{"id":127216,"date":"2025-12-16T15:22:06","date_gmt":"2025-12-16T07:22:06","guid":{"rendered":"https:\/\/version-2.com\/?p=127216"},"modified":"2025-12-16T15:29:21","modified_gmt":"2025-12-16T07:29:21","slug":"easyvista-unveils-2025-3-platform-release-building-a-solid-data-foundation-for-next-gen-ai-in-itsm","status":"publish","type":"post","link":"https:\/\/version-2.com\/zh\/2025\/12\/easyvista-unveils-2025-3-platform-release-building-a-solid-data-foundation-for-next-gen-ai-in-itsm\/","title":{"rendered":"EasyVista Unveils 2025.3 Platform Release, Building a Solid Data Foundation for Next-Gen AI in ITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"127216\" class=\"elementor elementor-127216\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-534888b post-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"534888b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;80510b6&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-40115d5\" data-id=\"40115d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca14f89 elementor-widget elementor-widget-text-editor\" data-id=\"ca14f89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-lg leading-relaxed text-gray-700 mb-6 font-semibold\">EasyVista today announced the third and final major platform update for the year, the 2025.3 release of its ITSM Platform. This update represents the conclusion of a focused, multi-release strategy designed to deliver a unified, high-quality, data-driven foundation essential for leveraging AI across all IT operations. With 2025.3, EasyVista continues to integrate intelligence into routine workflows while ensuring the operational robustness needed for dependable AI adoption.<\/p><h2 class=\"text-2xl\">Addressing the AI Readiness Gap<\/h2><p class=\"text-gray-700 mb-4\">The release comes as companies globally ramp up their AI and automation efforts. EasyVista\u2019s own research reveals that while AI rollout is a top three IT priority for 2026, a significant disparity exists: only 12.4% of organizations report having a mature ITSM framework. This highlights a growing disconnect between high ambition and actual operational readiness.<\/p><p class=\"text-gray-700 mb-4\">By stabilizing core operations, ensuring data standardization, and enhancing knowledge quality, EasyVista\u2019s 2025 releases (which collectively delivered over 100 features) directly tackle this gap, enabling AI to function effectively without introducing undue complexity or risk.<\/p><h2 class=\"text-2xl\">Key Functional Enhancements in 2025.3<\/h2><p class=\"text-gray-700 mb-4\">The final release of the year focuses on improving agent experience and foundational AI enablement:<\/p><ul class=\"list-none ml-0 p-0 space-y-3\"><li class=\"feature-list\"><strong>Contextual AI Recommendations:<\/strong> Delivering more precise AI suggestions surfaced directly within incident resolution workflows to boost agent efficiency.<\/li><li class=\"feature-list\"><strong>Streamlined Global Support:<\/strong> Automated ticket summarization now features integrated translation capabilities, accelerating international service delivery.<\/li><li class=\"feature-list\"><strong>Microsoft Copilot Chat Integration:<\/strong> Introducing the EV chatbot for Microsoft Copilot, allowing ticket management and interaction directly through the Copilot chat interface.<\/li><li class=\"feature-list\"><strong>Next-Gen Knowledge Management:<\/strong> Launching an AI-optimized, node-based model for smarter knowledge handling and retrieval.<\/li><li class=\"feature-list\"><strong>Customizable Workspaces:<\/strong> Expanded Home Canvas configuration options for highly personalized agent workspace layouts.<\/li><\/ul><h2 class=\"text-2xl\">Strategic Commentary: Practical AI Adoption<\/h2><p class=\"text-gray-700 mb-4\">\u201cThis release serves as the centerpiece of our 2025 strategy, solidifying the data and knowledge infrastructure required for AI to deliver true value,\u201d stated Loic Besnard, Chief Product Officer, EasyVista. \u201cOur customers require AI that is practical, responsible, and fully integrated into their actual work processes. With 2025.3, we are providing AI that instantly enhances agent performance while constructing the foundational backbone for future, autonomous automation.\u201d<\/p><p class=\"text-gray-700 mb-4\">The cumulative effect of the 2025 releases prepares organizations for the next evolution: AI that extends beyond analysis and recommendation to confidently and reliably execute actions across the entire IT ecosystem. The upgrade to 2025.3 is now immediately available for all EasyVista ITSM Platform customers.<a class=\"inline-block px-6 py-3 bg-blue-600 text-white font-bold rounded-lg hover:bg-blue-700 transition duration-300 shadow-lg\" href=\"#\"><br \/><\/a><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a77a3ad elementor-widget elementor-widget-button\" data-id=\"a77a3ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/request-a-demo-or-trial\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a demo or trial<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be9976a elementor-widget elementor-widget-spacer\" data-id=\"be9976a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ead54a5 elementor-widget elementor-widget-shortcode\" data-id=\"ead54a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n\t\t<div data-elementor-type=\"page\" data-elementor-id=\"91831\" class=\"elementor elementor-91831\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c2f8937 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3c2f8937\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;c4f773e&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a2a9404\" data-id=\"a2a9404\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a505b1a elementor-widget elementor-widget-text-editor\" data-id=\"a505b1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>About EasyVista\u00a0\u00a0<\/strong><br \/>EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. We empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports over 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\t\t<div data-elementor-type=\"page\" data-elementor-id=\"18103\" class=\"elementor elementor-18103\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-748947f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"748947f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;c4f773e&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7995c19\" data-id=\"7995c19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a437045 elementor-widget elementor-widget-image-box\" data-id=\"a437045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">About Version 2 Digital<\/h3><p class=\"elementor-image-box-description\">Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.\n<br><br>\nThrough an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>2025-05-29 &nbsp;&nbsp;EasyVista is recognized as an Emerging Innovator in QKS Group&#8217;s 2025 SPARK Matrix for Enterprise Service Management. Its platform, with AI-driven automation, streamlines IT operations, enhances service delivery, and improves efficiency for global organizations.<\/p>\n","protected":false},"author":149011790,"featured_media":112405,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1299,1305,61],"tags":[1077,1300],"class_list":["post-127216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-easyvista","category-1305","category-press-release","tag-1077","tag-easyvista"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EasyVista Unveils 2025.3 Platform Release, Building a Solid Data Foundation for Next-Gen AI in ITSM - Version 2<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.easyvista.com\/press-release\/easyvista-introduces-2025-3-platform-release-advancing-a-reliable-data-backbone-for-ai-powered-itsm\/\" \/>\n<meta property=\"og:locale\" content=\"zh_HK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EasyVista Unveils 2025.3 Platform Release, Building a Solid Data Foundation for Next-Gen AI in ITSM - Version 2\" \/>\n<meta property=\"og:description\" content=\"2025-05-29 &nbsp;&nbsp;EasyVista is recognized as an Emerging Innovator in QKS Group&#039;s 2025 SPARK Matrix for Enterprise Service Management. 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