{"id":59562,"date":"2022-11-08T17:13:17","date_gmt":"2022-11-08T09:13:17","guid":{"rendered":"https:\/\/version-2.com.sg\/?p=59562"},"modified":"2022-12-02T18:13:33","modified_gmt":"2022-12-02T10:13:33","slug":"integrating-with-connectwise-and-autotask","status":"publish","type":"post","link":"https:\/\/version-2.com\/en\/2022\/11\/integrating-with-connectwise-and-autotask\/","title":{"rendered":"Integrating with ConnectWise and Autotask"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"59562\" class=\"elementor elementor-59562\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35fe5dd post-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35fe5dd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;cef08c3&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-409a2e9a\" data-id=\"409a2e9a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a8be8f elementor-widget elementor-widget-text-editor\" data-id=\"5a8be8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Integrations are an oft-requested item from customers and prospects of JumpCloud. This is especially true with our Managed Service Providers (MSPs) who use <em>many<\/em> tools to run their business efficiently. One of the most common tools MSPs use are Professional Services Automation (PSA) tools. These PSA tools serve several purposes: CRM, project management, help desk management, billing, and invoicing (to name a few).&nbsp;<\/p> <p>Most IT Admins start their day with a cup of coffee (at least they do in the US) and an email check-in for any urgent issues. They spend a great part of their day solving support tickets, responding to phone calls, and answering emails from end users in addition to trying to get ahead on any projects. However, the process to access the information they need to solve support tickets can quickly become untenable, which will always take away from strategic projects and initiatives.&nbsp;<\/p> <p>Having different systems and communication tools to solve problems can in itself be very time consuming. In order to simplify that process, we built a native connector from JumpCloud to PSAs such that, when an important alert is generated on any of your clients, a ticket gets created in your PSA and assigned to a tech or a queue automatically. This helps technicians more quickly respond to client issues by centralizing the pertinent information they need in their preferred platform of action.<\/p> <h2>Helping Admins Stay on Top of Issues<\/h2> <p>JumpCloud\u2019s open directory platform generates alerts that require an admin to take action and fix. Some common alerts include:&nbsp;<\/p> <ul><li><strong>User Lockout:<\/strong> This is generated when a user has tried to login to their managed device with a wrong password too many times. They are now locked out and in need of being unlocked.&nbsp;<\/li><li><strong>Password Expiration:<\/strong> A user\u2019s password has gone past the organization\u2019s threshold for number of days of usage.<\/li><li><strong>Sudo Admin Access Granted:<\/strong> A user has been granted superuser access on a device or a group of devices. This access might need to be revoked to avoid accidental damage.<\/li><\/ul> <p>When such actionable alerts are generated, MSPs can configure them to automatically create tickets in their PSA. Then they can take pre-emptive action before the user calls or submits a support request.<\/p> <h2>Configuring the Integration<\/h2> <p>Here are the 3 things you need to do to set up an integration to your PSA from JumpCloud:<\/p> <h3>1) Authentication<\/h3> <p><strong>ConnectWise Manage<\/strong> requires you to have a public key and private key combination in order to authenticate and <a href=\"https:\/\/support.jumpcloud.com\/support\/s\/article\/Preparing-ConnectWise-Manage-for-JumpCloud-Integration\" target=\"_blank\" rel=\"noreferrer noopener\">set up the integration<\/a>.<\/p> <p align=\"center\"><img loading=\"lazy\" decoding=\"async\" width=\"410\" height=\"354\" src=\"https:\/\/lh4.googleusercontent.com\/Wo4uXiaA4ly7tKKk8H9_sY_83C-PXWOACGdKx_VU_sqBfLWQNDUd13jsr4u_rau3COdEwEGOZydMVXAVDQUOK7AEvFw-EyYKLYX_rWUWBtwvenwjc6JFxjb-NQ3y8UsWyjItjPX9gXymk1ayiwE3MIoj4IJgTyUnSQJQZDzR3q21-hGpDSTKnTA85A\"><\/p> <p><strong>Autotask<\/strong> requires you to have an <a href=\"https:\/\/support.jumpcloud.com\/support\/s\/article\/Prepare-AutoTask-PSA-for-JumpCloud-Integration\" target=\"_blank\" rel=\"noreferrer noopener\">API key and secret<\/a>.