{"id":105634,"date":"2025-02-12T16:37:10","date_gmt":"2025-02-12T08:37:10","guid":{"rendered":"https:\/\/version-2.com.sg\/?p=105228"},"modified":"2025-02-12T16:37:10","modified_gmt":"2025-02-12T08:37:10","slug":"easyvista-otrs-stronger-together-for-itsm","status":"publish","type":"post","link":"https:\/\/version-2.com\/en\/2025\/02\/easyvista-otrs-stronger-together-for-itsm\/","title":{"rendered":"EasyVista + OTRS: Stronger Together for ITSM"},"content":{"rendered":"
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At EasyVista, we\u2019re always looking for ways to enhance the value we provide to our customers, which is why we\u2019re thrilled to announce the completion of our acquisition of a majority stake in OTRS Group, a leading German provider of open source IT service management (ITSM) and security incident response solutions.\u00a0<\/p>

This exciting milestone marks a significant step forward in our mission to become a global leader in IT solutions, and strengthens our ability to deliver unparalleled value to organizations like yours.<\/p>

Why This Matters to You<\/strong>\u00a0<\/h3>

With this acquisition, we\u2019re enhancing our capabilities in ways that directly benefit our customers:\u00a0<\/p>

Stronger IT Security Incident Response and Remediation:<\/strong>\u00a0We\u2019re unlocking new features tailored to meet the growing demands of IT Security Incident Response and remediation to help your teams streamline incident response, mitigate breaches, and proactively manage security risks. These capabilities are designed\u00a0to address the growing complexity of today\u2019s IT environments, giving you the tools to act quickly and effectively when threats arise.<\/p>

Enhanced ITSM, ITOM, and Remote Support Capabilities:\u00a0<\/strong>We\u2019re remain steadfast in our commitment to improving IT service delivery.Through our shared expertise, you\u2019ll benefit from innovations that strengthen IT operations while maintaining the seamless workflows and automation you rely on.<\/p>

Expanding Global Reach, Serving You Better:\u00a0<\/strong>This acquisition extends EasyVista\u2019s footprint into Germany and the broader DACH region, one of Europe\u2019s largest ITSM markets. For our customers, this means a more robust international presence and access to solutions designed to meet the unique demands of diverse industries and geographies.\u00a0<\/p><\/div><\/div><\/div>

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Elevate Your IT Security<\/strong>\u00a0<\/h3>

EV Reach, our remote IT support product, is already empowering IT teams with proactive service delivery through:\u00a0<\/p>