{"id":104640,"date":"2025-02-24T15:28:20","date_gmt":"2025-02-24T07:28:20","guid":{"rendered":"https:\/\/version-2.com\/?p=104640"},"modified":"2025-02-24T15:28:23","modified_gmt":"2025-02-24T07:28:23","slug":"it-solutions-how-companies-benefit-from-them","status":"publish","type":"post","link":"https:\/\/version-2.com\/zh\/2025\/02\/it-solutions-how-companies-benefit-from-them\/","title":{"rendered":"IT Solutions: How companies benefit from them"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"104640\" class=\"elementor elementor-104640\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35fe5dd post-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35fe5dd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;cef08c3&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-409a2e9a\" data-id=\"409a2e9a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a8be8f elementor-widget elementor-widget-text-editor\" data-id=\"5a8be8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/otrs.com\/wp-content\/uploads\/it_solutions_featured.webp\" width=\"1200\" height=\"800\" \/><\/p><div class=\"elementor-widget-container\">\u00a0<\/div><div class=\"elementor-element elementor-element-43cbc576 e-con-full mastercontainer blog-main-content e-flex e-con e-child\" data-id=\"43cbc576\" data-element_type=\"container\"><div class=\"elementor-element elementor-element-5c99fb7f elementor-widget elementor-widget-global elementor-global-90303 elementor-widget-image\" data-id=\"5c99fb7f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\u00a0<\/div><div class=\"elementor-element elementor-element-78593d63 mastercontainer elementor-widget elementor-widget-text-editor animated fadeIn\" data-id=\"78593d63\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:&quot;100&quot;}\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><style><\/style><h2><strong>What are IT solutions?<\/strong><\/h2><p><span style=\"font-weight: 400;\">\u201cThat\u2019s the solution!\u201d is how an IT solution should ideally feel. It should solve an existing problem, lead to <\/span><a href=\"https:\/\/otrs.com\/otrsmag\/process-optimization\/\"><span style=\"font-weight: 400;\">process optimization<\/span><\/a><span style=\"font-weight: 400;\"> or ensure efficient target achievement.<\/span><\/p><p><span style=\"font-weight: 400;\">On the technical side, this includes the following:<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">software<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">hardware\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">data<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">infrastructure, and<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">security mechanisms.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">On a qualitative level, these factors include:<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">consulting<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">integration<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">support, and\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">other services, as necessary.\u00a0<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Examples include ERP systems, cloud services, IT security solutions, databases, communication platforms and automation tools.\u00a0<\/span><\/p><\/div><\/div><div class=\"elementor-element elementor-element-ea0275e elementor-widget elementor-widget-image\" data-id=\"ea0275e\" data-element_type=\"widget\" data-widget_type=\"image.default\"><div class=\"elementor-widget-container\"><img decoding=\"async\" class=\"attachment-large size-large wp-image-95731\" title=\"Infographic-IT-solutions-ENG\" src=\"https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-1024x1024.webp\" sizes=\"(max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-1024x1024.webp 1024w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-300x300.webp 300w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-150x150.webp 150w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-768x768.webp 768w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-80x80.webp 80w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-725x725.webp 725w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-950x950.webp 950w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-440x440.webp 440w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-400x400.webp 400w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-600x600.webp 600w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-24x24.png 24w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-48x48.png 48w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG-96x96.png 96w,https:\/\/otrs.com\/wp-content\/uploads\/Infographic-IT-solutions-ENG.webp 1080w\" alt=\"\" width=\"1024\" height=\"1024\" \/><\/div><\/div><div class=\"elementor-element elementor-element-42ba939e mastercontainer elementor-widget elementor-widget-text-editor animated fadeIn\" data-id=\"42ba939e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:&quot;100&quot;}\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><h3><strong>IT solutions: Definition<\/strong><\/h3><p><span style=\"font-weight: 400;\">An IT solution is a comprehensive approach that goes beyond the mere application of software. It combines components such as hardware, infrastructure, services, integration, support or consulting. It is often individually tailored to a company in order to meet its specific needs.