{"id":71653,"date":"2023-08-30T14:03:45","date_gmt":"2023-08-30T06:03:45","guid":{"rendered":"https:\/\/version-2.com\/?p=71653"},"modified":"2023-08-25T14:06:30","modified_gmt":"2023-08-25T06:06:30","slug":"eset-global-support-wins-2023-sc-awards-in-excellence-for-best-customer-service","status":"publish","type":"post","link":"https:\/\/version-2.com\/zh\/2023\/08\/eset-global-support-wins-2023-sc-awards-in-excellence-for-best-customer-service\/","title":{"rendered":"ESET Global Support Wins 2023 SC Awards in Excellence for Best Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"71653\" class=\"elementor elementor-71653\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71ae5294 post-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71ae5294\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;c4a899f&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e9119cd\" data-id=\"1e9119cd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f04f8cb elementor-widget elementor-widget-text-editor\" data-id=\"4f04f8cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"content-c9404452\" class=\"csc-frame csc-frame-default\"><div id=\"content-c9508715\" class=\"csc-frame csc-frame-default\"><p class=\"bodytext\"><span style=\"color: #000000;\">BRATISLAVA, SAN DIEGO\u2014 August 22, 2023 \u2014 <a style=\"color: #000000;\" href=\"https:\/\/www.eset.com\/int\/\" target=\"_blank\" rel=\"noopener\">ESET<\/a>, a global leader in cybersecurity, is proud to announce that the company has won a 2023 <a style=\"color: #000000;\" href=\"https:\/\/www.scmagazine.com\/sc-awards\" target=\"_blank\" rel=\"noopener\">SC Award<\/a> in the Excellence Award category for Best Customer Service.\u00a0 The SC Awards program is cybersecurity\u2019s most prestigious and competitive program, recognizing the solutions, organizations, and people driving innovation and success in information security. This award recognizes ESET for delivering best-in-class customer support and services and exceeding expectations to ensure that organizations are protected against threats launched by today\u2019s savvy cybercriminals.\u00a0<\/span><\/p><p><span style=\"color: #000000;\">\u201cSC Awards are recognized worldwide by the cybersecurity community, and we are honored to take home the Best Customer Service award this year,\u201d said Brent McCarty, President of ESET North America. \u201cThis award speaks to both the transformation already underway and continued investment in our customer service organization, which has expanded with the vision of providing high-touch, localized customer support across time zones, channels, and languages. We understand that it is our job to provide peace of mind to our customers as their cybersecurity partner, and this award speaks to the commitment and outstanding work being done by our teams locally and around the world.\u201d<\/span><\/p><p><span style=\"color: #000000;\">\u201cThis year\u2019s SC Award winners reflected our industry in flux,\u201d said Tom Spring, SC Media\u2019s editorial director at CyberRisk Alliance. \u201cWinners demonstrated uncanny market agility and brought innovative solutions to help their customers stay ahead of increasingly sophisticated adversaries and emerging threats. The innovative strategies and technologies demonstrated by all our SC Award participants truly encapsulated the remarkable innovation within the cybersecurity industry this year.\u201d<\/span><\/p><p><span style=\"color: #000000;\">ESET&#8217;s Global Support has continued to look for new ways to differentiate and expand its offerings in response to an increasingly complex cybersecurity threat landscape and to help customers to adopt robust cybersecurity postures. The company was recognized based on a range of services, including:<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Commitment to local and easily accessible customer support<\/strong> when and where customers need it. The company has 162 worldwide partners who help provide customer service in the time zones and languages required. For example, in the United States, business customers talk to ESET\u2019s local customer service team in San Diego, California.<\/span><\/li><li><span style=\"color: #000000;\"><strong>Multi-channel support<\/strong> that aligns with customer preferences. ESET provides business customers with complimentary support via phone, email, and live chat. ESET also maintains an online support forum where customers can engage with company experts on trending topics and emerging product issues.<\/span><\/li><li><span style=\"color: #000000;\"><strong>Comprehensive documentation<\/strong>, including <a style=\"color: #000000;\" href=\"https:\/\/support.eset.com\/en\/home\" target=\"_blank\" rel=\"noopener\">Knowledgebase<\/a> articles, FAQ documents within <a style=\"color: #000000;\" href=\"https:\/\/forum.eset.com\/\" target=\"_blank\" rel=\"noopener\">ESET Security Forum<\/a>, and video tutorials that focus on deployment and maintenance, user scenarios, and troubleshooting. Additionally, online user guides are available for every product and provide installation, configuration, and feature overviews for the ESET product. This is bolstered by localized language resources for ESET\u2019s international markets, including French-speaking Canada, Spanish, German, Japan, and more (i.e. 21 languages are available for ESET Protect Cloud, and up to 35 languages are available for Endpoint Antivirus for Windows).