{"id":79256,"date":"2024-06-19T12:41:49","date_gmt":"2024-06-19T04:41:49","guid":{"rendered":"https:\/\/version-2.com\/?p=79256"},"modified":"2024-06-14T12:43:51","modified_gmt":"2024-06-14T04:43:51","slug":"what-are-sla-slo-and-sli","status":"publish","type":"post","link":"https:\/\/version-2.com\/en\/2024\/06\/what-are-sla-slo-and-sli\/","title":{"rendered":"What are SLA, SLO, and SLI?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"79256\" class=\"elementor elementor-79256\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4da8c5f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4da8c5f9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;decf9c3&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-133ba185\" data-id=\"133ba185\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc2da8d post-content elementor-widget elementor-widget-text-editor\" data-id=\"fc2da8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full\" src=\"https:\/\/pandorafms.com\/blog\/wp-content\/uploads\/2024\/06\/sli-sla-slo-pfms-blog.webp\" width=\"689\" height=\"386\" \/><\/p><div class=\"entry-content\"><p>Learn the differences between SLA, SLO and SLI and how to implement these metrics to improve the quality of service offered by your company. Also, learn about the challenges and best practices for implementing them, along with some real-world examples.<\/p><h2 id=\"1\">Importance of SLA, SLO and SLI in user experience<\/h2><p>Talking about SLA, SLO and SLI means talking about <a href=\"https:\/\/pandorafms.com\/en\/user-experience-monitoring\/\" target=\"_blank\" rel=\"noopener\">user experience<\/a>. Each of these acronyms (we will explain them later) is on the minds of developers, who are looking to achieve increasingly reliable and high-quality IT services and resources. To achieve this, they must understand and effectively manage objectives at service levels, relying on defined indicators and formal agreements that lead them to achieve user satisfaction.<\/p><h2 id=\"2\">Objective of metrics and their application in system performance<\/h2><p>What is measured can be improved\u2026 so metrics help ensure a service meets its performance and reliability goals. They also help align the goals of different teams within an organization toward one goal: the best user experience.<\/p><h2 id=\"3\">Differences between SLA, SLO and SLI<\/h2><ul class=\"lista\"><li><strong>Definition and scope of each metric.<\/strong><br \/>Imagine a base where <a href=\"https:\/\/en.wikipedia.org\/wiki\/Service_level_indicator\" target=\"_blank\" rel=\"nofollow noopener\">SLI<\/a> (Service Level Indicators) refers to the quantifiable measurement to evaluate the performance of a service. Above this base you may find <a href=\"https:\/\/en.wikipedia.org\/wiki\/Service-level_objective\" target=\"_blank\" rel=\"nofollow noopener\">SLO<\/a> (Service Level Objectives), which set objectives for service performance, and <a href=\"https:\/\/www.techopedia.com\/definition\/24420\/service-level-agreement-sla\" target=\"_blank\" rel=\"nofollow noopener\">SLA<\/a> (Service Level Agreement), which are legally binding contracts between a service provider and a customer.<\/li><li><strong>Example and applications in different contexts.<\/strong><br \/>For example, a <a href=\"https:\/\/pandorafms.com\/blog\/cloud-services-types\/\" target=\"_blank\" rel=\"nofollow noopener\">cloud service<\/a> provider may define latency as the amount of time it takes to process a user\u2019s request and return a response as SLI. From there, an SLO of no more than 100 milliseconds is established for a consecutive period of 30 days; if the average latency exceeds this value, they will issue service credits to customers.<br \/>If an SLI is set on the e-commerce website based on the error rate as a percentage of failed transactions, the SLO could set the error rate to not exceed 0.5% during any 24-hour period. The SLA agreed with the cloud service provider would include this SLO, along with penalties or compensation if it is not met.<\/li><\/ul><h2 id=\"4\">SLI: Service Level Indicator<\/h2><h3>Meaning and function<\/h3><p>Service Level Indicators (SLIs) measure the performance and reliability of a service, to determine whether an offer meets its quality objectives. The SLI also helps identify areas for improvement. Examples of indicators include latency (response time), error rate, throughput, and availability (uptime). These metrics are usually monitored over specific time periods to assess performance. As it can be seen, SLIs are the foundation for setting performance and reliability benchmarks for a service.<\/p><h3>Challenges and strategies for their measurement<\/h3><p>Based on the fact that SLI refers to metrics, the main challenge is to achieve a simple approach to the indicators, since they must be easily analyzed and compared in order to speed up decision-making based on the results. Another challenge is choosing useful tracking metrics that correspond to the actual needs of the product or service.<\/p><h2 id=\"5\">SLO: Service Level Objective<\/h2><h3>Definition and purpose<\/h3><p>Service Level Objectives (SLOs) set performance and reliability objectives that service providers aim to achieve, in line with a service\u2019s SLIs. So these SLO help to evaluate and monitor whether the service meets the desired quality level. For example, a cloud provider may say that their goal is to achieve 99.99% availability over a specific time period.<\/p><h3>Challenges and recommendations for implementation<\/h3><p>The main challenge is that objectives must be clear, specific and measurable, so it is recommended that the service provider works closely with stakeholders to define SLOs and their scopes.