{"id":102801,"date":"2025-02-08T12:18:18","date_gmt":"2025-02-08T04:18:18","guid":{"rendered":"https:\/\/version-2.com\/?p=102801"},"modified":"2025-01-28T12:21:23","modified_gmt":"2025-01-28T04:21:23","slug":"glpi-it-service-management-and-its-integration-with-pandora-fms","status":"publish","type":"post","link":"https:\/\/version-2.com\/zh\/2025\/02\/glpi-it-service-management-and-its-integration-with-pandora-fms\/","title":{"rendered":"GLPI: IT service management and its integration with Pandora FMS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"102801\" class=\"elementor elementor-102801\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4da8c5f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4da8c5f9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;decf9c3&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-133ba185\" data-id=\"133ba185\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc2da8d post-content elementor-widget elementor-widget-text-editor\" data-id=\"fc2da8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/pandorafms.com\/blog\/wp-content\/uploads\/2025\/01\/glpi-pfms-blog.webp\" width=\"1065\" height=\"597\" \/><\/p><div class=\"entry-content\"><p id=\"1\">GLPI is a free IT Service Management (<a href=\"https:\/\/pandorafms.com\/en\/itsm\/\" target=\"_blank\" rel=\"nofollow noopener\">ITSM<\/a>) solution that allows you to manage assets, incidents and requests within an organization. It works as an incident tracking and service desk system, optimizing technical support and technological resources.<\/p><p>It also includes <a href=\"https:\/\/pandorafms.com\/en\/inventory-collector\/\" target=\"_blank\" rel=\"nofollow noopener\">hardware and software inventory<\/a>, contracts and licenses, offering a centralized view of the whole infrastructure. Its intuitive web interface and customization options ensure flexibility and scalability for businesses of any size.<\/p><div class=\"indice\"><p><strong>Content:<\/strong><\/p><ul><li><a href=\"#1\">What is GLPI?<\/a><\/li><li><a href=\"#2\">What does it bring to your company?<\/a><\/li><li><a href=\"#3\">All the advantages of GLPI together with Pandora FMS<\/a><\/li><\/ul><\/div><h2>\u00a0<\/h2><h2 id=\"2\">What does it bring to your company?<\/h2><ul class=\"lista\"><li>IT asset management.<\/li><li>Follow-up and troubleshooting.<\/li><li>Technical support optimization.<\/li><li>Scalability: adaptable to companies of any size.<\/li><\/ul><p>GLPI is ideal for organizations looking to improve the management of their technology resources, automate processes and optimize IT service management.<\/p><h2>\u00a0<\/h2><h2 id=\"3\">All the advantages of GLPI together with Pandora FMS<\/h2><p>GLPI has an integration in Pandora FMS that some customers are already enjoying.<\/p><p>With it you may automate ticket creation, for which you may use a plugin that you may find in the <a href=\"https:\/\/pandorafms.com\/library\/glpi\/\" target=\"_blank\" rel=\"noopener\">library <\/a>. This plugin allows integrating Pandora alerting of ticket creation in your GLPI environment through the rest API available to the service.<\/p><p>Each time an alert is executed and triggers the plugin, it opens a ticket in GLPI with information about the module that triggered the alert: agent, module data, IP address, timestamp and description of the module, with a title for the ticket, category, assignment group and priority, which may vary depending on the alert action.<\/p><p>Running the plugin with its parameters, in a configurable time interval, allows you to automate the whole process of creating a ticket that would normally be performed by a user. It is necessary to use credentials to authenticate with your environment (username and password or a token, which must be generated beforehand). The plugin configuration allows you to specify a title, description, priority, category, group, type of query. In addition, it will check whether there is already a ticket created with these features so that in case it is already created, it is only necessary to add its corresponding follow-up.<\/p><p>The plugin makes use of a parameter called <strong>\u201c\u2013recovery\u201d<\/strong> that sets two different paths in its execution. If used, the plugin will check the status of the specified ticket and if it is not closed add a comment on it, if it is closed, it will not do anything else. If it is not used, the performance will be the same, but it will change if the ticket is closed or does not exist. If closed, it will create a new ticket. If it does not exist, it will create the ticket if there is a computer with the same name as the agent specified with the <strong>\u201c\u2013agent_name\u201d<\/strong> parameter.