{"id":103474,"date":"2025-02-24T12:17:47","date_gmt":"2025-02-24T04:17:47","guid":{"rendered":"https:\/\/version-2.com\/?p=103474"},"modified":"2025-02-14T12:20:44","modified_gmt":"2025-02-14T04:20:44","slug":"pandora-itsm-105-new-tools-for-more-efficient-it-management","status":"publish","type":"post","link":"https:\/\/version-2.com\/zh\/2025\/02\/pandora-itsm-105-new-tools-for-more-efficient-it-management\/","title":{"rendered":"Pandora ITSM 105: New Tools for More Efficient IT Management"},"content":{"rendered":"\t\t
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With the new Pandora ITSM version 105, you now have features designed to improve your workflow and optimize ticket and project management.<\/p>

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Key Enhancements in Pandora ITSM 105<\/h2>

New Filtering System<\/h3>

You can now filter and view results more efficiently in Tickets, Users, Project Board, Contracts, and Invoices. This system will expand to more sections in future versions, allowing for greater flexibility in daily management.<\/p>

Enhanced Ticket View<\/h3>

The layout of fields in tickets has been reorganized to improve visibility and ease of use. Additionally, a new contracts section has been included to streamline access to relevant information, ensuring a better user experience.<\/p>

Customizable Ticket Design<\/h3>

You can now rearrange, add, or remove fields in the ticket view according to your needs, with real-time editable settings through the new filters. This flexibility allows each team to tailor Pandora ITSM to their specific workflow.<\/p>

Mobile Timetracker Optimization<\/h3>

The mobile version of the timetracker has been redesigned to be more intuitive and functional. All options available in the web console have been incorporated, ensuring that users can efficiently manage their time anytime and from any device.<\/p>

ChatGPT Support in Chat<\/h3>

ChatGPT has been integrated into Pandora ITSM\u2019s chat feature, providing quick and accurate responses to technical or support inquiries. This integration enhances user assistance and facilitates real-time issue resolution.<\/p>

Tags in Tickets and Projects<\/h3>

It is now possible to add tags to tickets and projects, making it easier to categorize and search for relevant information. This feature allows for quicker access to work items and improves internal organization.<\/p>

New Project Management View<\/h3>

With a visual interface similar to Trello, this new view simplifies task and project management with tags, custom statuses, and greater organizational flexibility. Additionally, it enables easy task movement between columns for more dynamic tracking.<\/p>

New Workflow for Timetracker<\/h3>

The timetracker workflow has been optimized, allowing the configuration of alerts and automated reminders to improve workday tracking. It is now possible to schedule notifications that warn about work-hour limits or forgotten check-ins.<\/p>

Improvements in Management and Security<\/h2>

New Licensing System<\/h3>

Starting with this version, clients who update will need to request a new license through the Warp Update > License<\/strong> menu. This change ensures greater security and control over active licenses on the platform.<\/p>

Database Update<\/h3>

To optimize performance and compatibility, upgrading to Pandora ITSM 105 requires migrating from MySQL 5 to MySQL 8<\/strong>. This update ensures greater stability and performance in data management, improving the overall operation of the platform. Refer to the official documentation for more details.<\/p>

Other Improvements and Fixes<\/h3>