<\/span><\/p><\/div><\/div><div class=\"elementor-element elementor-element-2a02d8d elementor-blockquote--skin-border elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"2a02d8d\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\"><div class=\"elementor-widget-container\"><style><\/style><blockquote class=\"elementor-blockquote\"><p class=\"elementor-blockquote__content\">An IT solution is different from software because it is a complex concept. It may comprise several software products and other elements.<\/p><div class=\"e-q-footer\"><cite class=\"elementor-blockquote__author\">Tobias Kortas<\/cite><\/div><\/blockquote><\/div><\/div><div class=\"elementor-element elementor-element-61264b4 elementor-widget elementor-widget-text-editor\" data-id=\"61264b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>\u00a0<\/p><h2><strong>What types of problems are solved?<\/strong><\/h2><p><span style=\"font-weight: 400;\">In the corporate world, there are countless problems and opportunities to use information technology in a meaningful way. It is important that an IT solution brings peace of mind to business owners.\u00a0<\/span><\/p><h3><strong>IT solutions: Examples<\/strong><\/h3><p><span style=\"font-weight: 400;\">The following examples use specific categories to illustrate the types of IT solutions available. Each type addresses specific requirements in companies or organizations.<\/span><\/p><h4><span style=\"font-weight: 400;\"><strong>Example #1: Information centralizatio<\/strong>n<\/span><\/h4><p><span style=\"font-weight: 400;\">These include solutions such as ERP, CRM and HR systems. These are comprehensive, scalable IT solutions that meet the complex requirements of large companies. They integrate various systems and processes, such as financial management, customer relationship management (CRM) or human resources (HR). One of the aims is to manage data centrally and optimize company-wide processes.<\/span><\/p><h4><strong>Example #2: Data management<\/strong><\/h4><p><a href=\"https:\/\/otrs.com\/otrsmag\/data-management\/\"><span style=\"font-weight: 400;\">Data management<\/span><\/a><span style=\"font-weight: 400;\"> solutions help companies organize, store, protect and analyse data effectively and purposefully. In the best case scenario, better decisions can be made based on this and processes can be sensibly revised.<\/span><\/p><h4><strong>Example #3: Increased IT security<\/strong><\/h4><p><span style=\"font-weight: 400;\">Protecting systems and networks from threats such as hacker attacks or malware is of fundamental importance. The spectrum ranges from firewalls, encryption, analysis and incident identification to comprehensive protection of sensitive company data through an <\/span><a href=\"https:\/\/otrs.com\/use-cases\/isms\/\"><span style=\"font-weight: 400;\">Information Security Management System (ISMS)<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><h4><strong>Example #4: Communication and collaboration<\/strong><\/h4><p><span style=\"font-weight: 400;\">In the modern corporate world, business has changed. Remote work and large geographical distances are now the norm. Team members must communicate with each other and external parties in a targeted manner.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">By using the right communication and collaboration platforms a strong culture is developed. This also improves the quality of collaboration.<\/span><\/p><h4><strong>Example #5: Automation and AI<\/strong><\/h4><p><a href=\"https:\/\/otrs.com\/otrsmag\/benefits-of-artificial-intelligence\/\"><span style=\"font-weight: 400;\">Artificial intelligence (AI)<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/otrs.com\/otrsmag\/process-automation\/\"><span style=\"font-weight: 400;\">process automation<\/span><\/a><span style=\"font-weight: 400;\"> lead to better outputs. For example, companies benefit from <\/span><a href=\"https:\/\/otrs.com\/otrsmag\/ai-chatbot\/\"><span style=\"font-weight: 400;\">AI chatbots<\/span><\/a><span style=\"font-weight: 400;\"> for support or use machine learning for better workflows. The list of benefits of artificial intelligence is long. Related solutions should always should always focus on the practical benefits.