<\/p><p>The plugin does not need additional dependencies for its use, since these are already incorporated. But it is necessary for in the GLPI environment to have rest api enabled, since the plugin makes use of it for ticket creation.<\/p><p>For that, access, in your GLPI environment, <strong>Setup \u2192 General<\/strong><\/p><p><img decoding=\"async\" class=\"imgpostcapture lazyload-observe\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/pandorafms.com\/blog\/wp-content\/uploads\/2025\/01\/glpi1-pfms.png\" \/><img decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/pandorafms.com\/blog\/wp-content\/uploads\/2025\/01\/glpi1-pfms.png\" width=\"1100\" height=\"362\" \/><\/p><p>The <strong>\u201cEnable Rest API\u201d<\/strong> option must be enabled.<br \/>From that menu you may also enable whether you want to be able to authenticate with credentials, with tokens or both.<\/p><p>Once done, it will be possible to use the plugin, for that, it will be necessary to configure an alert command. By creating alert commands, you may specify and automate ticket creation.<\/p><p>This can be done from the alerts menu, in commands:<\/p><p><img decoding=\"async\" class=\"imgpostcapture lazyload-observe\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/pandorafms.com\/blog\/wp-content\/uploads\/2025\/01\/glpi2-pfms.png\" \/><img decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/pandorafms.com\/blog\/wp-content\/uploads\/2025\/01\/glpi2-pfms.png\" width=\"1327\" height=\"439\" \/><\/p><p>Enter a name, group, and the command, using as values for the parameters the macro _fieldx _, where x is the number of the parameter (they do not distinguish any order, each macro just needs to have a different number).<\/p><p>Once configured, you may configure the macro value below in the description fields.<\/p><p><img decoding=\"async\" class=\"imgpostcapture lazyload-observe\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/pandorafms.com\/blog\/wp-content\/uploads\/2025\/01\/glpi3-pfms.png\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/pandorafms.com\/blog\/wp-content\/uploads\/2025\/01\/glpi3-pfms.png\" width=\"1000\" height=\"1110\" \/><\/p><div class=\"saboxplugin-wrap\"><div class=\"saboxplugin-tab\"><div class=\"clearfix\">\u00a0<\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8085a61 post-content elementor-widget elementor-widget-shortcode\" data-id=\"8085a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"18103\" class=\"elementor elementor-18103\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-748947f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"748947f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;c4f773e&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7995c19\" data-id=\"7995c19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a437045 elementor-widget elementor-widget-image-box\" data-id=\"a437045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">About Version 2 Digital<\/h3><p class=\"elementor-image-box-description\">Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.\n<br><br>\nThrough an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\t\t<div data-elementor-type=\"page\" data-elementor-id=\"38636\" class=\"elementor elementor-38636\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7400e5a2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7400e5a2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;58112d0&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-131f5cf2\" data-id=\"131f5cf2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1114ae95 elementor-widget elementor-widget-text-editor\" data-id=\"1114ae95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>About PandoraFMS<\/strong><br>\nPandora FMS is a flexible monitoring system, capable of monitoring devices, infrastructures, applications, services and business processes.<br>\nOf course, one of the things that Pandora FMS can control is the hard disks of your computers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GLPI is a free IT Service Management (ITSM) solution th [&hellip;]<\/p>\n","protected":false},"author":149011790,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[474,1305,61],"tags":[475,1077],"class_list":["post-102801","post","type-post","status-publish","format-standard","hentry","category-pandorafms","category-1305","category-press-release","tag-pandorafms","tag-1077"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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