, and unwavering security.<\/p>

\u201cNordLayer solution is very simple to use\u2014no effort required.\u201d<\/p><\/blockquote>

Click to tweet<\/span><\/a><\/p><\/div>

It stood out as CyberCare needed to navigate cyberspace, ensuring data remains inviolable confidently.<\/p>

\u201cHaving a combination of different security layers and solutions, I sleep well knowing that our customers’ data is secure.\u201d<\/p><\/blockquote>

Click to tweet<\/span><\/a><\/p><\/div>

One of the criteria for selecting NordLayer was its adherence to security standards. Aligning with compliance requirements gives a stronger foundation to a company like CyberCare to be sure all is well on all fronts.<\/p>

Strategic integration of NordLayer and Zendesk to efficiently protect customer data<\/h3>

\"Strategic<\/p>

Who? Dual synergy<\/h4>

CyberCare employs both internal policies and external tools to manage sensitive data. They emphasize selecting partners like Zendesk, known for its commitment to security and ensuring compliance with the latest standards.<\/p>

Why? Strategic alignment<\/h4>

Zendesk was chosen for its status as a leading CRM platform, ease of use, and significant investment in security. This partnership was based on the need for a CRM that matched CyberCare’s security requirements and business operations.<\/p>

How? The process<\/h4>

CyberCare leverages NordLayer to ensure that the login process to Zendesk is encrypted and secure. With NordLayer, they assign fixed IPs, meaning Zendesk can be accessed securely via these IPs. This setup guarantees that both the traffic within Zendesk and the access to it are encrypted and safeguarded.<\/p>

What? The usage<\/h4>

The integration is seamless for employees who log into Zendesk through NordLayer without navigating complex security measures. This not only simplifies the process but also enforces a high level of security by default.<\/p>

The outcome<\/h2>

An intuitive tool you can forget about<\/h3>

\"The<\/p>

The integration of NordLayer into CyberCare’s operations marked a new dawn. With NordLayer’s intuitive design and features like 2FA, SSO, and static IPs, CyberCare not only safeguarded its data but also streamlined access and management processes.<\/p>

\u201cThere are two things about using NordLayer in the team. First, it\u2019s definitely easy, as the app always runs automatically in the background. Second, users must select the correct gateway to connect to Zendesk to do their work, so it\u2019s intuitive by design.\u201d<\/p><\/blockquote>

Click to tweet<\/span><\/a><\/p><\/div>

As for the tool implementation, NordLayer didn\u2019t require long preparations and complicated setups. Simple, from start to finish, the deployment and solution adoption in the team was as smooth as it gets.<\/p>

\u201cOnboarding people to NordLayer took one hour. We had to make preparations from the back end, but for the team, it was super easy. You just have an app, click connect, and you can forget about it. There was no trouble at all.\u201d<\/p><\/blockquote>

Click to tweet<\/span><\/a><\/p><\/div>

The simplicity of NordLayer’s VPN solution meant that employees could focus on their tasks without the distraction of complex security protocols.<\/p>

Pro cybersecurity tips<\/h2>

Have you ever thought about your top cybersecurity hygiene actions you perform daily? It\u2019s a good question to ask yourself for a self-check because maybe today is the day you start acting a bit more secure than yesterday.<\/p>

If you don\u2019t know where to start or want to compare your habits with other professionals, here are Darius Dagys, the Head of Business Development and AI at CyberCare, the top favorite tips everyone should consider.<\/p>

\"Darius<\/p>

In essence, the collaboration between NordLayer and Zendesk within CyberCare’s operations showcases a forward-thinking approach to data security, emphasizing ease of use without compromising on stringent security measures. This strategic choice not only aligns with their internal policies but also reinforces their commitment to protecting sensitive customer information.<\/p><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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About Version 2 Digital<\/h3>

Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.\n

\nThrough an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\t\t

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About NordLayer
<\/strong>NordLayer is an adaptive network access security solution for modern businesses \u2013 from the world\u2019s most trusted cybersecurity brand, Nord Security.<\/p>

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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About NordLayer
<\/strong>NordLayer is an adaptive network access security solution for modern businesses \u2013 from the world\u2019s most trusted cybersecurity brand, Nord Security.<\/p>

The web has become a chaotic space where safety and trust have been compromised by cybercrime and data protection issues. Therefore, our team has a global mission to shape a more trusted and peaceful online future for people everywhere.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

CyberCare is a beacon of customer support and stands ta […]<\/p>\n","protected":false},"author":149011790,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1273,973,1130,61],"tags":[1272,974,1132],"class_list":["post-79423","post","type-post","status-publish","format-standard","hentry","category-1273","category-nord-security","category-nordlayer","category-press-release","tag-1272","tag-nord-security","tag-nordlayer"],"acf":[],"yoast_head":"\nHow CyberCare integrated Zendesk and NordLayer for the best customer support on the market - Version 2<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nordlayer.com\/blog\/case-study-cybercare-x-nordlayer\/\" \/>\n<meta property=\"og:locale\" content=\"zh_HK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How CyberCare integrated Zendesk and NordLayer for the best customer support on the market - 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