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Smart Ticketing solution powered by Open AI

With the recent popularity of ChatGPT, you’ve likely heard of its parent company, OpenAI. The company, which has a mission of ensuring that artificial intelligence (AI) benefits humanity, is the brains behind the internet’s trendy chatbot. But that’s not the only revolutionary AI innovation it has supported. 

OpenAI is also the parent of OpenAI Codex, another AI model that’s designed to turn instructions given in simple, natural English into code using over a dozen popular coding languages. Codex was created with the goal of supplementing the work of developers and increasing development teams’ productivity.

It turns out that it’s instrumental in the world of IT as well. Microsoft Azure has begun providing its enterprise customers with a limited access preview of OpenAI services, but they’re not the only ones. At Atera, we have embedded Codex into our platform as well.

In this article, we’ll explore everything we hope to offer with our OpenAI Codex integration. We’ll cover what it means, what it can do, and how it can increase day-to-day productivity and efficiency for any IT professional.

What are Atera’s capabilities powered by OpenAI?

Let’s start with the basics. We’ve integrated OpenAI’s advanced AI technology and language models into our platform, embedding the Codex within our product offerings. Why did we do it? We’re committed to empowering users to generate PowerShell scripts  .bat, .sh, or .ps1 file types at lightning speed. With our OpenAI integration, you can execute tasks even faster.

It all began with GPT-3 (which stands for generative pre-trained transformer three), a neural network machine learning model that uses deep learning and internet data mining to produce natural language text. Given an initial text-based prompt, GPT-3 can continue that prompt in a human-like manner through its autoregressive learning capabilities.

Since then, we’ve also added our Smart IT ticketing system powered by ChatGPT, that can summarize tickets, suggest replies and solutions, and then you can use it also to generate a solution for that particular ticket!

OpenAI Codex is a descendant of GPT-3, and it’s been trained with data consisting of both natural language and billions of lines of source code. Its source code comes from publicly available sources, such as GitHub repositories.

Tal Dagan, our company’s chief product officer, demonstrated how our OpenAI integration has allowed for an easy-to-use script-generating tool. He asked the tool to write a code that would create a restore point for a user’s computer.

Then he asked it to create a script that would reboot the computer from that restore point. This is just one of many use cases for the integration that can help automate common IT functions, including supercharging your helpdesk easily through Atera’s ticketing system.

But don’t worry – our OpenAI integration is by no means meant to replace the jobs of IT professionals.

The integration still requires users to be knowledgeable enough to improve the query in order to generate the script they’re looking for. Our goal is not to eliminate the jobs of hardworking IT professionals, but rather to provide a generative AI that can quickly generate codes or scripts for professionals to review and perform quality assurance checks.

In Dagan’s words, “It’s not replacing you… but it can speed up the process.” We see Codex and other AI models as productive additions to the suite of tools that IT professionals use to improve their day-to-day work. But it will never replace the human touch in an IT department.

What is the value of the OpenAI integration?

We’ve spent months fine-tuning our OpenAI Codex integration to ensure that it can provide value to our customers.

By typing in a set of instructions, whether they’re simple or complex, Atera users can now generate powerful scripts with just the click of a button. This level of automation provides the perfect combination of simplicity and sophistication, saving our users countless hours of manual coding and responding to helpdesk asks.

Plus, our Codex integration is simply unmatched. Because OpenAI Codex has much of the natural language understanding of GPT-3 but produces working code instead of natural language responses, you can issue simple commands. It is able to consider contextual information when performing tasks, making its output more accurate and relevant.

The Codex integration empowers computers to better understand user intent, which in turn helps Atera users create more accurate scripts on a much faster timeline. Having OpenAI integrated into the Atera system allows us to preserve functionality and user experience. You’re already familiar with where to go in order to upload or create a script, which dramatically improves the process.

Our OpenAI integration is just one of the many innovative IT automation solutions we offer. As an IT management software provider, we’re excited to provide our users with integrations and experiences that are at the forefront of our ever-evolving field.

What are some examples of scripts?

You might be wondering about the particulars of the integration and what kinds of scripts you can use it for. Here are a few examples of the types of scripts you could create using our Open AI:

  • Delete temporary files for all users
  • Flush the DNS cache to clear browsing history
  • Clear all files from the recycle bin
  • Run Windows cleanup to free up disk space
  • And many more.

Our OpenAI Codex Integration allows you to automate the more mundane tasks your department is faced with in a much quicker and easier manner. That way, you’ll free up your team to focus their knowledge on more complex problems, best utilizing the talent you have available as seasoned IT professionals.

Where can I learn more?

We’ve put together plenty of resources to help users understand and utilize the capabilities of our generative AI script recommendations. To find out more information, check it out here.

When is it available for testing?

Our generative AI script recommendation tool is currently available as a beta feature for all our custimers. Because this tool is currently in beta, we recommend that you review all scripts that you generate in order to ensure proper functionality.

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About Version 2
Version 2 is one of the most dynamic IT companies in Asia. The company develops and distributes IT products for Internet and IP-based networks, including communication systems, Internet software, security, network, and media products. Through an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.

About Atera
Small and medium IT operators are the heroes behind the scenes supporting companies around the world. They care a lot for their clients (external or internal) and often work virtually 24/7. However, small and medium IT service providers have always been underserved.
Atera was built for exactly that. With the vision to simplify and streamline the work of Managed Service Providers and IT professionals. To create something that saves them time, energy, and money. To free them from needing to constantly put out fires.
That vision created the remote-first IT management software – enabling IT professionals to shift from reactive task takers to proactive problem solvers.
Now operating from our beautiful offices on Rothchild in Tel Aviv, Atera is currently used by thousands and thousands of IT professionals all over the world (105+ countries).
As we rapidly grow, our goal remains the same: to transform the IT industry with revolutionary technology, while creating one of the happiest and healthiest work environments in the world.



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