<\/p><h2 id=\"6\">SLA: Service Level Agreement<\/h2><h3>Concept and purpose<\/h3><p>A service level agreement (SLA) is a legally binding contract between a service provider and a customer, outlining agreed SLOs and penalties for non-compliance. SLAs ensure that providers and stakeholders clearly understand the expectations about the quality of service and the repercussions in case of non-compliance (financial compensation or service credits) with the agreed standards. SLAs include SLOs such as latency times, error rate, and availability. Of course, before service begins, the service provider and the customer will negotiate Service Level Agreements. SLAs help to have a clear understanding of performance expectations, channels and courses of action, and service reliability, safeguarding the interests of both parties.<\/p><h3>Challenges and best practices<\/h3><p>One of the most important challenges of an SLA is that it does not go along the line of business priorities, so a best practice is to involve the business areas where the greatest impact on the service level is generated in the agreements. Also, monitoring the SLA and updating them can be a complex process that requires reports with data obtained from multiple sources of information. In this regard, it is recommended to acquire the technological tools that help to <a href=\"https:\/\/pandorafms.com\/blog\/data-management\/\" target=\"_blank\" rel=\"noopener\">retrieve data<\/a> from multiple sources in a more agile and automated way.<\/p><h2 id=\"7\">Comparison between SLA, SLO and SLI<\/h2><p>As we have seen, SLIs are the foundation for SLOs and SLAs, with quantitative metrics to assess service performance and reliability. SLOs use data derived from SLIs to set specific objectives on service performance, ensuring that the service provider and stakeholders have clear objectives to achieve. Hence, SLAs incorporate SLOs into a contract between the service provider and the customer, so that both parties have a clear understanding of performance expectations and consequences in the event of non-compliance.<br \/>To be clearer, it helps to look at these tables that compare differences, challenges, and best practices:<\/p><h3>Table 1: Differences between SLA, SLO and SLI<\/h3><table class=\"PandoTable\"><tbody><tr><td><p><strong>Metric<\/strong><\/p><\/td><td><p><strong>Purpose<\/strong><\/p><\/td><td><p><strong>Application<\/strong><\/p><\/td><td><p><strong>Flexibility<\/strong><\/p><\/td><\/tr><tr><td><p>SLI<\/p><\/td><td><p>Actual measurement of service performance.<\/p><\/td><td><p>Internal, paid.<br \/>(actual number on performance)<\/p><\/td><td><p>High flexibility.<\/p><\/td><\/tr><tr><td><p>SLO<\/p><\/td><td><p>Internal objectives that indicate service performance.<\/p><\/td><td><p>Internal and external, free and paid.<br \/>(objectives of the internal team to comply with the service level agreement)<\/p><\/td><td><p>Moderate flexibility.<\/p><\/td><\/tr><tr><td><p>SLA<\/p><\/td><td><p>Agreement with customers on service commitments.<\/p><\/td><td><p>Payments, availability.<br \/>(the agreement between the provider and the service user)<\/p><\/td><td><p>Low flexibility.<\/p><\/td><\/tr><\/tbody><\/table><p>As it can be seen in Table 1, to the extent that the metric is more specific (SLI), there is greater flexibility for its definition, AND, the more specific the metric (SLA), the more parties involved the commitment is.<\/p><h3>Table 2: Challenges and best practices<\/h3><table class=\"PandoTable\"><tbody><tr><td><p><strong>Metric<\/strong><\/p><\/td><td><p><strong>Challenges<\/strong><\/p><\/td><td><p><strong>Best Practices<\/strong><\/p><\/td><\/tr><tr><td><p>SLI<\/p><\/td><td><p>Definition of product or service associated with business needs.<br \/>Accurate and consistent measurement.<\/p><\/td><td><p>Another challenge is choosing useful tracking metrics that correspond to the actual needs of the product or service.<br \/>Track system evolution and visualize data.<\/p><\/td><\/tr><tr><td><p>SLO<\/p><\/td><td><p>Balance between complexity and simplicity.<br \/>Define the objectives must be clear, specific and measurable.<\/p><\/td><td><p>Close collaboration with the parties involved in the service to define SLOs and their scopes.<br \/>Continuously improve and select valuable metrics.<\/p><\/td><\/tr><tr><td><p>SLA<\/p><\/td><td><p>Alignment with business objectives.<br \/>Collaboration between legal and technical teams.<br \/>Retrieving data from multiple sources to measure compliance levels.<\/p><\/td><td><p>Define realistic expectations, with a clear understanding of the impact on the business.<br \/>Reach consensus with stakeholders and the technical team to define the agreements in the SLA.<br \/>Use technological tools that help to retrieve data from multiple sources in a more agile and automated way.<\/p><\/td><\/tr><\/tbody><\/table><p>In Table 2, you may see that the challenges for the metric are different, due to their internal or external nature. For example, SLOs are internal objectives of the service provider, while SLAs establish a commitment between the provider and the customer (service user), as well as penalties in case of non-compliance.<\/p><h2 id=\"8\">Real-world applications<\/h2><p>Examples of how these metrics are applied in different companies and services.<\/p><ul class=\"lista\"><li><strong>SLI<\/strong>:<br \/><ul class=\"lista\"><li>Service availability\/uptime.<\/li><li>Number of successful transactions\/service requests.<\/li><li>Data consistency.