\u00a0<\/span><\/p><h4><strong>Example #6: E-commerce<\/strong><\/h4><p><span style=\"font-weight: 400;\">An e-commerce solution supports companies in setting up and operating online stores. It includes functions such as product management, payment processing, ordering processes and marketing tools. An important goal is to offer customers a seamless shopping experience.\u00a0<\/span><\/p><h4><strong>Example #7: Industry-specific solutions<\/strong><\/h4><p><span style=\"font-weight: 400;\">An industry-specific IT solution optimizes processes according to specific requirements. Examples of this include electronic patient records in the healthcare sector or trading systems in the financial sector. In most cases, the aim is to be competitive within one\u2019s own industry or to offer clients a good service.<\/span><\/p><h3><strong>Application in large companies<\/strong><\/h3><p><span style=\"font-weight: 400;\">Large companies (enterprises) usually have complex IT environments. Each department usually has its own requirements, prerequisites and success metrics.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Needless to say, solutions must cover a wide range of application scenarios. Selected systems must have a wide range of functionalities,\u00a0 be highly scalable and integrate easily.<\/span><\/p><p><span style=\"font-weight: 400;\">Examples of enterprise solutions include:\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">ERP systems \u2013 for managing business processes<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">CRM tools for customer relationship management or\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Data analysis solutions such as business intelligence platforms.\u00a0<\/span><\/li><\/ul><h3><strong>Use in small and medium-sized enterprises (SMEs)\u00a0<\/strong><\/h3><p><span style=\"font-weight: 400;\">Large companies tend to focus on goals such as process optimization, greater security or staying ahead of the competition. In contrast, small and medium-sized enterprises are increasingly focusing on factors such as:<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">cost savings,<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">process digitalization and<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">diving growth.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">These require effective solutions that deliver as much performance as possible at the lowest possible cost. They must also be scalable to support the business as it grows.<\/span><\/p><p><span style=\"font-weight: 400;\">Typical IT solutions for SMEs may include:<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cloud-based business software such as Microsoft 365,\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Collaboration tools such as Slack or Trello, or\u00a0<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">CRM systems such as HubSpot.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">However, IT security also plays an important role here. And, depending on their model, e-commerce solutions, such as web store services, may be practical.\u00a0<\/span><\/p><h3><strong>Customized IT solutions<\/strong><\/h3><p><span style=\"font-weight: 400;\">It\u2019s like clothing: Tailor-made fits best.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">IT service providers can develop options that are individually tailored to specific company needs. These are highly beneficial when there are unique business processes for which a standard offering is not sufficient. For example, automation of a unique business process may be developed individually.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Of course, a cost-benefit analysis would reveal whether this is possible. In commercial terms, the ROI must be calculated before such a project begins.<\/span><\/p><p><span style=\"font-weight: 400;\">Sometimes, these are created in-house. These can be helpful as an interim answer. This gives room for advance planning that will support the longer-term business goals.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><\/div><\/div><div class=\"elementor-element elementor-element-f5d0e7f elementor-blockquote--skin-border elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"f5d0e7f\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\"><div class=\"elementor-widget-container\"><blockquote class=\"elementor-blockquote\"><p class=\"elementor-blockquote__content\">Tip: Since customized solutions also mean a high cost factor, it is advisable to choose an IT solution that can be easily adapted to individual needs and requirements.