{"id":42031,"date":"2021-11-06T17:12:17","date_gmt":"2021-11-06T09:12:17","guid":{"rendered":"https:\/\/version-2.com\/?p=42031"},"modified":"2021-12-16T15:05:11","modified_gmt":"2021-12-16T07:05:11","slug":"customer-success-manager-and-health-check-services","status":"publish","type":"post","link":"https:\/\/version-2.com\/zh\/2021\/11\/customer-success-manager-and-health-check-services\/","title":{"rendered":"Customer Success Manager and Health Check services"},"content":{"rendered":"\t\t
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Do you want to get the maximum out of Safetica products and reach your goals as fast as possible? Customer Success Manager will help you \u2013 including regular health checks.<\/p>\n\n

Customer Success Manager<\/strong><\/h2>\nCustomer Success Manager (CSM) is a dedicated single point of contact whose primary goal is to ensure your success with Safetica products. CSM is a Safetica champion who has a broad knowledge of customer environments, needs, and solutions for typical use-cases. CSM drives product adoption, advocates for the customer, and helps achieve the desired outcomes earlier.\n

Key\u00a0benefits<\/span><\/strong><\/h3>\n
    \n \t
  • Achieve your desired outcomes with Safetica earlier<\/li>\n \t
  • Utilize Safetica specialists’ experience from hundreds of successful implementations\u00a0and get your project done fast and right<\/li>\n \t
  • Get your environment optimized by implementing our Security Best practices<\/li>\n \t
  • Consult your security and product requirements and find the best solution<\/li>\n \t
  • Get a fast track to your submitted feature requests or tickets through CSM who\u00a0advocates for you and communicates directly with the responsible teams<\/li>\n<\/ul>\n

    What you get<\/strong><\/h3>\n
      \n \t
    • Initial discovery call<\/strong>. Put together all your goals and requests. A success plan is a live document and changes whenever your goals change.<\/li>\n \t
    • Regular<\/strong>\u00a0call<\/strong>. Scheduled to a time and frequency which works best for you. The goal of this call is to track progress on open and new requests, validate the journey towards your goals and discuss what is needed to.<\/li>\n \t
    • Regular health check<\/strong><\/span>. Your CSM regularly checks your environment and keeps your Safetica implementation healthy.<\/li>\n \t
    • Proactive care<\/strong>. Your CSM contacts you proactively in case there could be any potential problem, anything in your submitted requests changed, or just to ask if everything is fine.<\/li>\n \t
    • Ongoing support<\/strong>. Reach out whenever you have a question, issue, or new request.<\/li>\n \t
    • New release updates<\/strong>. Your CSM makes sure you understand how to use the new\u00a0features and helps you update the product and configure it.<\/li>\n \t
    • Escalation ownership<\/strong>. Your CSM controls escalations, gives you updates, and\u00a0coordinates internal teams.<\/li>\n<\/ul>\n\"\"\n

      Health Check<\/strong><\/h2>\n

      The scope of Health Check service is designed to check the Implementation of Safetica based on customer\u2019s environment, their requirements, and Safetica\u2019s Best Practices. The goal is to provide recommendations of changes of the configuration, help with the implementation of customer\u2019s requirements, or application of best practices, leading to better security state of Safetica-covered environment. Service is provided within one man-day of work.\n<\/p>

      \nIn general, Health Check involves the following activities:<\/p>\n

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      • Check of the Safetica runtime requirements<\/li>\n \t
      • Check of the correct Safetica products installation<\/li>\n \t
      • Check of the communication of all Safetica components<\/li>\n \t
      • Check of the initial product configuration and maintenance configuration<\/li>\n \t
      • Check of records and consultations about Security Audit if required and necessary<\/li>\n \t
      • Suggestion and configuration of best practices regarding the configuration of Safetica<\/li>\n \t
      • Prophylaxis of Safetica Management Service<\/li>\n \t
      • Prophylaxis of Microsoft SQL Server (running Safetica database)<\/li>\n<\/ul>\n

        As a result of the Health Check, the customer will be provided with:<\/strong><\/p>\n

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        • Service completion report, including the complete protocol<\/li>\n \t
        • List of post-check recommendations<\/li>\n<\/ul>\n

          \n\"\"\n<\/p>

          \nAs with any software maintenance access, there are requirements that must be fulfilled in order to perform Health Check. A customer (or their partner) is responsible for securing these requirements:<\/p>\n

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          • Remote access to physical or virtual or cloud server running Safetica Management Service<\/li>\n \t
          • Remote access to MSSQL server with Safetica database<\/li>\n \t
          • Remoting options, by means of RDP\/ISL\/Teams\/other ways connection<\/li>\n \t
          • VPN access and credentials, if necessary<\/li>\n \t
          • A dedicated IT administrator on the customer\u2019s side, who will act as the main point of\u00a0contact for Safetica and the partner, and will allow and authorize ad-hoc hands-on activities stemming from the check<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            About Version 2 Digital<\/h3>

            Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.\n

            \nThrough an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\t\t

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            About Safetica<\/strong>
            Safetica is to provide small and mid-sized companies with the same quality data protection that corporations have – affordably, and without any additional IT administration or disruptions in operation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Do you want to get the maximum out of Safetica products […]<\/p>\n","protected":false},"author":143524195,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[450,461,61],"tags":[451,462],"class_list":["post-42031","post","type-post","status-publish","format-standard","hentry","category-safetica","category-year2021","category-press-release","tag-safetica","tag-462"],"acf":[],"yoast_head":"\nCustomer Success Manager and Health Check services - Version 2<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/version-2.com\/zh\/2021\/11\/customer-success-manager-and-health-check-services\/\" \/>\n<meta property=\"og:locale\" content=\"zh_HK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager and Health Check services - 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