<\/li><\/ul><\/li><li><strong>SLO<\/strong>:<br \/><ul class=\"lista\"><li>Disk life must be 99.9%<\/li><li>Service availability must be 99.5%<\/li><li>Requests\/transactions successfully served must reach 99.999%<\/li><\/ul><\/li><li><strong>SLA<\/strong>:<br \/><ul class=\"lista\"><li>Agreement with clauses and declarations of the signing parties (supplier and user), validity of the agreement, description of services and their corresponding metrics, contact details and hours for support and escalation courses, sanctions and causes of termination in case of non-compliance, termination clauses, among others.<\/li><\/ul><\/li><\/ul><p><img decoding=\"async\" class=\"imgpostcapture lazyload-observe\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-src=\"https:\/\/pandorafms.com\/blog\/wp-content\/uploads\/2024\/06\/sla-slo-sli-pfms-blog.png\" \/><\/p><h2 id=\"9\">Conclusion<\/h2><p>Service metrics are essential to ensure the quality of the service offered. Whether you are working with the service provider or you are on the other side of the desk, the service user, you need to have reliable and clear information about a service\u2019s performance in order to generate better user experiences, which in turn translates into better responsiveness to internal customers (including vendors and business partners) and external customers of any organization. Additionally, do not overlook the fact that more and more companies are adopting outsourcing services, so it is helpful to be familiar with these terms, their applicability and best practices.<\/p><p>We also recommend these tools that Pandora FMS puts at your disposal:<\/p><ul class=\"lista\"><li><a href=\"https:\/\/pandorafms.com\/blog\/sla-reports-pandorafms\/\" target=\"_blank\" rel=\"nofollow noopener\">Powerful SLA Reports<\/a> (by days, hours, weeks).<\/li><li>Pandora FMS <a href=\"https:\/\/pandorafms.com\/blog\/what-is-an-sla\/\" target=\"_blank\" rel=\"nofollow noopener\">Uptime calculator<\/a>, which measures online time of a machine or server, available status and service time.<\/li><\/ul><div class=\"saboxplugin-wrap\"><div class=\"saboxplugin-tab\"><div class=\"saboxplugin-gravatar\"><img decoding=\"async\" class=\"lazyload-observe\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"Olivia Diaz\" width=\"100\" height=\"100\" data-src=\"https:\/\/pandorafms.com\/blog\/wp-content\/uploads\/2023\/12\/Olivia-Diaz.png\" \/><\/div><div class=\"saboxplugin-authorname\"><a class=\"vcard author\" href=\"https:\/\/pandorafms.com\/blog\/author\/olivia\/\" rel=\"author\"><span class=\"fn\">Olivia D\u00edaz<\/span><\/a><\/div><div class=\"saboxplugin-desc\"><div><p>Market analyst and writer with +30 years in the IT market for demand generation, ranking and relationships with end customers, as well as corporate communication and industry analysis.<\/p><p>Analista de mercado y escritora con m\u00e1s de 30 a\u00f1os en el mercado TIC en \u00e1reas de generaci\u00f3n de demanda, posicionamiento y relaciones con usuarios finales, as\u00ed como comunicaci\u00f3n corporativa y an\u00e1lisis de la industria.<\/p><p>Analyste du march\u00e9 et \u00e9crivaine avec plus de 30 ans d\u2019exp\u00e9rience dans le domaine informatique, particuli\u00e8rement la demande, positionnement et relations avec les utilisateurs finaux, la communication corporative et l\u2019anayse de l\u2019indutrie.<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8085a61 post-content elementor-widget elementor-widget-shortcode\" data-id=\"8085a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"18103\" class=\"elementor elementor-18103\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-748947f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"748947f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;c4f773e&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7995c19\" data-id=\"7995c19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a437045 elementor-widget elementor-widget-image-box\" data-id=\"a437045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">About Version 2 Digital<\/h3><p class=\"elementor-image-box-description\">Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.\n<br><br>\nThrough an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\t\t<div data-elementor-type=\"page\" data-elementor-id=\"38636\" class=\"elementor elementor-38636\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7400e5a2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7400e5a2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;58112d0&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-131f5cf2\" data-id=\"131f5cf2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1114ae95 elementor-widget elementor-widget-text-editor\" data-id=\"1114ae95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>About PandoraFMS<\/strong><br>\nPandora FMS is a flexible monitoring system, capable of monitoring devices, infrastructures, applications, services and business processes.<br>\nOf course, one of the things that Pandora FMS can control is the hard disks of your computers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Learn the differences between SLA, SLO and SLI and how  [&hellip;]<\/p>","protected":false},"author":149011790,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1273,474,61],"tags":[1272,475],"class_list":["post-79256","post","type-post","status-publish","format-standard","hentry","category-1273","category-pandorafms","category-press-release","tag-1272","tag-pandorafms"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What are SLA, SLO, and SLI? 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