<\/span><\/li><li><span style=\"color: #000000;\"><strong>Advanced <a style=\"color: #000000;\" href=\"https:\/\/www.eset.com\/us\/business\/professional-services\/\" target=\"_blank\" rel=\"noopener\">Professional Services<\/a> in ESET Services Hub<\/strong>, including <a style=\"color: #000000;\" href=\"https:\/\/www.eset.com\/int\/business\/mdr-protection\/\" target=\"_blank\" rel=\"noopener\">ESET PROTECT MDR<\/a> (Managed Detection and Response), Premium Support, and Security Services.<\/span><\/li><li><span style=\"color: #000000;\"><strong>Broader awareness and educational resources<\/strong>, including a robust <a style=\"color: #000000;\" href=\"https:\/\/www.eset.com\/us\/business\/cybertraining\/\" target=\"_blank\" rel=\"noopener\">Cybersecurity Awareness Training program<\/a> for employees to address the human element of cybersecurity, and public resources like <a style=\"color: #000000;\" href=\"https:\/\/www.welivesecurity.com\/en\/\" target=\"_blank\" rel=\"noopener\">WeLiveSecurity<\/a>, one of the top corporate cybersecurity blogs in the world \u2013 available in five languages with written and video content.<\/span><\/li><\/ul><p class=\"bodytext\"><span style=\"color: #000000;\">\u201cThe cybersecurity market continues to mature \u2013 with companies looking for enterprise-grade cybersecurity solutions backed by premium managed services,\u201d said McCarty. \u201cOur commitment to best-in-class support sets ESET apart in a fiercely competitive landscape. With ESET PROTECT MDR, organizations can reap the full benefits of Extended Detection &amp; Response (XDR) without having to build an in-house team of digital security experts or add additional resources to their existing team. This allows for advanced capabilities, like triage and investigation, file analysis, incident response, digital forensics, threat monitoring, and even proactive periodic threat hunting &#8211; backed by ESET expertise and support teams.\u201d<\/span><\/p><p><span style=\"color: #000000;\">Now in its 26th year, the 2023 SC Awards are highly coveted and draw a continued record of entries each year. The <strong>Excellence Awards<\/strong>\u202fincluded 15 categories and opened participation to cybersecurity startups, investors, and financial partners. Hundreds of entries for the Excellence Awards were judged by a world-class panel of independent industry leaders from sectors including healthcare, financial services, manufacturing, consulting, and education.\u00a0 Winners are featured on SC Media\u2019s website, with a week of editorial coverage that celebrates the innovative technologies and solutions that support the ongoing efforts of the cybersecurity community.<\/span><\/p><p><span style=\"color: #000000;\">View ESET coverage and the full list of winners<a style=\"color: #000000;\" href=\"https:\/\/www.scmagazine.com\/sc-awards\" target=\"_blank\" rel=\"noopener\"> here<\/a>.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a1b0f4 elementor-widget elementor-widget-shortcode\" data-id=\"1a1b0f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"18103\" class=\"elementor elementor-18103\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-748947f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"748947f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;c4f773e&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7995c19\" data-id=\"7995c19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a437045 elementor-widget elementor-widget-image-box\" data-id=\"a437045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">About Version 2 Digital<\/h3><p class=\"elementor-image-box-description\">Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.\n<br><br>\nThrough an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\t\t<div data-elementor-type=\"page\" data-elementor-id=\"18159\" class=\"elementor elementor-18159\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73b4cd0 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"73b4cd0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;c4f773e&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d19c1e\" data-id=\"8d19c1e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8865cce elementor-widget elementor-widget-text-editor\" data-id=\"8865cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>About ESET<\/strong><br \/>For 30 years, ESET\u00ae has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint security to encryption and two-factor authentication, ESET\u2019s high-performing, easy-to-use products give individuals and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24\/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&amp;D facilities worldwide, ESET became the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single \u201cin-the-wild\u201d malware without interruption since 2003.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BRATISLAVA, SAN DIEGO\u2014 August 22, 2023 \u2014 ESET, a global [&hellip;]<\/p>\n","protected":false},"author":149011790,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1075,40,61],"tags":[41,1076],"class_list":["post-71653","post","type-post","status-publish","format-standard","hentry","category-year2023","category-eset","category-press-release","tag-eset","tag-1076"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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