<\/p><div class=\"e-q-footer\"><cite class=\"elementor-blockquote__author\">Tobias Kortas<\/cite><\/div><\/blockquote><\/div><\/div><div class=\"elementor-element elementor-element-af5f575 elementor-widget elementor-widget-text-editor\" data-id=\"af5f575\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>\u00a0<\/p><h2><strong style=\"font-size: 3rem; letter-spacing: 0.3px; text-align: var(--text-align);\">What does your business need today?<\/strong><\/h2><p><span style=\"font-weight: 400;\">When investing in a new solution, it should deliver on an overarching benefit. Examples may be better service provision, reliable security or concrete time savings.<\/span><\/p><p><span style=\"font-weight: 400;\">Below are some key benefits to consider.\u00a0<\/span><\/p><h3><strong>1. Greater efficiency<\/strong><\/h3><p><span style=\"font-weight: 400;\">Companies strive for productive and effective work. They also aim for the best possible results with the least possible effort \u2013 efficiency. In concrete terms, optimizing or automating processes can save a lot of time, money and resources. At the same time, optimized processes lead to better results.\u00a0<\/span><\/p><h3><strong>2. Increased customer satisfaction<\/strong><\/h3><p><span style=\"font-weight: 400;\">The customer is king. Companies depend on the loyalty of their customers. By using the right tools, processes and training customer satisfaction increases.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">An example of using a solution would be improving communication or enabling personalized services and quick responses to inquiries. A <\/span><a href=\"https:\/\/otrs.com\/otrsmag\/self-service\/\"><span style=\"font-weight: 400;\">self-service portal<\/span><\/a><span style=\"font-weight: 400;\">, for example, can guide customers quickly to the answers they are looking for.\u00a0\u00a0<\/span><\/p><h3><strong>3. Competitive advantage<\/strong><\/h3><p><span style=\"font-weight: 400;\">The right IT solution helps companies gain valuable advantages over the competition. For example, automated processes or targeted <\/span><a href=\"https:\/\/otrs.com\/otrsmag\/workflow-management\/\"><span style=\"font-weight: 400;\">workflow management<\/span><\/a><span style=\"font-weight: 400;\"> can lead to faster and more cost-effective work. AI and IoT technologies also make it\u00a0 possible to develop new products, services or business models,<\/span><\/p><h3><strong>4. More security and compliance<\/strong><\/h3><p><span style=\"font-weight: 400;\">The right IT solutions lead to better security in a variety of ways. Examples include data encryption, access controls, backups and restores.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Professional device management \u2013 the proper administration of various devices \u2013 also provides effective protection against unauthorized access or data loss.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">In addition, the right IT solutions support compliance with legal requirements, which is particularly important in highly regulated industries.<\/span><\/p><h3><strong>5. Better decision-making<\/strong><\/h3><p><span style=\"font-weight: 400;\">IT can pave the way for clarity and documentation of data that drives better decisions.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Data can \u201cnudge\u201d targeted user behavior. Applications such as <\/span><a href=\"https:\/\/otrs.com\/otrsmag\/ai-summaries\/\"><span style=\"font-weight: 400;\">AI-based summaries<\/span><\/a><span style=\"font-weight: 400;\"> can provide a quick overview of complex processes. This means a quick decision about the next step can be made.\u00a0<\/span><\/p><h3><strong>Remember: the cost-benefit ratio must be right\u00a0<\/strong><\/h3><p><span style=\"font-weight: 400;\">IT solutions offer many other solutions too. Examples include an optimized user experience, 24\/7 service and cost savings through proven IT solution providers.<\/span><\/p><p><span style=\"font-weight: 400;\">But, it is crucial that the cost-benefit ratio is high. Companies should have clarity on how they will benefit from selected solutions. Where this can vary greatly from company to company, steps such as a company-specific selection makes sense.<\/span><\/p><h2><strong>Solving customer problems<\/strong><\/h2><p><b>OTRS <\/b><span style=\"font-weight: 400;\">offers customized IT solutions that can be used for many different purposes across all industries. Through good adaptability, fast implementation and reliable local support OTRS customers solve a vast number of operational problems.\u00a0<\/span><\/p><\/div><\/div><div class=\"elementor-element elementor-element-422e82e elementor-widget elementor-widget-button\" data-id=\"422e82e\" data-element_type=\"widget\" data-widget_type=\"button.