&nbsp;&nbsp;<\/p> \n<p align=\"center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/pIaK_sBapnRthbTTInG2BFd5M12dK0B0Pjzc3Av-wM3f-bkjpHR_essuqxHBASeAqN1AHJxV3zj-4rvVq2vxs1DifNP5Zk-QkXZDcpk0gME2R-emdItXDDfVEWswN4IMHaXxLwxD54UvI2jwUldc0ZUIkNjxFBxArlMaJorEk-No9syujIB62wpcQg\" alt=\"\" width=\"410\" height=\"253\"><\/p> \n<h3>2) Company Mapping<\/h3> <p>Map the companies in your PSA to the organizations in JumpCloud to ensure that the ticket is properly associated with the company that had the alert.<\/p> \n<p align=\"center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/WQtZ7RVGpl5dMWJgASKt6eiiFtbAjfSokoNPKNPE3e1D0qQOo0dbSb-j7sYwEbeYJ0i-pqYXz0kwrBZxsKQkN3ld9qrOmSBvJP9n6D4elc2SDud_jPUpRFRvgCTsPmF70pC-u7xvRjE-tW-6neoGGRFpDQ1lh0qndnRYVZ4XbOX-IlDzyd2IfbHgfw\" alt=\"\" width=\"459\" height=\"293\"><\/p> <h3>3) Configure and Enable Ticketing<\/h3> <p>Turn on ticket generation overall and configure the alert level. Every alert can be assigned a priority, status, source, due date and resource or queue assigned to.<\/p> <p align=\"center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/eAJeMN7zlYrtXxW2jpvXgy_ULyGBgqKb9O0N1GBVpfIO0SFmqp_f2Qko20vqPgyIHmcthijK81PS-tRMXME7Fi7T0YqCsEy0Y0b4kyQy8Ki1Zw1jq38phzPQWsrGaTgmE4bnSoIIVMd8vdbdGqQt8uPJtKtUVd5ZdvHkpb341A9aYUMQzUemlEvolw\" width=\"260\" height=\"326\"><\/p> <p>Congratulations! You are good to go and should start receiving tickets in your PSA when important alerts happen.&nbsp;<\/p> <p>Want to check out more integrations? Not a partner yet? Sign up <a href=\"\/en\/be-our-partner\/\">here<\/a> to trial JumpCloud For MSPs!<\/p> \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2004c86 elementor-widget elementor-widget-shortcode\" data-id=\"2004c86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"18103\" class=\"elementor elementor-18103\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-748947f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"748947f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;c4f773e&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7995c19\" data-id=\"7995c19\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a437045 elementor-widget elementor-widget-image-box\" data-id=\"a437045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">About Version 2 Digital<\/h3><p class=\"elementor-image-box-description\">Version 2 Digital is one of the most dynamic IT companies in Asia. The company distributes a wide range of IT products across various areas including cyber security, cloud, data protection, end points, infrastructures, system monitoring, storage, networking, business productivity and communication products.\n<br><br>\nThrough an extensive network of channels, point of sales, resellers, and partnership companies, Version 2 offers quality products and services which are highly acclaimed in the market. Its customers cover a wide spectrum which include Global 1000 enterprises, regional listed companies, different vertical industries, public utilities, Government, a vast number of successful SMEs, and consumers in various Asian cities.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\t\t<div data-elementor-type=\"page\" data-elementor-id=\"57539\" class=\"elementor elementor-57539\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b25dc0d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6b25dc0d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;c4f773e&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3cc1b37d\" data-id=\"3cc1b37d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52c4a230 elementor-widget elementor-widget-text-editor\" data-id=\"52c4a230\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>About JumpCloud<\/strong><br \/>At JumpCloud, our mission is to build a world-class cloud directory. Not just the evolution of Active Directory to the cloud, but a reinvention of how modern IT teams get work done. The JumpCloud Directory Platform is a directory for your users, their IT resources, your fleet of devices, and the secure connections between them with full control, security, and visibility.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Integrations are an oft-requested item from customers a [&hellip;]<\/p>","protected":false},"author":143524195,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[488,1016,61],"tags":[489,1017],"class_list":["post-59562","post","type-post","status-publish","format-standard","hentry","category-488","category-jumpcloud","category-press-release","tag-489","tag-jumpcloud"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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