無論您是要為員工、客戶、或是同時為兩者提供技術支援,您都需要一種快速、可靠、靈活、易於部署、且易於使用的遙距支援解決方案。Rescue 是一款由「支援技術人員」針對「支援技術人員」開發的工具,哪些是關鍵功能,他們統統知道。

專為提供更好遙距支援而設計

度身定制

控制您的客戶如何體驗公司的遠程桌面支援。Rescue 使您具有品牌和定制的能力,可以根據您的獨特需求來製定支援方案。

讓您的業務萬無一失

當您的業務持續發展時,安全措施就不再是一個選項,而是必需的。Rescue 通過企業級安全措施,確保用戶和企業的安全。

讓您的業務萬無一失

當您的業務持續發展時,安全措施就不再是一個選項,而是必需的。Rescue 通過企業級安全措施,確保用戶和企業的安全。

Process Flow

創建適合您業務的生態系統,Rescue 通過內置強大和開源的 API,無縫連接到您已經依賴的工具。

Rescue 客戶如何透過遙距支援,從而提高業務績效

無論您的企業規模多大或增長多快,Rescue 均可提供靈活、可靠的遙距支援,而不僅僅是解決技術問題。就像這些 Rescue 客戶一樣,這是關於節省時間和金錢,並提高整個公司的效率。

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HEAR WHAT CUSTOMERS SAY ABOUT US

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When our customers use our products, what difference does it bring to their business?

snhu.edu

SNHU 擁有 240,000 個用戶(並且還在增加),可以迅速介入並解決問題。

“與其他任何服務一樣,您想要的是順暢、簡單易用、不會為客戶帶來麻煩的產品。Rescue 讓我們的支援達至這個水平。”

Michael O’Leary

客戶服務經理

Solve more remote support issues. Wait less.

Multi-Platform Support

Remotely support any device.

Rescue can support any device — from desktop to mobile, Mac to Windows. Just swoop in and start solving.

This is how remote support services are done.

Remote Control

Take over your end user’s device and perform tasks as if you were using their device directly. For frequently performed tasks, let scripting do the work to save both time and sanity.

Remote Diagnostics

Get a quick summary of processes, services, and applications to identify the issue fast — without tediously digging around the end user’s device.

Unattended Access

Mass-deploy or “leave behind” unattended access so technicians can connect to a remote device when no user is present to solve problems during user downtime and check in later if needed.

Multi-Session Handling

Do more with less.

Optimize your resources, remotely support more users simultaneously by toggling between up to 10 sessions at once, and save time while multiple support processes run.

Technician Collaboration

Get extra help without extra headaches.

Bring in expert technicians from your team to help with an issue anytime. Need external expertise? Bring in a contractor without adding more licenses to your account.

Instant Chat

Remotely support users where they are.

Communicate with end users in a seamlessly branded experience where they already are — on your website. And chat pre-session to qualify the level of support needed with no app download required.

Reboot and Reconnect

Provide interruption-free support.

Reboots are almost always necessary while troubleshooting. During a Rescue remote support session, you can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.

(852) 2893 8860

  E-mail:sales@version-2.com.hk
  Fax: (852) 2893 8214

(852) 2893 8860

  E-mail:sales@version-2.com.hk
  Fax: (852) 2893 8214

(852) 2893 8860

  E-mail:sales@version-2.com.hk
  Fax: (852) 2893 8214