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-button-wrapper\"><a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/otrs.com\/otrs-software-solutions\/\"><br \/><span class=\"elementor-button-content-wrapper\"><br \/><span class=\"elementor-button-text\">Learn more<\/span><br \/><\/span><br \/><\/a><\/div><\/div><\/div><div class=\"elementor-element elementor-element-0cc57ff elementor-widget elementor-widget-text-editor\" data-id=\"0cc57ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Often addressed areas in which OTRS Group works, include:<\/span><\/p><ul><li style=\"font-weight: 400;\"><a href=\"https:\/\/otrs.com\/otrs-software-solutions\/it-service-management\/\"><span style=\"font-weight: 400;\">ITSM (IT Service Management)<\/span><\/a><\/li><li style=\"font-weight: 400;\"><a href=\"https:\/\/otrs.com\/otrs-software-solutions\/cyber-defense\/\"><span style=\"font-weight: 400;\">Cyber Defense &amp; Security Incidents<\/span><\/a><\/li><li style=\"font-weight: 400;\"><a href=\"https:\/\/otrs.com\/otrs-software-solutions\/hr-management\/\"><span style=\"font-weight: 400;\">HR Management<\/span><\/a><\/li><li style=\"font-weight: 400;\"><a href=\"https:\/\/otrs.com\/otrs-software-solutions\/office-management\/\"><span style=\"font-weight: 400;\">Office Management<\/span><\/a><\/li><li style=\"font-weight: 400;\"><a href=\"https:\/\/otrs.com\/otrs-software-solutions\/customer-service-support\/\"><span style=\"font-weight: 400;\">Customer Service &amp; Support<\/span><\/a><\/li><\/ul><h2><strong>Conclusion: Apply technology for success<\/strong><\/h2><p><span style=\"font-weight: 400;\">If you have a problem, you should look for a suitable solution as quickly as possible \u2013 and find it. This is no different in IT. The subtle difference is that IT often forms the basis for a company\u2019s success.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">It is important to point out the difference between pure software and an IT solution. A solution solves a business problem by using software, services, processes and more.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Users benefit from the focus on finding benefit-oriented answers to their problems. This includes options that improve upon processes and workflows, security and data-driven \u2013 decisions.<\/span><\/p><p><span style=\"font-weight: 400;\">Find out how you can best benefit from <\/span><b>OTRS<\/b><span style=\"font-weight: 400;\"> IT solutions.<\/span><\/p><p><input id=\"comment_post_ID\" name=\"comment_post_ID\" type=\"hidden\" value=\"95880\" \/><br \/><input id=\"comment_parent\" name=\"comment_parent\" type=\"hidden\" value=\"0\" \/><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2004c86 elementor-widget elementor-widget-shortcode\" data-id=\"2004c86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"104617\" class=\"elementor elementor-104617\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b25dc0d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6b25dc0d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;c4f773e&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3cc1b37d\" data-id=\"3cc1b37d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48987d9 elementor-widget elementor-widget-image-box\" data-id=\"48987d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">About OTRS<\/h3><p class=\"elementor-image-box-description\">OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB\/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\t\t<div data-elementor-type=\"page\" data-elementor-id=\"18103\" class=\"elementor elementor-18103\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-748947f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"748947f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;c4f773e&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7995c19\" data-id=\"7995c19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a437045 elementor-widget elementor-widget-image-box\" data-id=\"a437045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">About Version 2 Digital<\/h3><p class=\"elementor-image-box-description\">Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.\n<br><br>\nThrough an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0\u00a0 What are IT solutions? \u201cThat\u2019s the solution!\u201d is how [&hellip;]<\/p>\n","protected":false},"author":149011790,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1305,1309,61],"tags":[352,1077,1310],"class_list":["post-104640","post","type-post","status-publish","format-standard","hentry","category-1305","category-otrs","category-press-release","tag-network","tag-1077","tag-otrs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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